테라스/파티오

레지던스 인 휴스턴 I-10 웨스트/파크 로우 여행 후기

3 out of 5

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 537개 이용 후기 중 352개" "
평점 8 - 좋아요. 537개 이용 후기 중 113개" "
평점 6 - 괜찮아요. 537개 이용 후기 중 40개" "
평점 4 - 별로예요. 537개 이용 후기 중 10개" "
평점 2 - 너무 별로예요. 537개 이용 후기 중 22개" "

9.0/10

청결 상태

9.2/10

직원 및 서비스

8.4/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Hong Sun

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 7박 숙박함
답변 제공: General Manager 님, 2024년 2월 17일
Dear M. Sun, We are happy you had such a lovely stay at Residence Inn Houston I-10 West/Park Row! Thank you for sharing your rating with us, and we look forward to hosting you again soon for an even more wonderful experience.Sincerely,General Manager

10/10 - 훌륭해요

Hongsun

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 7박 숙박함
답변 제공: General Manager 님, 2024년 2월 13일
Dear Hongsun, Thank you for choosing Residence Inn Houston I-10 West/Park Row. We are dedicated to providing an inspiring and relaxing atmosphere for all of our guests, and we are glad you enjoyed your stay. It was our pleasure serving you, and we look forward to our next opportunity to make your trip a great one.Sincerely,General Manager

8/10 - 좋아요

Hongsun

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
하우스키핑이 깔끔하게 잘됨. 약간 세월의 흐름은 느껴지나 관리가 잘돠고 있는 호텔임 추천한
2024년 1월에 3박 숙박함
답변 제공: General Manager 님, 2024년 2월 4일
Dear Hongsun, We are delighted to have met your expectations during your stay at Residence Inn Houston I-10 West/Park Row. We understand the importance of the details that contribute to a significant stay and are happy to know that every effort made by our associates to enhance your experience was evident during your visit. Your insights are invaluable to us, and we appreciate your recommendation. Thank you for choosing us for your time in the city and we hope that you will return soon to experience more of our warm hospitality.Sincerely, General Manager

8/10 - 좋아요

Mohammed

좋아요: 청결 상태, 직원 및 서비스
Excellent option. Only comment was bed sheet was little stained
2024년 5월에 2박 숙박함
답변 제공: General Manager 님, 2024년 5월 28일
Dear Mohammed, Thank you for giving a generous rating. We hope you had a pleasant stay overall. We thank you for sharing your remarks about housekeeping oversight during your stay. Please know that your comments have been shared with our housekeeping associates as a significant way of understanding how we can continue to deliver outstanding experiences. Thank you for staying at Residence Inn Houston I-10 West/Park Row, and we hope you choose to create great memories with us whenever your travels bring you back to the city!Sincerely,General Manager

6/10 - 괜찮아요

Kimball

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property is showing it’s age.
2024년 5월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 21일
Dear Kimball, Thank you for choosing us for your recent stay. Please accept our apologies for not meeting your expectations with our accommodations. We strive to keep our property clean and fresh, and we will gladly share your valuable feedback appropriately for our future plans. We hope you will revisit as we would welcome another opportunity to show you why we are a great choice when visiting the area and to provide you with the exceptional stay you deserve.Sincerely,General Manager

10/10 - 훌륭해요

Horace

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, quiet and pet friendly
2024년 5월에 2박 숙박함
답변 제공: General Manager 님, 2024년 5월 21일
Dear Horace, Thank you for choosing Residence Inn Houston I-10 West/Park Row and for your kind feedback. We are thrilled to read about your fantastic stay and how much you and your furry friend enjoyed your time with us. We work hard to deliver an exceptional experience for all of our guests, even the four-legged ones, so we celebrate reviews such as yours. Thank you for your kind words, and we look forward to seeing you the next time your travels bring you to Houston.Sincerely,General Manager

10/10 - 훌륭해요

Wes

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a Great Stay
2024년 5월에 2박 숙박함
답변 제공: General Manager 님, 2024년 5월 21일
Dear Wes, It was a pleasure to read your fantastic review of the Residence Inn Houston I-10 West/Park Row. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for choosing us, and we hope to be your hotel of choice every time you visit Houston.Sincerely,General Manager

10/10 - 훌륭해요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very friendly hotel was very clean and it was easily accessible from the highway
2024년 5월에 3박 숙박함
답변 제공: General Manager 님, 2024년 5월 21일
Dear Kevin, Thank you for the positive review and for taking the time to recognize Residence Inn Houston I-10 West/Park Row. We are delighted to know how much you enjoyed our refreshing property, convenient location, and the excellent service provided by our devoted staff. Thank you again for choosing us, and we look forward to welcoming you back to Houston.Sincerely,General Manager

10/10 - 훌륭해요

Magen

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great enjoy place make me feel like relax
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 7일
Dear Magen, Thank you for taking the time to post your wonderful feedback regarding your time at Residence Inn Houston I-10 West/Park Row. We regularly receive praise for our quiet rooms, and we are glad you enjoyed the relaxing atmosphere. It was such a joy to be included in your travel plans, and we hope you will be back to see us again soon.Sincerely,General Manager

10/10 - 훌륭해요

Keeshaw

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Always come here to get away
2024년 5월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 5일
Dear Keeshaw, Thank you for gracing Residence Inn Houston I-10 West/Park Row with your presence once again; you are part of our family now. Our aim is to provide a comfortable haven for guests seeking a break from the hustle and bustle of daily life, and we are extremely honored to be your preferred choice for a well-deserved and relaxing stay whenever you need a little peace and quiet. We appreciate your continued loyalty and look forward to welcoming you back for your next getaway. In the meantime, may your everyday adventures be filled with joy and excitement. Sincerely, General Manager

8/10 - 좋아요

Gloria

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is nice.
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 5월 1일
Dear Gloria, Thank you for being our guest and sharing your review. We are dedicated to providing every guest with a great experience at Residence Inn Houston I-10 West/Park Row, and we appreciate you taking the time to leave your feedback. It was a pleasure to host your visit, and we hope to see you soon.Sincerely,General Manager

8/10 - 좋아요

Gloria

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Hotel is lovely, but the need to give the cleaning staff training on turning in work orders of things that need to be repaired or replaced. Things like this can affect your property.
2024년 4월에 7박 숙박함
답변 제공: General Manager 님, 2024년 5월 1일
Dear Gloria, Thank you for posting your kind review of the Residence Inn Houston I-10 West/Park Row. While we are pleased that you enjoyed your stay, it's disappointing to learn that our housekeeping associates did not provide the exemplary service we strive for. Each guest’s feedback is a critical tool for us in our mission to improve guest satisfaction. We will work to address these inconsistencies and greatly appreciate your valuable comments. We hope to have the opportunity to make your next visit outstanding in every respect.Sincerely,General Manager

10/10 - 훌륭해요

Meaghan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great breakfast selection !
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 23일
Dear Meaghan, Thank you for choosing Residence Inn Houston I-10 West/Park Row for your recent stay. We are pleased to know that we exceeded all of your expectations and that you loved your memorable experience. We are delighted to know that you enjoyed our delicious breakfast options, and we will share your kind compliments with our culinary team. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Sincerely,General Manager

10/10 - 훌륭해요

Alexander 님, Grand Forks

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 24일
Dear Alexander, Thank you for taking the time to leave your five-star rating! It is fantastic you enjoyed your time at Residence Inn Houston I-10 West/Park Row so much! We look forward to hosting you again soon for another great experience.Sincerely,General Manager

10/10 - 훌륭해요

Rosie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The facility and the staf. Were very accommodating and helpful.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 15일
Dear Rosie, Thank you for the positive review and for taking the time to recognize Residence Inn Houston I-10 West/Park Row. We are delighted to know how much you enjoyed our beautiful property and the excellent service provided by our staff. Thank you again for being our guest, and we look forward to welcoming you back to Houston.Sincerely,General Manager

2/10 - 너무 별로예요

Beverly

2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 5일
Dear Beverly, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Sincerely,General Manager

6/10 - 괜찮아요

Lindsey

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I always check for bugs under bed contour sheets. I'm sad to say I did find a bug at this location. The couch was clear, though! I grabbed an extra set of sheets from the front desk and slept on the couch.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 5일
Dear Lindsey, Thank you for taking the time to share feedback about your recent stay. We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for these frustrations during your time with us. We value our guest's feedback and are grateful for comments that can help us identify areas where we may need additional attention. We will take proper action, and we hope you will revisit and allow us to give you the outstanding experience that we are known for providing.Sincerely,General Manager

10/10 - 훌륭해요

Dennis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay.
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 29일
Dear Dennis, Thank you for choosing Residence Inn Houston I-10 West/Park Row. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,General Manager

10/10 - 훌륭해요

Jerry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 25일
Dear Jerry, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Residence Inn Houston I-10 West/Park Row; we hope to see you again soon. Sincerely,General Manager

8/10 - 좋아요

gerry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: General Manager 님, 2024년 2월 25일
Dear Gerry, Thank you for choosing Residence Inn Houston I-10 West/Park Row. We are dedicated to providing an inspiring and relaxing atmosphere for all of our guests, and we appreciate you mentioning our accomplishments. It was our pleasure serving you, and we look forward to our next opportunity to make your trip a great one.Sincerely,General Manager

10/10 - 훌륭해요

Rosie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The young lady at front office staff was very accommodating they let us check in early and was very attentive. All the service was great! This is a keeper!
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 19일
Dear Rosie, We are delighted you chose Residence Inn Houston I-10 West/Park Row for your visit, and we are pleased to know our associates made your stay memorable. We appreciate the acknowledgment of their dedication, and we look forward to sharing your compliments with them. We hope you will make us your home whenever you are in the area.Sincerely,General Manager

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excelente experiencia
Un lugar con buena ubicación...limpio... cómodo y espacioso... y muy grato recibir la calidez del personal de recepción y servicios.
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 13일
Dear Guest, Thank you for choosing Residence Inn Houston I-10 West/Park Row during your visit to our exciting city. We appreciate you sharing how much you enjoyed your time with us and our great location. We are also pleased to know our associates made your stay memorable. We appreciate the acknowledgment of their dedication, and we look forward to sharing your compliments with them. Furthermore, it is nice to read your comments about your comfortable room. We hope you will stay with us again on your next visit to the area.Sincerely,General Manager

8/10 - 좋아요

Utpal

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean rooms, courteous staffs, strategic location. Need improvement for Breakfast options for vegetarians
2024년 1월에 7박 숙박함
답변 제공: General Manager 님, 2024년 2월 11일
Dear Utpal, Thank you for staying with us and sharing your kind feedback. We are delighted you enjoyed our convenient location, spotless room, and devoted associates. However, we have noted your comments regarding the breakfast, and we will share them appropriately for a better guest experience. It was a pleasure hosting you at Residence Inn Houston I-10 West/Park Row, and we look forward to welcoming you again soon.Sincerely,General Manager

10/10 - 훌륭해요

Concepcion

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Always stay when in Houston
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 5일
Dear Guest, Thank you for choosing Residence Inn Houston I-10 West/Park Row. We are dedicated to providing an inspiring and relaxing atmosphere for all of our guests, and we appreciate you mentioning our accomplishments. It was our pleasure serving you, and we look forward to our next opportunity to make your trip a great one.Sincerely,General Manager

8/10 - 좋아요

derek

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice location. Stain on comforter. Hair on door.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 4일
Dear Derek, Thank you for choosing Residence Inn Houston I-10 West/Park Row during your visit to our exciting city. We appreciate you sharing that our ideal location was perfect for your plans in the city. However, we regret any oversights in preparing your room. We will address your comments with our housekeeping team to prevent such oversights in the future. With that said, we hope you will give us another chance to show you our commitment to providing a flawless visit. We look forward to your next visit.Sincerely, General Manager

10/10 - 훌륭해요

Luz 님, Somerset

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 22일
Dear Luz, Thank you for choosing Residence Inn Houston I-10 West/Park Row. We were pleased that we exceeded your expectations during your visit to Houston. We hope to have another opportunity to provide you with an exceptional stay.Sincerely,General Manager

10/10 - 훌륭해요

Sarah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The Inn was clean and the staff was friendly. The only issue we had was a noisy icemaker. It was not enough of a problem. Had we been staying longer than one night, I would have mentioned it, but we are traveling and simply checked out quickly.
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 18일
Dear Sarah, Thank you for choosing Residence Inn Houston I-10 West/Park Row and for sharing your feedback. We are pleased you enjoyed our spotless property and courteous associates. However, we are sorry for the noise issue you experienced. We will address this appropriately and appreciate you bringing this to our attention. Thank you again for your patience; we hope to welcome you again soon. Sincerely,General Manager

10/10 - 훌륭해요

courtney

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 17일
Dear Courtney, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Residence Inn Houston I-10 West/Park Row; we hope to see you again soon. Sincerely,General Manager

2/10 - 너무 별로예요

Yeraldin

별로예요: 청결 상태
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 10일
Dear Yeraldin, Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,General Manager

8/10 - 좋아요

Sagar

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It's great location to stay! The only shortcomings I see are, the breakfast was good but repetitive (same breakfast for all days) and the shower was not good (low pressure/flow).
2023년 12월에 5박 숙박함
답변 제공: General Manager 님, 2024년 2월 1일
Dear Sagar, Thank you for choosing Residence Inn Houston I-10 West/Park Row and for your constructive feedback. We are glad you had an overall pleasant experience and that our location worked well for you. However, we regret your concerns regarding the breakfast offerings and appreciate your remarks as we are always looking for the ways to improve our guest experience. We sincerely apologize for the inconvenience you experienced due to the low water pressure during your stay. Your comfort is important to us, and we are actively addressing this issue to ensure a more satisfying experience for all our guests. We hope to see you again soon.Sincerely,General Manager

8/10 - 좋아요

Farzin

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Somewhat Above Average
3.5 stars Good: Reasonable accommodations Nice kitchenette, with full size fridge Quiet room Sufficient room lights, situated properly Friendly staff Near the freeway Good breakfast (+ Chobani Greek yogurt, nice touch) Lobby/breakfast area was inviting and large, with plenty of sitting (dining) area Could improve: Elevator wasn't working Uncollected bagged room trash in hallways (two occasions) Showerhead needed replacement No towel/mat for shower No shampoo (two body wash + one conditioner dispensers) More fruits/more variety (e.g., berries and apple) for breakfast Both room keys stopped working hours prior to checkout!!
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 5일
Dear Farzin, Thank you for sharing your feedback regarding your recent stay at Residence Inn Houston I-10 West/Park Row. While we are delighted to hear that you enjoyed our delicious breakfast offerings and overall experience, we sincerely apologize for the inconvenience you encountered with your room, service, and the elevator. Your comfort is paramount to us, and we regret not meeting your expectations. Rest assured, your comments will be addressed with the appropriate team to ensure overall guest satisfaction. Your input regarding breakfast is duly noted, and we appreciate your patience and understanding. We look forward to welcoming you back for a much-improved visit.Sincerely,General Manager

6/10 - 괜찮아요

CARMEN

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Elevator not working
2023년 12월에 3박 숙박함
답변 제공: General Manager 님, 2023년 12월 17일
Dear Carmen, Thank you for reviewing your stay with us. We want to apologize for the issues you had with our elevators during your visit. We certainly understand your frustration, and we are very sorry for the temporary inconvenience. We will address this appropriately, and we want you to know we are very grateful for your patience. We appreciate hearing from our guests as we continually strive to improve our services. We encourage you to try us again as we are confident you will have a better experience.Sincerely,General Manager

10/10 - 훌륭해요

William

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent hotel. Excellent staff.
2023년 11월에 4박 숙박함
답변 제공: General Manager 님, 2023년 12월 10일
Dear William,Thank you for sharing your experience at the Residence Inn Houston I-10 West/Park Row. We are delighted to hear that you enjoyed your stay at our hotel and appreciated the efforts of our staff in providing excellent service. It is always motivating for us when our guests recognize and appreciate our hard work. We hope to have the pleasure of welcoming you again on your next visit to the area.Sincerely,General Manager

10/10 - 훌륭해요

Randall

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very much like being at home instead of another hotel room.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 15일
Dear Randall, Thank you for sharing about your stay at Residence Inn Houston I-10 West/Park Row. We are delighted that you found our hotel to be a home away from home. We are dedicated to providing an inspiring and relaxing atmosphere for all of our guests, and we appreciate you mentioning our accomplishments. It was our pleasure serving you, and we look forward to our next opportunity to make your trip a great one.Sincerely,General Manager

10/10 - 훌륭해요

Rebecca

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 7일
Dear Rebecca, Thank you for choosing Residence Inn Houston I-10 West/Park Row. We are dedicated to providing an inspiring and relaxing atmosphere for all of our guests, and we appreciate you mentioning our accomplishments. It was our pleasure serving you, and we look forward to our next opportunity to make your trip a great one.Sincerely,

10/10 - 훌륭해요

Takeshi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 24일
Dear Takeshi, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Residence Inn Houston I-10 West/Park Row and we look forward to welcoming you back soon.Sincerely,General Manager

8/10 - 좋아요

Julio César

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo bien, aunque no hicieron el cuarto ninguna de las 3 noches. Los vasos y platos sucios.
2023년 10월에 3박 숙박함
답변 제공: General Manager 님, 2023년 10월 10일
Dear Mr. César, Thank you for sharing your feedback regarding your recent stay at Residence Inn Houston I-10 West/Park Row. We are glad to know you had an overall positive experience. However, we sincerely apologize for the oversight regarding the cleanliness during your three-night stay. This falls short of our standards, and we understand the importance of maintaining a clean and comfortable environment for our guests. Rest assured, your comments have been shared with our housekeeping team to ensure such instances do not happen again. We appreciate your patience and understanding and hope to have the opportunity to welcome you back to provide you with the hospitality we are known for.Sincerely,General Manager

10/10 - 훌륭해요

Anthony

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 10일
Dear Anthony, Thank you for the perfect rating! We hope you enjoyed our well-maintained accommodations and outstanding hospitality. It was a pleasure to have you as our guest at Residence Inn Houston I-10 West/Park Row, and we look forward to welcoming you back in the future.Sincerely,General Manager

10/10 - 훌륭해요

Janet 님, Leon Valley

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great price, very clean, good room design, front desk very pleasant and helpful.
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 8일
Dear Janet, Thank you for choosing Residence Inn Houston I-10 West/Park Row and sharing your experience. We are glad you liked our well-maintained hotel and that you found us to be a great value. We were also delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a job well done. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Sincerely,General Manager

10/10 - 훌륭해요

MIN JUNG

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rae was so wonderful and friendly. She made our stay so enjoyable!!
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 25일
Dear Ms. Jung, We are delighted you chose Residence Inn Houston I-10 West/Park Row for your visit and are pleased to know Rae made your stay memorable. We will pass along your compliments to her and our entire team. Thank you for being our guest, and we look forward to you will make us your home whenever you are in the area. Sincerely,General Manager

10/10 - 훌륭해요

Dawn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 12일
Dear Dawn, All of us at Residence Inn Houston I-10 West/Park Row appreciate your excellent rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, General Manager

10/10 - 훌륭해요

michelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 28일
Dear Michelle, Thank you for being our guest and for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Residence Inn Houston I-10 West/Park Row. We look forward to your return and wish you all the best with your future travels.Sincerely,General Manager

6/10 - 괜찮아요

Wilkeya

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Never had clean towels had to reuse the same towels for 5 days. Every time I asked towels had to be washed. I’m confused whether it’s busy or not you are supposed to have enough towels to accommodate your guests
2023년 8월에 5박 숙박함
답변 제공: General Manager 님, 2023년 9월 8일
Dear Wilkeya, Thank you for evaluating your recent stay with us. We sincerely apologize for the inconvenience you experienced during your stay with us. We understand that having clean towels is a basic expectation, and we regret that we did not meet your expectations in this regard. We take our guest comments seriously, as they will help us enhance the experience for future guests. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,General Manager

10/10 - 훌륭해요

Bhargavi

좋아요: 청결 상태, 직원 및 서비스
2023년 8월에 1박 숙박함
답변 제공: General Manager 님, 2023년 8월 21일
Dear Bhargavi, Thank you for rating your stay at Residence Inn Houston I-10 West/Park Row. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Sincerely,General Manager

8/10 - 좋아요

Zeeshan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There should be home service available for food.
2023년 7월에 4박 숙박함
답변 제공: General Manager 님, 2023년 8월 8일
Dear Zeeshan, Thank you for choosing Residence Inn Houston I-10 West/Park Row for your recent visit to the city. We are glad your stay was enjoyable, but we regret that you did not leave completely satisfied. We are grateful for your comments, as we are always open to feedback that can enhance our guest experience. It was a pleasure having you as our guest, and we hope you will choose to stay with us again the next time you are in the area.Sincerely,General Manager

10/10 - 훌륭해요

Vanessa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very friendly staff. Accommodating and convenient stay. Thank you
2023년 7월에 7박 숙박함
답변 제공: General Manager 님, 2023년 8월 10일
Dear Vanessa, Thank you for taking the time to share your kind review of Residence Inn Houston I-10 West/Park Row. We are delighted to read that you had such a wonderful experience, from our comfortable accommodations to your interactions with our wonderful team. We hope to see you again soon.Sincerely,General Manager

10/10 - 훌륭해요

Marquisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 8월 8일
Dear Marquisa, Thank you for your fantastic rating! We are pleased you chose Residence Inn Houston I-10 West/Park Row for your time in the city and even more pleased that we exceeded your expectations. We look forward to having you as our guest again soon!Sincerely,General Manager

8/10 - 좋아요

Marvin

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
What a great property - and let me tell you why in 2 words: The Staff. Look, this isn't a 5 or 4 star property. It's older, a tiny bit dated, and clearly the cap-ex partners of this hotel chain hasn't spent a lot of money to upgrade a whole lot other than maintain. But the STAFF was OUTSTANDING. I wish they would work at the other hotels I stay around the US - they are CLEARLY 5 star and without them there, I would have scored lower. The breakfast was just fine, the rooms spacious and clean and my overall experience was good. We did have almost 36 hours of no water, which I don't blame the staff or the hotel for, but not being able to shower, flush the toilet, etc for that long was a problem - I had to grab water from the pool; but the staff was so darn accommodating, it was well worth staying there and I would stay there again. So to the team at Residence Inn, kudos, great job doing the best with what you had!
2023년 7월에 6박 숙박함
답변 제공: General Manager 님, 2023년 7월 28일
Dear Marvin,Thank you for sharing about your stay. We are delighted you chose Residence Inn Houston I-10 West/Park Row for your visit, and we are pleased to know our associates made your stay memorable. We appreciate the acknowledgment of their dedication, and we look forward to sharing your compliments with them. We regret you were not entirely satisfied with the quality and condition of our accommodations. We will note your comments as we continue to monitor our property's condition and plan for future upgrades and changes. We also regret the water issues you experienced, and we will address this appropriately. We hope you will make us your home whenever you are in the area.Sincerely,General Manager

10/10 - 훌륭해요

lillian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was so nice and clean. It’s the best place I’ve been to.
2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 7월 19일
Dear Lillian, What an honor to have the title of the best hotel you have stayed in.Thank you for allowing us to host your recent visit to Houston. Your kind words are most appreciated, particularly those noting our spotless and comfortable accommodations. On behalf of all of us at Residence Inn Houston I-10 West/Park Row, the pleasure was ours, and we look forward to you joining us again soon!Sincerely,General Manager

10/10 - 훌륭해요

Tracy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I really enjoyed the stay
2023년 7월에 2박 숙박함
답변 제공: General Manager 님, 2023년 7월 18일
Dear Tracy, We are delighted you had an excellent stay at Residence Inn Houston I-10 West/Park Row. Thank you for the fantastic review. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely,General Manager