Pros: The staff was very friendly and helpful and the breakfast was decent. The bed was comfy and tv’s were a nice size for a hotel. Cons: There are 2 elevators on each side and both of them on our side were broken, the hotel was full that night too so it made it difficult to use the elevator when only two were working for the amount of people staying in the hotel. I booked 2 rooms for my family and there was no hot water in either room— it was luke warm at best. The front desk, while friendly, called my room 3 times in the middle of the night (at 1am, 1:15am, 5am) to ask me if my smoke detector was going off. No, it wasn’t. They said they had a notification that it was… and it wasn’t… 3 times. There was air conditioners/fans on the roof right outside our bedroom window and they were very loud. I usually love Embassy Suites hotels, but I would not stay at this one again.