Standard Two Bedroom Apartment | Private kitchen | Fridge, microwave, stovetop, dishwasher
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Reviews of Quest Dandenong

3.5 out of 5
Quest Dandenong
2-6 James St, Cnr Princes Highway & James Street, Dandenong, VIC

Reviews

8.6

Excellent

Rating 10 - Excellent. 87 out of 207 reviews" "
Rating 8 - Good. 92 out of 207 reviews" "
Rating 6 - Okay. 19 out of 207 reviews" "
Rating 4 - Poor. 6 out of 207 reviews" "
Rating 2 - Terrible. 3 out of 207 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

9.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Caroline

Traveled with family
Liked: Cleanliness, property conditions & facilities
The staff were very pleasant and helpful, it was great to have parking available. Would have like a lift but staff offered to help with luggage. Will return hopefully in the summer so I can use the pool
Stayed 3 nights in May 2024

10/10 Excellent

Wei

Liked: Cleanliness, property conditions & facilities
Convenient to woolsworrh
Stayed 4 nights in Feb 2024
Response from Anu on Apr 8, 2024
Dear Wei,Thank you for sharing your appreciation of your stay at Quest Dandenong, it means a lot to the staff and management.We hope to welcome you back to Quest Dandenong again in the near future!Kind Regards,The Quest Dandenong Team

8/10 Good

Steve

Business traveler
Staff were friendly. Room was a good size but the carpets were not vacuumed properly felt grubby. Didn’t get serviced everyday, I had to go and ask for clean towels etc…
Stayed 7 nights in Feb 2024
Response from Manaz on Mar 3, 2024
Dear Steve,Thank you for choosing to stay with us and for sharing your experience. It's great to hear that you found our staff friendly and the room spacious.We truly apologise for the oversight with the cleanliness of the carpets and the service gaps in housekeeping. We aim to provide thorough housekeeping for every guest, though occasionally, we may miss something. For this, we are sincerely sorry. We've addressed these issues with our team to ensure they are not repeated.Please remember, we are always happy to assist with anything you need during your stay. Whether it’s fresh towels, additional amenities, or any other request, our team is on hand to ensure your comfort.We value your feedback and look forward to showing you our commitment to improved service on your next stay.Kindest regards,Manaziz ChauhanBusiness Owner, Quest Dandenong

8/10 Good

Chris

Stayed 1 night in Feb 2024
Response from Anu on Apr 8, 2024
Dear Wei,Thank you for sharing your appreciation of your stay at Quest Dandenong, it means a lot to the staff and management.We hope to welcome you back to Quest Dandenong again in the near future!Kind Regards,The Quest Dandenong Team

10/10 Excellent

Romea Herna Lyn

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The staff were lovely and very helpful. We re very grateful to them especially the guy receptionist and the manager. Thank you
Stayed 15 nights in Jan 2024
Response from Quest Dandenong on Jan 25, 2024
Hi Romea, Thank you for your review and feedback. We will share it with the team.We do value your feedback.See you next time :)Warm regards, Quest team

8/10 Good

Satwinder

Stayed 4 nights in Dec 2023
Response from Quest Dandenong on Jan 25, 2024
Hi Satwinder, Thank you for your review.Warm regards, Quest team

10/10 Excellent

Stephen

Stayed 1 night in Feb 2023
Response from Quest Dandenong on Jan 25, 2024
Hi Stephen, Thank you for your review.Hope to see you next time :)Warm regards, Quest team

8/10 Good

Rachael

Business traveler
Liked: Cleanliness, room comfort
Functional
Functional but basic. Be aware the hotel is on a very busy highway. The best part about the hotel was easy parking and all the reception staff were super nice and helpful.
Stayed 2 nights in Nov 2023
Response from Manaz on Dec 6, 2023
Dear Rachael,Thank you for taking the time to provide feedback on your stay at Quest Dandenong. We're pleased to hear that you appreciated the convenience of our parking facilities and the friendly service provided by our reception staff. Your kind words regarding our team are greatly valued and will be shared with them.Regarding your comments about our hotel's location near a busy highway, we understand that this may have affected the tranquility of your stay. While our location is chosen for accessibility, we acknowledge that it comes with the challenge of traffic noise. Please be assured that we are continuously exploring ways to enhance the comfort of our guests in all aspects.We hope to welcome you back to Quest Dandenong again in the near future!Kind Regards,Manaziz ChauhanBusiness Owner, Quest Dandenong

10/10 Excellent

Matthew

Liked: Cleanliness, amenities, property conditions & facilities
Friendly Staff. Walkable distance everywhere. Value for money.
Stayed 1 night in Nov 2023
Response from Manaz on Nov 29, 2023
Dear Matthew ,Thank you for your wonderful feedback, it is greatly appreciated, and we are delighted that you enjoyed your recent stay with us.We hope to welcome you back to Quest Dandenong again in the near future!Kind Regards,Manaziz ChauhanBusiness Owner, Quest Dandenong

10/10 Excellent

NICHOLAS

Traveled with family
Liked: Cleanliness, amenities
Great service
Stayed 2 nights in Nov 2023
Response from Manaz on Nov 29, 2023
Dear Matthew,It was a pleasure to host you here at Quest Dandenong. We hope to welcome you back to Quest Dandenong again in the near future!Kind Regards,Manaziz ChauhanBusiness Owner, Quest Dandenong

10/10 Excellent

Marc-André

Stayed 3 nights in Oct 2023
Response from Manaz on Nov 2, 2023
Good afternoon Marc, Thank you so much for your review, it means the world to us :) Have a lovely day and hope to see you soon! Warm regards, Quest Dandenong Team

8/10 Good

velimir

Liked: Cleanliness
Stayed 2 nights in Sep 2023
Response from Manaz on Oct 3, 2023
Dear Velimir, I would like to thank you for taking the time to review your recent stay with us at Quest Dandenong. We appreciate all forms feedback to better evaluate and improve our services and procedures. Kind Regards, Manaziz Chauhan Business Owner, Quest Dandenong

10/10 Excellent

Ross

Stayed 3 nights in Sep 2023
Response from Manaz on Nov 2, 2023
Dear Ross , Thank you for your wonderful feedback, it is greatly appreciated, and we are delighted that you enjoyed your recent stay with us. We hope to welcome you back to Quest Dandenong again in the near future! Kind Regards, Manaziz Chauhan Business Owner, Quest Dandenong

8/10 Good

Gregory John

Traveled with partner
Liked: Cleanliness, property conditions & facilities
This property was great for our needs. The staff were all very friendly and helpful. The only issue we had was the bed was very uncomfortable
Stayed 4 nights in Sep 2023
Response from Quest Dandenong on Sep 27, 2023
Dear Gregory ,Thank you. We value you as guests and appreciate your generous feedback. We do have upcoming renovations in the near future.We hope to welcome you back to Quest Dandenong again in the future!Kind Regards,Manaziz ChauhanBusiness Owner, Quest Dandenong

8/10 Good

EmadEddin, Guelph

Liked: Cleanliness, amenities, property conditions & facilities
Quite, clean place. The staff are nice welcoming and respectful
Stayed 6 nights in Jun 2023
Response from Manaziz Chauhan on Jul 11, 2023
Dear EmadEddin ,Thank you for your wonderful feedback, it is greatly appreciated, and we are delighted that you enjoyed your recent stay with us.We hope to welcome you back to Quest Dandenong again in the near future!Kind Regards,Manaziz ChauhanBusiness Owner, Quest Dandenong

8/10 Good

Lauren

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff were helpful and friendly, room was clean and great value for money for our family of 4, with 2 bathrooms, washing machine and dryer, equipped kitchen and appropriate bedding
Stayed 1 night in Jun 2023
Response from Manaziz Chauhan on Jun 26, 2023
Dear Lauren,Thank you for sharing your appreciation of your stay at Quest Dandenong, it means a lot to the staff and management.We hope to welcome you back to Quest Dandenong again in the near future!Kind Regards,Manaziz ChauhanBusiness Owner, Quest Dandenong

8/10 Good

Elizabeth

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Have stayed here a couple of times now and it’s convenient and staff are very friendly
Stayed 3 nights in Jun 2023
Response from Manaziz Chauhan on Jun 26, 2023
Dear Elizabeth,It was a pleasure to host you here at Quest Dandenong. Thank you.We hope to welcome you back to Quest Dandenong again in the near future!Kind Regards,Manaziz ChauhanBusiness Owner, Quest Dandenong

10/10 Excellent

Matthew

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Manaziz Chauhan on Jun 26, 2023
Dear Matthew ,Thank you very much for your kind words. I am glad you and your family loved your stay.We hope to welcome you back to Quest Dandenong again in the near future!Kind Regards,Manaziz ChauhanBusiness Owner, Quest Dandenong

10/10 Excellent

Michael

Stayed 5 nights in Jun 2023
Response from Manaziz Chauhan on Jun 26, 2023
Dear Michael ,Thank you for your wonderful feedback, it is greatly appreciated, and we are delighted that you enjoyed your recent stay with us.We hope to welcome you back to Quest Dandenong again in the near future!Kind Regards,Manaziz ChauhanBusiness Owner, Quest Dandenong

10/10 Excellent

Amanda

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in May 2023
Response from Manaz on Jun 3, 2023
Dear Amanda ,Thank you for sharing your appreciation of your stay at Quest Dandenong, it means a lot to the staff and management.We hope to welcome you back to Quest Dandenong again in the near future!Kind Regards,Manaziz ChauhanBusiness Owner, Quest Dandenong

8/10 Good

Donna

Liked: Cleanliness
The facilities and layout of the apartment were great but the bed was a bit hard
Stayed 2 nights in May 2023
Response from Manaz on May 22, 2023
Dear Donna , Thank you for your wonderful feedback, it is greatly appreciated, and we are delighted that you enjoyed your recent stay with us. We hope to welcome you back to Quest Dandenong again in the near future! Kind Regards, Manaz

6/10 Okay

Vong

Traveled with partner
Liked: Amenities
Disliked: Cleanliness
Staff were excellent and very helpful.
Stayed 2 nights in Apr 2023
Response from Quest Dandenong on Apr 11, 2023
Good afternoon Vong, thank you for taking time to review us.Hope to see you again.

10/10 Excellent

Jeff

Stayed 1 night in Mar 2023
Response from Quest Dandenong on Apr 11, 2023
Good afternoon Jeff,thank you for taking time to review us.Hope to see you again.

10/10 Excellent

Sue

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We are repeat visitors
Response from Manaziz on Jan 3, 2023
Dear SueThanks very much for taking the time to respond to our survey. We genuinely appreciate it.We look forward to welcoming you back to Quest Dandenong when you travel to our area again.Best wishes until then,Manaziz ChauhanQuest Dandenong

4/10 Poor

Jamal

Liked: Cleanliness
Disliked: Property conditions & facilities
Sockets and tv not working
Stayed 1 night in Nov 2022
Response from Manaziz Chauhan on Nov 23, 2022
Dear Jamal ,I would like to thank you for taking the time to review your recent stay with us at Quest Dandenong.We appreciate all forms feedback to better evaluate and improve our services and procedures. Your feedback has not gone unacknowledged and we checked all the power points after our quick chat yesterday. We can always help you out with such issues if reported at reception or through our contact number.Please feel free to contact me should you have any further feedback or queries.Kind Regards,Manaziz ChauhanBusiness Owner, Quest Dandenong

8/10 Good

Joan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property was close to where we needed to visit. On arrival there was a misunderstanding, as someone with the same surname had claimed our room prior to our (late evening) arrival. THEY were at the wrong Quest (there are 2 in Dandenong) and happened to have the same surname as us which caused the staff to believe that somehow they WERE meant to be there. We arrived about an hour later, and sent the night manager into 'total frown' at the computer while he tried to work out what had gone wrong. He solved the problem by simply giving us another room, so we weren't left sleeping in the foyer. In the morning - the confusion had all been worked out by the staff and we were then put into our correct room. They were wonderfully courteous about it. the room was clean, private and spacious.
Response from Manaziz Chauhan on Nov 10, 2022
Hi Joan, Thank you for sharing your appreciation of your stay at Quest Dandenong, it means a lot to the staff and managementWe hope to welcome you back to Quest Dandenong again in the near future!Kind Regards,Manaziz ChauhanBusiness Owner, Quest Dandenong

10/10 Excellent

Carolyn

Stayed 2 nights in Oct 2022

10/10 Excellent

SUE

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

8/10 Good

Mardia

Stayed 1 night in Oct 2022

10/10 Excellent

Bashir

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Furniture and carpet needs bit of washing
Stayed 2 nights in Sep 2022
Response from Quest Dandenong on Oct 3, 2022
Dear Bashir,Thank you for taking the time to review Quest Dandenong. I'm pleased you had an enjoyable stay. Please rest assured we have arranged equipment to undertake cleaning of carpets and upholstery.I do hope that we can welcome you back in the near future as we loved having you stay with us.Kind Regards,Quest Dandenong

10/10 Excellent

Mae

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Looked and smelled very clean. Was very quiet which is great. Huge bed, too.
Stayed 1 night in Aug 2022
Response from Inge, Quest Dandenong on Aug 14, 2022
Thank you Mae - It was our pleasure to have you and we hope to see you again soon!

10/10 Excellent

KANE

Liked: Cleanliness, amenities, property conditions & facilities
It was comfortable
Stayed 1 night in Jul 2022

10/10 Excellent

Bruce

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great location and good facilities.
Stayed 2 nights in Jul 2022
Response from Inge, Quest Dandenong on Aug 14, 2022
Thanks Bruce, great to hear you enjoyed your stay.

10/10 Excellent

Michelle

Business traveler
Liked: Cleanliness, room comfort
Very comfortable and convenient
Stayed 1 night in Jul 2022
Response from Inge, Quest Dandenong on Aug 14, 2022
Hi Michelle, it was a pleasure to have you stay with us!

10/10 Excellent

Benita

Traveled with family
Liked: Cleanliness, property conditions & facilities
Easy to get to. Very friendly and accommodating hosts who catered for our mobility restrictions.
Stayed 1 night in May 2022
Response from Inge, Quest Dandenong on Jul 17, 2022
Thank you very much for your review Benita, it was a pleasure to have you stay with us and we hope to see you again soon!

8/10 Good

Melissa

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very happy with our stay Nice and clean Noisy because of the traffic But we would certainly stay again
Stayed 1 night in May 2022

4/10 Poor

Paul

Liked: Cleanliness, amenities
Facilities were fine, however it was terribly noisy
Stayed 2 nights in Jan 2022
Response from Greg on Feb 2, 2022
Dear Paul , I would like to thank you for taking the time to review your recent stay with us at Quest Dandenong. I am sorry you were disturbed by noise. We can try to arrange a quieter room on request next time you stay. Thanks again, Greg Harding Business Owner, Quest Dandenong

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Murali

Traveled with family
Liked: Cleanliness, room comfort
Great stay
A bit noisy as our apartment faced the main road. Otherwise good location
Stayed 5 nights in Dec 2021
Response from Greg on Jan 31, 2022
Dear Murali , I would like to thank you for your positive score for your recent stay with us at Quest Dandenong. I am sorry you were disturbed by road noise. We can try to arrange a quieter room on request next time you stay. We look forward to you staying again next time you are in the area. Kind Regards, Greg Harding Business Owner, Quest Dandenong

10/10 Excellent

Lorraine

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
I liked the helpful and friendly manager. I didn't like the kid that left something in the pool.
Stayed 4 nights in Dec 2021
Response from Chandler on Dec 12, 2021
Hi Lorraine, Thanks for highlighting our friendly and helpful owners, we are very lucky to have them! Our pool is a great feature in these warmer months and does depend on others leaving it as they find it. We look forward to welcoming you back again.

10/10 Excellent

Pavlo

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly reception
Stayed 1 night in Oct 2021
Response from Greg on Nov 15, 2021
Dear Pavlo , Thank you very much for your kind words and great rating. I have passed on your comment to Reception staff. We hope to welcome you back to Quest Dandenong again in the near future! Kind Regards, Greg Harding Business Owner, Quest Dandenong

10/10 Excellent

Raelene

Traveled with family
Liked: Cleanliness, room comfort
Very comfortable and enjoyable
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Suggestion would to have a full length mirror available in the room. Water pressure could have been a bit more, and occasionally hot water took a bit longer to come through. Otherwise stay was amazing. The staff in reception were fantastic and friendly
Stayed 2 nights in Apr 2021
Response from Manaziz Chauhan on Nov 7, 2022
Dear Guest,Thank you for choosing to stay at Quest Dandenong. We appreciate you taking the time to share your feedback. I am pleased that you enjoyed your stay. We have taken your feedback onboard and will make all the suggested improvements one at a time.At Quest, we pride ourselves on delivering exceptional guest experiences and your insights help us continually improve. We hope to see you again at Quest Apartment Hotels soon. Kind RegardsManaziz ChauhanBusiness Owner

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Very good good location big tooms balcony and opening windows
Stayed 1 night in Apr 2021

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, room comfort
It was so comfortable, definitely a home away from home!
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Quiet clean hotel, lovely staff willing to help. My son forgot his toiletry bag, they promptly shipped it out to us. Highly recommended. Thanks for the great service
Stayed 2 nights in Apr 2021
Response from Manaziz Chauhan on Nov 7, 2022
Dear Guest,Thank you for providing feedback about your stay at Quest Dandenong. I’m thrilled that you enjoyed the experience. I will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards,Manaziz ChauhanBusiness Owner

10/10 Excellent

Debra

Traveled with family
Liked: Cleanliness, room comfort
Great joint
This property is great in a convenient location the staff are friendly apartment was clean and secure we had plenty of room and were able to prepare some food
Stayed 1 night in Mar 2021

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Good location and nice facilities
Convenient, quiet and comfortable. A little bit difficult to adjust the shower water temperature.
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Stayed 3 nights in Feb 2021

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
Was really neat and tidy, good size room with little kitchen which was handy :) We had our 3 month old and there was plenty of room for her and the cot. Really nice staff also.
Stayed 1 night in Dec 2020