Carretera al Garrafon, Km. 5, Fracc. Mar Turquesa No. 20, Isla Mujeres, QROO, 77400
What's nearby
Parque de los Suenos - 3 min walk - 0.3 km
Punta Sur - 13 min walk - 1.1 km
Dolphin Discovery - 5 min drive - 4.6 km
Isla Mujeres Ferry Terminal - 9 min drive - 7.0 km
North Beach - 9 min drive - 7.4 km
Getting around
Cancun Intl. Airport (CUN) - 123 min drive
Restaurants
Punta Sur - 12 min walk
Mar Bella - 17 min walk
IceBar Mexico - 3 min drive
Kin Há Isla Mujeres - 6 min walk
The Joint - 5 min walk
About this property
Hotel La Joya
Hotel near Isla Mujeres Ferry Terminal
You can look forward to an airport shuttle, a terrace, and a garden at Hotel La Joya. This hotel is a great place to bask in the sun with a white sand beach, beach massages, and sun loungers. Treat yourself to a deep-tissue massage at the onsite spa. The on-site international cuisine restaurant, Las Mañanitas, offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as laundry facilities and a bar.
You'll also enjoy the following perks during your stay:
An outdoor pool
Free self parking
A roundtrip airport shuttle (surcharge), a 24-hour front desk, and luggage storage
Tour/ticket assistance, beach umbrellas, and a vending machine
Guest reviews speak highly of the helpful staff
Room features
All guestrooms at Hotel La Joya boast perks such as furnished balconies and air conditioning, as well as amenities like free WiFi and safes.
Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18
Check-out
Check-out before noon
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who may encounter issues with stairs should contact this property in advance. Elevators are not available.
We should mention
This property does not have elevators
Pool access available from 8:30 AM to 7:30 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Property is also known as
Hotel Joya Isla Mujeres
Joya Hotel
Joya Isla Mujeres
Hotel La Joya Hotel
Hotel La Joya Isla Mujeres
Hotel La Joya Hotel Isla Mujeres
Frequently asked questions
Does Hotel La Joya have a pool?
Yes, this property has an outdoor pool. Pool access is from 8:30 AM–7:30 PM.
How much does it cost to stay at Hotel La Joya?
As of Jul 10, 2025, prices found for a 1-night stay for 2 adults at Hotel La Joya on Jul 13, 2025 start from ₩127,305, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Hotel La Joya pet-friendly?
No, pets are not allowed at this property.
How much is parking at Hotel La Joya?
Self parking is free at this property.
What time is check-in at Hotel La Joya?
Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. Late check-in is available during limited hours.
What time is check-out at Hotel La Joya?
Check-out is at noon.
Does Hotel La Joya provide a shuttle to the airport?
Yes, there's an airport shuttle.
Where is Hotel La Joya located?
Offering direct access to the beach, this Isla Mujeres hotel is steps from Garrafon Natural Reef Park and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Parque de los Suenos and Capitán Dulché Museum are also within 10 minutes.
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Hotel La Joya Reviews
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 212 out of 313 reviews
10 - Excellent
212
Rating 8 - Good. 71 out of 313 reviews
8 - Good
71
Rating 6 - Okay. 19 out of 313 reviews
6 - Okay
19
Rating 4 - Poor. 6 out of 313 reviews
4 - Poor
6
Rating 2 - Terrible. 5 out of 313 reviews
2 - Terrible
5
9.2/10
Cleanliness
9.4/10
Staff & service
8.8/10
Amenities
8.6/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10
We loved the quiet laid back tropical feel of this place. It was just beautiful
Frank
Stayed 4 nights in Jun 2025
10/10
The view is spectacular and the water is fantastic
laura
Stayed 3 nights in May 2025
10/10
Hidden gem
Annette
Stayed 1 night in Jun 2025
10/10
The place is so well maintained, so beautiful. The staffs are very helpful and very friendly. Overall we had very pleasing and very wonderful experience to stay and explore in this area in this beautiful island.
Toto
Stayed 4 nights in Apr 2025
10/10
Excellent customer service, great rooms and amazing restaurant.
Brian
Stayed 2 nights in Mar 2025
8/10
The hotel is very well located. The rooms need an update but overalll..good..location excellent..clean swimming pool..I would come back...
Marcial
Stayed 1 night in May 2025
10/10
Terrific views of the water and sunsets, helpful staff and the convenience of having meals on site
William
Stayed 21 nights in Feb 2025
10/10
Enjoyed our stay!! Very unique hotel. Great staff!!!
Kent
Stayed 2 nights in Mar 2025
10/10
Very pretty and quaint property away from all the business of Playa Norte. Very close to punta sur, only a 10 minute walk. We came to relax and enjoy the beauty and this property delivered. It’s small and older but it’s beautiful and very charming. We would definitely return.
Vanessa
Stayed 2 nights in May 2025
10/10
Amazing experience. Just what we were looking for.
Paul
Stayed 7 nights in Mar 2025
2/10
Expensive,uncomfortable, crap food, nice view, coffe made from tap water horrible taste very bad experience
Francisco
Stayed 3 nights in May 2025
8/10
Truly lovely setting - the views and accessibility to the ocean are incredible we smirked right off the little hotel beach. Pool was delightful, staff highly easy and amenable. Woukd absolutely return again when the opportunity arises.
Lorraine
Stayed 1 night in Feb 2025
10/10
Although the room we originally requested was unavailable due to maintenance they made up for it with a free night. The hotel is beautiful the balconies spacious. The entire staff are pleasant and friendly. Love it there
laura
Stayed 5 nights in Jan 2025
6/10
Great location away from the busy and crowded downtown area. About 5km, which was easy to navigate by bus, taxi or golf cart.
Rooms were tired and a little run down.
Ashley
Stayed 3 nights in Dec 2024
10/10
Beautiful property. Very clean. We walked a lot and we felt very safe.
Barbie
Stayed 4 nights in Nov 2024
10/10
Great Safe place
charles
Stayed 1 night in Mar 2024
10/10
Great place, awesome views.
Abraham
Stayed 1 night in Apr 2023
6/10
Lots of stairs with uneven steps. The rooms are nice and clean but their bathroom is difficult to use. Every time someone gets a shower the whole bathroom is wet! We had to ask for a squeegee. And if someone is showering no one else can use the toilet. Staff is good and helpful. They have stairs to the access the ocean so you can swim in the ocean but there’s basically no beach. Overall a Fair Hotel for someone who wants a place to stay and explore the island with a golf cart.
Claudio
Stayed 3 nights in Apr 2025
10/10
Very cute and quaint hotel, most beautiful ocean views
Mollie
Stayed 1 night in Jan 2023
10/10
Quiet, peaceful, beautiful, quaint… luved breakfast on the terrace!
Jason
Stayed 1 night in May 2023
8/10
The views are amazing
allison
Stayed 5 nights in Nov 2023
10/10
Quaint little hotel- perfect stay for us to relax and unplug! Nothing fancy, but everything you need!
Skye
Stayed 3 nights in Apr 2024
10/10
Third time staying here in 20 years. Its always a good time
Kurt
Stayed 7 nights in May 2024
10/10
Quiet area. Great view of the water and Cancun.
dorn
Stayed 2 nights in Feb 2024
10/10
A must stay!!
Adorable and very convenient to local foods, venues, and attractions!!!
Easy golf cart ride to the whole isle!!!