Dear Christina,We sincerely apologize for the inconvenience and frustration you experienced during your stay. Your safety and comfort are our top priorities, and it's clear we fell short of meeting your expectations in this instance.We're deeply sorry for the issue with the main light in your room and the lack of a prompt and effective solution from our management team. Your feedback is invaluable, and we're taking immediate steps to address and rectify the situation to prevent such occurrences in the future.However, you damaged out light switch and for that we are disappointed. You had all of the instructions to access the room, and the key card was needed to activate the light switch for energy saving - as ALL new hotels do. We, as management did respond to you, even in the late hours so that claim is not warranted. Warm regards,Hotel Management

Dear Danielle,Thank you for your feedback and we're glad to hear that you found our facility beautiful. However, we sincerely apologize for the inconvenience you experienced with unlocking your room and the lack of response from our team.We take guest satisfaction seriously and it's disappointing to hear that we fell short in this instance. Rest assured, we're investigating the issue and will take steps to ensure it doesn't happen again.Please accept our apologies for any disruption to your stay. If there's anything else we can assist you with, please don't hesitate to reach out.Warm regards,Hotel Management

Dear Ace,Thank you for your review. We are sorry that you just felt the experience was average, but we will do our best to continuously ensure we provide the utmost service excellence!Best Regards,Hotel Management

Dear Sara, Thank you for your wonderful 5/5 review! We're delighted to hear that you enjoyed your stay with us and found our property beautiful, with spacious rooms and accommodating staff.Ensuring our guests have a memorable experience is our top priority, and we're thrilled that we succeeded in meeting your expectations. We can't wait to welcome you back for another fantastic stay in the future!Warm regards,Hotel Management

Dear Golsa,Thank you for your review, we truly appreciate it! We always strive to provide excellent service to our valued guests, and hope you will be back soon.

Dear Dennis,Thank you so much for taking the time to leave us a perfect 5/5 review! We're thrilled to hear that you had an excellent experience during your stay with us.Providing exceptional service and ensuring our guests' satisfaction is always our top priority, and we're delighted that we met your expectations.We look forward to welcoming you back for another wonderful stay in the future!Warm regards,Hotel Management

Dear Angelica,Thank you so much for taking the time to leave us a perfect 5/5 review! We're thrilled to hear that you had an excellent experience during your stay with us.Providing exceptional service and ensuring our guests' satisfaction is always our top priority, and we're delighted that we met your expectations.We look forward to welcoming you back for another wonderful stay in the future!Warm regards,Hotel Management

Dear Lori,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your stay. We aim to provide exceptional experiences for all our guests, and we're delighted to know that there was nothing you didn't like. We look forward to welcoming you back for another amazing stay in the future!Warm regards,Hotel Management

Querido valioso invitado,¡Gracias por la maravillosa reseña! Esperamos que vuelvas y nos visites pronto nuevamente.Gracias,Katrina R.

Dear Scott, Thank you for taking the time to share your perfect 5/5 review! We're absolutely delighted to hear that you had an excellent experience during your stay. Providing outstanding service and creating memorable moments for our guests is our top priority.We sincerely appreciate your kind words, and we look forward to the pleasure of welcoming you back for another exceptional stay.Warm regards,Katrina

Dear Kristen, Thank you for taking the time to share your perfect 5/5 review! We're absolutely delighted to hear that you had an excellent experience during your stay. Providing outstanding service and creating memorable moments for our guests is our top priority.We sincerely appreciate your kind words, and we look forward to the pleasure of welcoming you back for another exceptional stay.Warm regards,Katrina

Dear Norito,We sincerely apologize for the inconvenience you experienced upon arrival. It's disheartening to hear that you encountered difficulties accessing the property and checking in.We want to clarify that your reservation was cancelled, and clear instructions were provided on how to access the property and your room. However, we understand that this information may not have reached you in a timely manner, leading to frustration and disappointment.Your feedback is invaluable, and we will review our communication processes to ensure a smoother experience for our guests in the future. We sincerely hope you'll consider giving us another opportunity to provide you with a more seamless and enjoyable stay.Warm regards,Hotel Management

Dear Yamilet,Thank you for taking the time to share your feedback about your recent stay with us. We're delighted to hear that you had an overall positive experience, and we sincerely appreciate the strong rating.Your feedback is invaluable, and we'd love to know more about what aspects of your stay exceeded expectations and what areas we can focus on for improvement. Your insights are crucial to our ongoing efforts to enhance guest satisfaction.We hope to welcome you back for another great stay, and if there's anything specific you'd like to share or discuss, please feel free to reach out.Warm regards,Katrina

Hello Tomoka,Thank you very much for the wonderful review! We hope you enjoyed your stay, and look forward to hosting you again very soon. Best,Hotel Management

Dear David,Thank you for choosing to stay with us and for sharing your thoughts about your experience. We appreciate your positive comments about the charm and nostalgia of our property.We sincerely apologize for any inconvenience caused by the dated decor and the condition of the bathroom. Your feedback about the jet tub, limited space, and ceiling stains is noted, and we are committed to addressing these concerns to enhance the overall experience for our guests.As we embrace our historic charm, we also recognize the importance of maintaining a comfortable and well-maintained environment. Rest assured, we are actively working to make the necessary repairs and updates.We value your input and hope to have the opportunity to welcome you back for an improved stay in the future.Warm regards,Hotel Management

Dear June, Thank you for your fantastic review! We're thrilled to hear that you had a perfect stay with us. It's always our goal to provide exceptional experiences, and we're delighted that we met your expectations. Your positive feedback is truly appreciated, and we look forward to welcoming you back for another outstanding stay.Please shoot us an email at info@sterlinghotelsacramento.com to be entered into our raffle for a complimentary stay-cation. :) Best regards,Hotel Management

Dear Sandra, Thank you for your fantastic review! We're thrilled to hear that you had a perfect stay with us. It's always our goal to provide exceptional experiences, and we're delighted that we met your expectations. Your positive feedback is truly appreciated, and we look forward to welcoming you back for another outstanding stay.Best regards,Hotel Management

Dear Kevin,Thank you for taking the time to share your positive experience! We're thrilled to hear that you enjoyed your stay with us. Your feedback is greatly appreciated, and we look forward to welcoming you back on your next visit.Best regards,Hotel Management

Dear Miguel, We sincerely apologize for the unacceptable experience you had during your recent stay. The issue with the lights and the lack of sleep are not reflective of our standards, and we understand how crucial a good night's sleep is.We also apologize for the lapse in communication regarding your complaint. This is not the level of service we aim to provide, and we are actively addressing these concerns to ensure they do not recur in the future.Your feedback is valuable to us, and we hope to have the opportunity to make amends and provide you with a much-improved experience on a future visit.Warm regards,Hotel Management

Dear Sandi,Thank you for taking the time to share your positive experience! We're thrilled to hear that you enjoyed your stay with us. Your feedback is greatly appreciated, and we look forward to welcoming you back on your next visit.Best regards,Hotel Management

Dear Elizabeth, Thank you for taking the time to share your feedback. We appreciate your honesty and would love to learn more about your experience to ensure we meet and exceed expectations in the future. If there's anything specific you'd like to share or discuss, please feel free to reach out. We hope to have the opportunity to improve and provide a more memorable stay during your next visit.Best regards,Hotel Management

Dear Steve,Thank you for your positive feedback! We're delighted to hear that you found our property nice, comfortable, and safe. It's fantastic that our location was convenient for your visit to the Golden One. We appreciate your kind words and hope to welcome you back for another great stay.Warm regards,Hotel Management

Dear Nirvana,Thank you for taking the time to share your feedback about your recent stay with us. We're genuinely sorry to hear that your experience did not meet your expectations, especially on such a special occasion.We apologize for the issues you encountered with the room amenities and cleanliness. This is certainly not the standard we strive to maintain. Your comments regarding the off-centered and leaking faucets, the cleanliness of the bathtub, and the condition of the furniture are deeply concerning. We will address these matters promptly to ensure that future guests do not experience similar inconveniences.We understand your frustration, and we regret that you felt the need to consider cleaning the bathtub yourself. This is not the experience we wish for our guests, and we will work diligently to improve our housekeeping procedures.Your comments about the limited staff hours are noted, and we'll explore ways to ensure that our guests have the support they need, even during off-hours.We appreciate your honesty, and your feedback will guide our efforts to make the necessary improvements. We sincerely hope you might reconsider and give us another opportunity to provide you with a more enjoyable stay in the future.Warm regards,Hotel Management

Dear Rick,Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your comments about the room's great view and the comfort of the bed.We're deeply sorry to hear about the issues you encountered in the bathroom. It's disappointing that the tub, sink, and toilet did not meet our usual standards of cleanliness and maintenance. This is certainly not the experience we aim to provide our guests, and we apologize for any inconvenience this may have caused.Your feedback is invaluable to us, and we will ensure that the mentioned issues are addressed promptly to prevent similar occurrences in the future. We are committed to providing a more pleasant and problem-free experience during your next stay.Thank you for choosing to stay with us, and we hope to have the opportunity to serve you better in the future.Warm regards,Hotel Management

Dear Cozette,Thank you for your 5/5 review! We are delighted to hear that you had an exceptional experience during your stay with us.Your positive feedback is a great source of motivation for our team. We are committed to providing the highest level of service and comfort for our guests, and it's wonderful to know that we achieved this during your visit.We appreciate your patronage and look forward to welcoming you back on your next visit. If you have any special requests or preferences for your future stay, please feel free to let us know. We're here to make your next stay just as fantastic as this one.Warm regards,Hotel Management

Dear Patricia,Thank you for your 5/5 review! We are delighted to hear that you had an exceptional experience during your stay with us.Your positive feedback is a great source of motivation for our team. We are committed to providing the highest level of service and comfort for our guests, and it's wonderful to know that we achieved this during your visit.We appreciate your patronage and look forward to welcoming you back on your next visit. If you have any special requests or preferences for your future stay, please feel free to let us know. We're here to make your next stay just as fantastic as this one.Warm regards,Hotel Management

Dear Steven,We appreciate you taking the time to share your feedback with us, even though we understand your experience fell short of your expectations, as reflected in your 2/10 rating. We take all guest feedback seriously and use it as a valuable tool for improvement.We sincerely apologize for any issues you encountered during your stay. It's important to us that all of our guests have a positive and enjoyable experience, and we are disappointed that we did not meet your expectations on this occasion.Please know that we are committed to addressing the concerns you raised and making the necessary improvements. Your feedback serves as a guide for us to enhance our services and ensure a more satisfactory stay for future guests.We hope you might consider giving us another chance to provide you with a better experience in the future.Warm regards,Hotel Management

Dear Audrey,Thank you for taking the time to leave a review of your recent stay with us. We appreciate your positive comments about our hotel's overall quality, great location, and the service provided.Your feedback is invaluable in our efforts to continuously improve. We hope you'll consider staying with us again in the future, and we'll make every effort to provide you with a more comfortable experience.Warm regards,Hotel Management

Jasmine,We value your feedback and hope you'll consider staying with us again. We would welcome the opportunity to provide you with a more enjoyable and welcoming experience.

Dear Nicholas,Thank you for taking the time to share your feedback about your recent stay with us.We apologize for any inconvenience you experienced during the check-in process due to your phone's firewall. We're glad our staff was able to promptly resolve the issue and provide you with another key to ensure a smooth check-in.We appreciate your comments about the location's proximity to your meeting site. It's wonderful to hear that our hotel's convenience met your needs.Regarding the condition of the property, we understand your concerns. While we maintain our facilities to the best of our ability, we recognize that updates may be necessary, and we are continually working to enhance our property.We're grateful for your loyalty, and your understanding that the value and convenience of our location outweigh any cosmetic issues is truly appreciated. We look forward to continuing to serve you, and we hope your future stays with us are even more enjoyable.Warm regards,Katrina R. Hotel Management

Dear Bennie,Thank you for sharing your feedback with us. We appreciate your comments about our hotel.We're sorry to hear that you found our reception service lacking in friendliness. Providing exceptional customer service is a top priority for us, and we apologize if your experience did not meet our usual standards. We'll address this with our team to ensure a more welcoming experience for our guests in the future.Regarding parking, we understand that limited street parking can be inconvenient. We continually work to improve our parking options and appreciate your patience in this matter.We're pleased to hear that you found your room spacious and well-equipped with a coffee maker. We're constantly making improvements, and your comments help guide our efforts.We value your feedback and hope you'll consider staying with us again. We would welcome the opportunity to provide you with a more enjoyable and welcoming experience.Warm regards,Katrina R. Hotel Management