패밀리 빌라, 침실 2개, 수영장 이용 | 테라스/파티오

아난타라 산야 리조트 여행 후기

5 out of 5
아난타라 산야 리조트
6 Xiaodonghai Road, Hedong District, 6, Sanya, Hainan

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 45개 이용 후기 중 20개" "
평점 8 - 좋아요. 45개 이용 후기 중 18개" "
평점 6 - 괜찮아요. 45개 이용 후기 중 5개" "
평점 4 - 별로예요. 45개 이용 후기 중 1개" "
평점 2 - 너무 별로예요. 45개 이용 후기 중 1개" "

9.2/10

청결 상태

8.6/10

직원 및 서비스

8.6/10

숙박 시설 상태 및 시설

이용 후기

8/10 - 좋아요

Kwok

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 6월에 4박 숙박함

8/10 - 좋아요

Ralf

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

Sze ki

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
酒店雖然在中國地區,但服務人員都有水準,前台好多問題都可即時解答.早餐十分好,好多款式.住了villa 一晚十分清靜,值得一住.

10/10 - 훌륭해요

WA SIN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 3월에 2박 숙박함

10/10 - 훌륭해요

Xujin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
非常好
非常好的度假酒店,值得入住!
2018년 1월에 6박 숙박함

8/10 - 좋아요

Wai San Amy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 12월에 3박 숙박함

10/10 - 훌륭해요

GaGa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
性价比很高的酒店
性价比很高的酒店,适合二人世界或者个人度假,很安静,有种置身国外的感觉,虽然酒店房间不少,但是看不到什么人。泳池不大,不过颜值还是有的。离大东海市区也不是很远,比较方便。相比亚龙湾来说就安静不少。
2017년 12월에 2박 숙박함

8/10 - 좋아요

ChengWei

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 12월에 1박 숙박함

10/10 - 훌륭해요

SHIZHE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
酒店员工的服务态度非常的好,也很周到。就是酒店外面的沙滩在傍晚的时候非常多蚊子,也有一些闲杂人等问你是否需要买房。。。同时入夜以后,沙滩那边没有足够的照明措施指引回酒店,差点迷路。。。
2017년 11월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 10월에 4박 숙박함

10/10 - 훌륭해요

Yifeng

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
非常舒适的一次体验,服务也算得上国内酒店中的佼佼者,唯一不足是酒店的位置出门不是很方便,早餐的款式也比较单一,酒店的服务是真的好!
2017년 10월에 3박 숙박함

6/10 - 괜찮아요

zhimei 님, JAPAN

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
5つ星なのかな?!
空港送迎を頼む際にメールで詳細知らせたにも関わず、申込書にほぼ同じ内容を記載して送ってほしいとメールがあったり。申込書は編集できないPDFでの添付。支払もチェックインorアウト時にすると伝えたのにクレジットカードのカードをコピーして送ってほしい等、宿泊日ギリギリまで数通にも渡るメールで旅行の楽しみが半減してしまいました。 ホテルには4泊しましたが、シーツは1度も変えられず。トイレのゴミはそのまま。 5つ星のホテルに泊まれると楽しみにしていましたが、今まで利用していたホテルの方がホスピタリティが感じられました。 朝食バイキングやオーシャンビューの景色は良かったです。
2017년 8월에 4박 숙박함

10/10 - 훌륭해요

Kwok

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 7월에 4박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 7월에 3박 숙박함

6/10 - 괜찮아요

Zhou

좋아요: 청결 상태, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
A Place not My Style.
Frankly speaking, this Sanya resort is the worst Anantara I've been to. The breakfast was poor, the property is so small, and the only thing remind me that it's an Anantara is the fragrance. But also, comparatively, it's also the cheapest I've been to. So consider the price and value, maybe it's still better than some of the other brands.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable and relaxing
The room, pool area and restaurants were all great. Friendly and service minded personnel. The restaurants always had at least one waiter with some knowledge of English, and the reception had fluent English speakers.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful hotel but poor beach.
Glad we got breakfast included, otherwise we would have starved. Nowhere nearby to eat; nothing to do. We were ok with that though as we really just wanted to relax. Could not go in the pool as the water was too cold; beach is full of coral and too rough. --

6/10 - 괜찮아요

Yitao

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
酒店服务还是可以的,早餐也不错。但是硬件比较老旧,马桶经常堵塞,洗澡水忽冷忽热,电视机遥控多个按钮失灵。周边没什么玩的,酒店外从早上到傍晚都是拍婚纱照的,吃东西不是很方便但是隔壁洲际有几家餐厅还可以。第一次在Hotels.com预定国内的酒店,但是酒店和网站均拒绝开具发票,无论Booking、Agoda还是携程、阿里旅行均没碰到过这样的情况。已经举报至国家国税局,并且不会再使用Hotels.com这样的无良公司。

6/10 - 괜찮아요

joey 님, hk

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
靠近海灘
靠近海灘但沒有水上活動。必須乘車往西島或洖支洲島才有水上活動。泳池不清潔,有沙,小石。水濁。 職員有禮有耐性。很友善 (除了那個印度藉的)

8/10 - 좋아요

ZHEN 님, 成都

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
服务还有很大的欠缺
作为顶级的泰国酒店连锁,其酒店环境和SPA都很好。但服务的细节不好。1是作为海边的度假酒店,房间的保险箱应该是使用很频繁的设备,入住的2间房间,一间房间进房,保险箱就没有电池;另外一间更搞笑,贵重物品锁进保险箱后,就没有电池了。连续两次请服务人员找人更换保险箱电池,耽误了去沙滩和游泳的时间,所有服务人员连句SORRY都没有。2是作为顶级酒店,客房的浴巾已经边上脱线了,都还没有更换,给客人感觉整个洗漱用品不干净。

10/10 - 훌륭해요

Tatsuji

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
リゾートを満喫するにはとても良いホテルです
タイ資本のリゾートホテルで他の外資系ホテルと比べてもリゾート感があると思います。 ホテルスタッフも皆対応がよく、快適に過ごせました。 SPAがあり、2度利用しましたが、こちらも非常に快適でした。

8/10 - 좋아요

Paul 님, Shanghai

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Service was good at this hotel and they have a convenient shuttle service to town. My only dislike, is that there are many families with kids staying at this hotel with lots of kids running around. So, if your looking for peace and quiet at breakfast or by the pool, don't expect it.

10/10 - 훌륭해요

SHUK YIN 님, HONG KONG

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A luxury hotel
A very best hotel i stayed for my trip. Service was excellent and we love the design of the hotel and the room was very comfortable, better than what we expected. Not only with great view but also the great restaurants. I love the Thai restaurant.

2/10 - 너무 별로예요

FEI 님, hong kong

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
bloody awful
absolute awful, the service was terrible first of all when we arrive the receptionist tried to up sell me to a better room and i refused, she gave me the most horrible face of all time. in the room the center of the bed was dented and when i approached the reception she told me if i want a wooden board to cover it. then they told me that the next day morning there is a tour we can go so we know all the features and facility in the hotel, and the person who took us around was a sales of the membership club, when i ask for the membership fee, she told me there is no point to ask for the price if we are price sensitive, then i refused to purchase the membership and she said to us we are wasting her time. I've complained this matter to the GM and he told me he is going to give me a feedback, but until i checked out i saw no sign of any feedback giving by the gm or the hotel, the GM even refused to pass me his name card because he said the membership program is not under this management, this is the worst hotel i've ever stayed in my life
답변 제공: Jessica 님, 2015년 9월 26일
Dear Fei, Thanks a lot for your feedback. We are very concerned with our guest experience at our hotel , Thus we have passed your comments to the head office of Anantara Vacation Club, they will take an action and may contact you soon. We will keep improving our service level and hope you can come back to our hotel again. Best wishes.

10/10 - 훌륭해요

Ka Lee 님, Hong Kong

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
十分滿意的酒店
酒店環境很好,服務也很周到。沙灘,泳池,餐廳全都很乾淨。很滿意的一次住宿。而且還有免費的穿梭巴士到市中心,要去遊玩都很方便。沒有可以挑剔的地方了
답변 제공: Jessica 님, 2015년 9월 5일
尊贵的宾客:您好,非常感谢您对三亚安纳塔拉酒店的肯定,三亚安纳塔拉是追求高品质度假体验的客人的完美选择。酒店位于静谧的小东海畔,拥有122间豪华客房、套房及泳池别墅。酒店的水岸阁泰餐厅供应纯正的泰式美食,酒店的安纳塔拉水疗以其独特的护理手法和理疗护理产品赢得了很多客人的好评,期待您的再次光临,祝您生活幸福!

10/10 - 훌륭해요

NeoCCL

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
great holiday experience
like other resorts, we have been provided all we needed and something we were not expected. This resort is in a location that not within other peak travel area so for a peaceful family escape would be perfect. Staff is helpful too. Would be interested to see their villa for our next trip.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
环境非常好
酒店环境特别好,服务也特别好,非常安静。沙滩一般、没有三亚湾和亚龙湾的好,所以人也特别少。酒店唯一的缺点就是酒店的Wi-Fi太差了,几乎几分钟就要手动连接一下,每次还要求输入登录名喝密码,真的崩溃了!

8/10 - 좋아요

Carola 님, Shanghai

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Little getaway from the city
The hotel is nice enough and deserves the star rating. The staff doesn't speak much English so the usual translation issues arise - meaning if you want extra milk with your coffee you better learn how to say this in Chinese. Overall the staff is helpful and nice. The food is just ok and we did not have one meal that we felt overwhelmed with. Its also very pricey. Expect the same prices at the Intercontinental next door. Even the buffet dinner was just ok. The breakfast buffet was nice and there are plenty of choices. My only complaint (as a German) would be that there was only ever two types of bread to choose from. And no, banana bread is not a bread. The beach near the hotel is disappointing. It was very dirty and there was a lot of rubbish so we decided not to swim there at all. I wanted to try the Spa but felt that it was ways to expensive so I probably would have not been able to relax knowing that a minute is costing me $5 AUD. Overall, we had a pleasant stay and it was a short break from the city.
답변 제공: Jessica 님, 2015년 5월 30일
Dear Calora, Greeting from Anantara Sanya Resort& Spa! Thank you for spending your holiday in our hotel, Anantara is located in the quiet Xiao Donghai and would like to provide you a peaceful environment when you explore the beautiful island。 We are sorry for the inconvenience due to the less English speaking staff, our hotel will step up the English training in the future. Additionally, we are embarrassed for the rocky beach and maybe it causes the trouble to you, but I have to tell you that there is coral reef nature reserve, the beach shouldn’t have been excessive development due to the nature protecting. Please forgive us and we insist the theory that man is an integral part of nature. In 2015, we are ready to pick the most dazzling stars form the sky and gentle drop them into your eyes which will shine of thousand lights when discovering the beautiful island in Sanya, Hainan. Thank you and hope to see you again to witness our grow up!

8/10 - 좋아요

Jian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

huiyan 님, Sunderland

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Sanya Resort
Really nice, we had a great time here and the hotel staff were so kind.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
酒店沙滩小巧安静极好
1.酒店规模不太大,但比洲际酒店安静多了,酒店泳池很小,没有恒温配置。 2.水疗客房,舒适度极佳,宽敞。好视野,床的软硬度极好。 3.酒店沙滩小巧安静极好,连接洲际酒店,整体不错除亚龙湾外很好的第二选择。 4.客房提供简易全自动煮咖啡机,可惜酒店称无法提供咖啡胶囊使用,酒店的解释显然管理不尽理想。 不如提供冲泡咖啡包不放设备给住客感受来的好些。 5.工作人员配置不足,影响服务质量。入住登记很慢等很久,近40分种(在只有两个住客登记的情 况下),也没有行李员。其他方面都很好。

10/10 - 훌륭해요

SUN 님, HONG KONG

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
家庭樂
一家人可以去的地方

8/10 - 좋아요

PCMA 님, HK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Relaxing and recharged
We had pleasant contact with the majority of staff and met some very warm and helpful individuals in the restaurants, house cleaning and lobby. However if there is a improvement required, its related to the children's activities that were advertised in the half hour slots in which staff can be more proactive to lead this. Basically the staff here is not as good?? When we registered for the various classes such as face painting for our 2 boys, we thought staff would help and teach them. But it was literally, here's the crayons, you guys do it yourself! If its simply like this, no need to do these children's activities in designated slots but available for parents to use anytime then? Other times, the activities did not go ahead because there were not enough children. Well again, please don't advertised such classes in the first place then! This is the reason why the hotel staff and facilities has been rated 4..

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
1st Time in Sanya
We stayed in this hotel for 3 days, it was our first time in Sanya. It was low season during our stay, so the hotel was not packed. If you are looking for moment of silence, this is the place! Most staffs are capable to communicate in English and service is just excellent! The swimming pool is fascinating, there is also a shared beach with Intercontinental Hotel, but there are many large stones at the sea bottom which I decided to return to the pool.

6/10 - 괜찮아요

魔都萨曼萨 님, 三亚

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
礼宾部太垃圾了
房间不错,有一点味道。早餐丰富,泳池也很舒服,很安静。但是礼宾部是在太无语,就是很简单的订车,再确认了3次后,依旧弄错了。

10/10 - 훌륭해요

allen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
很高档的酒店,各项设施都不错!
很高档的酒店,各项设施都不错!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
性价比不高
环境比较安静,酒店设施一般,工作人员比较热情,早餐品种虽然不多,但是比较精,酒店位置比较偏僻,交通不是很方便,海滩不太适合游泳,有很多海藻和碎石,高级房周末2千多一晚实在有点贵了,不推荐

8/10 - 좋아요

Stephen Cool 님, Taipei

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
第一天到達正門口竟然沒有porter,因為我行李很多所以很不高興!我住的是海景套房很漂亮無法挑剔!有事找總機有兩三次沒人接聽,我想在中國總是Staff服務品質的問題!早餐環境好菜式多,非常好!泰國餐廳蚊子太多讓人坐不住!健身房太過簡單!泳池、沙灘算是不錯!大東海環境很好我本人很喜歡!總體而言安娜塔拉是個很好的渡假酒店!

10/10 - 훌륭해요

Margot 님, 呼和浩特

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
休闲度假好住所
起初订了园景房,又改成海景,觉得很不错,有私人海滩,度假好住所。

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
度假酒店
很棒的酒店,有度假别墅,相当不错。

8/10 - 좋아요

LISA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

Po-Hsun 님, Australia - TAS - Launceston

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Facilities: State of the art; Value: Affordable; Service: Phenomenal; Cleanliness: Pristine; Will definitely recommend to others and maybe come back one day.

8/10 - 좋아요

Daisy 님, Dongguan

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Room service is slower than other 5 stars in Sanya. Rest of is great

4/10 - 별로예요

閒遊 님, h.k.

좋아요: 청결 상태, 객실의 편안함
附近在開發中, 沙灘不好. 今次我訂的是高級海景房, 但酒店給我的房, 只有在露台的角落才見到少許海
只有在露台左角落才見到少許海, 這叫"高級"海景房嗎? 很怒呢 !!! 經多釉理論後, 酒店才肯 upgrade 我到多少少海的房間 !!!!