해변에 위치, 백사장, 일광욕 의자, 비치 파라솔

프리빌리지 알룩세스 이슬라 무헤레스 - 어른 전용 여행 후기

4.5 out of 5

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 1073개 이용 후기 중 699개" "
평점 8 - 좋아요. 1073개 이용 후기 중 246개" "
평점 6 - 괜찮아요. 1073개 이용 후기 중 65개" "
평점 4 - 별로예요. 1073개 이용 후기 중 30개" "
평점 2 - 너무 별로예요. 1073개 이용 후기 중 33개" "

9.4/10

청결 상태

9.2/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

HARALAMBOS

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was clean and the staff was very friendly.
2024년 4월에 9박 숙박함

10/10 - 훌륭해요

Christina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We've been to several all inclusive resorts. We did bed and breakfast here. The breakfast was fabulous but with so many food options right outside the resort we enjoyed going out to eat. The property is very clean and the staff is very attentive! I would highly recommend this property and plan on going back.
2024년 4월에 7박 숙박함
답변 제공: Sebastian Barcelo. Asistant Manager. 님, 2024년 4월 24일
Dear Christina.Thanks for the splendid review!We're glad to knowing you had such an incredible time at Privilege Aluxes Isla Mujeres. We're very keen on having our guests feel excited to come back. There's nothing more important to us than the happiness of our guests. Thank you again for the fantastic review.We look forward to your next trip. Have a beautiful day!Warm regards,

8/10 - 좋아요

Dustin

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place
2024년 4월에 5박 숙박함
답변 제공: Sebastian Barcelo. Asistant Manager. 님, 2024년 4월 24일
Dear Dustin.Thanks for the fantastic review!We're happy you enjoyed your time with us so much at Privilege Aluxes Isla Mujeres! We care deeply about the happiness and satisfaction of our guests so it's excellent you appreciated our prime location. We love seeing our guests take advantage of our proximity to so many wonderful attractions.We look forward to hosting you again soon! Have an amazing day!Warm regards,

10/10 - 훌륭해요

Brenda

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was amazing...the property was well maintained but the price of the holiday was/is so expensive but it seems everything has gone up so don't know if we can afford it next year but it would definitely would be on our do again list
2024년 4월에 15박 숙박함
답변 제공: Sebastian Barcelo. Asistant Manager. 님, 2024년 4월 21일
Dear Brenda.Thank you for the excellent rating!We're so glad that you've enjoyed your stay at Privilege Aluxes Isla Mujeres so much. It's wonderful to know that your interactions with our staff have been so positive. We strive to provide each guest with exceptional service and we're so glad that several members of our team went above and beyond to ensure your satisfaction. We'll be sure to pass your compliments along to our team. We care deeply about the happiness and satisfaction of our guests so it's excellent you appreciated our prime location. We love seeing our guests take advantage of our proximity to so many wonderful attractions.Thanks again for taking the time to share your thoughts with us. We look forward to seeing you again soon. Have a beautiful day!Warm regards,

8/10 - 좋아요

Kevin

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Staff was great and the area was very safe. There is room damage such as the patio door could not lock. We had an issue getting kicked off the WIFi and the shower was never hot.
2024년 4월에 4박 숙박함
답변 제공: Sebastian Barcelo. Asistant Manager. 님, 2024년 4월 19일
Dear Kevin.Thank you for taking the time to share your review with us.We're glad to hear you had such a great experience with us. We care about the satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to communicate your feedback to our team.We're looking forward to sharing an even more pleasant experience with you soon. Thank you again and have a wonderful day! Warm Regards.

4/10 - 별로예요

Tina

출장 여행, 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Did not like the property at all. Our room smelled and towels, water, or anything else you might need was not refreshed on a daily basis. They gave you 1 bottle of alcohol on day 2 and that was it. If you wanted all-inclusive which we did not because we like to explore, it was $65 US per person and the food was blah. They had no music and when I played our music which everyone at the pool encouraged they asked us turn it off. Everyone at the pool booed!! The only thing we liked about this place was it was convenient to the main strip through the middle of town and the beach. Don’t waste your $$$.
2024년 4월에 5박 숙박함
답변 제공: Sebastian Barcelo. Asistant Manager. 님, 2024년 4월 15일
Dear Tina.Thank you for taking the time to share your experience with us. We regret the inconvenience with your room, we do not have any report from him about the room, if there was any problem you could go to reception or call by phone and without a doubt we would have helped you. In fact, if you only have breakfast included, you can upgrade to the all-inclusive regime for 65 dollars. Regarding music, it is prohibited to use speakers in the pool area, especially when there are live shows since every afternoon there is a different show. We hope to see you again and offer you a better stay. Kind Regards

8/10 - 좋아요

Glenn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great beach, close to restaurants
2024년 3월에 8박 숙박함
답변 제공: Sebastian Barcelo. Asistant Manager. 님, 2024년 4월 11일
Dear Glenn.Thanks for the fantastic review!We're happy you enjoyed your time with us so much at Privilege Aluxes Isla Mujeres! We care deeply about the happiness and satisfaction of our guests so it's excellent you appreciated our prime location. We love seeing our guests take advantage of our proximity to so many wonderful attractions.We look forward to hosting you again soon! Have an amazing day!Warm regards,

10/10 - 훌륭해요

Maryellen

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
PA is a smaller adult only, all inclusive resort with 3 restaurants to enjoy. It has a beautiful private beach with free chairs grass covered palpulas that provide great shade. All of the staff we dealt with were amazing. The guys on the beach work so hard running around in the heat and sand getting us food, drinks and even filling our insulated cups with ice. The pool was a blast with entertainment every afternoon and a swim up bar. Again the bartenders were non stop making our drinks with a smile. Alcohol choices varied but usually we were able to get our favorit,Captain Morgan and Absolute. Occasionally Jamisons but not at all bars. Beer choices were limited. Our group of 16 were very happy with our accommodations and the service. Food choices were mostly good. Some of the more picky eaters would have preferred more basic choices for dinner like Meat and potatoes. That said, the rib-eye offered is very small and not what you’d expect if you like a big juicy ribeye. We were a short walk away from lots of great food if you want to venture out a night or two which we did. PA offers special dinner nights of Rodizio (Brazillion meat off the spit) and Mexican which we really enjoyed too. They do a very nice job with both. They helped us celebrate a big birthday at Mexican night by setting up 2 tables of 8 so we could all be together and presented a small cake to our birthday boy turning 70! Speaking for myself and my husband, we will be back next year for 3rd visit!
2024년 3월에 7박 숙박함
답변 제공: Sebastian Barcelo. Asistant Manager. 님, 2024년 4월 10일
Dear Mary.Thank you for taking the time to share your experience with us. We are pleased to know that you enjoyed your stay to the fullest. We are happy to know that you were able to enjoy both the cocktails on the beach and the pool, we will take into account your comments about the food to improve for the future. We love knowing that the service we provided was the best, that you liked both the birthday cake and the mini event at the beach restaurant just for you.We're very keen on having our guests feel excited to come back. There's nothing more important to us than the happiness of our guests. Thank you again for the fantastic review.We look forward to your next trip. Have a beautiful day!Warm regards,

10/10 - 훌륭해요

Robert Warren Lima

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beach service is wonderful Food average
2024년 3월에 7박 숙박함
답변 제공: Sebastian Barcelo. Asistant Manager. 님, 2024년 4월 10일
Dear Robert.Thank you for the excellent rating!We're so glad that you've enjoyed your stay at Privilege Aluxes Isla Mujeres so much. It's wonderful to know that your interactions with our staff have been so positive. We strive to provide each guest with exceptional service and we're so glad that several members of our team went above and beyond to ensure your satisfaction. We'll be sure to pass your compliments along to our team. We care deeply about the happiness and satisfaction of our guests so it's excellent you appreciated our prime location. We love seeing our guests take advantage of our proximity to so many wonderful attractions.Thanks again for taking the time to share your thoughts with us. We look forward to seeing you again soon. Have a beautiful day!Warm regards,

8/10 - 좋아요

Curt

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 8박 숙박함
답변 제공: Sebastian Barcelo. Asistant Manager. 님, 2024년 4월 10일
Dear Curt.Thanks for your review.

10/10 - 훌륭해요

Robert

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent beach service; staff very friendly and accommodating
2024년 4월에 1박 숙박함
답변 제공: Sebastian Barcelo. Asistant Manager. 님, 2024년 4월 10일
Dear Robert.Thank you for the excellent rating!We're so glad that you've enjoyed your stay at Privilege Aluxes Isla Mujeres so much. It's wonderful to know that your interactions with our staff have been so positive. We strive to provide each guest with exceptional service and we're so glad that several members of our team went above and beyond to ensure your satisfaction. We'll be sure to pass your compliments along to our team. Thanks again for taking the time to share your thoughts with us. We look forward to seeing you again soon. Have a beautiful day!Warm regards

10/10 - 훌륭해요

Tamara

2024년 3월에 7박 숙박함
답변 제공: Sebastian Barcelo. Asistant Manager. 님, 2024년 4월 29일
Dear Tamara.Thanks for your review.

10/10 - 훌륭해요

Kyle

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff is wonderful! They treat us like family and keep us coming back year after year!
2024년 4월에 6박 숙박함
답변 제공: Sebastian Barcelo. Asistant Manager. 님, 2024년 4월 10일
Dear Kyle.Thanks for the splendid review!We're glad to knowing you had such an incredible time at Privilege Aluxes Isla Mujeres. We're very keen on having our guests feel excited to come back. There's nothing more important to us than the happiness of our guests. Thank you again for the fantastic review.We look forward to your next trip. Have a beautiful day!Warm regards,

8/10 - 좋아요

Christine

2024년 3월에 7박 숙박함
답변 제공: Sebastian Barcelo. Asistant Manager. 님, 2024년 4월 29일
Daer Christine.Thanks for your review.

10/10 - 훌륭해요

Robert

2024년 4월에 2박 숙박함
답변 제공: Sebastian Barcelo. Asistant Manager. 님, 2024년 4월 29일
Dear Robert.Thanks for your review.

4/10 - 별로예요

heather

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함
답변 제공: Sebastian Barcelo. Asistant Manager. 님, 2024년 4월 10일
Dear Heather.Thanks for your review.

10/10 - 훌륭해요

Eric

2024년 3월에 5박 숙박함
답변 제공: Sebastian Barcelo. Asistant Manager. 님, 2024년 4월 29일
Dear Eric.Thanks for your review.

10/10 - 훌륭해요

Kirsten Lynn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 6박 숙박함
답변 제공: Sebastian Barcelo. Asistant Manager. 님, 2024년 4월 10일
Dear Kirsten.Thanks for your review.

10/10 - 훌륭해요

Tina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The resort was very nice and the staff were all friendly and helpful. The resort was kept very clean and service was great.
2024년 3월에 5박 숙박함
답변 제공: Sebastian Barcelo. Asistant Manager. 님, 2024년 4월 3일
Dear Tina.Thank you for your great review. We are pleased to know that you enjoyed your stay with us. We are happy to know that you enjoy the service provided by our team and that you enjoy the different facilities and their cleanliness.We hope to see you again as soon as posible.Kind Regards

10/10 - 훌륭해요

Jason

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean property and very friendly staff. Food was good although the Satay location was disappointing.
2024년 3월에 7박 숙박함
답변 제공: Sebastian Barcelo. Asistant Manager. 님, 2024년 4월 3일
Dear Jason.Thanks for the splendid review!We're glad to knowing you had such an incredible time at Privilege Aluxes Isla Mujeres. We're very keen on having our guests feel excited to come back. There's nothing more important to us than the happiness of our guests. Thank you again for the fantastic review.We look forward to your next trip. Have a beautiful day!Warm regards,

10/10 - 훌륭해요

Marcela

2024년 3월에 5박 숙박함
답변 제공: Sebastian Barcelo. Asistant Manager. 님, 2024년 4월 21일
Daer Marcela .Thanks for your review.

10/10 - 훌륭해요

STEPHEN BENNETT

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All good
2024년 3월에 7박 숙박함
답변 제공: Sebastian Barcelo. Asistant Manager. 님, 2024년 4월 1일
Dear Stephen.Thanks for the splendid review!We're glad to knowing you had such an incredible time at Privilege Aluxes Isla Mujeres. We're very keen on having our guests feel excited to come back. There's nothing more important to us than the happiness of our guests. Thank you again for the fantastic review.We look forward to your next trip. Have a beautiful day!Warm regards,

10/10 - 훌륭해요

Michelle

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a wonderful resort. It has its own beach area with great chairs and shade. I wish the beach area was private, but they allow others to rent the chairs I think. The food was descent with several options. The pool area is really nice with different options for seating and sunbathing. Pool bar is a plus. The rooms are clean and comfy beds. Everything we needed was right there. I will be back.
2024년 3월에 7박 숙박함
답변 제공: Sebastian Barcelo. Asistant Manager. 님, 2024년 3월 31일
Dear Michelle.Thank you for taking the time to share your perfect stay with us. We are happy to know that you enjoyed our great location in the north of the island and our crystal-clear beach and the different restaurants. We are also delighted to know that you enjoyed our renovated rooms and our facilities.We hope to see you again.Kind Regards.

8/10 - 좋아요

Haney

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is very nicely appointed with beautiful and thiughtful design elements. We paid a premium to stay here and feel as though there was value in that premium.
2024년 3월에 7박 숙박함
답변 제공: Sebastian Barcelo. Asistant Manager. 님, 2024년 3월 31일
Dear Haney.Thank you for taking the time to share your review with us.We're glad to hear you had such a great experience with us. We care about the satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to communicate your feedback to our team.We're looking forward to sharing an even more pleasant experience with you soon. Thank you again and have a wonderful day! Warm Regards.

10/10 - 훌륭해요

carmen Rossana

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My family and I always go to Privilege Aluxes. It is nice and all the staff is so friendly. Every year at Cancun airport, they try for us to go and visit other hotels, but we always come back here, because we had had a very hood experien
2024년 3월에 3박 숙박함
답변 제공: Sebastian Barcelo. Asistant Manager. 님, 2024년 3월 31일
Dear Carmen.Thanks for the splendid review!We're glad to knowing you had such an incredible time at Privilege Aluxes Isla Mujeres. We're very keen on having our guests feel excited to come back. There's nothing more important to us than the happiness of our guests. Thank you again for the fantastic review.We look forward to your next trip. Have a beautiful day!Warm regards,

10/10 - 훌륭해요

Jennifer

단체 여행
The hotel is very clean and most of the staff is amazing. They ran out of beer every day we were there which was very annoying because it’s an all inclusive. When we complained the manager was very apologetic and definitely tried to make it right. The island itself is the most beautiful place I have ever been. Everyone on the island was so friendly.
2024년 3월에 5박 숙박함
답변 제공: Sebastian Barcelo. Asistant Manager. 님, 2024년 3월 24일
Dear Jeniffer.Thank you for taking the time to share your review with us.We're glad to hear you had such a great experience with us. We are happy to know our instalations and our cleanliness. We regret the small inconvenience with the beer because of the supplier, we emphasize that we always have different varieties in stock, whether in cans, glass or draft.We're looking forward to sharing an even more pleasant experience with you soon. Thank you again and have a wonderful day! Warm Regards.

10/10 - 훌륭해요

Eileen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Superb staff and service. Beautiful grounds and beach access within steps from property. Outstanding breakfast buffet.
2024년 3월에 4박 숙박함
답변 제공: Sebastian Barcelo. Asistant Manager. 님, 2024년 3월 24일
Dear Eileen.Thank you for the excellent rating!We're so glad that you've enjoyed your stay at Privilege Aluxes Isla Mujeres so much. It's wonderful to know that your interactions with our staff have been so positive. We strive to provide each guest with exceptional service and we're so glad that several members of our team went above and beyond to ensure your satisfaction. We'll be sure to pass your compliments along to our team. We care deeply about the happiness and satisfaction of our guests so it's excellent you appreciated our prime location. We love seeing our guests take advantage of our proximity to so many wonderful attractions.We are delighted that you enjoyed both the quality and variety of our buffet. We have a wide variety of breads, several types of pastries, butter, cheese, margarine, a fruit buffet, different types of hot dishes, show cooking where you can request that eggs be prepared to your liking.Thanks again for taking the time to share your thoughts with us. We look forward to seeing you again soon. Have a beautiful day!Warm regards,

10/10 - 훌륭해요

Sarita

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 7박 숙박함
답변 제공: Sebastian Barcelo. Asistant Manager. 님, 2024년 3월 24일
Dear Sarita.Thanks for your review.

6/10 - 괜찮아요

Marin

단체 여행
좋아요: 편의 시설/서비스
The property was acceptable but I am unhappy with the transportation services provided. I traveled with my friend and myself, both young women. Of course, we did everything we could to make sure we were safe in a different country. The hotel is associated with AGI tours, who we booked transportation services with. We read the email that contained things to look out for to make sure we were safe and not taken advantage of and it said to never accept help from anyone that wasn’t wearing an AGI shirt or had an AGI sign (in regards to the transport services booked). On the day of our departure, the men that greeted us had no AGI logo on anything they had with them. They also said they had upgraded us to a private yacht instead of the public ferry. This of course raised red flags and I decided to decline the offer to be “upgraded”. After much back and forth, they provided us with the original ferry tickets and drive us there. They also told us we would be late and potentially miss our flight if we did not take the private ferry. The public ferry was fine and we got to our destination safely, and on time for our flight. I called the manager of AGI and requested that whoever picks us up has an AGI logo or gear oh them, as ensured in the email. The person that picked us up was rude and did not look at us or speak to us, and made us load our own bags into the van. (this is not typical of services offered). i have no more space to leave more but i am unhappy with the services.
2024년 3월에 4박 숙박함
답변 제공: Sebastian Barcelo. Asistant Manager. 님, 2024년 3월 22일
Dear Marin.We appreciate you taking the time to share your feedback.We are surprised to hear that your experience was not as expected due to your interactions with Agi tours transportation services. We do not usually have problems of this type, but we apologize for the inconvenience caused. We hope that your vacation at Privilege aluxes has not been marred by an external factor. We hope to see you soon in the future and if necessary we ourselves will help you make your reservation with the carrier and there will be no problem at the time of your pick-up.

10/10 - 훌륭해요

Deborah Ann

2024년 3월에 7박 숙박함
답변 제공: Sebastian Barcelo. Asistant Manager. 님, 2024년 4월 10일
Dear Deborah.Thanks for your review.

6/10 - 괜찮아요

Terry Jo

연인과의 여행
The location of this property is great. Located close to bars, restaurants, and shopping. The beach is beautiful and you can walk a long way in both directions. The food was average. The service in the restaurants was good. I would consider other services below average. When we checked in, we were not given pool towel cards, a map of the facility, or much of an orientation. There were several days when they did not restock our mini bar, even after asking them several times. The bartenders were not overly friendly. Overall, we enjoyed our stay, but I don't think it was worth the price we paid.
2024년 3월에 7박 숙박함
답변 제공: Sebastian Barcelo. Asistant Manager. 님, 2024년 3월 17일
Dear Terry.We appreciate you taking the time to share your feedback.We care deeply about the happiness and satisfaction of our guests so it's excellent you appreciated our prime location. We love seeing our guests take advantage of our proximity to so many wonderful attractions.e regret the mentioned inconvenience of minibars. Minibars are only stocked once a day, if you have a do not disturb card they are not allowed to enter due to hotel protocol.We're disappointed to hear that your experience was tarnished by your interactions with some members of our team. Please know that we are dedicated to providing only the most attentive and courteous service to each individual staying in our hotel so we'll be sure to discuss your concerns moving forward.We hope you'll give us another opportunity to host you in the future for a more positive experience. Warm regards.

10/10 - 훌륭해요

McKenzie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When you hear people reference “their happy place” in their minds, mine is PA. I absolutely loved PA the two times I’ve been. It is clean, filled with happy familiar faces of the same employees, breathtaking views, delicious food, excellent services and the best location on Playa Norte.
2024년 3월에 7박 숙박함
답변 제공: Sebastian Barcelo. Asistant Manager. 님, 2024년 3월 17일
Dear Mckenzie.Thanks for the splendid review!We're glad to knowing you had such an incredible time at Privilege Aluxes Isla Mujeres. We're very keen on having our guests feel excited to come back. There's nothing more important to us than the happiness of our guests. We care deeply about the happiness and satisfaction of our guests so it's excellent you appreciated our prime location,We strive to provide each guest with exceptional service.Thank you again for the fantastic review.We look forward to your next trip. Have a beautiful day!Warm regards,

10/10 - 훌륭해요

Craig

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 6박 숙박함
답변 제공: Sebastian Barcelo. Asistant Manager. 님, 2024년 3월 17일
Dear Craig.Thanks for your review.

6/10 - 괜찮아요

Heidi

2024년 3월에 9박 숙박함
답변 제공: Sebastian Barcelo. Asistant Manager. 님, 2024년 4월 3일
Dear Heidi .Thanks for your review.

10/10 - 훌륭해요

MONIKA I

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location and very friendly stuff.
2023년 12월에 7박 숙박함
답변 제공: Sebastian Barcelo. Asistant Manager. 님, 2024년 3월 13일
Dear Monika.Thank you for the excellent rating!We're so glad that you've enjoyed your stay at Privilege Aluxes Isla Mujeres so much. It's wonderful to know that your interactions with our staff have been so positive. We strive to provide each guest with exceptional service and we're so glad that several members of our team went above and beyond to ensure your satisfaction. We'll be sure to pass your compliments along to our team. We care deeply about the happiness and satisfaction of our guests so it's excellent you appreciated our prime location. We love seeing our guests take advantage of our proximity to so many wonderful attractions.Thanks again for taking the time to share your thoughts with us. We look forward to seeing you again soon. Have a beautiful day!Warm regards,

8/10 - 좋아요

Nicole Marie 님, Henley

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great service and staff
2024년 3월에 4박 숙박함
답변 제공: Sebastian Barcelo. Asistant Manager. 님, 2024년 3월 13일
Dear Nicole.Thank you for sharing your experience with us. We love knowing that you enjoyed your experience thanks to the great service of our staff, it is one of our strengths as a hotel since we offer an exclusive and personalized service to each of our guests. We hope to see you as soon as posible.Kind regards

10/10 - 훌륭해요

Alisa

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I came here with ten of my friends and it was amazing. The staff were all welcoming, friendly and helpful! Samuel, Alex and Angel were the best. Not only was the resort itself beautiful, the views and the beach were perfect and so clean. We were able to book excursions right at the resort and golf carts which is so convenient. Definitely will be staying here the next time we come back.
2024년 3월에 4박 숙박함
답변 제공: Sebastian Barcelo. Asistant Manager. 님, 2024년 3월 13일
Dear Alisa.Thanks for the fantastic review!We love knowing that you enjoyed your experience thanks to the great service of our staff and our perfect location in the north of the island. We always try to keep our beach area as good as possible. We also love to know that you enjoyed our new offer of excursions and golf rentals to visit the entire island. We hope to see you again soon and offer you a better stay.Warm regards.

10/10 - 훌륭해요

Holly

2024년 1월에 5박 숙박함
답변 제공: Sebastian Barcelo. Asistant Manager. 님, 2024년 3월 13일
Dear Holly .Thanks for your review.

10/10 - 훌륭해요

Jeffrey Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Sebastian Barcelo. Asistant Manager. 님, 2024년 3월 17일
Daer jeffrey.Thanks for your review.

10/10 - 훌륭해요

Patricia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great resort overall! Felt very clean and safe. Food options were amazing! Staff were friendly and helpful. We had a rocky start the first day we were there but every day after was amazing.
2024년 3월에 4박 숙박함
답변 제공: Sebastian Barcelo. Asistant Manager. 님, 2024년 3월 10일
Dear Patricia.Thank you for the excellent rating!We're so glad that you've enjoyed your stay at Privilege Aluxes Isla Mujeres so much. It's wonderful to know that your interactions with our staff have been so positive. We strive to provide each guest with exceptional service and we're so glad that several members of our team went above and beyond to ensure your satisfaction. We'll be sure to pass your compliments along to our team. We are glad to know you enjoyed our clena rooms , instalations and our variety of food.Thanks again for taking the time to share your thoughts with us. We look forward to seeing you again soon. Have a beautiful day!Warm regards,

6/10 - 괜찮아요

Brett

좋아요: 숙박 시설 상태 및 시설
2024년 2월에 8박 숙박함
답변 제공: Sebastian Barcelo. Asistant Manager. 님, 2024년 3월 10일
Dear Brett.Thanks for your review.

6/10 - 괜찮아요

Rachael

연인과의 여행
좋아요: 청결 상태
First of all this hotel is very overpriced. The location of the beach is very confusing. online the picture show this beautiful white sand with turquoise water that you can swim in. This is not the case the Beach staff was very rude due to the fact that we did not have all inclusive wristbands. I will say the room was very clean and beautiful. The room we chose was a suite therefore the bedroom was separate, the cooling system must not have been working in the bedroom because it was very hot. The front desk staff was very kind and accommodating. Overall, I give this an average.
2024년 3월에 1박 숙박함
답변 제공: Sebastian Barcelo. Asistant Manager. 님, 2024년 3월 8일
Dear Rachael.We appreciate you taking the time to share your feedback.We're disappointed to hear that your experience was tarnished by your interactions with some members of our team. Please know that we are dedicated to providing only the most attentive and courteous service to each individual staying in our hotel so we'll be sure to discuss your concerns moving forward.We are happy to know that you enjoyed our renovated rooms.We hope you'll give us another opportunity to host you in the future for a more positive experience. Warm regards.

10/10 - 훌륭해요

Jo Ann

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This is a lovely property. We were on a low floor facing the city so a bit noisy but nothing terrible. They do provide ear plugs. The rooms are a great size and the staff were exceptionally helpful. We had the breakfast only and it was great! The food was really delicious, we like to eat at different place and Isla is so small we wanted to try other restaurants l, but the hotels food was very good, super fresh, flavorful and beautiful presentation.
2024년 3월에 2박 숙박함
답변 제공: Sebastian Barcelo. Asistant Manager. 님, 2024년 3월 6일
Daer Jo.Thanks for the splendid review!We're glad to knowing you had such an incredible time at Privilege Aluxes Isla Mujeres. We're very keen on having our guests feel excited to come back. There's nothing more important to us than the happiness of our guests. Thank you again for the fantastic review.We look forward to your next trip. Have a beautiful day!Warm regards,

10/10 - 훌륭해요

Ryan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 5박 숙박함
답변 제공: Sebastian Barcelo. Asistant Manager. 님, 2024년 3월 6일
Dear Ryan.Thanks for your review.

8/10 - 좋아요

Rick Lee

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 6박 숙박함
답변 제공: Sebastian Barcelo. Asistant Manager. 님, 2024년 3월 6일
Dear Rick Thanks for your review.

10/10 - 훌륭해요

Melissa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 6박 숙박함
답변 제공: Sebastian Barcelo. Asistant Manager. 님, 2024년 3월 3일
Dear Melissa.Thanks for your review.

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Awesome place with friendly staff
2024년 2월에 5박 숙박함
답변 제공: Sebastian Barcelo. Asistant Manager. 님, 2024년 2월 26일
Dear James.Thanks for the splendid review!We're glad to knowing you had such an incredible time at Privilege Aluxes Isla Mujeres. We're very keen on having our guests feel excited to come back. There's nothing more important to us than the happiness of our guests. Thank you again for the fantastic review.We look forward to your next trip. Have a beautiful day!Warm regards,

10/10 - 훌륭해요

Kenneth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The food was lacking
2024년 2월에 7박 숙박함
답변 제공: Sebastian Barcelo. Asistant Manager. 님, 2024년 2월 26일
Dear Kenneth.Thank you for taking the time to share your review with us.We're glad to hear you had such a great experience with us. We care about the satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to communicate your feedback to our team.We're looking forward to sharing an even more pleasant experience with you soon. Thank you again and have a wonderful day! Warm Regards.

10/10 - 훌륭해요

Debra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beach time with sunny, or shady, lawn chairs during the morning/afternoon. Only a short, sandy (or friendly/mostly shallow gulf water) walk to Playa Norte (North Beach / sand bar). Most people head to the pool to listen to a band in the late afternoon The staff were like friends by the end of the trip. The off-site restaurants and shops felt very safe. Rented a golf cart for a day to explore the island - super fun!! Bring a lot of small dollars and also bring pesos (understand exchage rate) for optional (but not required) tips We will be back. Probably several trips in our future.
2024년 2월에 5박 숙박함
답변 제공: Sebastian Barcelo. Asistant Manager. 님, 2024년 2월 23일
Dear Debra.Thanks for the splendid review!We're glad to knowing you had such an incredible time at Privilege Aluxes Isla Mujeres. We're very keen on having our guests feel excited to come back. There's nothing more important to us than the happiness of our guests. Thank you again for the fantastic review.We look forward to your next trip. Have a beautiful day!Warm regards,

10/10 - 훌륭해요

Yara

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a great time all staff was very very friendly. Also everything is very close walking distance. Very secure.
2024년 2월에 3박 숙박함
답변 제공: Sebastian Barcelo. Asistant Manager. 님, 2024년 2월 23일
Dear Yara.Thank you for the excellent rating!We're so glad that you've enjoyed your stay at Privilege Aluxes Isla Mujeres so much. It's wonderful to know that your interactions with our staff have been so positive. We strive to provide each guest with exceptional service and we're so glad that several members of our team went above and beyond to ensure your satisfaction. We'll be sure to pass your compliments along to our team. We care deeply about the happiness and satisfaction of our guests so it's excellent you appreciated our prime location. We love seeing our guests take advantage of our proximity to so many wonderful attractions.Thanks again for taking the time to share your thoughts with us. We look forward to seeing you again soon. Have a beautiful day!Warm regards,