로비 좌석 공간

레드 루프 인 플러스+ 휴스턴 - 에너지 코리도 여행 후기

2.5 out of 5

이용 후기

6.6
평점 10 - 훌륭해요. 1002개 이용 후기 중 243개" "
평점 8 - 좋아요. 1002개 이용 후기 중 256개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 190개" "
평점 4 - 별로예요. 1002개 이용 후기 중 127개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 186개" "

6.8/10

청결 상태

7.4/10

직원 및 서비스

5.8/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

6.4/10

친환경

이용 후기

2/10 - 너무 별로예요

Monae

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stink
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

giacomo 님, roma

2024년 3월에 8박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2024년 3월 25일
Hello Giacomo, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ HOUSTON - ENERGY CORRIDOR and I are disappointed to see your score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

8/10 - 좋아요

Amanda

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property felt safe and the room was comfortable along with the beds
2024년 3월에 1박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2024년 3월 5일
Dear Amanda,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ HOUSTON - ENERGY CORRIDOR. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the room to be comfortable, the bed and all the other positive features highlighted. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Red Roof Management

2/10 - 너무 별로예요

Johnathon

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I could not stay in the Red Roof Hotel due to the conditions, smell and lack of common amenities.
2024년 2월에 1박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2024년 2월 26일
Thank you for choosing to leave your feedback after your recent experience at our Red Roof Plus+ Houston Energy Corridor, Johnathan. I'm so sorry you were displeased that your room didn't offer some amenities, you found there to be an odor and that the upkeep of our hotel did not meet your expectations. Based on our records, I am seeing that you booked a Standard Queen room which does not include those features. Should you wish to have these amenities please consider selecting a Deluxe, Superior or Premium room. As this is not the standard Red Roof strives to uphold, we will make note of your comments and use your feedback to improve the quality of our services. Thank you for sharing your concerns and I hope you will have a better stay in our future travels.Sincerely,Red Roof Management

2/10 - 너무 별로예요

Taoufik

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
No housekeeping, poor conditions of rooms, almost no amneties. Not worth it. Unless you are really tired and you just want to lay down for 1 night, try another hotel.
답변 제공: Toni-Ann RediResponse Specialist 님, 2024년 2월 26일
Hello Taoufik,Thank you for reviewing our RED ROOF PLUS+ HOUSTON - ENERGY CORRIDOR. We are saddened to see your 1/5 score and to know that this was the impression you were left with of our hotel. We're also sorry to hear about your disappointment regarding the lack of amenities in your room, not being provided housekeeping and the upkeep of the room. Upon reviewing our records, it appears that you reserved a Standard Queen room, and this specific category does not offer those features. For a stay with the amenities you desire, we suggest opting for a Deluxe, Superior or Premium room on your next visit. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will choose to stay at any of our other locations, so that we may be able to improve your impression of us.Very truly yours,Red Roof Management

6/10 - 괜찮아요

Robert

좋아요: 청결 상태, 직원 및 서비스
Ok but i sure was glad to see my truck ok in the morning…. Paranoid as always… No frig and bathroom closet size. You get what you pay for,
2024년 2월에 1박 숙박함
답변 제공: OnielRediresponse Specialist 님, 2024년 2월 10일
Hi Robert,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn PLUS+ Houston - Energy Corridor. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. However, please accept our apologies for any inconveniences. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

2/10 - 너무 별로예요

Jacob

별로예요: 직원 및 서비스, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2024년 1월 28일
Hello Jacob, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Houston - Energy Corridor and I were saddened by your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

2/10 - 너무 별로예요

Jeremy

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Terrible
It was horrible they had an attitude and still haven’t gave me my deposit back..
2024년 1월에 1박 숙박함
답변 제공: Antonio,RediResponse Specialist 님, 2024년 1월 11일
Dear Jeremy,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ HOUSTON - ENERGY CORRIDOR. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for what you described as unprofessional staff and issues with your deposit.In regards to the deposit, please contact the property directly for further information.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Michael

별로예요: 직원 및 서비스
2023년 12월에 2박 숙박함

2/10 - 너무 별로예요

Tresa

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2023년 12월 11일
Hello Tresa,I sincerely apologize that your stay at our Red Roof didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the futureSincerely,Red Roof Management

10/10 - 훌륭해요

Shon

출장 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No issues during my stay
2023년 12월에 2박 숙박함
답변 제공: Chirell RediResponse Specialist 님, 2023년 12월 6일
Dear Shon,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Houston - Energy Corridor. It is so rewarding to read that you had a great encounter with us and we truly appreciate your kind remarks about you having no issues with your stay. Your feedback regarding paid parking is truly unfortunate. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.Redroof appreciate your business and can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRediResponse Specialist

2/10 - 너무 별로예요

Paige

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The curtain had holes. There were several spots of something mysterious on the floor. No light in bathroom. The sprinkler was propped up with toilet paper. The room smelled musty/moldy.
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Troy

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Do not stay here. Place is in need of repairs. Claim to be a non smoking property but first room smelled of smoke. 2nd room had bed bugs. Was not a good stay.
2023년 11월에 3박 숙박함
답변 제공: LaTunde Murrant. Rewards Specialist 님, 2023년 11월 30일
Dear Troy,I appreciate you sharing your feedback following your stay at the RED ROOF PLUS+ HOUSTON - ENERGY CORRIDOR. I was saddened to read that your stay fell short of your expectations due to the insects and other concerns you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 - 너무 별로예요

todd

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Morning shift front desk lady needs to find another job. Talks to people like they are beneath her and she is the one that comes across as lazy and not caring about the hospitality part of her job. is lazy. She chooses to work there, we chose to find a good rate for whatever reason we wannt to. I will write a letter to the ownership about actions and it was with mulitple guests.
2023년 11월에 1박 숙박함
답변 제공: Chirell Rediresponse Specialist 님, 2023년 11월 28일
Dear Todd,Thank you for the feedback about your recent stay at RED ROOF PLUS+ HOUSTON - ENERGY CORRIDOR. We are sorry you had a less than satisfactory experience, prompting your 2/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding your encounter with the morning shift front desk staff. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,ChirellRediresponse Specialist

6/10 - 괜찮아요

Isaac

가족 여행
좋아요: 청결 상태, 직원 및 서비스
2023년 11월에 1박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2023년 11월 14일
Hello Isaac,Thank you for choosing to stay at our Red Roof. I appreciate your 3/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Ladasia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2023년 11월 14일
Hello Ladasia,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

Jose

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff is nice. The bed sheets were stained and dirty. Ac did not work, woke up multiple times at night sweating. Shower did not have hot water it was barely warm.
2023년 11월에 1박 숙박함

4/10 - 별로예요

Sherine

연인과의 여행, 반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Certain rooms don’t come with a microwave (never heard that before) and the toilet lid had something nasty and sticky on top!! So disgusting!
답변 제공: Red Roof Plus Energy Corridor 님, 2023년 11월 8일
Ms. Sherine,We are sorry to hear that your recent stay did not go well. As noted, that standard rooms do not come with a fridge or microwave. They are the more economical option for those who aren't needing any extra amenities. For those who do, we suggest you book a deluxe, superior, or premium room. We also sincerely apologize for the issue with the toilet, we will make sure to share this with the housekeeping department.

10/10 - 훌륭해요

Geraldo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: LaTunde Murrant. Rewards Specialist 님, 2023년 11월 8일
Hello Geraldo, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ HOUSTON - ENERGY CORRIDOR and I appreciate your 10/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 - 좋아요

Mayra

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location was convenient for us. The only thing was that there was no refrigerator in the room, it could’ve been cleaner, and we had no chair to sit down. We tried to upgrade to another room but it was too late and there was no other room available.
2023년 11월에 1박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2023년 11월 7일
Dear Mayra,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ HOUSTON - ENERGY CORRIDOR. It's great to hear that you found our location to be convenient. However, I sincerely apologize for the issues highlighted which hindered your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Geo

좋아요: 청결 상태
2023년 11월에 1박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2023년 11월 6일
Hello Geo, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ HOUSTON - ENERGY CORRIDOR and I appreciate your 3/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
It could be improved
The staff was friendly and polite. However the room was disppointing, the blanket had couple holes in it, the coutains were broken, and cleanliness could be improved.
2023년 10월에 1박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2023년 11월 14일
Hello Valued Guest,We at Red Roof are happy to see that the cleanliness of the room was pleasing to you, however, you indicated that your stay fell short of your expectations due to issues you described regarding holes in the blankets, broken curtains and that the cleanliness of your room did not meet your expectations. At Red Roof we strive to provide guests with all the comforts of home, so I am disappointed to see that was not your experience. I really appreciate you bringing this to our attention. Thank you again for sharing your concerns. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Sincerely, Toni-Ann Red Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Angel

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2023년 10월 21일
Hello Angel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ HOUSTON - ENERGY CORRIDOR and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Angel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2023년 10월 18일
Hello Angel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ HOUSTON - ENERGY CORRIDOR and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Angel

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2023년 10월 11일
Hello Angel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ HOUSTON - ENERGY CORRIDOR and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Angel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 10월 24일
Hello Angel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ HOUSTON - ENERGY CORRIDOR and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all out guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

2/10 - 너무 별로예요

Warren

좋아요: 청결 상태
별로예요: 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Xao Red Roof Management RediResponse Specialist 님, 2023년 10월 5일
Hello Warren,Thank you for sharing with us. Your review of the Red Roof Inn PLUS+ Houston - Energy Corridor was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 2/10 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip. Respectfully,XaoRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

micaela

2023년 10월에 2박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 10월 24일
Hello Micaela, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ HOUSTON - ENERGY CORRIDOR and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all out guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

6/10 - 괜찮아요

Kendeus

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
My vehicle was broken into on the property and no one would show the video of the crime I want my refund
2023년 9월에 5박 숙박함
답변 제공: Xao Red Roof Management RediResponse Specialist 님, 2023년 9월 28일
Dear Kendeus,We are sorry to hear your recent experience at the Red Roof Inn PLUS+ Houston - Energy Corridor did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback.Sincerely,XaoRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
Bugs
2023년 9월에 1박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2023년 9월 27일
Hello Valued Guest, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ HOUSTON - ENERGY CORRIDOR and I appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

4/10 - 별로예요

Darrell

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 5박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 10월 27일
Hello Darrell,Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ HOUSTON - ENERGY CORRIDOR and I are saddened to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,DannielleRed Roof ManagementRediresponse Specialist

2/10 - 너무 별로예요

Dennis

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stay away
Roaches no room amenities no fridge, microwave or even a phone cheap small towels Slow internet Don't waste your money here
2023년 9월에 2박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2023년 9월 20일
Hello Dennis, Thank you for your feedback following your stay with us at the RED ROOF PLUS+ HOUSTON - ENERGY CORRIDOR. I am so sorry to hear that your most recent experience with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an experience. You indicated your room had no amenities, no phone, the internet was slow and you encountered pests. In regards to the amenities, please feel free to explore our other room optionsPlease note that we work with a pest control company who regularly treats the property for pests in accordance with industry standards. I have passed your comments to the hotel so they can work with the experts to make sure everything goes smoothly. At Red Roof, we want you to have confidence in our ability to prevent similar problems in the future. Know that we value you as our guest very much and appreciate your patronage. Thank you for sharing your concerns and I wish you all the best for your future journeys.Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Danielle

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We walked in and the room smelled great. I thought everything was okay until I opened the bathroom door. There was a family of roaches all over the place. Went to the front desk, they told me they might be able to give me one night refund of my TWO night stay. I wasnt satisfied with that and was told to contact expedia. They said they would try to get the refund. Its now two days later and they couldnt get ahold of anyone so im pretty much SOL on any return. I was just expected to stay in the room with the roaches. Disgusting .
2023년 9월에 2박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2023년 9월 6일
Hello Danielle,I appreciate you sharing your feedback following your stay at the Red Roof Inn PLUS+ Houston - Energy Corridor. I was saddened to read that your stay fell short of your expectations due to the pests you reported, the uncleanliness of the hotel and the other highlighted concerns that hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. While our goal at Red Roof is to deliver comfortable and clean accommodations for all guests, it appears we fell short with you, and for that, we sincerely apologize. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Sheila

Room wasn’t clean staff was rude
2023년 8월에 3박 숙박함
답변 제공: Abigail RediResponse Specialist 님, 2023년 9월 5일
Hello Sheila,Thank you for taking the time to tell us about your stay at the Red Roof PLUS+ Houston - Energy Corridor. I'm disappointed to see that your stay was less than ideal. You indicated that your stay was not clean and you found the staff to be rude. Our sincerest apologies. We will take your comments into consideration to make changes to improve our customer experience.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely, Abigail RediResponse Specialist

4/10 - 별로예요

Shekia

2023년 8월에 1박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2023년 8월 30일
Hello Shekia, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ HOUSTON - ENERGY CORRIDOR and I are disappointed to see your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Just needed some toilet paper in room and it took forever to get hot water.
2023년 8월에 1박 숙박함
답변 제공: Nishaye Red Roof Management 님, 2023년 8월 26일
Dear Valued Guest, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Houston - Energy Corridor and I appreciate your 8/10 score following your stay. I sincerely apologize for the possible absent of toilet paper and the encounter you mentioned regarding the hot water. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Teisha

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
ROACHES! **OWNERS SHOULD BE ASHAMED OF THEMSELVES. This place would FAIL INSPECTIONS and should be shut down for improvements!!** I wasn’t expecting the best for the price, but I don’t think I’m expecting too much by assuming my room would be roach-free. There was a dead roach on the floor when we walked in. And my whole 2-day stay, I was greeted by roaches when I went to the bathroom. At night, when the lights were off I noticed a 1/2 inch gap between the front door and the floor. To my horror, I could see about 3 roaches moving into my room from the light outside. I killed them and put a towel under the door to block them and give myself peace of mind. These were not the cockroaches that travel alone. It’s the kind that live by 1000s and reproduce like crazy in the walls. Additionally, the tub was so gross with mildew stains. Hairs were in the microwave, AC was shotty, and the hall and rooms smelled like smoke. I requested a new room because of this but that room smelled like smoke too and the front desk rep said “maybe it’s something they clean with?”. She was nice and accommodating, but not much she could do with the property being garbage. I should of spent $20 more a night for better options. the first room I had included A plush comforter blanket. The room I moved to only had a thin sheet and a cheap, thin decorative sheet that went on top. NO COMFORTER. I asked for one but only some rooms have it. I paid for a “DELUXE” room!!
2023년 8월에 2박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2023년 8월 9일
Hello Teisha,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ HOUSTON - ENERGY CORRIDOR. It's truly disheartening to hear that your experience didn't meet your expectations due to the indicated poor housekeeping conditions and insects you mentioned. Please know that we do value your business and will take your comments into consideration so that we may improve our quality.Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,RecordoRediresponse Specialist

10/10 - 훌륭해요

Yasmin

2023년 8월에 2박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2023년 8월 28일
Hello Yasin, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ BOSTON - MANSFIELD/ FOXBORO and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Justin

2023년 7월에 1박 숙박함
답변 제공: Nishaye Red Roof Management 님, 2023년 8월 25일
Dear Justin,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn PLUS+ Houston - Energy Corridor. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit, prompting your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Altonia

좋아요: 직원 및 서비스
Good for a one night stay
Not bad for price
2023년 7월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 8월 2일
Dear Altonia,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ HOUSTON - ENERGY CORRIDOR. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management

8/10 - 좋아요

Lisa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a great place to stay & was a good value.
2023년 7월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2023년 8월 1일
Hi Lisa,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn PLUS+ Houston - Energy Corridor with us. It was so rewarding to see that we earned your 4/5 score with our great property and good value. We strive to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRediResponse Specialist

2/10 - 너무 별로예요

Kimyada

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nothing was good or unique about the property. I didn't stay at it at all. One staff member was rude, disrespectful and racist. Managment didn't do anything but make up lies. Me and my family did not stay at property.
2023년 7월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2023년 7월 20일
Dear Kimyada,We are sorry to hear your recent experience at the Red Roof Inn PLUS+ Houston - Energy Corridor did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback.Sincerely,XaoRediResponse Specialist

2/10 - 너무 별로예요

Kimyada

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I did not like one particular staff member who was rude and disrespectful to me and my family. The owners and managers are no help. I would avise not to stay at this property.
2023년 7월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2023년 7월 20일
Hello Kimyada, Thank you for sharing with us. Our team at the Red Roof Inn PLUS+ Houston - Energy Corridor was saddened to see your 1/5 score. You stated that you were not fond of a member of staff and that the managers were unable to assist you, which was saddening to read.Thanks again for sharing with us. We wish you al the best in your future travels.Regards,XaoRediResponse Specialist

2/10 - 너무 별로예요

Joseph

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Pictures looked better online. When we arrived my wife found hairs in the bed and everything felt very dirty. Area was questionable and could smell marijuana as soon as we opened our room door to outside. We left the same day....
2023년 7월에 3박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2023년 7월 16일
Dear Joseph,We are sorry to hear your recent experience at the Red Roof Inn PLUS+ Houston - Energy Corridor did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback.Sincerely,XaoRediResponse Specialist

4/10 - 별로예요

Sarah

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Did not get the room I booked. No pots, pans, or dishes in the kitchen.
2023년 7월에 5박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2023년 7월 15일
Thank you for taking a moment to leave a review, Sarah. Myself and the staff at the Red Roof Inn PLUS+ Houston - Energy Corridor were disappointed to see your 2/5 score following your stay. You stated that you didn't get the room you booked and the lack of amenities were not to your liking. Your satisfaction is important to us and we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future. Please know that we value you as our guest and appreciate your feedback.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely, Gabrielle RediResponse Specialist

8/10 - 좋아요

Ken

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good stay for the money
2023년 7월에 1박 숙박함
답변 제공: Antonio,RediResponse Specialist 님, 2023년 7월 13일
Dear Ken,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ HOUSTON - ENERGY CORRIDOR. It’s great to hear that you found our property to cost efficient and a good place to stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

8/10 - 좋아요

Yander

2023년 7월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2023년 7월 28일
Thank you for sharing your 4/5 rating with us, Yander. Our staff at the Red Roof Inn PLUS+ Houston - Energy Corridor was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests and we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share. Once again, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRediResponse Specialist

2/10 - 너무 별로예요

Eduardo

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I wouldn’t stay in another Motel Red Roof. liars
As I drove in, I noticed two men exchanging packets size bags and money! They were businessmen for certain. Then, as as drove around the building, I smelled the distinctive smell of marijuana (weed), and noticed a few men with distinctive appearance of those whom can’t go nor can’t afford to visit more upscale places. Therefore, I decided to cancel my stay, for which I called Hotels.com. I most have told the man who answer the call I wanted to cancel, but instead, he kept asking questions and delay the cancellation. He proceeded to place me on hold, which made his immediate reaction to cancellation delay even more. At this time, I had already been through waiting 15 minutes waiting for them to answer, approximately 6 minutes trying to convince him all I wanted was to cancel, but he kept insisting, which made me angry! After placing me on hold, he came back to tell me the motel (which looked like a gathering for those undesirable guests, shady windows that looked like they were stained with cigarettes smoke and unclean appearance) and, that they would not issue a refund either. That made me angry because I had called on time to cancel the reservation, but instead, he fallowed his script preventing me from canceling and rail rode me through nonessential services to delay my request. At that point, I was creally upset and called the motel front desk to talk, but the woman phone attitude was truly rude and unfriendly from the start, which made the conversation even worse.
2023년 6월에 1박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2023년 7월 2일
Hello Eduardo,We are sorry to hear your recent experience at the RED ROOF PLUS+ HOUSTON - ENERGY CORRIDOR did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,RecordoRediresponse Specialist

2/10 - 너무 별로예요

Jarvis

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The price of the property was ok but my room had a few roaches in it. I would really like a refund honestly.
2023년 6월에 1박 숙박함
답변 제공: Antonio,RediResponse Specialist 님, 2023년 6월 27일
Dear Jarvis,I appreciate you sharing your feedback following your stay at the RED ROOF PLUS+ HOUSTON - ENERGY CORRIDOR. I was saddened to read that your stay fell short of your expectations due to roaches. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Antonio,Red Roof Management

6/10 - 괜찮아요

Terri

출장 여행
별로예요: 직원 및 서비스
2023년 6월에 2박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 6월 9일
Hello Terri,Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ HOUSTON - ENERGY CORRIDOR and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,DannielleRed Roof Management