Front Desk Staff did their job well, the problem was the facility. When we arrived, we were given a room on the 3rd floor, and the elevator was broken. Once in the room, getting ready to sleep, we pulled the sofa bed, and the mattress was stained and smelled bad. I requested to have the mattress replaced, and the one they brought “looked” clean, but then my son complained about a worse smell. I checked and the mattress smelled like concentrated urine. At that point I decided to just have him sleep with my wife and I slept on the floor. The night attendant looked bothered when we asked to have the mattress replaced so I was not going to go through it again. Just leaving this review for everyone to be aware.