외관

라 퀸타 인 & 스위트 바이 윈덤 휴스턴 사우스웨스트 여행 후기

2.5 out of 5

이용 후기

6.8
평점 10 - 훌륭해요. 662개 이용 후기 중 224개" "
평점 8 - 좋아요. 662개 이용 후기 중 132개" "
평점 6 - 괜찮아요. 662개 이용 후기 중 95개" "
평점 4 - 별로예요. 662개 이용 후기 중 87개" "
평점 2 - 너무 별로예요. 662개 이용 후기 중 124개" "

7.2/10

청결 상태

7.6/10

직원 및 서비스

6.8/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

8/10 - 좋아요

Francisco

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 18일
Dear Francisco, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely,Hotel Manager

10/10 - 훌륭해요

Shverna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great property
2024년 3월에 6박 숙박함
답변 제공: Hotel manager 님, 2024년 3월 14일
Dear Guest,Thank you for your kind words! We're thrilled to hear that you had a great experience at our property. If there's anything specific you enjoyed or any areas where we can improve, please let us know. We look forward to welcoming you back for another great stay.Sincerely,Hotel Manager

10/10 - 훌륭해요

Cristina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente sercicio
2024년 2월에 2박 숙박함
답변 제공: Hotel manager 님, 2024년 3월 3일
Dear Guest,Thank you for your kind words about our excellent service! We are pleased to know that your experience was positive and that our team was able to exceed your expectations. We hope to have the pleasure of welcoming you again in the future.Sincerely,hotel manager

10/10 - 훌륭해요

Kimberly

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and friendly.
2024년 2월에 1박 숙박함
답변 제공: Hotel manager 님, 2024년 3월 2일
Dear Guest,We're thrilled to hear that you found our hotel clean and our staff friendly! Providing a welcoming and tidy environment is our priority. Thank you for choosing our hotel, and we hope to welcome you back for another pleasant stay soon!Sincerely,Hotel Manager

10/10 - 훌륭해요

michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly check-in
2024년 2월에 1박 숙박함
답변 제공: Hotel manager 님, 2024년 3월 1일
Dear Guest,We're thrilled to hear that you had a friendly check-in experience! Providing a warm welcome is important to us, and we're glad our team could make your arrival enjoyable. Thank you for choosing our hotel, and we hope you have a wonderful stay!Sincerely,Hotel Manager

2/10 - 너무 별로예요

Abdul

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
It's concerning to see a notice stating that the property isn't responsible if your car gets stolen, especially considering the significant amount you've paid for your stay. It's reasonable to expect a level of security and peace of mind when staying at a hotel, even without a security guard present. In addition I noticed that their breakfast is not fresh at all.
2024년 2월에 8박 숙박함
답변 제공: Hotel manager 님, 2024년 2월 24일
Dear Guest,Thank you for sharing your experience with us. We appreciate your feedback and are sorry to hear about your concerns regarding the security of our property and the freshness of our breakfast offerings.Please rest assured that we take the safety and security of our guests seriously, and we are continuously reviewing and enhancing our security measures to provide a secure environment. We will also address the issue with our breakfast to ensure that all our food items are fresh and meet our guests' expectations.Your comments are valuable to us as we strive to improve our services, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Manager

8/10 - 좋아요

Ernesto

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2024년 2월에 1박 숙박함
답변 제공: Hotel manager 님, 2024년 2월 24일
Dear Ernesto,Thank you for choosing to stay with us and for taking the time to leave your feedback. We're delighted to hear that you enjoyed your experience at our hotel. We strive to provide exceptional service and a comfortable environment for our guests, and we're thrilled to know that we met your expectations.Your feedback is valuable to us, and we'll certainly look into the areas where we can improve to ensure an even better experience for future guests. We appreciate your support and hope to welcome you back again soon.Sincerely,Hotel Manager

10/10 - 훌륭해요

Amelia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Thank you!
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 16일
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you had a great experience during your stay. We appreciate your kind words and look forward to welcoming you back in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Vickie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was super friendly and very intentive, room was very clean. They provided extra amenities, provided more than enough breakfast for the entire hotel. I felt safe, gas station, and food was very convenient and easy access to get to with the area. The price that I paid through Expedia was amazing will definitely be staying there again.
답변 제공: Hotel Manager 님, 2024년 2월 15일
Dear Vickie,Thank you for your perfect rating and wonderful feedback! We're thrilled to hear that you had such a positive experience with us. It's fantastic to know that our staff were friendly and attentive and that you found your room very clean and well-equipped with extra amenities. We're glad you enjoyed our breakfast offerings and that you felt safe and comfortable during your stay. Convenience is important to us, and we're pleased that our location makes it easy for you to access nearby amenities. We're also delighted that you found the price through Expedia to be amazing value. We appreciate your kind words and your intention to stay with us again in the future. We look forward to welcoming you back for another excellent stay! If you need anything during your next visit, please don't hesitate to let us know.Sincerely, Hotel Manager

10/10 - 훌륭해요

Hüseyin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Perfect
2024년 2월에 1박 숙박함
답변 제공: Hotel manager 님, 2024년 2월 7일
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

10/10 - 훌륭해요

Juan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente property
2024년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 11일
Dear Juan,Thank you for your outstanding rating and kind words! We're thrilled to hear that you found our property excellent. If there's anything else we can do to enhance your experience further, please feel free to let us know. We hope to have the pleasure of hosting you again in the future!Sincerely, Hotel Manager

8/10 - 좋아요

Urbana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Hotel manager 님, 2024년 2월 7일
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

10/10 - 훌륭해요

Hüseyin

좋아요: 청결 상태
2024년 1월에 4박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 6일
Dear Hüseyin,We appreciate your visit and the positive review you left us with (5 stars). It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again. Sincerely, Hotel Manager

10/10 - 훌륭해요

OLGAY

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
For me, being clean is a good enough reason.
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 22일
Dear OLGAY,Thank you for the perfect 5 out of 5 rating! We're delighted to hear that cleanliness is important to you, and we're glad that our efforts in maintaining a clean environment met your expectations. We appreciate your positive feedback and hope to welcome you back for another excellent stay in the future!Sincerely, Hotel Manager

8/10 - 좋아요

Michele

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 4박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 18일
Dear Michele,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager

10/10 - 훌륭해요

Safia

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 10일
Dear Safia,It is delightful to receive 5-star feedback.I hope that you had a marvelous stay.Our team is very overwhelmed by the ratings.It is a privilege to host guests like you.I await your next visit.Sincerely, Hotel Manager

4/10 - 별로예요

Héctor

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The bathroom was dirty, it stinks, it has a horrible smell and so do the sheets.
2023년 12월에 1박 숙박함
답변 제공: Hotel manager 님, 2024년 1월 9일
Dear Guest,We sincerely apologize for the unpleasant experience you had during your stay. It's disheartening to hear about the issues with cleanliness and unpleasant odors in the bathroom and sheets. Please know that we take your feedback seriously, and we will address these concerns to ensure a more comfortable and enjoyable stay for our guests in the future. If there's anything specific you'd like to share or if there are ways we can make it up to you, please feel free to let us know. We hope to have the opportunity to welcome you back for a much-improved experience.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Vicky

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The toilet was going through and it seemed very dirty and smelly
2024년 1월에 1박 숙박함
답변 제공: Hotel manager 님, 2024년 1월 9일
Dear Guest,We sincerely apologize for the inconvenience you experienced with the toilet during your stay. Cleanliness is a top priority for us, and we regret that we fell short in this regard. Your feedback is crucial, and we will address this issue to ensure a more comfortable and pleasant stay for our guests in the future. If there's anything specific you'd like to share or if there are ways we can make it up to you, please feel free to let us know. We appreciate your understanding, and we hope to have the opportunity to welcome you back for a much-improved experience.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Salah

아이를 동반한 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Huge highway noise, can't sleep almost the whole night.
2023년 12월에 1박 숙박함
답변 제공: Hotel manager 님, 2024년 1월 3일
Dear Guest,We sincerely apologize for the disturbance caused by the highway noise, which affected your sleep. Your comfort is our priority, and we regret falling short during your stay. Please be assured that we will investigate ways to mitigate noise disruptions and improve our guests' overall experience. We appreciate your feedback, and if there's anything else we can do to address your concerns, please don't hesitate to reach out.Sincerely, Hotel Manager

10/10 - 훌륭해요

Jamine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 29일
Dear Jamine,Thank you for the 5-star rating. We strive for 100% guest satisfaction, and I’m very glad you were so satisfied. We believe we should provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure.Sincerely, Hotel Manager

4/10 - 별로예요

Karl

좋아요: 직원 및 서비스
The floor was sticky. Yhe bathtub and toilet was dirty. The bed needed to be replaced probably 10 years ago.
2023년 12월에 2박 숙박함
답변 제공: Hotel manager 님, 2023년 12월 26일
Dear Guest,We sincerely apologize for the issues you encountered during your stay. Your feedback is concerning, and we take it seriously. Rest assured, we will address the cleanliness and maintenance issues immediately to ensure a more comfortable experience for our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a much-improved stay in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Hieu

별로예요: 청결 상태
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 26일
Dear Hieu,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Yours sincerely,Hotel Manager

10/10 - 훌륭해요

derrick

2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 20일
Dear derrick,I want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Hotel Manager

10/10 - 훌륭해요

derrick

2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 16일
Dear derrick,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태
별로예요: 객실의 편안함
Not very good experience The room was clean, but the matresses and pillows were old and worn out. The matresses' springs sounded a lot every time we moved. The pillows were very uncomfortable and worn out The bathtub was very sleepery, so it needs a plastic rug or something to prevent any falls Our room was next to the pantry, so there was a lot of noise since early in the morning The hallway smelled like cigarettes
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 15일
Dear Guest,We sincerely apologize for the inconveniences you experienced during your stay. Your feedback regarding the mattresses, pillows, bathtub, noise, and hallway odor is essential, and we appreciate you bringing these issues to our attention. We are committed to addressing these concerns promptly to enhance our guests' experience. Thank you for your understanding, and we hope to have the opportunity to provide you with a more comfortable stay in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

derrick

2023년 12월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 10일
Dear derrick,Thanks for the stay and the great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again.Sincerely, Hotel Manager

10/10 - 훌륭해요

George

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Hotel manager 님, 2024년 2월 7일
Dear Guest, Thanks for your choosing our hotel for your stay and 5 Stars you have given us based on the experience. Hope you had a wonderful experience with us. Please visit us again. Sincerely,Hotel Manager

10/10 - 훌륭해요

bibek

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Hotel Manager 님, 2024년 2월 8일
Dear bibek,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

6/10 - 괜찮아요

Salvador

2023년 12월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 8일
Dear Salvador,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

10/10 - 훌륭해요

maydalis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 9박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 7일
Dear Maydalis,Thank you for the 5-star rating. We strive for 100% guest satisfaction, and I’m very glad you were so satisfied. We believe we should provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure.Sincerely, Hotel Manager

8/10 - 좋아요

Cinthia

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 6일
Dear Cinthia, Thank you for taking your valuable time to leave a rating for your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon!Sincerely, Hotel Manager

10/10 - 훌륭해요

Yasmeiro

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 11월에 5박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 23일
Dear Yasmeiro,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 10-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Sincerely, Hotel Manager

6/10 - 괜찮아요

Ignacio

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 21일
Dear Ignacio,Thanks for your visit to our hotel, and I'm disappointed to see a 6-star rating. Please tell us more about your stay and if we missed anything in terms of hospitality. Your feedback will be useful to us as we improve our services. We look forward to seeing you again soon!Sincerely, Hotel Manager

4/10 - 별로예요

Celeste

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Upon check-in the person who was at the front desk barely understood English. My kids found a roach in our room on the first night. Our third night there at around 1:00 am the fire alarm went off. Someone burned something in a room. I went down to the lobby and not a person was insight. No one was there to assure we were okay. Overall including location was a 3/10. Do not recommend.
2023년 11월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 20일
Dear Celeste,We apologize for the issues you encountered during your stay, including communication challenges at check-in, the presence of a roach, and the inconvenience caused by the fire alarm. Your experience does not meet our standards, and we take your feedback seriously. We will investigate and address the concerns you raised to ensure improvements in our services. Please note that we have a vigorous pest control program and can assure you that there are no roaches or any other pests in our rooms. We appreciate your understanding and regret any inconvenience. Please consider giving us another chance in the future to provide you with a more satisfactory experience.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Faiz

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was firing at night and some shot my window
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 17일
Dear Faiz,We are sorry for the experience that disturbed you. That was an accidental shot from outside of the hotel premises at night by unknown people who were not under our control.Sincerely, Hotel Manager

6/10 - 괜찮아요

Sohel

아이를 동반한 가족 여행, 출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was clean and was peaceful to stay but parking lot is unsafe. Our truck's catalytic converter was stolen and from some other guests trucks as well in same night. Thief's Wonder around parking lot freely and saw out your cars property easily without anyone noticing. In the morning you will get some surveillance footage of theft of your car.
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 14일
Dear Sohel,We are glad to know that you found our hotel a clean and peaceful place to stay. We apologize for the unfortunate incident during your stay and the inconvenience it caused. Your safety is a top priority, and we take this matter seriously. We'll investigate the security concerns immediately and take appropriate measures. We appreciate your feedback and will work to address and improve our security measures.Sincerely, Hotel Manager

10/10 - 훌륭해요

Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our stay was all OK.
2023년 11월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 10일
Dear Michael,Thank you for the positive rating! We're glad to hear that your stay was satisfactory. If there's anything specific you particularly enjoyed or if you have any suggestions for improvement, please feel free to share. We appreciate your feedback and hope to welcome you back for another great stay in the future! Safe travels!Sincerely, Hotel Manager

4/10 - 별로예요

Salvador

2023년 11월에 1박 숙박함
답변 제공: Hotel manager 님, 2023년 11월 28일
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 - 훌륭해요

Salvador

2023년 11월에 1박 숙박함
답변 제공: Hotel manager 님, 2023년 11월 28일
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great one night stay
Great location and clean environment
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 3일
Dear Guest,Thank you for your positive review. We're glad to hear that you had a great one-night stay and found our location convenient and the environment clean. We hope to have the opportunity to host you again in the future.Sincerely, Hotel Manager

4/10 - 별로예요

VENKATA

2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 2일
Dear VENKATA,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely,Hotel Manager

10/10 - 훌륭해요

RUBÉN

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
aseo y servicio profesional de todos los trabajadores del hotel
2023년 10월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 2일
Dear RUBÉN,We appreciate your positive feedback regarding the professionalism of our staff and the cleanliness of our hotel. Thank you for choosing us, and we look forward to welcoming you back in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Francisco

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Por el precio esta bien
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 2일
Dear Francisco,Thank you for your 5-star rating and for recognizing the value we offer for the price. We're delighted to hear that you had a great experience with us!Sincerely, Hotel Manager

2/10 - 너무 별로예요

Abdullah

2023년 10월에 1박 숙박함
답변 제공: Hotel manager 님, 2023년 11월 19일
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

2/10 - 너무 별로예요

Marisa

가족 여행
별로예요: 직원 및 서비스, 객실의 편안함
Look elsewhere!
Overall TERRIBLE experience! Don't even worry about why, just choose another place to stay! Elevator was out most of time...when it worked, felt unsafe anyways. Halls smell terrible, room smelled very musky. People at front desk have NO concept of customer service and are just plain rude. Keycards had to be reset at front desk once a day for some reason.
2023년 10월에 5박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 2일
Dear Marisa,We're truly sorry to hear about your disappointing experience during your stay at our hotel. Your feedback is valuable to us, and we apologize for the inconveniences you encountered, including elevator issues, unpleasant odors, keycard problems, and subpar customer service. We will take your comments into consideration to make the necessary improvements. Thank you for sharing your concerns, and we hope you find a more satisfying accommodation in the future.Sincerely, Hotel Manager

6/10 - 괜찮아요

NUKALA

별로예요: 청결 상태
same breakfast was done everyday no floor service even after repeated requests
2023년 10월에 10박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 2일
Dear NUKALA,We apologize for the repetitive breakfast offerings and the lack of floor service during your stay. Your feedback is important to us, and we will use it to work on enhancing our services. We appreciate your patience and hope you have a more satisfying experience in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Wilfredo

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is nice place to stay in
2023년 10월에 4박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 2일
Dear Wilfredo,Thank you for your 5-star rating and positive feedback! We're delighted to hear that you had a pleasant stay with us. We look forward to welcoming you back in the future.Sincerely, Hotel Manager

6/10 - 괜찮아요

Sandra

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Had tu use stairs. Elevator did not work.
2023년 10월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 2일
Dear Sandra,We apologize for the inconvenience you experienced with the non-functional elevator. Your feedback is valuable, and we will work on resolving this issue to ensure a more comfortable stay for our guests in the future.Sincerely, Hotel Manager

8/10 - 좋아요

Suprajha

2023년 9월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 2일
Dear Suprajha,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager

8/10 - 좋아요

Tatyana

2023년 10월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 10일
Dear Tatyana,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager