외관

홀리데이 인 익스프레스 & 스위트 인디애나폴리스 노스웨스트, IHG 호텔 여행 후기

2.5 out of 5

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 814개 이용 후기 중 341개" "
평점 8 - 좋아요. 814개 이용 후기 중 282개" "
평점 6 - 괜찮아요. 814개 이용 후기 중 110개" "
평점 4 - 별로예요. 814개 이용 후기 중 52개" "
평점 2 - 너무 별로예요. 814개 이용 후기 중 29개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

2/10 - 너무 별로예요

marty

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Our first room 204 was filthy tub was filthy pubic hair in tub caulking missing around the tub surround second room 326 cleaner but im comparing to 204 326 tub looks like it was painted paints peeling off my other room 206 smelled so bad
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Stacey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location was good and value was on point.
2024년 3월에 1박 숙박함

8/10 - 좋아요

Cassi

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and comfortable. The breakfast was pretty good with lots of options.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Kelly

2024년 3월에 2박 숙박함

8/10 - 좋아요

Angel Desiderio

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is a good place where to stay however there were kids running all the hallways and no body of the hotel personnel did nothing
2024년 3월에 7박 숙박함
답변 제공: Antonio 님, 2024년 4월 2일
Angel DesiderioThank you for sharing your experience with us. We're glad to hear that you found our hotel to be a good place to stay. However, we apologize for any inconvenience caused by the disturbance from kids running in the hallways. We strive to ensure a peaceful environment for all our guests, and we regret that this was not the case during your stay. Rest assured, we'll address this issue with our staff to ensure a more comfortable experience for all our guests in the future. We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay.

8/10 - 좋아요

barbara

2024년 3월에 1박 숙박함

8/10 - 좋아요

Lorissa

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just saw an ant and spider in the bathroom other than that it was great!
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Jason

2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Shawn

2024년 3월에 1박 숙박함

8/10 - 좋아요

Vicki

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The pool was small and very crowded. I would guess it exceeded the quoted for capacity. Otherwise it was a nice pool.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Barbara

2024년 3월에 1박 숙박함

4/10 - 별로예요

Luis

I was double charged for the room
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Janaia

좋아요: 청결 상태
별로예요: 편의 시설/서비스
Staff not fully engaging and did not greet me when I entered, the indoor pool was too cold use.
2024년 1월에 1박 숙박함

8/10 - 좋아요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was extremely friendly and helpful, and the rooms were clean. The breakfast was great too! My only negative was the pool. We stayed 2 nights, and both nights the pool water was freezing cold! Like, body tingling cold! They tried to pump warm water in, but either didn’t keep it on long enough, or something went wrong with that too. Either way, the kids still played in the pool as long as they could, but we were all shivering at the end.
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Ron

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk staff was courteous and quite helpful. Breakfast was excellent.
2024년 1월에 1박 숙박함

8/10 - 좋아요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

8/10 - 좋아요

Glenn

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Ja’Niaya

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Sean

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Antonio 님, 2024년 1월 9일
SeanThank you for giving us a perfect overall score of 5! We're thrilled to know that you had an excellent experience during your stay. If there are specific aspects or features that contributed to your positive rating, or if you have any suggestions for improvement, please feel free to share your feedback. Your satisfaction is our priority, and we look forward to serving you again in the future.

10/10 - 훌륭해요

Jennifer

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Antonio 님, 2024년 1월 9일
Thank you for the excellent rating of 10 out of 10, Jennifer! We're thrilled to hear that you had a great experience during your stay. If there are specific reasons or aspects you particularly enjoyed, or if you have any suggestions for improvement, please feel free to share your thoughts. Your feedback is valuable, and we look forward to providing you with another outstanding experience in the future.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The staff was great. Our room could have used some TLC. The shower rod was ripped out of the wall along with paint flakes falling off the walls and tub. Also the bathroom sink faucet was detached from the basin. Other than that it was still a good stay. We just had to overlook some things.
2023년 12월에 2박 숙박함
답변 제공: Antonio 님, 2024년 1월 9일
Thank you for sharing your feedback about your recent stay. We appreciate your positive comments about the staff and are glad to hear that, overall, you had a good stay. However, we apologize for the issues you encountered in your room, such as the damaged shower rod, paint flakes, and the detached bathroom sink faucet. Your concerns are important to us, and we will address these maintenance issues promptly to ensure a more comfortable experience for our guests. We appreciate your understanding and patience, and we hope to have the opportunity to welcome you back for an improved experience. If there's anything else you'd like to discuss or if you have additional comments, please feel free to reach out.

10/10 - 훌륭해요

Kelly

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy access to the highway, restaurants and shopping.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Kelley

2023년 12월에 1박 숙박함
답변 제공: Antonio 님, 2023년 12월 18일
Kelley,Thank you for providing a perfect score of 5 for your overall experience. We're thrilled to see that you had an excellent stay with us. If there are specific aspects you enjoyed or if you have any suggestions for improvement, please feel free to share your thoughts. Your feedback is invaluable, and we look forward to providing you with another outstanding stay in the future.

10/10 - 훌륭해요

Rukiya

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Antonio 님, 2023년 12월 18일
Rukiya,Thank you for giving us a perfect score of 10 out of 10 for your experience at Holiday Inn Express & Suites Indianapolis Northwest. We're delighted to hear that your stay met or exceeded your expectations. If there are specific reasons or aspects you particularly enjoyed, or if you have any suggestions for improvement, please feel free to share your thoughts. Your feedback is valuable, and we look forward to providing you with another excellent experience in the future.

10/10 - 훌륭해요

Rukiya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Antonio 님, 2023년 12월 18일
Rukiya,Thank you for giving us a perfect score of 10 out of 10 for your experience. We're delighted to hear that your stay met or exceeded your expectations. Your feedback is valuable, and we look forward to providing you with another excellent experience in the future.

10/10 - 훌륭해요

Tim

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
clean and a friendly staff
2023년 12월에 2박 숙박함
답변 제공: Antonio 님, 2023년 12월 18일
Tim,We want to thank you for giving us a perfect score of 10 out of 10. We're delighted to hear that your experience was outstanding. If there are specific reasons or aspects you particularly enjoyed, or if you have any suggestions for improvement, please feel free to share your thoughts. Your feedback is valuable, and we look forward to providing you with another excellent experience in the future.

10/10 - 훌륭해요

José Maria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Antonio 님, 2023년 12월 18일
Thank you, José Maria, for giving us a perfect score of 10 out of 10. We're thrilled to hear that your experience was exceptional. If there are specific reasons or aspects you particularly enjoyed, or if you have any suggestions for improvement, please feel free to share your thoughts. Your feedback is important to us, and we look forward to welcoming you again in the future.

10/10 - 훌륭해요

Margaret

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in was smooth Rooms were clean
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Randall

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was awesome and went out of their way to make our stay very pleasant.
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Andrew

Good hotel
2023년 11월에 2박 숙박함
답변 제공: Antonio 님, 2023년 11월 15일
Thank you for rating your recent stay with us a perfect 5 out of 5! We're thrilled to hear that you had an excellent experience. If there's anything specific you enjoyed or if you have any suggestions for us, please feel free to share. Your feedback is invaluable, and we look forward to providing you with another outstanding stay in the future.

10/10 - 훌륭해요

Junior Francisco

2023년 11월에 1박 숙박함

8/10 - 좋아요

Sheryl

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Antonio 님, 2023년 11월 15일
Thank you for providing a rating for your recent stay, and we appreciate your feedback. We're pleased to see that you had a positive experience, scoring us a 4 out of 5. If there are specific aspects you enjoyed or areas where you think we could improve, please feel free to share your thoughts. Your feedback helps us continually enhance the guest experience. We hope to have the opportunity to serve you again in the future and aim to make your next stay even better.

2/10 - 너무 별로예요

Lucas

별로예요: 청결 상태, 직원 및 서비스
2023년 10월에 2박 숙박함
답변 제공: Antonio 님, 2023년 11월 15일
We're sorry to hear that your recent experience fell short of your expectations, as indicated by your rating of 2 out of 10. We apologize for any inconveniences or issues you may have encountered during your stay.Your feedback is valuable to us, and we would appreciate any specific details or concerns you'd be willing to share. This will help us address and rectify the issues to ensure a better experience for our guests in the future.

4/10 - 별로예요

Bayete

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Antonio 님, 2023년 11월 15일
Thank you for providing a rating for your recent stay, and we appreciate your feedback. We're pleased to see that you had a positive experience, scoring us a 4 out of 5. If there are specific aspects you enjoyed or areas where you think we could improve, please feel free to share your thoughts. Your feedback helps us continually enhance the guest experience. We hope to have the opportunity to serve you again in the future and aim to make your next stay even better.

10/10 - 훌륭해요

Laurie

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice overnight stay on our way to Chicago.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Kat

2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Stephanie

2023년 9월에 2박 숙박함
답변 제공: Antonio 님, 2023년 11월 15일
Thank you for rating your recent stay with us a perfect 5 out of 5! We're thrilled to hear that you had an excellent experience. If there's anything specific you enjoyed or if you have any suggestions for us, please feel free to share. Your feedback is invaluable, and we look forward to providing you with another outstanding stay in the future.

8/10 - 좋아요

Simone

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Just for a short stay
The property is good for a night stay! Or if you’re taking in a game and don’t want to stay downtown works great. The room was clean the problem was the power to the room. Nothing would power on initially- the tv, I couldn’t iron, because the outlets are powered by this source plugged up behind everything. A staff member did come right away to fix the issue however, the iron was a total loss. They delivered a second one and neither worked very well.
2023년 9월에 1박 숙박함
답변 제공: Antonio 님, 2023년 10월 4일
Simone,Thank you for sharing your feedback regarding your recent stay with us. We appreciate your comments and apologize for the inconveniences you experienced during your visit.We're pleased to hear that you found the room clean and that our location worked well for your needs. However, we sincerely apologize for the issue you encountered with the power in the room, which affected the operation of the TV, iron, and outlets. It's great to know that a staff member responded promptly to address the power issue. However, we regret that the iron was not functioning correctly. Your feedback will be used to address this and improve the functionality of our amenities. Your feedback is much appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

10/10 - 훌륭해요

James 님, Redkey

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wished the Breakfast lasted later than 9:30am
2023년 9월에 1박 숙박함

8/10 - 좋아요

Mindi

출장 여행
좋아요: 직원 및 서비스
Staff is kind
2023년 9월에 2박 숙박함

6/10 - 괜찮아요

Scott

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Awsome
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

William

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice staff, clean rooms, quite and the best hotel breakfast I've encountered
2023년 9월에 3박 숙박함

10/10 - 훌륭해요

James

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was completely non-smoking with plenty of parking available. There were also several nearby restaurants within walking distance to catch a meal whether it be breakfast, lunch, or dinner.
2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

darrell

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotels.com
This is not against the Hotel, its Hotels.com!!! They suck with their new format, over charge what you should pay, and never email a receipt, go online to get one and the page doesn't work!! They are a complete pain in the Ass to use, never again!
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

MICHAEL

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Poor location
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

James 님, Reno

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Suitable hotel for attending a conference at nearby Heritage Center. Loles the indoor heated pool.
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함

8/10 - 좋아요

Yves

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Agréable et propre
Bon séjour, hôtel parfait dans cette gamme. Piscine agréable, petit déjeuner avec un peu d’attente.
2023년 8월에 1박 숙박함

6/10 - 괜찮아요

Jessica

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Comfy beds...but thats about it
For the cost of the room, i was not impressed. The service was friendly. The exterior looked updated, but it was obvious the hotel was older and/or not maintained. Hallway ceilings appeared to be leaking, carpets were stained. Our room was clean and beds were comfortable and clean, but the sheets looked ragged and the air conditioning barely kept up to keep the room comfortable. We usually stay at Holiday Inns for the comfy beds, clean rooms, and great breakfast...but the breakfast at this hotel was lacking. Broken pancake machine, no biscuits and gravy. Overall i would not book this hotel again bc of plethra of options available in the area.
2023년 8월에 1박 숙박함