수영장

메리어트 인디애나폴리스 이스트 여행 후기

3.5 out of 5
메리어트 인디애나폴리스 이스트
7202 E 21st St, Indianapolis, IN

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 998개 이용 후기 중 493개" "
평점 8 - 좋아요. 998개 이용 후기 중 241개" "
평점 6 - 괜찮아요. 998개 이용 후기 중 120개" "
평점 4 - 별로예요. 998개 이용 후기 중 69개" "
평점 2 - 너무 별로예요. 998개 이용 후기 중 75개" "

8.6/10

청결 상태

8.4/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

2/10 - 너무 별로예요

Marissa

별로예요: 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 13일
Marissa, thank you for taking the time to leave a rating for your recent stay. We see that your experience was not reflective of the high standard we usually aim to provide. Your feedback is essential for us, as it helps us identify areas for improvement. We hope to have another chance to host you and deliver a more positive experience.

6/10 - 괜찮아요

Jaide

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Didn’t like that there was no complimentary breakfast.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 11일
Jaide, it's regrettable that the lack of a complimentary breakfast didn't meet your expectations. Some of our booking options include breakfast, and it's always available for purchase in our on-site restaurant. We appreciate your feedback as it helps us improve our guest experience.

2/10 - 너무 별로예요

Ashley

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
별로예요: 직원 및 서비스
We were given keys to a room that already was occupied by another guest. Our TV is not working.. very disappointed.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 11일
Ashley, we regret to hear about the mix-up that occurred during your check-in and the difficulties you experienced with the television. Please know that we strive to ensure every guest's needs are met correctly the first time around. Should any challenges arise during current or future stays, our team members are always prepared to assist promptly to provide you with a comfortable experience. We hope you'll allow us another opportunity to serve you better.

10/10 - 훌륭해요

Ana

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast super good
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 1일
Ana, thank you for sharing your feedback. We're thrilled to hear you enjoyed the breakfast at Marriott Indianapolis East. We take great pride in the meals we prepare and are delighted it added to your positive experience. It's always lovely hosting you and we look forward to your next visit.

10/10 - 훌륭해요

jason

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 26일
Thank you for the amazing rating, Jason!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Marriott Indianapolis East soon!Thanks again for leaving your feedback!

8/10 - 좋아요

Tricia

2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 23일
Tricia, it's rewarding to see that you've had a pleasant stay at Marriott Indianapolis East. We appreciate your rating and would be delighted to welcome you back should your travels bring you to our area again.

10/10 - 훌륭해요

sylvia

Staff was friendly and awesome easy check in
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 12일
Sylvia, it's wonderful to hear your feedback about the Marriott Indianapolis East. Great to know you found our team members to be friendly and your check in process to be smooth. We look forward to welcoming you back for another awesome experience.

10/10 - 훌륭해요

Terry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 4일
Thanks for the perfect rating, Terry! We can't wait to see you again soon for another amazing experience at Marriott Indianapolis East. Have a great day!

10/10 - 훌륭해요

Femi

출장 여행
좋아요: 청결 상태, 편의 시설/서비스
Great place
2023년 12월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 1월 27일
Femi, thank you for your review. We're delighted to see you enjoyed your stay at Marriott Indianapolis East. We aim to continuously provide a great place for our guests. Looking forward to welcoming you back in the future.

10/10 - 훌륭해요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff are always wonderful every time I stay here.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 17일
Lisa, we appreciate your fantastic feedback for Marriott Indianapolis East. The welcoming nature of our team members is a point of pride for us and we're thrilled to hear that your experiences have consistently been positive. We look forward to hosting you again in the future.

10/10 - 훌륭해요

Michael

답변 제공: Customer Service 님, 2024년 1월 13일
Michael, we appreciate you taking the time to rate your stay at Marriott Indianapolis East. It's outstanding to hear that everything seemed to live up to your expectations. We strive to deliver a unique experience filled with warmth and friendliness. We hope to welcome you back soon for another excellent stay.

6/10 - 괜찮아요

sylvia

2023년 12월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 1월 23일
Sylvia, thank you for your rating. Your feedback is valuable in our commitment to continuously improve guest experience. Should you have any specific comments or suggestions, please feel free to share them. We hope to have the chance to demonstrate a more exceptional service during your next visit.

8/10 - 좋아요

Byron

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 31일
Thank you for the 4-star rating, Byron!We are delighted to see that you had a wonderful time at Marriott Indianapolis East. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

10/10 - 훌륭해요

Pat

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 12일
Pat, thank you for your top rating! The Marriott Indianapolis East is thrilled you had an exceptional experience with us. We eagerly anticipate your return and the chance to impress you further.

10/10 - 훌륭해요

María

2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 17일
Thanks for sharing this perfect rating, Maria!We're thrilled to hear you enjoyed your stay at Marriott Indianapolis East! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

8/10 - 좋아요

Brandy

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 16일
Brandy, thank you for your rating of Marriott Indianapolis East. We're delighted to see that your stay with us was enjoyable. Your support means a lot to our team members and we hope to welcome you back in the near future.

4/10 - 별로예요

Sunny

출장 여행, 가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Front desk staff was very friendly and very helpful. Restaurant was far from that. Called to order food and was on hold for around 20 minutes and no one came back to the phone. Hung up and front desk took my order to help me out. Picked up food and it was wrong and I had to go back downstairs and get the rest of my order. Got a baked potato and was given no utensils to eat with and ordered a cheeseburger and got absolutely no condiments with it. Restaurant definitely needs some work. Food and service was terrible. For paying $50 for 2 small meals you’d think you get utensils and some condiments.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 12일
Sunny, we're sorry to hear about your frustrating experience with the restaurant. We acknowledge your concerns and appreciate you bringing them to our attention. Our team constantly strives to provide exceptional service, so we regret to hear that your dining experience was less than satisfactory. We'll ensure your feedback is considered to improve our dining services moving forward. Despite the challenges you faced, it's positive to hear our colleagues at the front desk were helpful and friendly. We hope to have a chance to provide you with a better hospitality experience in the future.

6/10 - 괜찮아요

Travis Wayne

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Restaurant and bar had horrible service, room was decent and clean, won’t be back to this property
2023년 12월에 4박 숙박함
답변 제공: Customer Service 님, 2023년 12월 12일
Travis, we appreciate your feedback. It's regrettable to hear about your experience in our restaurant and bar. Your comfort and satisfaction are our priority, and we're pleased to know you found the room to your liking. Your remarks will be utilized to make enhancements where necessary. We hope that you might consider giving us another chance in the future.

10/10 - 훌륭해요

Loretta

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
staff was very nice ! & rooms was clean & pleasant
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 10일
Loretta, we're thrilled to know that you had such a positive experience at Marriott Indianapolis East. It's absolutely gratifying to hear that our team members made your stay special and that you appreciated the cleanliness of our rooms. Your kind words serve as motivation for our continuous hard work to provide exceptional experiences. Thank you for leaving a review and we hope to welcome you back in the near future.

2/10 - 너무 별로예요

Brian

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Expidia booked a room that was not there when i arrived for check in. Check in person could have cared less to help me.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 7일
Brian, it's regrettable to hear about the challenges you encountered during the check-in process. We expect our team members to always provide assistance and it appears from your feedback this standard wasn't met. We'll certainly look into this matter and ensure we uphold the high service levels we aim for. Thank you for bringing this to our attention.

10/10 - 훌륭해요

colleen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Traffic noise
2023년 11월에 4박 숙박함
답변 제공: Customer Service 님, 2023년 12월 6일
Colleen, it's heartening to know you rated the Marriott Indianapolis East highly despite noting the noise from traffic. Rest assured, during your next stay we can suggest rooms in a more tranquil part of the property. We appreciate your feedback and are looking forward to hosting you again soon.

4/10 - 별로예요

Marcel

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
We stayed for the B1G Championship game. Arrived near 1AM immediately after the game to discover they had our reservation but no room available for us. This was despite my coming into the hotel in person 12 hours earlier to pre-check in and confirming my credit card, ID and getting a parking pass for their lot with the desk clerk. She informed me that our room wasn't ready at 1PM (as expected) so we had no key cards or room number given to us (also as expected). The night clerk took 20 min including determining that all the hotels immediately around them had no rooms either. Eventually, to his credit, he gave us a room that had been assigned to someone else who hadn't shown up yet which probably caused problems for him with someone else later. We did not get the king bed room we booked as a result but at least we had somewhere to sleep. Further irritating, the cleaning staff left the alarm turned on which went off somewhat early and they stocked the coffee maker with only decaffeinated coffee.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 6일
Marcel, we sincerely apologize for any frustration experienced concerning your room assignment and the finer details of your stay. It's evident you faced some inconvenience upon late-night arrival and had some issues related to housekeeping. Your feedback is paramount in our constant pursuit of improving our services, and you can rest assured we are taking the necessary actions. We remain, as always, committed to our guests' satisfaction. We appreciate your understanding and hope to have another opportunity to deliver the high standard of hospitality you should expect from us.

6/10 - 괜찮아요

Marty

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 12월 6일
Marty, even though there wasn't any specific feedback left, your rating suggests there's room for improvement. Rest assured, we always strive for excellence and your input helps us to work on areas that could further enhance our guest experiences. We would love for the opportunity to turn things around on your next stay.

10/10 - 훌륭해요

Elise

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Other then having to pay for parking $9 and breakfast was $23 for one person is was a good hotel.
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 26일
Elise, thank you for your feedback. At Marriott Indianapolis East, we aim to provide a positive experience and we're delighted to hear that you found us to be a good hotel. We appreciate your remarks about the parking and breakfast costs. Our rates reflect the value, security, and convenience we wish to offer to our cherished guests. We look forward to the opportunity to serve you again in the future.

10/10 - 훌륭해요

Wayne

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful hotel!
2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 11월 23일
Wayne, thank you for your glowing words about Marriott Indianapolis East. It's rewarding to know that your experience with us was a standout one. Your positive feedback is immensely valued, and we look forward to hosting you again soon.

6/10 - 괜찮아요

Rhonda

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Well, Imessed up. I showed up a day early for my reservation but the check-in staff was excellent and moved my reservation! The room was comfortable but, it seemed to have paper thin walls as i could hear guests talking either in the next room or in the hallway.
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 21일
Rhonda, we appreciate you taking the time to share your experience. It's wonderful to hear our team members were able to accommodate your change in reservation and that you found our room comfortable. We are, however, sorry to hear about your experience with noise from neighboring rooms. Our team values your feedback and will work to ensure a more peaceful stay for our future guests. Thank you again, and we hope to have another opportunity to serve you better.

2/10 - 너무 별로예요

Jin

2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 11일
We appreciate you taking the time to share your feedback, Jin.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

10/10 - 훌륭해요

Shereen

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 20일
Thanks for the outstanding rating, Shereen!We're delighted your time at Marriott Indianapolis East was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 - 훌륭해요

Jose

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Dated hotel, but great staff
Nice room, very dated. This is like the clearance version of The Marriotts in Indianapolis. The hotel staff was great and friendly.
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 20일
Jose, we truly value your feedback and we're thrilled that you found your room satisfying. Marriott Indianapolis East is filled with heritage charm, and it’s fantastic to know that our team members went out of their way to make your stay even better. We can't wait to welcome you back for another memorable experience.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 4박 숙박함
답변 제공: Customer Service 님, 2023년 11월 14일
Thank you for the lovely rating!It's great your time at Marriott Indianapolis East was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

4/10 - 별로예요

Jennifer

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 30일
We appreciate you sharing your concerns with us, Jennifer.We regret to hear that you were dissatisfied with your recent visit. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

10/10 - 훌륭해요

Lonell

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 28일
Lonell, thank you for your fantastic support towards Marriott Indianapolis East. We're thrilled to know that your stay with us was seamless. We're excited to welcome you back in the future.

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice Hotel
Very clean and customer service was excellent
2023년 10월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 10월 27일
Marriott Indianapolis East is thrilled to hear you had a wonderful stay with us, enjoying the cleanliness of our property as well as the exceptional customer service. We strive to create a memorable experience for all our guests, and we look forward to welcoming you back in future stays.

10/10 - 훌륭해요

Jeanne

출장 여행
좋아요: 청결 상태, 직원 및 서비스
There is very little choice in a 5 mile radius for restaurants. The area is not that safe. Check in was easy and fast.
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 27일
Jeanne, thank you for sharing your visit at Marriott Indianapolis East. We're delighted to hear that our expedited check-in process added convenience to your stay. The safety and satisfaction of our guests are of utmost importance to us. While there aren't many restaurants nearby, we trust our team members' local knowledge helped guide you to some lovely dining options in the wider area. Please remember we're always here to assist in making your stay as enjoyable as possible.

6/10 - 괜찮아요

Courtney

단체 여행, 연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I would like to file a complaint. When we got there they charged a $50 deposit fee that it did not say anywhere on Travelocity, the hotel’s website, or on the hotel’s app. They also charged for any wifi that wasn’t spotty, didn’t give any wifi passwords
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 23일
Courtney, we appreciate your feedback. Upon check-in, a deposit fee is usually required, and we apologize if this wasn't communicated effectively. Regarding the WiFi, our goal is to provide accessible and high-quality WiFi to our guests, and we're disheartened to hear of your experience. We're committed to improving our services based on guest feedback like yours.

4/10 - 별로예요

Thomas

Overbooked and did not have our room
Never had a chance to stay. When I arrived was notified they overbooked the hotel and did not have any rooms for me. When I asked what are you going to do to fix the situation they eventually found us another Marriott that had room about 20 minutes away. Was very frustrating but in the end they did take care of things.
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 23일
Thomas, thank you for sharing your experiences and feedback. It's unfortunate that there were challenges with your reservation. We're glad that a suitable alternative was arranged, although we understand it added some extra travel time to your stay, causing some frustration on your part. Your patience and understanding in this matter was genuinely appreciated. In the future, we hope to have the opportunity to deliver a seamless experience you'll be able to fully enjoy.

10/10 - 훌륭해요

Tony

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Marriott hotels are always,clean and very nice looking
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 22일
Thank you for the 5/5 rating, Tony!It's excellent you enjoyed your time at Marriott Indianapolis East so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

6/10 - 괜찮아요

Janina

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 17일
We appreciate you taking the time to share your feedback, Janina.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

10/10 - 훌륭해요

Kimaya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good stay
It was great. Will stay again
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 17일
Kimaya, it's fantastic to hear you enjoyed your experience at Marriott Indianapolis East. Thank you for your intention to return; we can't wait to have you back with us. Safe travels until then!

10/10 - 훌륭해요

Ashley 님, Terre Haute

2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 5일
Thank you for the fantastic rating, Ashley!We strive to make all of our guests feel welcome and relaxed during their time at Marriott Indianapolis East! We can't wait to see you again soon.

10/10 - 훌륭해요

Isiah

2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 5일
Thank you for the wonderful rating, Isiah!It's fantastic you enjoyed your time at Marriott Indianapolis East so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 - 훌륭해요

William

2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 15일
Thanks for the perfect rating, William!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Marriott Indianapolis East.Have a wonderful day!

10/10 - 훌륭해요

Virginia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good stay, Recommend
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 12일
Virginia, thank you for taking the time to recommend Marriott Indianapolis East. We're thrilled you had a good stay with us and we look forward to your return visit.

10/10 - 훌륭해요

Dave

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No continal breakfast 23 dollars is way high for breakfast .
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 12일
Dave, thank you for your high rating. At Marriott Indianapolis East, we strive to provide a variety of breakfast options to match our guests' expectations. We appreciate receiving your feedback, and we'll certainly consider it while performing our regular reviews of our amenities and pricing. We hope you had an otherwise pleasant stay and look forward to hosting you again.

10/10 - 훌륭해요

david

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 10월 11일
David, it's great to hear that your experience at Marriott Indianapolis East was positive. We do our best to ensure that all our guests leave with a positive impression. We hope to have the opportunity to welcome you back in the future. Have a great day!

10/10 - 훌륭해요

Maria

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 10일
Maria, it's wonderful to see you had such a great experience at the Marriott Indianapolis East. We appreciate your succinct feedback and look forward to welcoming you again in the future!

10/10 - 훌륭해요

Jodi

2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 29일
Thank you for the fantastic rating, Jodi!It's outstanding you had such a wonderful experience at Marriott Indianapolis East. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 - 훌륭해요

Virginia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice
2023년 9월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 8일
Thank you for taking the time to leave this wonderful rating, Virginia! We hope to see you again soon at Marriott Indianapolis East so we can share yet another amazing experience!

4/10 - 별로예요

Donna

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not happy
The pillow and bedding smelled like urine to the point i acould not SLEEP. The room was covered in dust. There was urine all over in the bathroom.
2023년 9월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 10월 2일
Donna, we are genuinely sorry to hear that your stay did not meet expectations. Cleanliness is essential to us, so we regret to hear about the issues with the room cleanliness and bedding condition. Rest assured, we have shared your feedback with our cleaning team for immediate action. We hope to have another chance in the future to give you a proper experience.

4/10 - 별로예요

Doris

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Very disappointed with bar/restaurant
My choice for this stay was based mainly on having a restaurant on property. The waitress was doing her best. The problem was the bar service “terrible”. I know the response now a days is “we’re having trouble getting good help”. If you are charging a premium price for “goods and services” deliver.
2023년 9월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 28일
Doris, thank you for your feedback. It's unfortunate to hear about the issues you faced at our bar. We strive to provide a top tier service experience for all our guests, and it seems we did not meet those standards during your visit. We appreciate your understanding of the challenges faced in today's circumstances. Your views are valuable, and we'll certainly take them on board as we continuously work on improving our overall service delivery.