Check in was quick and friendly, however, when I got to my single queen room (109) it was dark and dreary. There were only two light fixtures in the room, a dim bulb flickered on the ceiling and another similar globe faintly shone over the headboard. The lighting, even in midday, was insufficient. I returned to the front desk and asked to change rooms. I was told my only option was to upgrade to a double queen room for an extra $100 per night. I passed. Fortunately I had packed a flashlight and it was used frequently throughout my three night stay. Other issues: The bedspread was stained. The shower leaked and continually dripped leaving the small bathroom floor constantly wet. The cable box was propped between the TV and the wall, with wires everywhere (tacky). The table was too small to work at. Housekeeping made the bed and provided a fresh towel after the first night but neglected to wipe counters, empty the trash, or replace dirty glassware. They never even showed up the following day. When I asked for a late check out (an extra 20 minutes) on my last day I was told there would be a fee. I passed and was happy to leave. If you need luxury, or even a clean, well lit room, this isn't the place for you. If you simply require a quiet place to sleep within walking distance of downtown, at a reasonable rate (for Jackson), then this may suffice - depending on which room you end up with and who's on duty for housekeeping.