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엘 토로 모텔 뉴머커 여행 후기

2.5 out of 5
엘 토로 모텔 뉴머커
142- - 146 Melville Street, Numurkah, VIC

이용 후기

6.6
평점 10 - 훌륭해요. 137개 이용 후기 중 26개" "
평점 8 - 좋아요. 137개 이용 후기 중 46개" "
평점 6 - 괜찮아요. 137개 이용 후기 중 26개" "
평점 4 - 별로예요. 137개 이용 후기 중 20개" "
평점 2 - 너무 별로예요. 137개 이용 후기 중 19개" "

7.6/10

청결 상태

7.0/10

직원 및 서비스

6.4/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

4.2/10

친환경

이용 후기

2/10 - 너무 별로예요

Leanne

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing to like except at least the aircon worked. Everything was dirty, only three extremely flat pillows provided for three adults, one with no pillow case. Two thin towels provided for three adults you could almost see through. No cups or spoons for the coffee provided. Scruffy men lurking in the pool area staring at us and sleeping on a mattress. Pool obviously not cleaned in forever. Never anyone in reception and when calling was told to help ourselves from room 10 which was not locked but no cups etc, towels there either, was two more thin pillows with cockroaches inside the pillow cases. We left a day early. How can Expedia and others take bookings for this motel? How are they even open at all?
2024년 3월에 3박 숙박함

4/10 - 별로예요

Thomas

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
You would have rocks in your head to stay there!
2024년 2월에 1박 숙박함

4/10 - 별로예요

Rob

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
We had been forewarned by a relative who lives in town that the motel had gone downhill recently. We thought we'd give it a go anyway. Upon arrival there was no-one at reception and no response when ringing the doorbell. Another person staying there said they had to wander up to the local pizza shop (also managed by the motel owners) to get any service. We had to call two phone numbers listed on the front door before someone answered. Our first impression when opening the door was the overwhelming smell of cigarette smoke, in defiance of the 'No Smoking' signs. While the room was spacious and the bed comfortable, maintenance of the room and property was poor. The knob on the outside of the bathroom door was missing; the normal supporting bracket for the shower was loose so the showerhead wouldn't hold; one of the tap handles fell off when in the shower as the retaining screw was missing; there was no chair in the unit, and the chairs outside were in an unusable condition. One of the windows was cracked and had been boarded up. While basic tea making facilities were provided, there was no coffee or teaspoons. While we could cope with most of the above, the all-pervasive smell of cigarette smoke was the big downer for us. It is unacceptable in 2024 to allow guests to sleep in a room that has been smoked in and furthermore, there appeared to be no functioning smoke alarm. These are serious health and safety hazards that must be addressed by the owners.
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Gary Thomas

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The photos online are obviously out of date as the property itself is quite dated, with broken furniture and pot plants littering the surrounds. The room was adequate, but could do with a major spring clean - curtains dusty and mouldy on the back. The sheets were clean and bed comfortable, water was hot. The staff seemed friendly enough.
2023년 12월에 2박 숙박함

4/10 - 별로예요

Cate

별로예요: 청결 상태
2023년 12월에 2박 숙박함

2/10 - 너무 별로예요

Mandy

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pulled up at the property and very run down and unkept outside. No staff at the property on check in in office hours. Called the phone number and told key was in the room. Upstairs room with rubbish outside of room on balcony, used alcohol bottles. On entering the room, very dated, cobwebs in windows and carpet had visible dirt on it as if it hadn't been vacuumed. Repairs to cracked and damaged tiles uneven and poorly completed. Bathroom door didn't shut, poor security with a press button lock on the external door which was loose. On returning later that night patrons in the next room loud and drinking alcohol with music playing. Locked the door and went to bed. Noise and music continued and then someone tried to enter our room. They did not get in, but couch was pulled up to the door as extra security. Drinking, music and laughing could be heard by several males. Started to go to sleep and then a fight breaks out, screaming, yelling, swearing, banging against the wall. It sounded like someone was pushed down the stairs. Police were called and when they arrived we felt safe enough to leave the room. Worst motel, do not stay there. We left the property not staying longer than 4 hours in that motel room. We drove all the way home in the middle of the night, very upset. This motel should be shut down, not safe, not clean, service is zero.
2023년 12월에 2박 숙박함

4/10 - 별로예요

Neil

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The place was dirty inside and out.Not a place I would stay at again or recommend to anyone
2023년 11월에 1박 숙박함

4/10 - 별로예요

Kerri

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This motel needs a LOT of work doing to it! Sheets were clean, pillows were comfy, that's all it had going for it! The mirrors, 3 in total (?) were smudged, the dining table was dirty, the windows had the remnants of something running down them. Very dated bedding & curtains. The shower was decaying and had a disgusting rubber shower mat in it. A grotty old couch was outside our room to enjoy the views of the creek across the road, I wouldn't have sat on it if I was having a heart attack!! The bed was uncomfortable and the springs creaked everytime we moved in it, not to mention the fact the bed was on coasters on floating floor boards and due to the uncomfiness of it we nearly ended up on the other side of the room. When I did put the bed back into place there were old tissues under it!! There was a broken electrical plug plugged in next to the bed, it was the cord for a powerboard which went into the bathroom to power the fridge and micowave!! The TV reception was bad, that didn't really bother us as we weren't in the room long enough too care. The room slept four, which we didn't need, there were only three mugs and they were all different, no glasses. It is such a pity this motel is so bad because Numurkah is such a pretty town that I would visit again, but not at this motel. It served a purpose to lay our heads down after a late night celebration, but we would NEVER stay here again!
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Annie

단체 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was no milk, no crockery or cutlery . The room was jammed with 2 single beds, a queen bed and a sofa. The aircon didnt work properly and the person who checked us in didnot know if we had paid or not. It was shabby all round.
2023년 10월에 1박 숙박함

8/10 - 좋아요

Craig

연인과의 여행
Room was good clean
2023년 10월에 2박 숙박함

2/10 - 너무 별로예요

Natalie

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This place is real rundown and needs a lot of work. Ok for 1 night stay f you’re desperate but needs a lot of work. Super outdated inside the room and out, almost looks haunted and get a really miserable feeling staying there, don’t recommend.
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Brooke

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Took my girls there didn't look anything like the website extremely dirty was expected to stay 2 nights checked out the next day only thing was owner was nice enough to refund the 2nd night accommodation, would not recommend this place at all needs a lot of TLC
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Brian

Excellent service
2023년 9월에 2박 숙박함

2/10 - 너무 별로예요

Stephanie

2023년 9월에 1박 숙박함

8/10 - 좋아요

Justin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Current renovations in progress likely to improve, very noisy neighbours in next room talking loudly till 3 am struggled to sleep
2023년 9월에 1박 숙박함

4/10 - 별로예요

William

출장 여행
별로예요: 숙박 시설 상태 및 시설
Balcony doors onto street could not be locked and front door needs replacing after obvious damage.
2023년 8월에 1박 숙박함

4/10 - 별로예요

Terence

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location good and bed comfortable. No one to check in at 1830, despite advertising open till 2130. Room smelly and heater of limited effectiveness. No remote for TV and the one eventually supplied after approximately two hours, didn’t work! Cups unwashed since previous occupant, with a used tea bag label stuck in the bottom - disgusting!
2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

Alex

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Smelly towels overall grubby
2023년 8월에 1박 숙박함

4/10 - 별로예요

Arthur

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 4박 숙박함

6/10 - 괜찮아요

Nicola

2023년 6월에 1박 숙박함

2/10 - 너무 별로예요

Kirsty

가족 여행
별로예요: 직원 및 서비스
Pay the extra and stay elsewhere! Our sleep was abruptly interrupted by an ice addict having a psychotic episode in the adjoining room at 2am. Balcony door didn't lock, no crockery or cutlery in the room. We left early and stayed our extra night in Numurkah elsewhere at a professionally run establishment. Shame because under previous owner it was a good stay. Never again El Toro!!
2023년 5월에 2박 숙박함

4/10 - 별로예요

Michelle

연인과의 여행, 가족 여행
별로예요: 청결 상태
It was dirty was not happy with the service it looked different in the website they need to be reviewed .
2023년 5월에 1박 숙박함

2/10 - 너무 별로예요

Natalie

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This property needs a health and safety officer to go through it it was disgusting.
2023년 5월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Find something else
It started with call saying they were overbooked then told us they managed it. When arrived they told us room number over the phone. It was ok room but it was joined to the cleaner's room or office with glass door not locked. For us big issue of privacy. Our bed was so hard that both of us couldn't sleep. The shower door was not working. The location was great.
2023년 4월에 1박 숙박함

4/10 - 별로예요

Veronica

2023년 3월에 1박 숙박함

8/10 - 좋아요

Neville

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Mona is a very pleasant person and is good at her position
2023년 3월에 3박 숙박함

2/10 - 너무 별로예요

Jiali

2023년 3월에 1박 숙박함

4/10 - 별로예요

Chris

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Our room wasn’t clean. There was hair in the sink and dust everywhere. There was tea and coffee but no spoons. No plates or anything to eat from. I wouldn’t recommend staying here. It was pretty bad.
2022년 12월에 1박 숙박함

6/10 - 괜찮아요

Ali Rahim

가족 여행
좋아요: 청결 상태, 직원 및 서비스
All good, the only problem air condition was not working
2022년 12월에 1박 숙박함

8/10 - 좋아요

Joshua

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
The staff were very friendly and helpful.
2022년 10월에 1박 숙박함

10/10 - 훌륭해요

Graeme

2021년 12월에 1박 숙박함

8/10 - 좋아요

Clyde

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The El Toro is in Numurkah's main street close to the Numurkah Cafe which is open to 8.30 pm. The place is older but in good condition and the price is reasonable. What I really liked was the relaxed and efficient staff and the lack of fuss.
2022년 9월에 1박 숙박함

8/10 - 좋아요

Leo

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
El Toro are doing some Reno’s which is good as it was due. At check in I was not clear that I had booked on Wotif and the receptionist charged me again for the room. It was all fixed the next morning.
2022년 8월에 1박 숙박함

4/10 - 별로예요

Kayla

2022년 7월에 1박 숙박함

2/10 - 너무 별로예요

Jesse

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
DO NOT STAY HERE!
This hotel showed availability on Hotels.com, we booked and then call the hotel about arrival time and the hotel owner said they were fully booked. Hotels.com then kept our money and the Hotel itself never returned the non-refundable fee --- complete scam and super annoyed by Hotels.com. Racked up a $100 phone bill calling Hotels.com to sort out the issue as we were on business travel --- we were forced to try to find other accomodation at a late hour and almost had to sleep in our car --- no resolution and no refund. Considering dumping Hotels.com all together --- unbeliveable bad service!
2022년 5월에 1박 숙박함

6/10 - 괜찮아요

Helen

2022년 3월에 3박 숙박함
답변 제공: Mona Han 님, 2022년 3월 29일
Thank you for your comments, appreciate and welcome stay next time

8/10 - 좋아요

allan ross

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Like the pool and the location to the shops in the main Street staff friendly and very helpful 👍
2022년 3월에 3박 숙박함

8/10 - 좋아요

Rob 님, Biggera Waters

좋아요: 청결 상태, 직원 및 서비스
convenience
2022년 2월에 1박 숙박함
답변 제공: Mona Han 님, 2022년 3월 29일
Thank you for your message, I appreciate it

10/10 - 훌륭해요

Jason

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 7월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent little room with everything needed. Hospitality of Owner was exceptional. Will alwmways stay there when there visiting.
2021년 5월에 1박 숙박함
답변 제공: Rod 님, 2021년 5월 27일
Pleased you enjoyed your stay

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태
The room was comfortable & clean. We had no complaints.
2021년 3월에 1박 숙박함
답변 제공: Rod 님, 2021년 3월 27일
Thank you

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff are extreamly friendly and welcoming. They were available for all enquiries and made the stay here feel more like home and welcoming. The pool is lovely and the location is set by the river so you can hear the wildlife which is a beautiful thing to wake up too. Definatly qorth the stay if you visit numurkah.
2021년 3월에 1박 숙박함
답변 제공: Rod 님, 2021년 3월 8일
Thank you

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
The Motel was a little old and tired, but was a comfortable bed.
2020년 12월에 1박 숙박함

8/10 - 좋아요

adam 님, geelong

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
clean & simple.... very nice managers/owners.... would stay again
2020년 12월에 1박 숙박함

6/10 - 괜찮아요

Sam 님, Deer Park Victoria

연인과의 여행
unfortunately it was nothing like we thought it would be... it was OK but we wouldn't stay their again. not for $130.00 per night. However it was clean.
2020년 12월에 1박 숙박함

10/10 - 훌륭해요

GarryandWendy 님, Anglesea , Victoria

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfortable and clean room in centre of Numurkah Would definitely stay again
2020년 11월에 1박 숙박함
답변 제공: Rod 님, 2020년 12월 1일
Thank You

8/10 - 좋아요

Peter

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 11월에 1박 숙박함
답변 제공: Rod 님, 2020년 12월 1일
Thank You

10/10 - 훌륭해요

Christie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 6월에 1박 숙박함
답변 제공: Rod 님, 2020년 9월 1일
Thank You

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 5월에 4박 숙박함
답변 제공: Rod 님, 2020년 6월 2일
Thank you

8/10 - 좋아요

Sue 님, Victoria

연인과의 여행
좋아요: 편의 시설/서비스
The room was clean. Bed comfortable. Shower was awesome. For the money, were happy. Would stay again.
2020년 3월에 1박 숙박함
답변 제공: Rod 님, 2020년 3월 20일
Thank you for your comments might see you again