로비 좌석 공간

마스터스 인 터커 여행 후기

2 out of 5
마스터스 인 터커
1435 Montreal Rd, Tucker, GA

이용 후기

5.8
평점 10 - 훌륭해요. 381개 이용 후기 중 73개" "
평점 8 - 좋아요. 381개 이용 후기 중 70개" "
평점 6 - 괜찮아요. 381개 이용 후기 중 75개" "
평점 4 - 별로예요. 381개 이용 후기 중 63개" "
평점 2 - 너무 별로예요. 381개 이용 후기 중 100개" "

6.2/10

청결 상태

6.4/10

직원 및 서비스

5.2/10

편의 시설/서비스

5.8/10

숙박 시설 상태 및 시설

6.0/10

친환경

이용 후기

2/10 - 너무 별로예요

Nikolaos

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 15일
Dear Nikolaos, we're truly sorry to hear that the cleanliness and overall condition of our property did not meet your expectations during your stay. Providing a clean and comfortable environment for our guests is of the utmost importance to us, and we regret any inconvenience or discomfort this may have caused. Your feedback is invaluable, and we're actively handling these concerns to ensure a higher standard of quality moving forward. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for an improved experience in the future.Best Regards,Masters InnCustomer Care Team

2/10 - 너무 별로예요

Nikolaos

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 15일
Dear Nikolaos, we're truly sorry to hear that the cleanliness and overall condition of our property did not meet your expectations during your stay. Providing a clean and comfortable environment for our guests is of the utmost importance to us, and we regret any inconvenience or discomfort this may have caused. Your feedback is invaluable, and we're actively handling these concerns to ensure a higher standard of quality moving forward. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for an improved experience in the future.Best Regards,Masters InnCustomer Care Team

8/10 - 좋아요

Mohammad Ali

좋아요: 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 12일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 - 훌륭해요

Celestine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice
2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 26일
Dear Celestine, thank you for taking the time to leave us a positive review! We're glad to hear that you enjoyed your stay with us. If there's anything specific that stood out to you or any aspect of your stay that you particularly enjoyed, please feel free to let us know. We appreciate your feedback and hope to have the opportunity to welcome you back in the future!Best Regards,Masters InnCustomer Care Team

2/10 - 너무 별로예요

Courtney

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing is good just some where to sleep
2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 12일
Dear Courtney, we're disappointed to learn that your experience fell short of your expectations, and we sincerely apologize for any inconvenience. We appreciate your feedback, and it's disheartening to hear that our staff, amenities, and property conditions did not meet your needs. We take your comments seriously and will share these concerns with our team to improve the overall guest experience. Please know that your feedback is valuable, and we hope to have another opportunity to provide you with a more positive and enjoyable stay in the future.Best Regards,Masters InnCustomer Care Team

8/10 - 좋아요

Chris

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스
Although freshly renovated and clean, the area around Masters inn is pretty sketch. The hotel itself has an off putting "safety first" secure lobby. But staff was super nice, and the facility was clean- although bare bones. A mini fridge would have been nice, but otherwise you cannot beat the value
2024년 2월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 12일
Dear Chris, thank you for choosing to stay at Masters Inn, and for taking the time to share your thoughts. We appreciate your positive remarks regarding our staff, cleanliness, and value. We understand your concern about the area, and we want to assure you that we prioritize the safety and security of our guests. Your feedback is invaluable, and we'll consider your suggestion about adding mini-fridges to enhance the guest experience. We hope to welcome you back for another visit, providing you with an even better stay.Best Regards,Masters InnCustomer Care Team

6/10 - 괜찮아요

Courtney

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms are ok but area is down grade and the property it's self is not all that it should be a lil cheaper
2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 6일
Dear Courtney, thank you for sharing your feedback with us. We sincerely apologize for any shortcomings you experienced during your stay, and we're disappointed to hear that the cleanliness, staff service, amenities, and overall property conditions did not meet your expectations. Your comments are valuable, and we take them seriously as we continuously work to improve our services. We appreciate your honesty and regret any inconvenience caused. If there are specific details you'd like to share or if there's anything we can do to handle your concerns, please feel free to reach out to our team directly. We value your feedback and hope to have the opportunity to provide you with a more positive experience in the future. Thank you for bringing these matters to our attention.Best Regards,Masters InnCustomer Care Team

6/10 - 괜찮아요

Marcus

2024년 2월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 2월 29일
Dear Marcus, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards,Masters InnCustomer Care Team

10/10 - 훌륭해요

Quavo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was cool no complaints
2024년 2월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 2월 27일
Dear Quavo, thank you for choosing to stay with us, and we're glad to hear that your experience was cool without any complaints. Your comfort and satisfaction are our top priorities. If you ever have any specific feedback or suggestions to enhance your future stays, feel free to share. We look forward to hosting you again whenever your travels bring you back to our area.Best Regards,Masters InnCustomer Care Team

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태, 편의 시설/서비스
Quick
2024년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 2월 6일
Dear Daniel, thank you for your brief feedback. We appreciate your time and value your input. If there are any specific concerns or areas where we can improve to make your experience more enjoyable, please let us know. We look forward to the opportunity to better meet your expectations in the future.Best Regards,Masters InnCustomer Care Team

10/10 - 훌륭해요

Ramong

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very comfortable and consistently clean.
2024년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 26일
Dear Ramong, thank you for your positive review! We're delighted to hear that you found our hotel to be very comfortable and consistently clean during your stay. Providing a comfortable and clean environment is our top priority, and we're thrilled that we could meet your expectations. We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Best Regards,Masters InnCustomer Care Team

10/10 - 훌륭해요

Ramong

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was a comfortable place to stay warm.
2024년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 22일
Dear Ramong, thank you for taking the time to share your feedback. We're pleased to hear that you found our hotel to be a comfortable place to stay, especially in the warmth. Providing a cozy and welcoming environment for our guests is our top priority. If you have any additional comments or if there's anything specific you appreciated during your stay, please feel free to let us know. We look forward to welcoming you back if your travels bring you to the area again.Best Regards,Masters InnCustomer Care Team

4/10 - 별로예요

Adane

별로예요: 숙박 시설 상태 및 시설
Shawer it’s not working
2023년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 2일
Dear Adane, we apologize for the inconvenience you experienced with the shower during your stay. Your feedback regarding the property conditions is valuable, and we will handle this issue promptly to ensure that it is resolved for future guests. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.Best Regards,Masters InnCustomer Care Team

10/10 - 훌륭해요

Novarra

2023년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 30일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 - 별로예요

Stephen

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 20일
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 - 좋아요

Joshua

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 13일
Dear Joshua, thank you so much for your valuable feedback. It gives us immense pleasure to understand that you were happy with your stay and we look forward to hosting you soon! Best Regards,Masters InnCustomer Care Team

10/10 - 훌륭해요

Omar

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 11월에 6박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 5일
Dear Omar, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Masters InnCustomer Care Team

2/10 - 너무 별로예요

Noor

Poor service
2023년 11월에 3박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 1일
Dear Noor, we're sorry to learn that you experienced poor service during your stay. Providing exceptional service to all our guests is a top priority, and it's disheartening to hear that we did not meet your expectations. Your feedback is valuable to us, and we would greatly appreciate it if you could provide more details about the specific aspects of service that didn't meet your expectations. This information will help us identify areas for improvement and take necessary steps to ensure a better experience for our guests in the future. Please accept our sincere apologies for any inconvenience or disappointment you may have encountered. Your comfort and satisfaction are paramount to us, and as a team, we're committed to handling and rectifying the issues you've highlighted. If there's anything specific you'd like to share or if there's anything we can do to make amends, please feel free to reach out to us directly. We value your feedback and hope to have the opportunity to regain your trust in our services.Best Regards,Masters InnCustomer Care Team

10/10 - 훌륭해요

Omar

2023년 11월에 7박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 15일
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 - 훌륭해요

April 님, Madison

2023년 11월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 22일
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

10/10 - 훌륭해요

Ramong

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great and comfortable
2023년 11월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 17일
Dear Ramong, thank you for your positive feedback! We're thrilled to hear that you found your stay great and comfortable. We strive to provide a pleasant experience for all our guests, and we're glad we could meet your expectations. If there's anything specific you enjoyed or if you have any further comments, please let us know. We hope to welcome you back for another enjoyable stay!Best Regards,Masters InnCustomer Care Team

8/10 - 좋아요

Keith

좋아요: 청결 상태, 직원 및 서비스
Mostly weekly guest but the daily rooms are in good condition and is very reasonable.
2023년 11월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 8일
Dear Keith, thank you for being a loyal guest and for sharing your positive feedback about the daily rooms. We appreciate your continued support, and we'll strive to ensure that all our guests have a pleasant and comfortable experience. If you have any specific comments or suggestions to help us improve, please feel free to share. We look forward to welcoming you back on your next visit!Best Regards,Masters InnCustomer Care Team

4/10 - 별로예요

Yeimy

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
It had a very strong smell of cigarettes, the sheets looked dirty and the bathroom tub was also very dirty
2023년 10월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 7일
Dear Yeimy, we apologize for the experience you had during your stay. A strong smell of cigarettes, dirty sheets, and an unclean bathroom are certainly not up to our standards. Please know that we take these concerns seriously, and we will handle these issues with our housekeeping team to ensure such problems don't occur in the future. If you decide to stay with us again in the future, we'll strive to provide you with a much better experience. Thank you for bringing this to our attention. We hope to have you back with us. Best Regards,Masters InnCustomer Care Team

10/10 - 훌륭해요

Ramong

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I love the area and the people.
2023년 10월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 2일
Dear Ramong, we're thrilled to hear that you love the area and the people in our vicinity. It's always wonderful to have guests who appreciate the location and the community. If you have any further comments or if there's anything specific you'd like to share about your stay, feel free to let us know. We value your feedback and are here to ensure you have a great experience. Thank you for choosing to stay with us!Best Regards,Masters InnCustomer Care Team

2/10 - 너무 별로예요

Micale M

출장 여행, 가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
I booked my room in September for Oct 14 I arrived at the desk the man at the desk said he didn’t have a booking for us as I called Expedia to confirm after I showed him he gave away our room which was the last room I was stranded outside for two hours until I was sent to Motel 6 there were people outside and I flew in from New Jersey the desk clerk did not care I was not given anything for this
2023년 10월에 3박 숙박함
답변 제공: Customer Care Team 님, 2023년 10월 23일
Dear Micale, we are very sorry to hear about the issues you encountered during your stay. This situation is certainly not up to our standards, and we deeply apologize for any inconvenience you experienced. We will handle this matter with our staff to ensure it does not happen again in the future. We appreciate your feedback and hope you will give us another opportunity to serve you better in the future. Thank you for bringing this to our attention.Best Regards,Masters InnCustomer Care Team

10/10 - 훌륭해요

Tony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Perfect
2023년 9월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 10월 23일
Dear Tony, thank you for the positive feedback! We're delighted to hear that you had a perfect experience. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to help.Best Regards,Masters InnCustomer Care Team

8/10 - 좋아요

Omar

좋아요: 청결 상태
2023년 10월에 4박 숙박함
답변 제공: Customer Care Team 님, 2023년 10월 11일
Dear Omar, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Best Regards,Masters InnCustomer Care Team

10/10 - 훌륭해요

Ramong

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wonderful place rest and relaxation
2023년 10월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 10월 6일
Dear Ramong, we're thrilled to hear that you had a wonderful and relaxing stay with us! It's our goal to provide a peaceful and comfortable environment for our guests, and we're delighted that you found it so. If you ever decide to visit again, we'd be more than happy to welcome you back for another enjoyable stay. Thank you for choosing our hotel! Best Regards,Masters InnCustomer Care Team

6/10 - 괜찮아요

Yahaira

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was very basic, one key card with no room number, no hair dryer, beds were ok, but over all an ok stay. the hotel is a cheap hotel.
2023년 9월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 10월 3일
Dear Yahaira, thank you for sharing your feedback about your recent stay. We appreciate your input. It seems like you had a basic experience, and we apologize if we didn't meet all your expectations. We do aim to provide budget-friendly accommodations, and we appreciate your understanding of our limited amenities. Your feedback is valuable, and it helps us make improvements for our guests' future stays. If you have any further comments or suggestions, please feel free to share them. We hope to have the opportunity to host you again in the future and provide a more enjoyable experience.Best Regards,Masters InnCustomer Care Team

4/10 - 별로예요

Belinda

2023년 9월에 3박 숙박함
답변 제공: Customer Care Team 님, 2023년 10월 28일
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 - 좋아요

Michael

2023년 9월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 10월 11일
Dear Michael, thank you so much for your valuable feedback. It gives us immense pleasure to understand that you were happy with your stay and we look forward to hosting you soon! Best Regards,Masters InnCustomer Care Team

8/10 - 좋아요

Philip

2023년 9월에 3박 숙박함
답변 제공: Customer Care Team 님, 2023년 9월 15일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 - 좋아요

Ernie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 9월 12일
Dear Ernie, thank you so much for your valuable feedback. It gives us immense pleasure to understand that you were happy with your stay and we look forward to hosting you soon! Best Regards,Masters InnCustomer Care Team

10/10 - 훌륭해요

Malcolm

출장 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Nice place
2023년 9월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 9월 8일
Dear Malcolm, thank you for your brief but positive feedback! We're pleased to hear that you found our place nice. Your satisfaction is important to us, and we're here to ensure that you have an enjoyable stay. If you have any more comments or if there's anything specific you appreciated about your stay, please feel free to share. We look forward to welcoming you back in the future.Best Regards,Masters InnCustomer Care Team

8/10 - 좋아요

Diana

단체 여행
좋아요: 편의 시설/서비스
It was a nice place to stay for the price they charge.
2023년 9월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 9월 5일
Hi Diana,We're glad to hear that you found our hotel to be a good value for the price you paid. Providing comfortable and affordable accommodations is important to us, and we appreciate your positive feedback. We hope to welcome you back for another pleasant stay in the future.Best Regards,Masters InnCustomer Care Team

10/10 - 훌륭해요

Eric

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Great place to get some rest
2023년 8월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 8월 29일
Dear Eric, we're delighted you enjoyed your stay and got the rest you needed! Should you find yourself in the area again, we'd be thrilled to welcome you back for another comfortable stay. Safe travels!Best Regards,Masters InnCustomer Care Team

6/10 - 괜찮아요

Shi

Only thing is no fridge and microwave
2023년 8월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 8월 24일
Dear Shi, thank you for your feedback. We appreciate your input regarding the absence of a fridge and microwave. We'll consider your suggestion as we continue to improve our amenities for our guests. If you have any other concerns or requests, please don't hesitate to let us know. We hope you had an enjoyable stay overall!Best Regards,Masters InnCustomer Care Team

2/10 - 너무 별로예요

Mohamed

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 8월 16일
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 - 좋아요

EMMANUEL

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Some customers kept knocking on my door asking for cigarettes. This was very unruly and disturbing.
2023년 7월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 7월 28일
Dear Emmanuel, we sincerely apologize for the disturbance caused by other guests during your stay. Your comfort and safety are of utmost importance to us, and we understand how such incidents can be frustrating and disruptive. Our team is committed to maintaining a peaceful and respectful environment for all our guests. We will address this issue promptly and take appropriate measures to ensure that such behavior is not repeated in the future. If you encounter any further disruptions or have any concerns during your stay, please don't hesitate to inform our front desk staff immediately. They are available 24/7 and will be more than willing to assist you and address any issues promptly. Once again, we apologize for the inconvenience you experienced and thank you for bringing it to our attention. We hope you'll consider giving us another chance to provide you with a more enjoyable and peaceful stay in the future. If there's anything else we can do to enhance your experience, please feel free to let us know. Your comfort and satisfaction are our top priorities. Thank you for choosing to stay with us.Best Regards,Masters InnCustomer Care Team

2/10 - 너무 별로예요

Carolyn

2023년 7월에 3박 숙박함
답변 제공: Customer Care Team 님, 2023년 8월 15일
Dear Carolyn, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best Regards,Masters InnCustomer Care Team

10/10 - 훌륭해요

Jimmika

2023년 7월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 7월 18일
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

4/10 - 별로예요

Irasema

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Liked that Room was nice and clean. Liked wifi was good and fast. Only toiletries in room were 2 small bars of soap. Disliked no amenities such as no usual coffee pot, no hair dryer as listed. Disliked A/C ran very loud. Disliked no food available on premises other than snack machines. Sold refrigerated microwaveable items in machine but no microwave available. DISLIKED Room had bad cigarette smoke smell. Was supposed to be smoke free room. When I asked at desk for a smoke free room clerk said "actually we don't have, sorry".
2023년 7월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 7월 10일
Dear Irasema, thank you for sharing your feedback with us. We're glad to hear that you found the room nice and clean and that the WiFi was fast and reliable. However, we apologize for the shortcomings you experienced during your stay. It's unfortunate that some of the listed amenities were not provided in the room, and we apologize for any inconvenience caused. We also apologize for the loud A/C and the lack of available food options on the premises. We take your comments seriously and will work on addressing these issues to improve the overall guest experience. Regarding the smoke smell in the room, we apologize for the inconvenience and any confusion caused by the front desk staff. We strive to provide smoke-free rooms and we will investigate the situation further to ensure compliance with our policies. We appreciate your feedback and will take it into consideration as we make improvements.Best Regards,Masters InnCustomer Care Team

10/10 - 훌륭해요

Orlando

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Everything was clean and decent looking ! I have no complaints
2023년 7월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 7월 6일
Dear Orlando, we're delighted to hear that you had a positive experience during your stay! It's great to know that everything was clean and in good condition. We strive to provide a comfortable and enjoyable stay for all our guests, and we're glad that we met your expectations. We appreciate your feedback and look forward to welcoming you back in the future.Best Regards,Masters InnCustomer Care Team

10/10 - 훌륭해요

Shawneke

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The poool
2023년 6월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 6월 29일
Dear Shawneke, thank you for taking the time to review your stay at our hotel. We trust that you had a pleasant time while being with us and, we hope we have the privilege of hosting you yet again. Best Regards,Masters InnCustomer Care Team

8/10 - 좋아요

Julie

2023년 6월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 7월 18일
Dear Julie, thank you so much for your valuable feedback. It gives us immense pleasure to understand that you were happy with your stay and we look forward to hosting you soon! Best Regards,Masters InnCustomer Care Team

6/10 - 괜찮아요

Natasa

가족 여행
2023년 6월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 6월 27일
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

2/10 - 너무 별로예요

kim

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Did not allow me to check in
2023년 6월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 6월 21일
Dear Kim, we apologize for the inconvenience you experienced during your check-in process. It is our aim to provide efficient and welcoming service to all of our guests, and we regret that we fell short in your case. We would appreciate more information about your specific situation so that we can address the issue and prevent similar occurrences in the future. Please feel free to reach out to our management team so that we can further investigate and resolve this matter. Thank you for bringing this to our attention, and we hope to have the opportunity to make it right if you choose to stay with us again.Best Regards,Masters InnCustomer Care Team

6/10 - 괜찮아요

Latasha

좋아요: 직원 및 서비스, 객실의 편안함
They should put an fridge and microwave in all the room
2023년 6월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 6월 21일
Dear Latasha, thank you for your suggestion regarding the inclusion of a fridge and microwave in all of our rooms. We appreciate your feedback and understand the convenience these amenities can offer to our guests. We will take your suggestion into consideration as we continually evaluate and enhance our guest experience. We strive to provide amenities that meet the needs and preferences of our guests, and your input helps us in that process. Thank you for choosing our hotel, and we hope to welcome you back in the future. Best Regards,Masters InnCustomer Care Team

6/10 - 괜찮아요

William

좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Let guest know about Pet and other petty charges before guest check in.
2023년 6월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 6월 12일
Dear William, we apologize if there was any confusion or lack of communication regarding pet fees or other charges during your stay. It's important to us to be transparent about any additional fees or charges upfront, so guests can make informed decisions. We appreciate your feedback and will take it into consideration to improve our communication processes. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.Best Regards,Masters InnCustomer Care Team

4/10 - 별로예요

Steven

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Didn't like staffs attitude at the front desk
2023년 6월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 6월 8일
Dear Steven, thank you so much for taking time out of your busy schedule to review us. While we are happy that you chose to stay with us, we are disappointed to hear about your unfortunate impression and experience with us. This is a serious issue highlighted by you, and we will take steps to ensure this does not reoccur. We will review your comments in detail and make changes wherever possible in improving ourselves to ensure a better experience for our future guests. We hope you will give us another opportunity of serving you. Best Regards,Masters InnCustomer Care Team