"The staff at the Concirege, esp. Mary, were very helpful and so were those at front desk who upgraded us to a better room when we checked in. We were just disappointed that the tissue paper in the washroom was not replaced with a new one and the tissue box was almost empty. The clothes bag also had a broken zipper so we had to ask for a one. Kim, who gave us a hotel tour, was very helpful and accomodating. We were hoping to get some greeting when we had breakfast but.wqs not given one for our 46th Anniversary."