숙박 시설 구내

맥도날드 프림리 홀 호텔 앤드 스파 여행 후기

4 out of 5
맥도날드 프림리 홀 호텔 앤드 스파
Lime Avenue, Off Portsmouth Road, Sat Nav Postcode GU15 2BQ, Camberley, England

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 624개 이용 후기 중 197개" "
평점 8 - 좋아요. 624개 이용 후기 중 219개" "
평점 6 - 괜찮아요. 624개 이용 후기 중 135개" "
평점 4 - 별로예요. 624개 이용 후기 중 46개" "
평점 2 - 너무 별로예요. 624개 이용 후기 중 27개" "

8.4/10

청결 상태

8.0/10

직원 및 서비스

8.0/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
좋아요
좋아요
2017년 6월에 1박 숙박함

8/10 - 좋아요

paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Andrew

연인과의 여행, 출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Lovely building full of character and nice grounds but nothing special. The room was a good size and well equipped with large TV, dressing table, two chairs, another table good size wardrobe and cupboard. The bed is well worn so that occupants roll towards the middle of the bed and one the chairs are different heights and the one for sitting at the desk is in need of attention because the seat pad is so worn it sinks into the frame of the chair. We only got enough to make two hot drinks in the room for a 3 night stay, for milk sachets, two of each type of tea/coffee, two single biscuits. We had to beg for replenishments which were eventually bought to the room after chasing them up. (no biscuits though). The real let down though was the breakfast. I went down to breakfast as soon as it opened, 7:00am. The food looked like it had been in the bain-marie for hours! It was inedible. The bacon had plasticised and was impossible to cut with a knife, no replacement was available we were told they were waiting for a delivery. The next day wasn't much better. I have to say there was a huge improvement on day 3, it was clear the chef was different. Although, personally I didn't care much for the very dense sausages. We didn't have dinner at the hotel, if they can't do an English breakfast there's not much hope for dinner! The staff in the dining room are lovely and couldn't apologise enough, always greeting you with a lovely warm smile. Would I stay here again? Probably not.
2024년 4월에 1박 숙박함

8/10 - 좋아요

Toyin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked the attitude of the staff. There was nothing I disliked about the hotel.
2024년 4월에 2박 숙박함
답변 제공: Siva Santhanam 님, 2024년 4월 12일
Dear ToyinWe're glad to hear you appreciated the attitude of our staff! Thank you for your positive feedback, and we hope to welcome you back soon.Best WishesSiva Santhanam

6/10 - 괜찮아요

Paul

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Siva Santhanam 님, 2024년 4월 5일
Dear PaulThank you for your rating.Kind RegardsSiva

10/10 - 훌륭해요

Laura

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Siva Santhanam 님, 2024년 4월 5일
Dear LauraThank you for your 5 star ratingBest WishesSiva Santhanam

10/10 - 훌륭해요

Wahad 님, Rotherham

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Second time here. Same room. Staff are exceptional. Has breakfast, swimming pool and gym which makes it good value for money. Water jug and glasses in room made of heavy glass. Water fountain in the corridor only had still water thought it advertised sparkling water also. Conveniently located for me. Very good price. I would stay there again.
2024년 3월에 2박 숙박함
답변 제공: Siva Santhanam 님, 2024년 4월 1일
Dear WahadThank you for choosing to stay with us again! We're thrilled that you had another enjoyable experience and found our staff exceptional. Your feedback regarding the water fountain is duly noted, and we'll ensure it's addressed. We appreciate your loyalty and look forward to welcoming you back for your next stay!Best WishesSiva Santhanam

8/10 - 좋아요

Paula

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfortable, clean and good value.
2024년 3월에 1박 숙박함
답변 제공: Siva Santhanam 님, 2024년 4월 1일
Dear PaulaThank you for your feedback! We're delighted to hear that you found your stay comfortable, clean, and good value. We appreciate your kind words and hope to welcome you back again in the future.Best WishesSiva Santhanam

6/10 - 괜찮아요

James 님, Solvang

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
This was the second time we have stayed at Frimley Hall in 5 years. The Frimley seems to have focused its business on catering for weddings and has lost sight of regular customers. When I called the front desk or room service lines, they would ring endlessly without answering. The details were missed for breakfast several times such as not providing service for two as indicated, missing food or condiments, etc. We will seek out other accommodations on our next visit
2024년 3월에 3박 숙박함
답변 제공: Constantin- Operations Manager 님, 2024년 3월 15일
Dear James,Thank you for your review. I was most concerned to read your comments, as the issues raised are certainly not in keeping with the standards, quality and customer care normally associated with our hotel. Please accept my sincere apologies for the shortfalls experienced on this occasion.

10/10 - 훌륭해요

Supreme

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel is good, reasonable price, nice quiet location. Staff service excellent. Spa service could be better considering the price I paid for the treatment, in the sense that when they are doing the treatment better understanding of the client needs. Thumbs up to hotel for water fountains, and a clean no stains kettle.
2024년 3월에 1박 숙박함
답변 제공: Constantin- Operations Manager 님, 2024년 3월 15일
Thankyou so much for taking the time to leave a review, it was a pleasure to read you highly rated the service from the team, this sort of feedback is so valued by our team here as it is so rewarding when one's efforts have been noted.I have noted your feedback and will ensure that this is followed up with the team.Thank you once again, and I hope that we will have the opportunity to welcome you back again

10/10 - 훌륭해요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Old original building in beautiful condition. Very picturesque no wonder there are so many weddings there.
2024년 3월에 1박 숙박함
답변 제공: Constantin- Operations Manager 님, 2024년 3월 15일
Dear Joseph,Many thanks for your review. As you have experienced, we are very passionate and committed to delivering the highest standards of service, quality and customer care which is shown by the number of guests that are coming back for a return visit, time and time again. We look forward to extending you a warm welcome back in the near future.

10/10 - 훌륭해요

Natalie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We came for my youngest daughter's 10th birthday celebrations along with a trip to Legoland, even though the chap at reception was super helpful and professional,the promise of a special dinner/breakfast birthday celebration for her,this was not fulfilled. I do think that a Special Request particularly for a child should be followed through however small, but unfortunately this really let me down. Please do not promise a "fuss" that every staff member should know of her celebration to then have only one be bothered. Other than this indiscretion, the room was big,not as the photos showed to any description,but nice.
2024년 2월에 1박 숙박함
답변 제공: Siva Santhanam 님, 2024년 3월 4일
Dear NatalieThank you for sharing your feedback with us. We apologize for any disappointment caused by the lack of fulfillment of the special birthday celebration request for your youngest daughter's 10th birthday. We understand the importance of such requests and will address this with our team to ensure better communication and execution in the future. We're glad to hear that the reception staff were helpful and professional, and we appreciate your comments about the room. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Best WishesSiva

4/10 - 별로예요

Toni

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Siva Santhanam 님, 2024년 3월 4일
Dear ToniThank you for your score. Best WishesSiva

6/10 - 괜찮아요

Asif

2024년 2월에 1박 숙박함
답변 제공: Siva Santhanam 님, 2024년 4월 1일
Dear AsifThank you for your rating.Kind RegardsSiva Santhanam

4/10 - 별로예요

Lorna

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a really disappointing stay. Over booked and understaffed. Relied heavily on very young untrained staff last Saturday night. They had not been trained sufficiently which left several clients being very rude to them and I found 2 waiting staff in floods of tears and I comforted them as there was no managers in sight. The pot washer was the chef and housekeeping were called in to waitress. Not good.
2024년 2월에 1박 숙박함
답변 제공: Siva Santhanam 님, 2024년 2월 12일
Dear LornaWe sincerely apologies for your disappointing experience during your stay. We're deeply concerned about the issues you've raised and are taking immediate steps to address them. Your feedback is invaluable, and we are committed to ensuring that such situations do not occur again in the future. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.

6/10 - 괜찮아요

guy 님, Belvedere

연인과의 여행
Staff were amazing and food very good but hotel is run down and dark and when we stayed very cold could not keep open areas and restaurants warm at all
2024년 1월에 2박 숙박함
답변 제공: Siva Santhanam 님, 2024년 1월 24일
Dear GuyThank you for your positive comments on our staff and food. We apologize for the discomfort you experienced due to the hotel interiors and cold during your stay. Your feedback is important, and we'll address the heating issue to ensure a more comfortable environment. We appreciate your understanding and hope to have the chance to welcome you back for an improved experience.Best WishesSiva

10/10 - 훌륭해요

Lee

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the spa
답변 제공: Siva Santhanam 님, 2024년 1월 24일
Dear LeeThank you for sharing your enthusiasm! We're thrilled to hear that you loved the spa. If there's anything specific you enjoyed or if you have any suggestions for improvement, feel free to let us know. We look forward to welcoming you back for more spa experiences in the future.Best WishesSiva Santhanam

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Frimley
We enjoyed our stay. For a disabled person it was a long walk from our room to reception/dining room
2024년 1월에 2박 숙박함
답변 제공: Siva Santhanam 님, 2024년 1월 24일
Dear AnonymousThank you for your feedback. We're glad to hear you enjoyed your stay. We apologize for any inconvenience caused by the long walk for a disabled person. Your input is valuable, and we'll take it into consideration to enhance accessibility for all our guests. We appreciate your understanding and hope to welcome you back for another pleasant stay.Best WishesSiva Santhanam

10/10 - 훌륭해요

Liam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Siva Santhanam 님, 2024년 1월 10일
Dear LiamThank you for your 5 star rating. RegardsSiva Santhanam

6/10 - 괜찮아요

David

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Siva Santhanam 님, 2024년 1월 10일
Dear DavidThank you for your rating. On your next visit we will aim to achieve 5 out of 5. RegardsSiva Santhanam

8/10 - 좋아요

Halina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pleasant experience
There was a good choice of dishes for breakfasts. You can have continental - lovely spread of french pastries and sliced meats or full English. The staff in the dining rooms was very pleasant, informative, friendly and helpful. Just what you need when you travelling on your own. The room itself was on a small side. The bathroom was a bit dated. But over-all very pleasant stay.
2023년 12월에 3박 숙박함
답변 제공: Siva Santhanam 님, 2023년 12월 30일
Thank you for sharing your positive experience with us! We're thrilled you enjoyed our breakfast options and found our dining staff pleasant and helpful. We appreciate your feedback on the room size and bathroom, and we're committed to continuous improvement. We hope to welcome you back for another pleasant stay in the future!Best regards,

10/10 - 훌륭해요

James 님, Lichfield

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Always nice to stay here and I had probably the best room in the hotel for very little money.
2023년 12월에 1박 숙박함
답변 제공: Siva Santhanam 님, 2023년 12월 30일
Dear JamesThank you for your kind words! We're delighted to hear you enjoyed your stay and had a great experience with your room. We look forward to welcoming you back for another enjoyable stay.Best regards,

10/10 - 훌륭해요

Satpal

단체 여행
2023년 12월에 1박 숙박함
답변 제공: Siva Santhanam 님, 2023년 12월 15일
Dear SatpalThank you for your Rating.RegardsSiva

4/10 - 별로예요

Matthew

출장 여행
좋아요: 편의 시설/서비스
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
I was in room 42 which is the far end of the hotel, ground floor, the room is conveniently situated an enormous distance of 1 meter from the sharp bend in the perimeter road around the hotel, if that noise wasn't enough the room above must have been housing king kong or the ceiling is roughly 1mm thick, the entire bedroom shook as they moved around the room, the light fitting shook making a lovely noise, the mirror on the wall shook making a lovely noise, every footstep sounded like a drum beating in my ear, lovely. There was a severe shortage of staff, I believe due to some staff illness, it's always remarkable how the managers fail to appear when things get tough to help out, many years of working in hotels it is always the same. Saving grace, good facilities, gyms great, pool area great, staff that were on shift very helpful when available.
2023년 12월에 1박 숙박함
답변 제공: Siva Santhanam 님, 2023년 12월 15일
Dear MatthewThank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay. We regret the disturbances caused by noise and the shortage of staff. Your observations are valuable, and we assure you that we are actively working to address these issues and improve our services. We appreciate your acknowledgment of our good facilities and the helpfulness of the available staff.We hope to have the opportunity to welcome you back and provide a much-improved experience.Best WishesSiva

8/10 - 좋아요

Paul

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely Place to stay
Great place and evening meal was lovely. Breakfast is a bit disappointing with the full English being tough to eat!
2023년 12월에 1박 숙박함
답변 제공: Siva Santhanam 님, 2023년 12월 15일
Dear PaulThank you for your positive feedback on our evening meal—we're delighted you enjoyed it. We appreciate your input on the breakfast experience and will certainly look into improving the full English. Your insights are valuable, and we hope to welcome you back for an even better stay.Best WishesSiva

6/10 - 괜찮아요

RITA

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함
답변 제공: Siva Santhanam 님, 2023년 12월 30일
Dear RitaThank you for your rating.Best Regards

8/10 - 좋아요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice - a few annoying kids/expensive breakfast.
Hotel was ol fine, although there was a wedding on, which is fine in itself, but guests were letting their kids play knock down/up ginger on other guests doors. It gets a bit tiresome after a while. It stopped when i ran to the door and stood and shouted after them "Do you want to see me in my pants or something?" as I stood there in my pants! They didn't come back. Only other issue was the toilet flush, which required some major pumping to get it to work. We didn't use any facilities other than the room, as firstly we were going to Lapland UK, so were not at the hotel much, and secondly, I am heavily immunosuppressed, so stayed away from busy areas. That said, it did look like a very nice hotel. We did think of having breakfast as room service, but at £24 per head plus £8 tray charge, decided to go to the other McDonald's for breakfast at the rather more palatable sub of £15 total! :)
2023년 12월에 1박 숙박함
답변 제공: Siva Santhanam 님, 2023년 12월 15일
Dear JohnThank you for sharing your experience. We apologize for any inconvenience caused by the behavior of other guests and the toilet flush issue. We appreciate your understanding and hope to have the chance to welcome you back for a more enjoyable stay.Best WishesSiva

4/10 - 별로예요

Toni

단체 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
Staff done their best
Not enough experience staff to cope with the demands, mainly unexperienced, hospitality, staff that are run off their feet! No sign of any management!
2023년 12월에 1박 숙박함
답변 제공: Siva Santhanam 님, 2023년 12월 30일
Dear ToniWe appreciate your feedback and apologize for any inconvenience caused during your stay. Rest assured, we take your comments seriously and will address staffing issues to enhance our service. We value your insights and hope to have the opportunity to provide an improved experience in the future.Best Regards

8/10 - 좋아요

Peter

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Mycket trevlig personal speciellt frukostpersonalen med Bozena och Rosa i spetsen.
2023년 11월에 4박 숙박함
답변 제공: Siva Santhanam 님, 2023년 12월 15일
Dear PeterThank you for your kind words! We're thrilled to hear you had a positive experience with our staff, particularly Bozena and Rosa from the breakfast team. We appreciate your recognition and look forward to welcoming you back.

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Siva Santhanam 님, 2023년 11월 27일
HiThank you for your rating. Kind RegardsSiva

10/10 - 훌륭해요

Nordex UK Limited

2023년 11월에 2박 숙박함
답변 제공: Siva Santhanam 님, 2023년 11월 27일
HiThank you for your rating. Kind RegardsSiva

10/10 - 훌륭해요

Keith

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful stay, excellent facilities, staff excellent went the extra mile.
2023년 11월에 2박 숙박함
답변 제공: Siva Santhanam 님, 2023년 11월 27일
Dear KeithThank you for your kind words! We're delighted you had a wonderful stay and appreciated our excellent facilities and dedicated staff. We hope to welcome you back soon for another fantastic experience.Best WishesSiva

6/10 - 괜찮아요

Colin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Soggy buffet breakfast but nice spa and rooms
Nice place and rooms - breakfast was disappointing though as used to be really good , however since COVD has been one of tho joyless self service buffets with soggy steamed bacon - such a disappointment as it used to be so good !
2023년 11월에 2박 숙박함
답변 제공: Siva Santhanam 님, 2023년 11월 18일
Dear ColinThank you for your feedback. We appreciate your positive comments about our place and rooms. We're sorry to hear about your disappointment with the breakfast changes. Your feedback is valuable, and we'll certainly review and improve our offerings to bring back the quality you enjoyed in the past. We hope to have the opportunity to welcome you back for a better experience in the future.Best Wishes

10/10 - 훌륭해요

Josh

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely place, great staff!
2023년 11월에 1박 숙박함
답변 제공: Siva Santhanam 님, 2023년 11월 18일
Dear JoshThank you for your kind words! We're delighted to hear that you enjoyed your stay and our staff made it a great experience. We look forward to welcoming you back soon!Best WishesSiva

10/10 - 훌륭해요

Joanna

2023년 10월에 1박 숙박함
답변 제공: Siva Santhanam 님, 2023년 11월 27일
Dear JoannaThank you for your rating. Kind RegardsSiva

10/10 - 훌륭해요

Tony G

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a beautiful property. Very classy while being very comfortable. Food in the lounge was great, especially tortellini. Lovely environment definitely weighs following negatives. The breakfast was not impressive. Few hot choices. Eggs were unpleasant. Tomatoes had to be ordered, and took 15 minutes to arrive. Was amazed at how lax servers were at clearing dirty dishes in lounge. Would deliver a beer and walk away without empty glasses on table.
2023년 10월에 3박 숙박함
답변 제공: Siva Santhanam 님, 2023년 11월 8일
Dear Tony GThank you for your kind words about our property and the lounge food. We appreciate your feedback about the breakfast and service in the lounge. We'll work on improving these aspects to ensure a more enjoyable experience during your next visit. Your input is valuable, and we hope to welcome you back soon. Best WishesSiva Santhanam

10/10 - 훌륭해요

Angela

2023년 10월에 2박 숙박함
답변 제공: Siva Santhanam 님, 2023년 11월 27일
Dear AngelaThank you for your rating and I am glad that everything was up to your expectation. Kind RegardsSiva

8/10 - 좋아요

Lucas

출장 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Siva Santhanam 님, 2023년 11월 27일
Dear LucasThank you for your rating. Kind RegardsSiva

6/10 - 괜찮아요

C D SIviter

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Weekend break
We were meeting my brother & family after a 20 year gap & celebrating my sisters birthday. Was very surprised the hotel wasn’t as big as it looks like on the brochure or website. Lounge & dining area very small & dated. Staff were amazing but shame hotel was a little tired & in need of bit of TLC
2023년 9월에 3박 숙박함
답변 제공: Siva Santhanam 님, 2023년 9월 22일
Dear C D SIviterThank you for your review. We're delighted to hear that our staff left a positive impression on your visit, and we appreciate your feedback regarding the size and condition of our facilities. We continuously strive to improve our guest experience, and your comments will help us in our efforts to provide a more comfortable and updated environment. We hope you had a memorable reunion and birthday celebration with your family despite these concerns and look forward to welcoming you back in the future.Best WishesSiva Santhanam

10/10 - 훌륭해요

Gareth

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful building with so many original features - a pleasure to stay!
2023년 9월에 1박 숙박함
답변 제공: Siva Santhanam 님, 2023년 9월 22일
Dear GarethThank you for your kind review! We're thrilled to hear that you enjoyed the beauty of our historic building and its original features during your stay. We hope to welcome you back for another wonderful experience in the future.Best Wishes Siva Santhanam

8/10 - 좋아요

Damian

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
A nice hotel. Some modernisation required. Bar prices are very high!
2023년 9월에 1박 숙박함
답변 제공: Siva Santhanam 님, 2023년 9월 22일
Dear DamianThank you for your feedback. We appreciate your comments and will take them into consideration as we work on improvements. We understand your concerns about bar prices and will review our pricing to ensure a more reasonable experience for our guests. We hope you had an overall pleasant stay and look forward to serving you again.Best WishesSiva Santhanam

8/10 - 좋아요

Ian

단체 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Latest stay
Stay was ok overall however the furnishings at the hotel are very dated and worn.. Needs a refurbishment to charge the prices they do. Breakfast was a big let down with buffet service with most items cold and coffee tasted horrible..
2023년 9월에 1박 숙박함
답변 제공: Siva Santhanam 님, 2023년 9월 14일
Dear IanThank you for your honest feedback. We're sorry to hear about your experience, and we appreciate your input regarding the furnishings and breakfast. Rest assured, your comments have been noted, and we will take them into consideration as we strive to improve our services and facilities. We hope you'll give us another opportunity to exceed your expectations in the future.Best WishesSiva Santhanam

8/10 - 좋아요

Man Yiu Ivan

좋아요: 청결 상태, 직원 및 서비스
The hotel environment is nice but some facilities are old and the sofa in my room is already worn out and hard to sit on. No lift within the hotel , it’s a bit hard to move large luggage up the stairs.
2023년 8월에 4박 숙박함
답변 제공: Siva Santhanam 님, 2023년 8월 25일
Dear Man Yiu IvanThank you for your feedback. We appreciate your positive comments about our hotel environment. We are aware of the issues you mentioned and are actively working on improvements. We apologize for any inconvenience caused by the condition of the sofa and the absence of a lift. Your input helps us enhance our guest experience. Best Wishes, Siva Santhanam

10/10 - 훌륭해요

Adrian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Siva Santhanam 님, 2023년 8월 24일
Thank you for your review. I do hope that we will have the opportunity to be of service to you again in the near future.

8/10 - 좋아요

Martin

2023년 8월에 1박 숙박함
답변 제공: Siva Santhanam 님, 2023년 8월 17일
Dear MartinThank you for your rating.

6/10 - 괜찮아요

Neil

2023년 8월에 1박 숙박함
답변 제공: Siva Santhanam 님, 2023년 8월 14일
Dear NeilThank you for your rating. I do hope to welcome you back in the not-too-distant future where we will aim to achieve a rating of 10. Best Wishes, Siva Santhanam

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Bed was uncomfortable and room was quite dated.
2023년 7월에 1박 숙박함
답변 제공: Siva Santhanam 님, 2023년 8월 3일
Thank you for you feedback following your recent stay at The Macdonald Frimley Hall Hotel & Spa. I have noted your comments reading the bed. We have an ongoing maintenance programme and your feedback will help us to rectify the issues. Thank you once again for your very valued feedback, as it is in this way that we can continue to improve the guest experience. I hope that we may welcome you back at some point in the not too distant future.

8/10 - 좋아요

Joanna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely hotel. Wish we had stayed longer there and had time to use the facilities.
2023년 7월에 1박 숙박함
답변 제공: Siva Santhanam 님, 2023년 8월 3일
Thank you for such positive feedback following your recent stay at The Macdonald Frimley Hall Hotel. I hope that we may welcome you back, in the not-too-distant future.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely hotel
Love the Frimley Hall. The staff were fabulous and really friendly and helpful. Disappointed slightly with the treatment. Massage wasnt quiet as expected, despite indicating pressure points etc, and my friend asked for info on the products used, but the therapist refused.
2023년 7월에 1박 숙박함
답변 제공: Siva Santhanam 님, 2023년 8월 3일
Thank you for your review of our hotel and I am pleased to read your positive feedback with regards to your overall experience. I have noted down your comment about the treatment and will share the feedback with my spa manager who will ensure corrective training in place to avoid any further re-occurrence of this issue. Thank you once again for your feedback and I hope we may welcome you back in the not-too-distant future.

4/10 - 별로예요

james 님, San Diego

가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
We stayed based on convenience for a family reunion nearby. Advertised as family friendly with no mention of restricted access to the pool for kids (9-10am the one day we stayed). The rest of the hotel is tired and needs an update. It served a purpose, but we definitely overpaid.
2023년 7월에 1박 숙박함
답변 제공: Siva Santhanam 님, 2023년 8월 3일
Thank you for your review. I was most concerned to read your comments, as the issues raised are certainly not in keeping with the standards, quality and customer care normally associated with our hotel. Please accept my sincere apologies for the shortfalls experienced on this occasion. I hope we will get another opportunity to welcome you back in the not-too-distant future.