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Reviews of Pacific Islands Club Guam

3.5 out of 5
Pacific Islands Club Guam
210 Pale San Vitores Rd, Tumon Bay, Tamuning

Reviews

8.2

Very Good

Rating 10 - Excellent. 418 out of 1002 reviews" "
Rating 8 - Good. 362 out of 1002 reviews" "
Rating 6 - Okay. 121 out of 1002 reviews" "
Rating 4 - Poor. 58 out of 1002 reviews" "
Rating 2 - Terrible. 43 out of 1002 reviews" "

7.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Victoria, Dededo

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Booked a weekend stay with my husband & two toodlers(2 & 4). Staff around the hotel were more welcoming & friendlier than the ones at the front desk/check-in counter. Our room was nice & clean with basic amenities. 3G cell data in the room & their WiFi is pretty much useless between 4pm - 6am. Kids enjoyed the pool of course, had to practically drag them out of it. Food was not that great, ordered takeouts instead. Coffee shop was decent. You have to walk a great deal to get to and from anywhere around the hotel pretty much, even the parking lot, didn’t really mind it though just felt bad for my poor kiddies.
Stayed 2 nights in Apr 2024

8/10 Good

Hong

Liked: Cleanliness, staff & service
Breakfast menu wasn’t so great.
Stayed 1 night in Feb 2024

6/10 Okay

Riki

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

seungtaek

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

8/10 Good

James

Liked: Cleanliness
Always in need of more pillows & Towels
Stayed 1 night in Dec 2023

8/10 Good

Beng Kay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs were friendly and helpful. What I didn’t like was the wifi internet. Although I was getting good wifi signal I can’t access the internet. Some other times it was good though.
Stayed 6 nights in Dec 2023
Response from PIC GUAM HOTEL on Jan 4, 2024
Hafa Adai, Thank you for your review! We are delighted that you left PIC with such wonderful memories! It is our goal to provide a fun and entertaining experience for everyone. Though, we regret that you encountered a few problems with Wi-Fi, and we apologize again for the inconvenience. We are working with our internet provider to resolve the issue as soon as possible. We appreciate your feedback. Please visit us again soon!

10/10 Excellent

SeungHee

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Dec 2023

4/10 Poor

MAYUMI

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was so scard of bugs（geko and cockroach）in a room.
Stayed 3 nights in Nov 2023
Response from PIC GUAM HOTEL on Jan 4, 2024
この度はPICグアムをご利用いただきまして誠にありがとうございました。館内の害虫駆除は行っておりますが、お部屋で見られたということで、大変恐れ入ります。南国ではございますので、ゲッコーはグアムの家の中など、あらゆるところで見られます。今後もお客様の貴重なご意見をうかがいながら、安心、快適なご滞在ができるホテル作りを目指したいと存じます。

4/10 Poor

Heather

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff is super friendly and the hotel is decent as far as cleanliness and aesthetics go. But, they placed me in Building B which is the ghetto of PIC. Not only is it super far and confusing to get to and from, but the beds were so hard it felt like sleeping on the floor, and the view is not great. Zero cushion on the bed, both my daughter and I had a hard time falling asleep, my daughter gave up and slept on the couch. I’ve stayed in Building A before the beds are better but it’s not amazing, but staying in the Main Tower is very nice. Beautiful view, comfortable beds, and nice amenities.
Response from PIC GUAM HOTEL on Jan 4, 2024
Hafa Adai,Thank you for posting a review of your PIC experience. We are delighted that you enjoyed the hospitality of our team members! We deeply apologize what you felt with the condition of the room. We are currently working on converting to new Furnitures and we hope you'll visit us again.

4/10 Poor

Hyo ju

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you go to oceana B and A you don’t need workout. Property connection is very very poor
Stayed 2 nights in Sep 2023

10/10 Excellent

Michael, Eagle Mills

Stayed 5 nights in Aug 2023

8/10 Good

Junko

Stayed 4 nights in Aug 2023

4/10 Poor

Rikki

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

4/10 Poor

Yi Hsuan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs more brush up- good location but old.
This place needs more brush up, very slow responses, old, if not for the pool activities- i would have to skip this place. the room cards we got keeps malfunctioning- great location but the place is old. Staff had slow responses for sure. not a good experience, comfort and cleanliness needs to improved
Stayed 4 nights in Jul 2023

4/10 Poor

robert

Disliked: Property conditions & facilities
Old facilities catering to Korean clientele. The television and food menu only in Korean.
Stayed 2 nights in Jul 2023

10/10 Excellent

junko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

6/10 Okay

Setoguchi

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness
There were not many activities available, and there was no explanation about what we could/couldn't access. For example, I wanted to ask about the Cultural Hut or the Kids Play Room and they said 'oh, those haven't been used since COVID'. It is all up on the website so I assumed we'd have more to do. There were also no options for moving around the island other than expensive taxis. I recommend getting a rental car if you stay in this hotel.
Stayed 4 nights in Jun 2023

4/10 Poor

Hyemin

Stayed 1 night in Mar 2023

8/10 Good

Sonya

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I don’t like how check in is at 3PM and check out is at 12PM. Other than that, we enjoyed our stay.
Stayed 1 night in Mar 2023

10/10 Excellent

Hyosook

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023

10/10 Excellent

Yonggyu, Walnut Creek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

SUNGWON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is good for families who have little ch
This place is good for families who have little children. Big restaurant and pool, friendly staff.
Stayed 2 nights in Dec 2022

10/10 Excellent

SeungHee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a comfortable trip
The service was good and all three meals were served, so it was convenient.
Stayed 6 nights in Dec 2022

8/10 Good

Myounghui

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

SOO MIN, SEOUL

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
건물이 오래된 것 빼고는 모두 만족했습니다. 애들이나 어른들이 수영실컷하기 좋고, 삼시세끼 무난하게 나와서 다 좋았습니다.
Stayed 5 nights in Dec 2022

10/10 Excellent

Se Ik

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good
Stayed 3 nights in Dec 2022

10/10 Excellent

Fran-Nicole

Stayed 1 night in Dec 2022

2/10 Terrible

soohee

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service
All the staff from front desk gave me the inaccurate information. I didn't get correct information at the first time what I asked. They need to be trained for property information and regulations. 1. while check in, front desk staff couldn't explain how to get to oceana B from parking tower and insist me to use lobby to get oceana B. 2. when ask about waterpark information, got wrong info. - reservation for snorkeling, where to change towels. 3. when I request for room change due to noisy at midnight, called 4 times to guest service and explained the reason every time but at the front desk to get new keys finally, I couldn't get it at first time due to improper notice from front desk staff who made a call to my room. 4. During check-out, charged $25 for a missing room key without previous notice during staying.

8/10 Good

Minji

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's excellent to a family with kids under 10 years old.
Stayed 4 nights in Nov 2022

10/10 Excellent

Bonsan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All the staff were kind and responded actively to the request. The room condition was a bit old, but it was better than expected (based on the deluxe room). The circus, which can be seen with a gold card, was very interesting, and the water park was good, but the snorkeling aquarium had a lot of moss, and the lagoon for kayaks smelled bad because the water was not clean. It's the perfect resort for families to stay if the facility is repaired a little.
Stayed 4 nights in Oct 2022

10/10 Excellent

Marissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kayak and the beach side bbq restaurant.
Stayed 1 night in Sep 2022

8/10 Good

Leilani

Stayed 1 night in Aug 2022

10/10 Excellent

Katsuyuki

Stayed 5 nights in Aug 2022

10/10 Excellent

Jovan

Stayed 1 night in Aug 2022

8/10 Good

Keisha

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Okay
It was an okay stay, been here before. But this experience was different.
Stayed 1 night in Jul 2022

8/10 Good

Kely

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2022

8/10 Good

Federico

Stayed 2 nights in Jul 2022

10/10 Excellent

경�

Stayed 3 nights in Jul 2022

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth it for the water park!
The good: Ocean view Clean Good service The water park was great for a family with 2 kids The bad: Rooms need updates Bathroom felt like it was in a motor home Was two full beds instead of two queen beds No microwave
Stayed 2 nights in Jun 2022

10/10 Excellent

Margaret

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

10/10 Excellent

MINSU

Traveled with family and small children, Traveled with family
아이들과 가기 좋은 숙소입니다.
Stayed 5 nights in Jun 2022

10/10 Excellent

Erik

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2022
Response from Pacific Islands Club Guam on Jun 13, 2022
Hafa Adai, We are happy that you enjoyed your stay at our resort! We hope you will visit us again soon!

4/10 Poor

Randy

Traveled with family and small children
Disliked: Staff & service
I sensed some hostility from the male check in staff but the female staffs are ok.
Stayed 1 night in May 2022
Response from Pacific Islands Club Guam on May 16, 2022
Hafa Adai, Thank you for taking the time to post a review and sharing your experience with us. We regret that you had an unpleasant time upon check-in. We apologize for the inconvenience. Your comments have been brought up to our management team's attention as PIC is always striving to make improvements and provide guest with the best possible experience. We appreciate your feedback. Please visit us again!

10/10 Excellent

JoeLyn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were awesome. Great Håfa Adai spirit!
Stayed 1 night in Apr 2022
Response from Pacific Islands Club Guam on Apr 5, 2022
Hafa Adai, Thank you for your review! We are delighted that you left PIC with such wonderful memories! It is our goal to provide a fun and entertaining experience for everyone! Thank you for sharing your experience with us and we look forward to your next visit!

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful place to vacation. The water slides and access to snorkeling was outstanding. It is a ghost town with no lines anywhere because of the lack of tourists. Very few restaurants were open currently but this place is great and needs people to go there.
Stayed 3 nights in Mar 2022
Response from Pacific Islands Club Guam on Mar 31, 2022
Hafa Adai, Thank you for taking the time to post a review. We take pride in providing activities and entertainment that appeal to all age groups. Unfortunately, the current circumstances from COVID-19 has limited our operations and we are unable to open all of our restaurants at this time. Hopefully the situation will improve so that we may accommodate your dining needs. We appreciate your comments and hope to see you again soon!

4/10 Poor

Maria, Las Cruces

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms were not impressive. Half of the pools were closed. They told us the pools would be open until 8pm but were closed by 6pm.
Stayed 1 night in Mar 2022
Response from Pacific Islands Club Guam on Mar 30, 2022
Hafa Adai, Thank you for taking the time to post a review. We are sorry to hear that you did not enjoy the room you've booked. In regards to the hours of operation of the waterpark, currently, it is open until 8pm from Friday through Sunday. However, some of the pools are closed at 6pm. We apologize for the confusion. Your comments have been brought up to our our management team’s attention as PIC is always striving to make improvements and provide guests with the best possible experience. Thank you for sharing your experience with us and we hope you will visit us again!

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property on the ocean. Water park is clean. Staff was terrific Ms I Long manager truly wonderful!!!!
Stayed 1 night in Mar 2022
Response from Pacific Islands Club Guam on Mar 23, 2022
Hafa Adai! Thank you for your positive review and sharing kind words about our team members. It's important to us that we make our guests feel welcome and valued. We are very happy that we achieved this with you! Please visit us again soon!

6/10 Okay

Rey

Stayed 2 nights in Mar 2022

6/10 Okay

monika

Traveled with family
Liked: Room comfort
Disliked: Staff & service
Rundown unfriendly hotel, nobody to help with your luggage, long walk to your room
Stayed 2 nights in Mar 2022
Response from Pacific Islands Club Guam on Mar 17, 2022
Hafa Adai, Thank you for taking the time to post a review. Unfortunately, the current circumstances from COVID-19 has limited our operations and we are unable to provide assistance with your luggage. Although you have checked out, we encourage you to book a room in the Royal Tower for easier and shorter walk to your room for your future visits. We appreciate your feedback. Please visit us again soon!

10/10 Excellent

Jeff

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water park was not crowded and was very well maintained. The room had a great view and staff was very professional.
Stayed 3 nights in Feb 2022
Response from Pacific Islands Club Guam on Feb 22, 2022
Hafa Adai, Thank you for posting a review of your PIC experience. We are delighted that you enjoyed our facilities and the hospitality of our team members! Please visit us again soon!