This place SHOULD be five stars but there are a few things about the facility that detracted from the experience. First, out shower was broken and wouldn’t shut off. It was loud at night and they couldn’t move us until our second night, but didn’t offer any kind of discount for the first night. They moved us to a patio room which was nice, but the locking mechanisms were removed from the patio doors. Ithaca is pretty safe, but there’s some crime there so I would have preferred to lock my door. We were on the third floor so my concerns were somewhat assuaged, but maintenance had left some extension ladders out and unlocked, so in theory someone could have used one of their ladders to access our patio and entered our room through the unlocked door. Other than that, the facilities were nice and the people were great!