As I drove in, I noticed two men exchanging packets size bags and money! They were businessmen for certain. Then, as as drove around the building, I smelled the distinctive smell of marijuana (weed), and noticed a few men with distinctive appearance of those whom can’t go nor can’t afford to visit more upscale places. Therefore, I decided to cancel my stay, for which I called Hotels.com. I most have told the man who answer the call I wanted to cancel, but instead, he kept asking questions and delay the cancellation. He proceeded to place me on hold, which made his immediate reaction to cancellation delay even more. At this time, I had already been through waiting 15 minutes waiting for them to answer, approximately 6 minutes trying to convince him all I wanted was to cancel, but he kept insisting, which made me angry! After placing me on hold, he came back to tell me the motel (which looked like a gathering for those undesirable guests, shady windows that looked like they were stained with cigarettes smoke and unclean appearance) and, that they would not issue a refund either. That made me angry because I had called on time to cancel the reservation, but instead, he fallowed his script preventing me from canceling and rail rode me through nonessential services to delay my request. At that point, I was creally upset and called the motel front desk to talk, but the woman phone attitude was truly rude and unfriendly from the start, which made the conversation even worse.