외관

스프링힐 스위츠 바이 메리어트 휴스턴 다운타운/컨벤션 센터 여행 후기

2.5 out of 5

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 520개" "
평점 8 - 좋아요. 1001개 이용 후기 중 252개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 111개" "
평점 4 - 별로예요. 1001개 이용 후기 중 54개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 64개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

JUNG CHUL

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
야간 프런트 직원이 친절했습니다. 1층에 스타벅스가 있어서 좋습니다.
2020년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2020년 11월 6일
뛰어난 리뷰 감사합니다, 정철! SpringHill Suites Houston Downtown / Convention Center에서의 경험이 정말 훌륭했습니다. 우리는 모든 손님이 우리와 함께하는 동안 환영 받고 편안하게 느끼도록 노력합니다. 우리 팀이 귀하의 요구를 수용하고 가능한 모든 방식으로 귀하를 도울 수 있다는 것은 환상적입니다. 우리는 기쁘게하는 것을 목표로하며 여러분의 칭찬은 우리가 우리의 일을하고 있음을 알려줍니다! 곧 또 다른 놀라운 경험을 공유 할 수 있기를 기대합니다! 사랑스러운 하루!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
good location and comfortable accommodation. Also, bleakfast is delicious and very clean space. I want to go there again.
2019년 12월에 3박 숙박함
답변 제공: Adara G. 님, 2019년 12월 20일
Thank you for taking the time to review your stay with us! We are happy to hear your enjoyed the property and hope to welcome you again soon!

10/10 - 훌륭해요

Saim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 7월에 2박 숙박함
답변 제공: Adara G 님, 2019년 7월 31일
Thank you for taking the time to review your stay with us. I am happy to hear you enjoyed your visit and hope to welcome you again soon!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice hotel!
Very nice!
2018년 12월에 1박 숙박함
답변 제공: Adara G. 님, 2019년 1월 2일
Thank you so much for taking your time to give your feedback and staying at the Springhill Suites!

8/10 - 좋아요

Walter

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel. Nothing spectacular but very nice room, staff, and breakfast. Most of the downtown area is within walking distance.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 13일
Walter, thank you for taking the time to share your review. It's great to hear that SpringHill Suites Houston Downtown/Convention Center was convenient and met your needs with our amenity-rich rooms, welcoming team members, and enjoyable breakfast selection. We're delighted to know that our location also allowed you to explore the vibrant downtown area, enhancing your stay with us. We appreciate your support and look forward to welcoming you back in the future.

10/10 - 훌륭해요

Robert 님, Loveland

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 7일
Robert, it's fantastic to hear you had an excellent stay at SpringHill Suites Houston Downtown/Convention Center. We eagerly await your next visit. Thank you for your great review!

10/10 - 훌륭해요

Mirella

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Walking distance to Minute Maid Park.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 2일
Mirella, it's fantastic to hear that you found the location of SpringHill Suites Houston Downtown/Convention Center to be conveniently close to Minute Maid Park. We hope your stay only added to the excitement of your visit and look forward to welcoming you back during your next trip to Houston.

6/10 - 괜찮아요

Marlene

2024년 3월에 1박 숙박함

8/10 - 좋아요

Miles

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 6일
Thank you for the 4/5 rating, Miles!We are excited to see that you had an enjoyable experience at SpringHill Suites Houston Downtown/Convention Center. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

10/10 - 훌륭해요

Gary

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 5일
Gary, we are thrilled to hear your stay at SpringHill Suites Houston Downtown/Convention Center met your expectations flawlessly. We appreciate you choosing us and hope to see you again soon.

8/10 - 좋아요

Julie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 6일
Julie, thank you for choosing to stay at the SpringHill Suites Houston Downtown/Convention Center and for taking the time to rate our hotel. We're pleased to see that your visit met your expectations. We look forward to welcoming you back again in the future.

10/10 - 훌륭해요

Rhonda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Enjoyed my stay in the luxurious surroundings and excellent customer atmosphere.
답변 제공: Customer Service 님, 2024년 3월 5일
Rhonda, it is heartening to read how much you valued your stay at SpringHill Suites Houston Downtown/Convention Center. Knowing our luxurious environment and superior client service enhanced your experience brings us joy. We're eager to provide you with another enjoyable stay in the future.

10/10 - 훌륭해요

Rebecca

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 27일
Rebecca, we're thrilled you enjoyed your stay at SpringHill Suites Houston Downtown/Convention Center. Thank you for acknowledging us as a great place for accommodation. We look forward to welcoming you back in the future.

8/10 - 좋아요

CRISTINA

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I would stay here again.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 26일
Cristina, we're thrilled to hear that you would consider another stay at SpringHill Suites Houston Downtown/Convention Center. Thank you for sharing your impressions. We look forward to your next visit!

10/10 - 훌륭해요

Andrew

2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 7일
Andrew, thank you for your top score rating on Expedia. At SpringHill Suites Houston Downtown/Convention Center, we strive to provide a delightful experience to each guest. We appreciate your feedback and are ecstatic to hear that you were satisfied with your stay. Looking forward to welcoming you back in the future.

10/10 - 훌륭해요

Jeff

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
room was larger than expected. I will stay here again
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 30일
Jeff, your commendations about the spaciousness of the rooms at SpringHill Suites Houston Downtown/Convention Center are greatly appreciated. It's reassuring to know that you are considering returning in the future. We're eager to serve you again on your next visit.

2/10 - 너무 별로예요

Austin

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
We appreciate your feedback, Austin.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

10/10 - 훌륭해요

Rosio

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Customer Service 님, 2024년 1월 13일
Rosio, thank you for choosing SpringHill Suites Houston Downtown/Convention Center and leaving a top-rated score. It's wonderful to hear that your stay met your expectations, and we are looking forward to welcoming you again in future endeavors.

6/10 - 괜찮아요

Joseph R

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hard Mattress and shower leaks
Mattress way to firm which caused wife and I restless sleep and waking up sore. Shower leaks badly causing puddles in floor posing slip hazard.
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 9일
Joseph, we regret to hear about the issues you experienced during your stay pertaining to the firmness of the mattress and the unwanted water in the bathroom. The comfort and safety of our guests are our utmost priorities. Your comments have been passed onto the relevant teams to access. We wish to have another opportunity to provide you with the quality stay and restful sleep that we're known for.

10/10 - 훌륭해요

Lindsey

답변 제공: Customer Service 님, 2024년 1월 13일
Lindsey, it's great to hear that your stay at SpringHill Suites Houston Downtown/Convention Center went well with no specific issues. We appreciate your feedback and would be thrilled to welcome you back anytime. Thank you for choosing our hotel.

10/10 - 훌륭해요

Lorena

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Short stay good service
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 9일
Lorena, thank you for sharing your positive experience at SpringHill Suites Houston Downtown/Convention Center. We are thrilled to hear our service met your expectations for your brief visit. Your feedback is appreciated, and we hope to host you again in the future.

10/10 - 훌륭해요

Flor

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excelente estancia
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Flor, tus amables palabras significan mucho para nosotros. En SpringHill Suites Houston Downtown/Convention Center, nos esforzamos por brindar una excelente estadía a todos nuestros huéspedes. Estamos encantados de que haya disfrutado de su tiempo con nosotros y esperamos darle la bienvenida nuevamente en un futuro cercano. ¡Viajes seguros!

6/10 - 괜찮아요

Garrett

2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Garrett, thank you for taking the time to provide a rating about your recent stay. We're sorry to hear that you didn't have an outstanding experience. We encourage our guests to share more detailed feedback to help us improve. We hope to get the opportunity to welcome you back in the future and show you our commitment to making your stay exceptional.

6/10 - 괜찮아요

Emily

가족 여행
Fine for one night
The hotel wasn't bad and I would stay there again but there were a multitude of inconviences. The first surprise was that the valet did not have concierge service. That left it up to the customer to track down a luggage cart, unload their luggage into the room, and then get it back into the car after checkout. The lady at the front desk was terse, and frankly a bit rude at check-in. The room itself looked clean to the naked eye, but later we found stains on the carpet, the bedding, and the couch, and the counter/divider was filthy. The bed was not comfortable and there weren't sufficient sheets, blankets, or pillows for the pull-out couch. The bathroom was quite nice. The only thing I'd add there is a holder/tray for customers to place their items (razors, sponges, facial & hair products) inside the shower instead of having to place them on the floor of the shower. Also a foot prop would be helpful. Checkout was fast, friendly, and easy. Again, none of these are huge things, But they are inconveniences that I wanted to point out since y'all did send this survey to me for my opinion.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 30일
Emily, we appreciate your feedback regarding your stay. It's noted that there were aspects of our service that didn't match your expectations. Concerns with luggage handling and the interaction at reception are taken seriously. We aim to uphold cleanliness and comfort in all rooms - it appears we missed our goal for your visit. Your suggestions about potential shower additions are valued. It's great to hear checkout was smooth. These points will be used to improve future guest experiences. We welcome the opportunity to host your stay once more, hoping to give you a more enjoyable stay.

8/10 - 좋아요

Emmanuel

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I did not like the way 2 of the hotels are connected
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 26일
Emmanuel, we're happy to hear you enjoyed your time but understand that the design of our interconnected buildings may not appeal to everyone. We hope everything else met your expectations, and we look forward to the possibility of you choosing SpringHill Suites Houston Downtown/Convention Center in the future.

2/10 - 너무 별로예요

Jose

2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 21일
Thank you for sharing your feedback, Jose.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.

10/10 - 훌륭해요

gary

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Would Recommend
Very nice and spacious rooms. Good continental breakfast. Very clean. Nice work out facilities. A little confusing at times with the layout of the building being attached to other hotels.
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 6일
Gary, it's great to hear that you appreciated the size and cleanliness of your room at SpringHill Suites Houston Downtown/Convention Center. We're also pleased you enjoyed our breakfast selection and fitness amenities. Regarding the building's layout, we understand it can be slightly complex, given its connected architecture. On future visits, our team members are always ready to assist you with the navigation. We look forward to welcoming you back soon.

8/10 - 좋아요

Shesh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 6일
Shesh, thank you for taking the time to rate SpringHill Suites Houston Downtown/Convention Center. We're glad to see that your stay with us was a positive experience. We hope to have the chance to provide an even better experience on your next visit.

10/10 - 훌륭해요

IP SKILL

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
La zona è un po' malfrequentata, soprattutto persone senza fissa dimora.
2023년 11월에 8박 숙박함
답변 제공: Customer Service 님, 2023년 11월 29일
Ip, grazie per aver condiviso la tua esperienza. Ci rendiamo conto che la zona circostante può sembrare imprevedibile, tuttavia, posso assicurarti che la sicurezza dei nostri ospiti è la nostra massima priorità grazie alla presenza costante dei nostri colleghi e delle misure di sicurezza in atto. Speriamo di avere l'opportunità di accoglierti nuovamente al SpringHill Suites Houston Downtown/Convention Center.

10/10 - 훌륭해요

HEIDI

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 29일
Thanks for sharing this perfect rating, Heidi!We're thrilled to hear you enjoyed your stay at SpringHill Suites Houston Downtown/Convention Center! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 - 훌륭해요

sarah

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was wonderful except the valet parking price. Wow! Crazy expensive.
2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 11월 25일
Sarah, it's great to hear you enjoyed most aspects of your stay at SpringHill Suites Houston Downtown/Convention Center. We appreciate your feedback regarding our valet services pricing. It's a feature we continually examine to ensure value is provided to our guests. We look forward to welcoming you back in the future with even more wonderful experiences.

10/10 - 훌륭해요

Carlos

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente opción
2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 11월 22일
Carlos, es maravilloso saber que SpringHill Suites Houston Downtown/Convention Center te pareció una excelente opción. Apreciamos sus comentarios y esperamos darle la bienvenida nuevamente para otra estadía maravillosa.

8/10 - 좋아요

Mitch

2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 11일
Mitch, it's pleasing to note you had a positive experience at the SpringHill Suites Houston Downtown/Convention Center. It would be great to have you again for another fine stay.

6/10 - 괜찮아요

Loree

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Mostly good
The room had a great bathroom & bedroom space but we were terribly disappointed with the sofa bed. The sofa bed barely held one person because the mattress was not even full sized. Also it was very worn & thin.
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 20일
Loree, it's essential for us that all parts of the room meet guest expectations, and it appears the pull out sofa bed didn't hit the mark during your recent stay. We're committed to maintaining our standard of comfort and will take your feedback into account. Despite this, we're glad to read that you found our bathroom and bedroom spaces satisfactory. We hope you'll consider giving us another chance to meet your expectations fully in the future.

10/10 - 훌륭해요

svetlana

가족 여행
Clean, friendly staff
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 21일
Svetlana, thank you for choosing SpringHill Suites Houston Downtown/Convention Center. We're elated to know that you found our hotel to be well-maintained and our team members amiable. We hope your travels bring you back to us in the future.

6/10 - 괜찮아요

Louise

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Dirty Room and expensive parking
It costs $50 per night to park your car. Also there was a big stain on the floor plus it looked like blood on the wall.
2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 11월 19일
Louise, we regret that aspects of your stay did not meet your expectations. We understand your dissatisfaction with the parking fees, and we acknowledge your discomfort with the room's cleanliness. Please know that our team members strive to maintain a high standard of hygiene. Your insights help us better prioritize our services and we will surely consider them in order to improve future guests' experiences.

8/10 - 좋아요

Lev

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
OK
2023년 11월에 4박 숙박함
답변 제공: Customer Service 님, 2023년 11월 18일
Lev, it sounds like your stay at SpringHill Suites Houston Downtown/Convention Center met your expectations. Thank you for sharing your experience. We hope to welcome you back again soon for an even more satisfying stay.

10/10 - 훌륭해요

Blair

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location, great hotel!
What a great hotel! Location was right in the middle of the business district and walking distance to great restaurants. The staff were friendly and helpful - suggestions were made based on what we wanted, not just standard recommendations and were right on the money each time. The room was spacious and clean and the breakfasts catered for a range of dietry needs. We really enjoyed our time in Houston and cant wait to return. We will stay here again for sure!
2023년 11월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 11월 15일
Blair, it's wonderful to hear about your positive experience at SpringHill Suites Houston Downtown/Convention Center. We're delighted that you appreciated the central location and that our team members were able to provide helpful, tailored suggestions. We're also thrilled to learn that you enjoyed our spacious rooms and versatile breakfast offerings. Your excitement about returning is the highest compliment we could receive, and we can't wait to welcome you back!

10/10 - 훌륭해요

Timothy 님, Port Washington

출장 여행
좋아요: 숙박 시설 상태 및 시설
All good
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 15일
Timothy, it's delightful to see that your experience at SpringHill Suites Houston Downtown/Convention Center was all positive. We appreciate your feedback and look forward to your next stay with us.

6/10 - 괜찮아요

MICAH

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We made a reservation for a King suite with a double pull out bed. Confirmed against the hotels own website that that room was actually an option. When we arrived, we were given a Queen with a single pull out, which was less than ideal as there were four people sharing the room. When I asked the front desk about the size of the room, they said the hotel didn't have any King/Double rooms, which was very frustrating. I was also told there wouldn't be any change to our room rate. I won't be staying at this hotel again for this reason alone. Very frustrating.
2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 11월 15일
Micah, we appreciate your feedback and understand your frustration concerning the room type discrepancy you experienced during your stay. Our aim is to always provide accurate information and meet our guests' expectations, and we regret that wasn't the case with your reservation. We're also sorry if you were not satisfied with the resolution provided regarding the room rate. Ensuring guest satisfaction is our utmost priority and we regret to hear that we fell short this time. We would welcome the opportunity to make it up to you should you choose to stay with us in the future. Your comments will certainly assist us in improving our service offerings.

8/10 - 좋아요

Claire

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had 2 very large cases for a convention. I asked for help and was told I needed to walk back outside and obtain a cart myself. I had a very hard time propelling the cart and could not make it turn. Finally a random person helped-not anyone on staff.
2023년 11월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 11월 14일
Claire, it's great to hear you chose SpringHill Suites Houston Downtown/Convention Center for your convention needs. However, it seems your experience with acquiring assistance for your luggage was challenging. Our objective is to provide an effortless stay, especially when our guests have heavy luggage. We appreciate your feedback, as this helps us identify areas where we can improve. We trust that your next visit will be more streamlined and enjoyable.

10/10 - 훌륭해요

Consuelo K

2023년 11월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 12월 6일
Consuelo K, it's a delight to know that you had an enjoyable experience at SpringHill Suites Houston Downtown/Convention Center. Your high rating speaks volumes about the level of satisfaction you've had with us. We appreciate your preference and look forward to serving you again.

10/10 - 훌륭해요

Tamie 님, Slidell

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
3 hotels in one. A stay here allows access to Courtyard and Residence Inn amenities. The facilities were very clean and the staff was very friendly. Houston PD is next door. Very walkable area with access to restaurants, a park, and the library.
2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 11월 12일
Tamie, thank you for the wonderful feedback about your stay at SpringHill Suites Houston Downtown/Convention Center. We are thrilled that you enjoyed the clean facilities and our welcoming team members. It's great to hear that you were able to explore the neighborhood and take advantage of nearby amenities. We look forward to welcoming you back on your next visit to Houston.

10/10 - 훌륭해요

Patricia

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 10일
Patricia, it's fantastic to hear you had such a satisfying experience at SpringHill Suites Houston Downtown/Convention Center. We appreciate your feedback and hope to see you again in the future. Safe travels!

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
nothing CLEAN AND SAFE
2023년 10월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 11월 1일
Andrew, we're delighted to hear that you appreciated the cleanliness and safety at SpringHill Suites Houston Downtown/Convention Center. It's our priority to keep our environment as secure and spotless as possible for our guests. Thank you for sharing your experience with us. We'd be thrilled to have you back.

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 27일
At the SpringHill Suites Houston Downtown/Convention Center, we're beyond pleased to know you had a five-star experience. Your rating speaks volumes about your time with us. We hope to have the pleasure of hosting you again soon.

10/10 - 훌륭해요

Cynthia

2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 1일
Thanks for the perfect rating, Cynthia! We can't wait to see you again soon for another amazing experience at SpringHill Suites Houston Downtown/Convention Center. Have a great day!

10/10 - 훌륭해요

Robert Deshaun

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice size rooms
2023년 10월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 10월 24일
Robert, thank you for highlighting the spaciously comfortable rooms at SpringHill Suites Houston Downtown/Convention Center. It's great to hear you appreciate our accommodations. We look forward to your return!

10/10 - 훌륭해요

marilyn

2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 13일
Marilyn, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at SpringHill Suites Houston Downtown/Convention Center!

4/10 - 별로예요

Piyumi

좋아요: 청결 상태
별로예요: 직원 및 서비스
I really wanted to rate this property high as the place was clean and it was relatively easy to get around to the key places around Houston. However I then had a clothes bag taken from my room. I would like to assume it was an accident but I was disappointed at the level of support the staff then gave to locate it. I had to chase them up a few times to see if they were able to find it (which they didn’t). If you are staying at this property I would suggest you lock your items and don’t leave anything out.
2023년 10월에 4박 숙박함