스튜디오, 더블침대 2개, 금연 | 책상, 다리미/다리미판, 간이 침대, 무료 WiFi

익스텐디드 스테이 아메리카 스위트 오렌지 카운티 존 웨인 에어포트 여행 후기

2.5 out of 5

이용 후기

6.2
평점 10 - 훌륭해요. 1014개 이용 후기 중 242개" "
평점 8 - 좋아요. 1014개 이용 후기 중 205개" "
평점 6 - 괜찮아요. 1014개 이용 후기 중 161개" "
평점 4 - 별로예요. 1014개 이용 후기 중 162개" "
평점 2 - 너무 별로예요. 1014개 이용 후기 중 244개" "

6.4/10

청결 상태

7.2/10

직원 및 서비스

5.6/10

편의 시설/서비스

6.0/10

숙박 시설 상태 및 시설

5.8/10

친환경

이용 후기

6/10 - 괜찮아요

KWANGHOI

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Room condition is bad
2021년 11월에 3박 숙박함
답변 제공: Hotel Management 님, 2021년 11월 30일
Thank you for being our guest. We hope your overall stay with us was enjoyable, but we regret that you felt our room needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We hope you will choose us again the next time you are in this area. Sincerely, Hotel Management

4/10 - 별로예요

ENAM

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
편리한 지역
죤웨인공항 옆에 위치하고 있으므로 교통이 편리한 지역임. LA, 샌디아고 등으로 이동하기 좋음.
2019년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2019년 9월 25일
Enam, thank you for evaluating your stay online. We are glad you liked our convenient location and that you had a pleasant stay. However, we are sorry for any inconvenience caused to you. We hope to have another opportunity to serve you better in the future. Sincerely, Hotel Management

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
출장에 적절한 호텔
주차가 무료이며 주방용품을 사용 할 수있어 편합니다
2019년 2월에 2박 숙박함
답변 제공: Hotel Management 님, 2019년 2월 26일
Thank you for being a guest at Extended Stay America. We are delighted to know you liked having a fully-equipped kitchen to cook your own meals and that you had a great stay with us. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
편안한 호텔
무료주차와 주방시설을 갖추고있어 좋았음. 다만 수건등 구비품목이 오래된느낌임
2019년 2월에 2박 숙박함
답변 제공: Hotel Management 님, 2019년 2월 21일
Thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed your fully-equipped suite and had a pleasant stay with us. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management

4/10 - 별로예요

Chae

출장으로 일주일 정도 있었는데 기본 방청소가 없더라고요 시설은 평균입니다.
2018년 10월에 6박 숙박함
답변 제공: Hotel Management 님, 2019년 1월 27일
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management

2/10 - 너무 별로예요

Alessandra Denise

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place was disgusting and the room looked nothing like the pictures posted advertising this place. We had to clean our room when we got there with Clorox wipes because it looked unsanitary. The mattress had stains all over it, one looking like blood. There was a piece of someone’s hair weave inside the cracks of one of the chairs. The AC barely worked to cool down the room. Dust and dog hair was flying out of the vents, we had to clean out the AC vents ourselves because it was so dirty. The curtains were full of stains. The water pressure of the shower was horrible, it took forever to rinse soap off your body. They say housekeeping is not available for the entire stay and we had to throw out trash ourselves, trade our dirty towels for clean ones, and ask for toilet paper. I did not feel safe there. From the peephole, we noticed some guy stood outside our door as if he was listening to us talk, another grabbed the door handle to our room. The CEO of Extended Stay America needs to go pay this place a visit to witness how horrible it is. Only one elevator worked and it took forever to reach your floor. The hallways smelled like a dirty nursing home, stench of urine, cigarettes, weed, and alcohol all mixed together, with the stench of someone who hasn’t showered in ages. Do NOT stay here. It was the worst hotel experience I’ve ever had in my life. I couldn’t wait to leave. I cried my entire first night staying there from how traumatic the whole experience was.
2024년 3월에 5박 숙박함

2/10 - 너무 별로예요

Nima

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I found more stains all over my blanket and mattress sheet
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 27일
Dear Nima, Thank you for your feedback. We apologize for any inconvenience you experienced during your stay. Providing clean and comfortable accommodations is our priority. Your insight is crucial, and we will address this matter with our housekeeping team to prevent similar occurrences in the future. We appreciate your candid review and hope to have the opportunity to provide you with a more satisfactory experience on your next visit.Sincerely,Hotel Management

6/10 - 괜찮아요

benjamin

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
Bird droppings on the window sill, pubes in the bathroom, food smears in the refrigerator. I was repulsed.
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 25일
Dear benjamin, Thank you for your feedback. We sincerely apologize for the unacceptable condition of your room during your stay. Cleanliness is of utmost importance to us, and we deeply regret the oversight that led to your discomfort. Rest assured, we are taking immediate steps to address the cleanliness issues you encountered to prevent such incidents in the future. Your feedback is invaluable, and we appreciate your patience and understanding. We hope for the opportunity to regain your trust and provide you with a much-improved experience in the future.Sincerely,Hotel Management

4/10 - 별로예요

Blade

연인과의 여행, 출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I did not like that the room was not properly cleaned. The floors had not been properly swept and mopped. The room had a "wet dog" smell. The curtains were stained and filthy. It was a disappointment.
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 20일
Dear Blade, We are disheartened to see your comment, as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance on your next visit to Orange County. Sincerely,Hotel Management

6/10 - 괜찮아요

Mark

연인과의 여행
별로예요: 편의 시설/서비스
Bare bones, but clean and convenient. We had some loud tv neighbors up all night. Staff was friendly.
2024년 3월에 3박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 19일
Dear Mark, Thank you for reviewing our hotel. It is nice that you had a satisfactory time. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Your remarks on various issues are shared with our team for improvement, as we want our guests to have a perfect hotel experience while with us. Considering our friendly staff, please return, and we welcome you for a better experience.Sincerely,Hotel Management

4/10 - 별로예요

Lizza

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설

4/10 - 별로예요

Eduardo

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함

6/10 - 괜찮아요

Robert

좋아요: 직원 및 서비스
별로예요: 청결 상태
2024년 3월에 1박 숙박함

4/10 - 별로예요

Timothy

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Been using Expedia for flights for 20 years. I don't know what kind of dope deal Expedia has with Extended Stay, but I am done with Expedia. In a hurry, paid $240 online for a room I figured should have been around $100. Checked in. Trash bags, someones sock, other trash scattered in the hall on the way to the room. In the room, turned down the bed to find rice!?! plastic and dirt on the sheets. No blanket. I stripped the bed, I got new sheets and blanket, I made the bed. It was to late for us to change hotels. No shampoo. No soap. Microwave had melted cheese on the turntable. WTH! Next morning, trash bags, trash and sock still in hall. Breakfast?!? was litteraly a chocolate cupcake and weak coffee. Should have paid $80 at Motel 6. Goodbye. Never again!
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 17일
Dear Timothy, Thank you for taking the time to review our hotel. We apologize for any inconvenience and disappointment you faced during your stay. What you have described falls below the standard we wish to uphold. Your comments are invaluable as we continually strive to improve the guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a satisfying visit. Thank you for choosing us, and we look forward to making it up to you by exceeding your expectations next time you're in the area.Sincerely,Hotel Management

6/10 - 괜찮아요

Anna

출장 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were nice, but they just seemed short staffed. I had to wait about half an hour to check-in and then my key card didn't work. The elevator smelled of weed and there seemed to be this weird balance of people staying for a night versus people that were living there. Old clothes were left in the bathroom and it just seemed really run down.
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 16일
Dear Anna, Thank you for being our guest and sharing your feedback. We are happy you enjoyed your stay overall, although we apologize for the issues you experienced during check-in. We have also noted your comments about the various issues you described and are committed to improving the overall guest experience by addressing these concerns. Your feedback is valuable to us in identifying areas for improvement, and we are grateful for your patience and understanding. Thank you again for your review. We would love the opportunity to welcome you back and provide you with the perfect stay you deserve.Sincerely,Hotel Management

2/10 - 너무 별로예요

Wendy

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Mike

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pretty dirty
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 15일
Dear Mike, Thank you for sharing the feedback on your recent stay. We sincerely appreciate your feedback, and we apologize for the oversight by our housekeeping staff during your recent stay. It is disappointing that your experience did not meet our high standards. Rest assured, we take this matter very seriously and will ensure that such oversights are not repeated. Your patience during your stay is greatly appreciated. We value your patronage, and we hope to host you again in the future, providing you with a flawless and memorable experience that reflects our commitment to excellence.Sincerely,Hotel Management

6/10 - 괜찮아요

Aziza

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함

8/10 - 좋아요

Joshua

좋아요: 직원 및 서비스
Was coo
2024년 3월에 2박 숙박함

4/10 - 별로예요

Sam

별로예요: 청결 상태
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Gerardo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The customer service was great , Alejandro in the front desk was amazing answer a few questions that we had about the area and made it super comfortable for us, I definitely will be coming back when I have a vacation down here .
2024년 3월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 11일
Dear Gerardo, Thank you for choosing Extended Stay America and taking the time to share your positive experience. We're delighted to read that our front desk associate, Alejandro, provided exceptional customer service, making your stay comfortable and memorable. Moreover, we are thrilled to read that you have already decided to stay with us again, and we look forward to hosting you again.Sincerely,Hotel Management

10/10 - 훌륭해요

TERRY

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Now this hotel is our home away from home when in So. Cal. Our stay last month was perfect, and then again this month too. Super clean rooms and Jay, the manager, and all his staff were great! Looking forward to our next stay!
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Jeffrey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel is quiet, and the room was very clean. It’s no frills — no daily maid service — no shampoo (bring your own) — but that’s why you are gettin a discounted rate. It is within a 20-minute walk from John Wayne Airport, so no taxi ride is necessary. I would stay here again.
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Astrid

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Opino es una excelente propiedad muy amable el personal dan un desayuno light delicioso se puede llevar y hospedarte con tu mascota perro gato es un hotel ecologico recomendado para viajeros cerca del aeropuerto Jhon Wayne cerca del banco y el Walmart muy conveniente buena tv y mini cocina por si te gusta cocinar elevadores ok lo recomiendo. La recepción excelente viajeros visiten este hotel recomendado
2024년 2월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 3일
Dear Astrid, We are thrilled you had an excellent experience at Extended Stay America! Your satisfaction is our priority, and we're delighted that you enjoyed our friendly staff, pet-friendly policy, convenient location, and amenities like the mini kitchen. Thank you for recommending us to fellow travelers, and we look forward to welcoming you back soon!Sincerely,Hotel Management

2/10 - 너무 별로예요

Jonathin

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I checked in and my first room was 230 didn't notice anything in the room looked clean. I set up my computer and I turned air conditioner as I was sitting there doing some work at my computer I could hear water dripping, didn't think anything of it. I thought it was the water sprinklers outside, even though I was on the second floor. I got up and the air conditioner was leaking water all over the floor, and there was a good amount of water coming out of it . I called the front desk to the lady. She said she would move me. Packed up went downstairs got a second key they moved me to 223. Moved my luggage to the next room and got everything set up went in the bathroom and noticed that the hairdryer was broken, and then there were fingernail paint all over the sink and stains all over the sink that could've been cleaned off, but weren't. Then there was a sign left on the back of the door that said in writing please do not slam door.. and I went downstairs. Showed the front desk lady, the pictures that I took in my phone she was completely apologetic and said she was sorry. She asked if I wanted to be moved again. I don't know how many people stay in rooms as much as I do, but I travel a lot. the manager was not in until the morning and all I asked was if I could get my day comped because of all the back-and-forth. The front desk refused to help me and overall the customer service was horrible. Expidea tried to call never gotten through to fix the situation, but had no response.
2024년 2월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 3일
Dear Jonathin, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

2/10 - 너무 별로예요

Robert 님, Ottawa

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

4/10 - 별로예요

Alejandro

출장 여행, 반려동물 동반 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Not what I expected. The place smells bad
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 1일
Dear Alejandro, Thank you for choosing us. We apologize for any inconvenience you faced during your visit. Our guests' satisfaction and comfort are paramount, and we understand the importance of a flawless accommodation. Our front desk team is always available to help you; never hesitate to speak to them. Your feedback is instrumental in helping us enhance our services, and we hope you'll give us another opportunity to exceed your expectations.Sincerely,Hotel Management

2/10 - 너무 별로예요

James

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This is probably the worst place I’ve ever stayed. I wish I had read the reviews. The pictures online look acceptable but don’t capture the flavor of this hotel.
2024년 2월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 29일
Dear James, Thank you for sharing your feedback. We are disappointed that we did not meet your expectations and that we were unable to address the issues you encountered. Your experience does not reflect our usual standards, and we deeply regret your disturbance and problems. We will take the proper action as we are committed to providing guests a beautiful experience. Please allow us to provide you with the flawless stay you deserve on a future visit.Sincerely, Hotel Management

2/10 - 너무 별로예요

Kathy

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Mandana

2024년 2월에 7박 숙박함

2/10 - 너무 별로예요

Víctor

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property was dirty, there were towels on the floor and the electricity keep going out which caused me to reset my cpap machine several times
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 26일
Dear Víctor, Thank you for choosing us and for sharing your comments. We regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us another occasion to host and give you the flawless stay you deserve! Sincerely,Hotel Management

10/10 - 훌륭해요

Carlos

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great!
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 21일
Dear Carlos, Thank you for your positive feedback! We're thrilled to hear that you had a great experience at Extended Stay America. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Management

8/10 - 좋아요

Natalie

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff
2024년 2월에 3박 숙박함

2/10 - 너무 별로예요

Genesis

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When I first arrived the front desk employee was being rude to another customer. My first impression of the place was mid. I had trouble checking in, Alexander who was the person helping me kept saying my reservation wasn't showing up. After maybe 30-40 minutes we were able to get into the room. When we went up to the second floor we noticed a strong oder of cigarette and there was papers thrown all down the hallways. It looked very dark and creepy. At this point we were very iffy about this place. Shortly after we started to settle into the room and go to be when we spotted a cockroach. I immediately took a picture and killed it. I did take it to show the front desk and all I got was "ok you can get your stuff and leave I'll check you out." No explanation, nor nothing was said to us but just to leave, even tho we where going to leave after finding this but absolutely bad customer service. The Gentleman Alexander, was over all rude and not at all trying to help the customers. for the short time I was there for I encounter his interactions with 2 different customers and all was very poo and he was very rude to them. Do not stay here! It stinks, bad customer service and roach infested place.
2024년 2월에 4박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 21일
Dear Genesis, We sincerely apologize for the disappointing experience you had during your stay. It deeply concerns us to learn about the issues you encountered, from the initial check-in complications to the cleanliness concerns and unwelcome interactions. This falls short of our commitment to providing a positive guest experience. Your feedback is crucial, and we assure you that we will address these issues with our team to prevent future occurrences. We regret any inconvenience caused and appreciate your patience. We hope you will give us a second chance to deliver the outstanding experience you should always expect from us.Sincerely,Hotel Management

2/10 - 너무 별로예요

Melissa

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Darlena

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Pativeth

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

4/10 - 별로예요

Brian

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A lot of peaple feave on this Hotel.My first impression is a two girls fighting in the front desk they workers from the Hotel also is a lot of bags on the hall (trash or dirty clothes bags) my room is 117 the neightboard put his tv at 5am and I can heard cant sleep also the breakfast is really bad.
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 20일
Dear Brian, We are deeply sorry to hear about the disappointment you experienced during your stay at our hotel. Please accept our sincere apologies for any inconvenience you may have encountered. We are committed to resolving your concerns and ensuring our guests receive the best possible service and care. Your feedback will aid us in making necessary improvements. We hope you will give us another opportunity to provide you with the stay you deserve.Sincerely,Hotel Management

10/10 - 훌륭해요

Dean

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Barking dogs in rooms
2024년 2월에 4박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 19일
Dear Dean, Thank you for taking time out of your day to leave us your feedback on our hotel. We apologize for the disruption due to a neighboring pet during your time with us; had we known about this issue, we would have been more than happy to help. We understand how frustrating this must have been, and we genuinely regret how this inconvenienced your trip. Thank you for your business; we appreciate you choosing us. Sincerely,Hotel Management

4/10 - 별로예요

Sarah

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함

4/10 - 별로예요

Paloma

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The inside where the staircase is smelled of untimely. The room hallways smelled or cigarette smoke.
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 19일
Dear Paloma, Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We value your feedback and greatly appreciate your patience. We hope you will consider staying with us again, as we welcome the opportunity to restore your confidence in our hotel.Sincerely,Hotel Management

8/10 - 좋아요

Hamed

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Eric

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Had to go down to the desk in the early morning to ask for toilet paper and shampoo.
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 19일
Dear Eric, Thank you for commenting on your recent experience at our property. Our goal is to ensure that all guests are well-informed about our hotel and amenities; therefore, we are sorry for any miscommunication that occurred on our end. Our guests frequently bring personal items to use in their suites, so we provide complimentary hair dryers and toiletries upon request at the front desk. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing. Sincerely,Hotel Management

6/10 - 괜찮아요

Sandra

좋아요: 청결 상태, 직원 및 서비스
The floor was slipper when I received the room
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 19일
Dear Sandra, Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We take these comments seriously and use them to improve our guest experience. We hope you will consider us again when you return to the area.Sincerely,Hotel Management

2/10 - 너무 별로예요

John

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was sold out even though we had reservations. Totally unprofessional.
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 17일
Dear John, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We completely understand your frustration and the inconvenience this caused you. Please rest assured that we take this matter seriously and are actively reviewing these concerns to minimize the chances of such incidents happening again. We hope you will give us another opportunity in the future.Sincerely,Hotel Management

6/10 - 괜찮아요

Jun

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스
They need serious help. Hallways not vacuum, people don't pickup there dog poop, staircase is filthy. Front entry was cigarette bud's everywhere, fingers prints entry door , outside trash can full, trash all over the parking lots, and etc
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 17일
Dear Jun, Thank you for staying at our hotel and sharing your comments. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. We hope to have another occasion to exceed your expectations and welcome you back soon.Sincerely,Hotel Management

4/10 - 별로예요

Larry

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Property is tired and has a lot of long term guests.
2024년 2월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 17일
Dear Larry, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to welcome you back in the future.Sincerely,Hotel Management

10/10 - 훌륭해요

TERRY

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Jay and his crew do an awesome job! We are staying here again next month.
2024년 2월에 6박 숙박함

4/10 - 별로예요

Sanika

Thumbs down
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 17일
Dear Sanika, Thank you for staying at our hotel and sharing your comments. It is disappointing to see such comments, as this is far from the experience we want our guests to have. Your feedback is very important to us, and we are genuinely sorry you were unable to enjoy your stay. We hope to have another occasion to exceed your expectations and welcome you back soon.Sincerely,Hotel Management

2/10 - 너무 별로예요

Siegfried

별로예요: 청결 상태, 숙박 시설 상태 및 시설