숙박 시설 입구
예약 가능 여부 확인

더 폰트차트레인 호텔 여행 후기

4 out of 5
더 폰트차트레인 호텔
2031 St. Charles Avenue, New Orleans, LA

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 1000개 이용 후기 중 724개" "
평점 8 - 좋아요. 1000개 이용 후기 중 191개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 47개" "
평점 4 - 별로예요. 1000개 이용 후기 중 19개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 19개" "

9.4/10

청결 상태

9.4/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Music at the Bayou Bar was such a special treat
2024년 4월에 4박 숙박함

8/10 - 좋아요

Joseph

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Great old hotel. These hotels can be difficult to maintain and that seemed to be true here. One of the two elevators was out of order making for longer wait times to get to the rooftop bar or our 11th floor room and the faucets in our bathroom needed repair. The staff was excellent, although the doormen always seemed more interested in their phones than greeting guests. Kerry at the front desk and Hampton in the bar were both fantastic. A Streetcar stop was right out the front door making transportation to other parts of the city super easy. The Garden District is very walkable from the hotel. Glad we stayed here. Had a really good time.
2024년 4월에 5박 숙박함

10/10 - 훌륭해요

Hans

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함

8/10 - 좋아요

leigh

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Great location for this New Orleans hotel. It’s quirky and room decor could use a refresh. Room was spacious though and clean.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Dawone

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff is very friendly and efficient. The room is comfortable, clean and quiet. The location made it easy to walk or catch the street car. We had a wonderful experience in New Orleans!
2024년 3월에 5박 숙박함

8/10 - 좋아요

Judy

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel, friendly staff, and best view in NoLa from the rooftop bar. Parking fee of $45 per night plus tax and “resort” fees seemed exorbitant.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Jeanne 님, Silver Spring

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We liked that it was a bit away from downtown but still close enought to hop on the street car out front.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Kai

2024년 3월에 2박 숙박함

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff went above and beyond to make sure we were well taken care of for our 8 night stay. Highly recommend!
2024년 3월에 8박 숙박함

10/10 - 훌륭해요

Keli 님, Frisco

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in was amazing and it was so nice to have gotten an upgrade to a suite! Thank you!
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Megan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함

8/10 - 좋아요

Toriann

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Marc

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay. Love the music lineup
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Ann

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Restaurant was fantastic
2024년 2월에 2박 숙박함
답변 제공: Pontchartrain Management 님, 2024년 2월 28일
Dear Ann,Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback.Best regards,Pontchartrain Management

6/10 - 괜찮아요

Victor

가족 여행
별로예요: 청결 상태
Sobre calificado en Expedia. Es una propiedad mal mantenida y sucia
2024년 2월에 2박 숙박함
답변 제공: Pontchartrain Management 님, 2024년 2월 28일
Dear Victor,Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback.Best regards,Pontchartrain Management

8/10 - 좋아요

Mary

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
2024년 2월에 3박 숙박함
답변 제공: Josh Robichaux 님, 2024년 2월 25일
Dear Mary,Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your support and hope that you visit again.Best regards,Joshua RobichauxGeneral Manager

8/10 - 좋아요

Wendy 님, Missoula

좋아요: 청결 상태, 직원 및 서비스
Location is good, older. Streets are very tight. Hotel is clean but definitely boutique. Desk staff is friendly. Valet work very hard and are pleasant.
2024년 2월에 1박 숙박함
답변 제공: Josh Robichaux 님, 2024년 2월 21일
Dear Wendy,Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback.Best regards,Joshua RobichauxGeneral Manager

10/10 - 훌륭해요

Laura

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Gorgeous, historic, beautiful, wonderful hotel. Definitely a destination even if you are not staying there - the restaurant and rooftop bar and live Jazz music were incredible. It was a very nice quiet place to stay, since it is in the Garden district rather than downtown. The trolley stops right outside the hotel. Need to uber to downtown New Orleans, though, unless you are up for a long (beautiful) walk. On the plus side, Uber drivers in Nola are like 2nd tour guides - very friendly and informative.
2024년 2월에 3박 숙박함
답변 제공: Josh Robichaux 님, 2024년 2월 25일
Dear Laura,Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback and hope that you visit again.Best regards,Joshua RobichauxGeneral Manager

10/10 - 훌륭해요

Jamie

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Julie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Josh Robichaux 님, 2024년 2월 21일
Dear Julie,Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your support and invite you to return.Best regards,Joshua RobichauxGeneral Manager

10/10 - 훌륭해요

Joseph

2023년 11월에 4박 숙박함

8/10 - 좋아요

Jerome 님, Davenport

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
First of all I would like to thank Kay at the front desk she was very helpful and knowledgeable about any questions that we had also the valet guys were great
2024년 2월에 5박 숙박함
답변 제공: Josh Robichaux 님, 2024년 2월 17일
Dear Jerome,Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback.Best regards,Joshua RobichauxGeneral Manager

6/10 - 괜찮아요

mary

2024년 2월에 1박 숙박함
답변 제공: Josh Robichaux 님, 2024년 2월 17일
Dear Mary,Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your support.Best regards,Joshua RobichauxGeneral Manager

10/10 - 훌륭해요

Kelley

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was a wonderful place to experience new Orleans during Mardi gras. Highly recommend
2024년 2월에 4박 숙박함
답변 제공: Josh Robichaux 님, 2024년 2월 13일
Dear Kelley,Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback and hope that you visit again.Best regards,Joshua RobichauxGeneral Manager

10/10 - 훌륭해요

Kathryn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent stay!
2024년 2월에 2박 숙박함
답변 제공: Josh Robichaux 님, 2024년 2월 9일
Dear Kathryn,Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your support and hope that you visit again.Best regards,Joshua RobichauxGeneral Manager

10/10 - 훌륭해요

Allison

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fabulous boutique hotel. The Bar and restaurant on the property are excellent. And the staff are incredibly kind. I would absolutely stay here again!
답변 제공: Josh Robichaux 님, 2024년 2월 2일
Dear Allison,Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your kind words and look forward to your return.,Best regards,Joshua RobichauxGeneral Manager

8/10 - 좋아요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Elevator is a big issue…
2024년 1월에 2박 숙박함
답변 제공: Josh Robichaux 님, 2024년 1월 24일
Dear Richard,Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your support.Best regards,Joshua RobichauxGeneral Manager

10/10 - 훌륭해요

Lesley

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fun and eclectic with phenomenal dining; great transportation opportunities for the entire city while quiet at site.
2024년 1월에 4박 숙박함
답변 제공: Josh Robichaux 님, 2024년 1월 24일
Dear Lesley,Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback and hope that you will visit again.Best regards,Joshua RobichauxGeneral Manager

10/10 - 훌륭해요

Janelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Josh Robichaux 님, 2024년 1월 24일
Dear Janelle,Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your support and hope that you will visit again.Best regards,Joshua RobichauxGeneral Manager

2/10 - 너무 별로예요

Kimberly

별로예요: 청결 상태, 숙박 시설 상태 및 시설
I had high hopes after reading multiple reviews from many different sources that this hotel is a gem. I love a charming, old-world, boutique hotel, but this wasn’t it. We arrived in the middle of the night walked through a very rundown lobby and checked into
2024년 1월에 4박 숙박함
답변 제공: Josh Robichaux 님, 2024년 1월 24일
Dear Kimberly,Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback.Best regards,Joshua RobichauxGeneral Manager

10/10 - 훌륭해요

Pauline

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful room with a gorgeous view.
2024년 1월에 1박 숙박함
답변 제공: Josh Robichaux 님, 2024년 1월 24일
Dear Pauline,Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your support and hope that you visit again.Best regards,Joshua RobichauxGeneral Manager

10/10 - 훌륭해요

Edwin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 3박 숙박함
답변 제공: Josh Robichaux 님, 2024년 1월 18일
Dear Edwin,Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your support and hope that you visit again.Best regards,Joshua RobichauxGeneral Manager

8/10 - 좋아요

Jannah 님, Baton Rouge

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Loved the convenience of The Pontchartrain and the restaurants, rooftop bar and breakfast/coffee shop. However, for the price, I did not find it to be worth the amount spent. Rooms could use some updating, especially carpet in rooms and hallways and only one of the two elevators was working with staff stating it could take months before it is repaired. Customer service was excellent and food/drinks were delicious I was just not overly pleased with the quality of the room for the rate charged.
2024년 1월에 1박 숙박함
답변 제공: Josh Robichaux 님, 2024년 1월 18일
Dear Jannah,Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback.Best regards,Joshua RobichauxGeneral Manager

8/10 - 좋아요

Breshena

2024년 1월에 3박 숙박함
답변 제공: Josh Robichaux 님, 2024년 1월 18일
Dear Breshena,Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your support.Best regards,Joshua RobichauxGeneral Manager

10/10 - 훌륭해요

Lauren

2024년 1월에 3박 숙박함
답변 제공: Josh Robichaux 님, 2024년 2월 5일
Dear Lauren,Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your support and hope that you visit again.Best regards,Joshua RobichauxGeneral Manager

6/10 - 괜찮아요

Lily

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was nice and the hotel definitely had that New Orleans feels to it but just not what I was expecting. Definitely do NOT bring a car unless you want to pay an extra $50 a day for parking and there was another $20 a day charge for amenities that Expedia didn’t mention. I just don’t think it was worth it for what we paid.
2024년 1월에 4박 숙박함
답변 제공: Josh Robichaux 님, 2024년 1월 17일
Dear Lily,Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback.Best regards,Joshua RobichauxGeneral Manager

6/10 - 괜찮아요

Peter

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The Pontchartrain tries hard to be be hip, but it desperately needs a renovation.Soiled and torn carpeting,broken closet doors and tired decor need a refresh.
2024년 1월에 2박 숙박함
답변 제공: Josh Robichaux 님, 2024년 1월 17일
Dear Peter,Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback and will address your concerns.Best regards,Joshua RobichauxGeneral Manager

8/10 - 좋아요

Olga

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We like this hotel.
2024년 1월에 2박 숙박함
답변 제공: Josh Robichaux 님, 2024년 1월 11일
Dear Olga,Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback.Best regards,Joshua RobichauxGeneral Manager

6/10 - 괜찮아요

Yasmeen

아이를 동반한 가족 여행
별로예요: 편의 시설/서비스
poor communication and customer service from the property.
2024년 1월에 1박 숙박함
답변 제공: Josh Robichaux 님, 2024년 1월 11일
Dear Yasmeen,Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback and will follow up shortly regarding your experience.Best regards,Joshua RobichauxGeneral Manager

10/10 - 훌륭해요

Jayne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 4박 숙박함
답변 제공: Josh Robichaux 님, 2024년 1월 11일
Dear Jayne,Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your support and hope that you will return.Best regards,Joshua RobichauxGeneral Manager

8/10 - 좋아요

Marianna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was a fun stay with my daughter for her birthday. It was loud at night and the room was missing some lightbulbs. The shower was great and the bed was comfy.
답변 제공: Josh Robichaux 님, 2024년 1월 9일
Dear Marianna,Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback and will address your concerns.Best regards,Joshua RobichauxGeneral Manager

4/10 - 별로예요

Jane

연인과의 여행, 가족 여행
별로예요: 직원 및 서비스
This hotels seems a bit overrated. While the reception staff were friendly, but the staff in the Bayou bar were rude to us. As we tried to get a table, we were asked 'Are you going to eat? You can't just sit down and have nothing you know.' Maybe because I look young and was taking my little sister with me to have drinks and enjoy the jazz for the night. In fact, I chose to stay at the hotel for this reason. Our first round of drinks were cleared from our table very quickly, one of us did not even get to finish. We got fed up in the end so did not order a second round of drinks and left the bar. Full disappointment, I would not recommend.
답변 제공: Josh Robichaux 님, 2024년 2월 9일
Dear Jane,Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback and will follow up shortly regarding your experience.Best regards,Joshua RobichauxGeneral Manager

6/10 - 괜찮아요

Molly

좋아요: 직원 및 서비스
The rooftop bar provided a beautiful spot to sip cocktails while watching the sunset. However, we could only go once because both elevators broke during our stay. This is not a very accessible hotel.
2023년 12월에 2박 숙박함
답변 제공: Josh Robichaux 님, 2024년 1월 9일
Dear Molly,Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback and will address your concerns.Best regards,Joshua RobichauxGeneral Manager

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Great location; needs updating
Great location but the rooms are in need of updating. There were issues with the elevators and water pressure.
2023년 12월에 2박 숙박함
답변 제공: Josh Robichaux 님, 2024년 1월 6일
Dear Anonymous,Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback and will address your concerns.Best regards,Joshua RobichauxGeneral Manager

6/10 - 괜찮아요

Brian

좋아요: 직원 및 서비스
Charming, but just ok
The hotel has a cool vibe for sure. I get that it’s an older, restored building and part of the reason you stay here is for that charm. But it felt a bit grimy, to be honest. Elevator worked about 50% of the time and we were on the 10th floor. AC/heater is a wall unit akin to what you find in a motel 6. We had a city view, but the windows had so much condensation we couldn’t see much. Bathroom was pretty subpar and felt the age of the building. Shower just has a dainty curtain so water gets everywhere. Gaps in the grouting all over it. Water pressure goes from ok to terrible every 30 seconds so it takes forever to shower. Temperature was good, though. Walls are thin so you can hear your neighbors and people in the hall. Street noise was minimal. Location is great for the streetcar and garden district. Staff were all kind and friendly. Bed is actually comfy, but the pillows and seating in the room are not so much. Overall, it was a good stay. But by no means is this a luxury experience.
2023년 12월에 2박 숙박함
답변 제공: Josh Robichaux 님, 2024년 1월 1일
Dear Brian,Thank you for choosing to stay at the Pontchartrain Hotel. We appreciate your feedback.Best regards,Joshua RobichauxGeneral Manager

10/10 - 훌륭해요

Amy

2023년 12월에 4박 숙박함
답변 제공: Josh Robichaux 님, 2024년 1월 24일
Dear Amy,Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your support and hope that you visit again.Best regards,Joshua RobichauxGeneral Manager

10/10 - 훌륭해요

Luke

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함
답변 제공: Josh Robichaux 님, 2023년 12월 29일
Dear Luke,Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your support and hope that you return.Best regards,Joshua RobichauxGeneral Manager

8/10 - 좋아요

Brenda

2023년 12월에 3박 숙박함
답변 제공: Josh Robichaux 님, 2023년 12월 29일
Dear Brenda,Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your support.Best regards,Joshua RobichauxGeneral Manager

4/10 - 별로예요

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출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Charming but not friendly
Charming but older hotel with period type furnishings. Front desk not so friendly- never smiled once. In room air conditioner/heater makes a ton of noise. Coffe in the room is the tea bag variety.
2023년 12월에 1박 숙박함
답변 제공: Josh Robichaux 님, 2023년 12월 26일
Dear Anonymous,Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback and will address your concerns.Best regards,Joshua RobichauxGeneral Manager

8/10 - 좋아요

Philip

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property and staff were on point. It's hard to avoid the quirkiness of old buildings in New Orleans though. Woke up to a cold shower in the morning.
2023년 12월에 1박 숙박함
답변 제공: Josh Robichaux 님, 2023년 12월 22일
Dear Phillip,Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback.Best regards,Joshua RobichauxGeneral Manager