My room had a few issues when I checked in, only one of which was resolved before I left - that of the AC. The faucet in the tub/shower leaked constantly. I reported it, but it never really got fixed. That is an extra cost to the hotel, but I guess they don't care. My room did not have a luggage rack, so I asked for one and housekeeping brought it. However a friend of mine checked in three days later and was told that the hotel didn't have such a thing. The parking is OK, once you figure out how to get in and out of it. It basically is 4 stories below the hotel and there are no elevators to help you with your luggage, so when you get to the hotel, check in at street level and then take your car into the garage, otherwise if you have a lot of luggage, it will be a real chore to carry it up through the escalators because the elevator doesn't go down to the garage level.