All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Forget to alert staff but fridge in room did not work. Smoke alarm in restroom stuffed with tissue (?)
Janice
Stayed 1 night in Feb 2024
Response from Regards Front Desk on May 24, 2024
Thank You Janice for letting us know the inconvenience you had with the room, we will be taking cautious in checking the issues, we hope you enjoyed your stay with us!!
10/10 Excellent
Janice
Traveled with family
May 24, 2024
Liked: Amenities
Very close proximity to Mayo
Janice
Stayed 1 night in May 2024
Response from Regards Front Desk on May 24, 2024
Thank you once again for choosing our hotel, we are a number choice for patients due to the proximity and friendliness of our staff. Have a nice day Janice.
6/10 Okay
Kay
May 23, 2024
Bathroom was not user friendly.
Kay
Stayed 2 nights in May 2024
Response from Regards Front Desk on May 26, 2024
Good morning Kay, we apologize for any inconvenience you had with the bathroom, please feel free to advice the front desk so we are able to assess you as soon as possible, we hope you can give us a second chance!
I liked that this was a smaller property. Rooms were clean. Breakfast was good. Personal were personable and helpful.
Deborah
Stayed 1 night in May 2024
Response from Staff of Holiday Inn Express-Jacksonville Beach on May 16, 2024
Deborah,Thank you for your kind feedback! We strive to provide our guests with friendly and exceptional service. We hope that we can provide you that same level of your service on your next visit to Jacksonville Beach.
we enjoyed a nice walk to the Beach, and enjoyed the Pool area as it was very quiet, except for the construction down the street! The staff was very pleasant and didn't hesitate to greet us every time we went by!! The breakfast was very good and the 24hr Coffee was awesome!
Amanda
Stayed 2 nights in May 2024
Response from Staff of Holiday Inn Express-Jacksonville Beach on May 13, 2024
Amanda, Thank you for the great review. We appreciate your understanding about the construction. It usually is not a big deal unless you are outside. We can not wait to have you back!
It was about 10min away from where I needed to go. Overall, it was a good hotel the short, one-night stay. Only thing was that AC? I think had funky smell.
Ayako
Stayed 1 night in May 2024
Response from Staff of Holiday Inn Express-Jacksonville Beach on May 13, 2024
Ayako,We are conveniently located on Beach Blvd, with easy access to wherever you need to go.Our apologies that you experienced an issue with the AC. We hope that you made the staff aware and gave us the opportunity to resolve the issue.
Property was clean and comfortable. Breakfast was delicious.
Carl
Stayed 1 night in May 2024
Response from Staff of Holiday Inn Express-Jacksonville Beach on May 6, 2024
Carl,Thank you for the wonderful feedback! Our breakfast staff works diligently to provide an exceptional hot breakfast that varies daily to our guest. Housekeeping also works hard in the back of the house to take care of the guest rooms and ensure the highest standards of cleanliness are met. We appreciate you noticed all of the hard work our team does. It means a lot and we will be sure to share the kudos with the team.
Response from Staff of Holiday Inn Express-Jacksonville Beach on May 6, 2024
Kimberly,We apologize if our location is not to your liking. Our advertisement clearly states we are located less than a mile from the beach. We are the closest IHG hotel located to the beach in the Jacksonville Beach area. It appears though, that other than our beach proximity, you enjoyed your stay. We feel that we offer our guests beach access without having to pay beach front prices. We hope you choose to stay with us the next time you decide to visit the Jacksonville Beach.
10/10 Excellent
Miriam
May 4, 2024
Miriam
Stayed 1 night in May 2024
Response from Regards Front Desk on May 24, 2024
Thank you Miriam for choosing our hotel!We are appreciated to know it was a fantastic stay for you.We hope to see you back in Jacksonville Beach.
Definitely did not except this place to be so nice ! Will be going back for our next vacation
Jennifer
Stayed 1 night in Apr 2024
Response from Staff of Holiday Inn Express-Jacksonville Beach on May 3, 2024
Jennifer,My goodness, you have us blushing with your praise! We strive to provide exceptional service and take pride in our property. We appreciate that the hard work the team puts in was noticed. We can not wait to have you back on your next vacation to Jacksonville Beach.
Quick and easy check in process. Close to hospital. Friendly staff
Jill
Stayed 1 night in Apr 2024
Response from Staff of Holiday Inn Express-Jacksonville Beach on Apr 24, 2024
Jill,Thank you so much for your review! We strive to give our guests a streamlined check in with fast and friendly service and are glad we met your expectations. We hope that we can always take care of you during your stay whenever you have to visit the very close Mayo Clinic.
Staff was very friendly, accommodations were great and the breakfast was nice.
Michelle
Stayed 1 night in Apr 2024
Response from Staff of Holiday Inn Express-Jacksonville Beach on Apr 24, 2024
Michelle,Thank you for such a kind review! Our staff works hard to be kind and professional and we appreciate you noticed our efforts. We can not wait to have you back the next time you visit Jacksonville Beach.
The breakfast buffet was the cleanest and best organized we have ever experienced
Quentin
Stayed 3 nights in Apr 2024
Response from Staff of Holiday Inn Express-Jacksonville Beach on Apr 23, 2024
Quentin,Thank you for the amazing review! We often get great reviews about our breakfast, but your review is outstanding! We can not wait to have you back the next time you visit Jacksonville Beach.
Clean, comfortable beds. Window shade would not open, Staff said was waiting for part. Did not tell us when checked in. Lovely walk to beach.
Lillie
Stayed 1 night in Apr 2024
Response from Staff of Holiday Inn Express-Jacksonville Beach on Apr 18, 2024
Lillie,Thank you for your feedback. We apologize for not clearly communicating about the blinds. It appears you enjoyed the rest of your stay. We hope to see you again the next time you decide to visit Jacksonville Beach.
Response from Staff of Holiday Inn Express-Jacksonville Beach on Apr 15, 2024
Murphy,We appreciate you taking the time out of your busy schedule to provide us with your feedback. We are pleased that our hard work was noticed and we hope to have you back again soon.
This is the second time we have stayed here, great location and friendly staff. Beds are so relaxing and rooms are amazing. Have a great selection of items for breakfast.
randy
Stayed 1 night in Apr 2024
Response from Staff of Holiday Inn Express-Jacksonville Beach on Apr 15, 2024
randy,Thank you for your review. As a repeat guest, we are pleased to know that you have gotten amazing service across both of your stays. Between our amazing mattresses and the blackout curtains, you could sleep through the whole day! But we know you won't because of that great breakfast selection you mentioned!
Response from Staff of Holiday Inn Express-Jacksonville Beach on Apr 5, 2024
Patricia,So glad you always enjoy your stay here at Jacksonville Beach Holiday Inn Express! We love that you as a returning guest are always satisfied with your stay.
8/10 Good
Terry
Apr 4, 2024
Terry
Stayed 3 nights in Mar 2024
Response from Staff of Holiday Inn Express-Jacksonville Beach on Apr 25, 2024
Good options for breakfast. Beds were comfortable.
Karen
Stayed 1 night in Mar 2024
Response from The Staff, Holiday Inn Express-Jacksonville Beach on Mar 28, 2024
Karen,Our beds are comfortable! Guests often ask us what brand mattress we use. If you would like, we would be happy to share that information with you as well! Were you here on a Wednesday? That is bacon day for breakfast! We can not wait to have you back here the next time you visit Jacksonville Beach!
Very nice updayws room and bathroom. Friendly staff.
Vicki
Stayed 1 night in Mar 2024
Response from The Staff, Holiday Inn Express-Jacksonville Beach on Mar 28, 2024
Vicki,Thank you for the 5 stars! We appreciate you taking the time out of your busy day to leave us such a kind review. We can not wait to have you back the next time you are in Jacksonville Beach.
Room was good size. Bed was comfortable. Breakfast was great. Parking was easy and it was in a good location. We would definitely stay there again if we are ever back in Jacksonville Beach.
Daniel
Stayed 2 nights in Mar 2024
Response from Staff at Holiday Inn Express-Jacksonville Beach on Mar 19, 2024
Thank you Daniel. We often get great compliments on our beds! We agree our location is pretty great, close to the beach, lots of shopping and dining options nearby. Maria and Rubi are amazing at breakfast! We can not wait to have you back the next time you decide to visit Jacksonville Beach.
10/10 Excellent
Brandon
Traveled with family
Mar 14, 2024
The breakfast was amazing
Brandon
Stayed 1 night in Mar 2024
Response from Staff at Holiday Inn Express-Jacksonville Beach on Mar 19, 2024
Thank you Brandon for your kind review. Our breakfast is so awesome because of the incredible team we have in Maria and Rubi. These two ladies are the power duo who work so hard to make each meal and provide exceptional service. We hope you come back to Jacksonville Beach, not only for are amazing breakfast but the service as well.
Response from Staff at Holiday Inn Express-Jacksonville Beach on Mar 19, 2024
Maram, Thank you for your kind words. We truly appreciate when our guests are completely satisfied with their stay. We hope you that the next time you choose to visit Jacksonville Beach, you choose to stay with us.
8/10 Good
Dwayne
Mar 9, 2024
Liked: Property conditions & facilities
A great breakfast and a great server
Dwayne
Stayed 3 nights in Mar 2024
Response from Staff at Holiday Inn Express-Jacksonville Beach on Mar 19, 2024
Thank you Dwayne for your kind statement regarding our breakfast and staff. Our two breakfast attendants, Maria and Rubi are the absolute best. Without these two women working so hard to make sure our breakfast is the best in town with the best service, we would be lost. We truly appreciate that you took the time to notice their hard work. Please come see them (and us) the next time you visit Jacksonville Beach.
6/10 Okay
Ricky
Mar 6, 2024
Ricky
Stayed 2 nights in Mar 2024
Response from Staff of Holiday Inn Express-Jacksonville Beach on Mar 28, 2024
Ricky,Thank you for your review. We would love to hear how we could have made your stay better.
Wish they can variate the breakfast a little bit more. In general the hotel was very good.
Maria Fernanda
Stayed 3 nights in Feb 2024
Response from The Staff, Holiday Inn Express-Jacksonville Beach on Feb 26, 2024
Maria Fernanda,Thank you for the review. We appreciate your feedback. Breakfast is usually one of our areas where we receive the greatest feedback. We will definitely reevaluate our options and see if there is anything we could improve.
It was a really nice motel. The service was excellent and the breakfast was great!!
Angela
Stayed 3 nights in Feb 2024
Response from The Staff of the Holiday Inn Express-Jax Beach on Feb 20, 2024
What a lovely photo! We are so glad you enjoyed your stay with us here in Jacksonville Beach. Come see us the next time you come to town, we would love you have you back!
Response from The Staff, Holiday Inn Express-Jacksonville Beach on Feb 20, 2024
Thank you Tifany! A 15 minute walk to the beach is hard to beat! The staff appreciate the kudos and we will share with everyone. Come back and see us the next time you are in Jacksonville Beach!
It's just a hotel room. No special features. It was clean, desk clerk at check in was very nice. But again just a room. I think it was way overpriced because of a runners event. I will look for a more economical place next year. I hate being taken advantage of.
DERYL
Stayed 1 night in Feb 2024
Response from The Staff, Holiday Inn Express-Jacksonville Beach on Feb 9, 2024
DERYL,We are sorry you feel you were taken advantage of due to the nature of dynamic pricing. With any major event, in any city, hotel prices will fluctuate to cope with supply and demand. When booking, if you ever have a concern over the hotel's advertised price, please feel free to contact us directly and we can discuss the options for you.We are glad you found our staff pleasant and helpful. We try to ensure every guest receives the best customer service we can provide.
The Hotel was cozy, close to restaurants, shops and not too far from the beach. Breakfast was very good and the service was excellent. The front desk staff was friendly and helpful. We’ll book again next time for sure.
Verified traveler
Stayed 2 nights in Feb 2024
Response from FRONT DESK on Feb 9, 2024
Very convenient location, we are glad you take us in consideration for your next trip. Thank you