테라스/파티오

홈2 스위트 바이 힐튼 제킬 아일랜드 여행 후기

3 out of 5
홈2 스위트 바이 힐튼 제킬 아일랜드
101 OCEAN WAY, Jekyll Island, GA

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 718개 이용 후기 중 514개" "
평점 8 - 좋아요. 718개 이용 후기 중 134개" "
평점 6 - 괜찮아요. 718개 이용 후기 중 34개" "
평점 4 - 별로예요. 718개 이용 후기 중 16개" "
평점 2 - 너무 별로예요. 718개 이용 후기 중 20개" "

9.4/10

청결 상태

9.4/10

직원 및 서비스

9.2/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

9.2/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
기족여행 매우 만족합니다
지은 자 얼마안 돠었는지 아주 깨끗합니다 객실도 넓고 침구도 편안합니다
2019년 11월에 1박 숙박함
답변 제공: General Manager 님, 2019년 12월 5일
With so many options to choose from, we thank you for picking Home2 Suites by Hilton Jekyll Island for your recent getaway. We are glad to hear that our well-appointed rooms and comfortable beds were perfect for your needs. We would love nothing more than to host you again the next time you're in town.

8/10 - 좋아요

Michael 님, Peterborough

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Not on the water, but close. My only real complaint is the pet fee. Typically, hotels charge 15-35 dollars. This place charged 75. The room was fine for a one night stay or a weekend. Not sure I would chose it if I was staying longer. I've stayed at Jekyll Island Club and that was better ( but also more expensive ).
2024년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 28일
Dear Michael,Thank you for sharing your feedback. We're glad to hear that you found the location convenient for your needs. We apologize for any inconvenience caused by the pet fee being higher than expected. We understand your concern and will consider your feedback for future adjustments. We appreciate your perspective and hope to have the opportunity to welcome you back for another stay in the future.Sincerely, Hotel Manager

6/10 - 괜찮아요

Kristopher 님, Dublin

가족 여행
Too much noises around the pool late at night.
2024년 5월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 27일
Dear Kristopher,We apologize for the noise disturbances you experienced around the pool late at night. Your comfort is our priority, and we regret any inconvenience caused. We'll address this issue with our team to ensure that all guests can enjoy a peaceful stay. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back soon.Sincerely, Hotel Manager

8/10 - 좋아요

Barbara

좋아요: 숙박 시설 상태 및 시설
Liked convenience to other areas
2024년 5월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 20일
Dear Barbara,Thank you for your feedback! We're glad to hear that you liked the convenience of our hotel's location in other areas. Providing easy access to nearby attractions and amenities is important to us, and we're pleased that we met your expectations. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Amy 님, Beverly Hills

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 15일
Dear Amy,Thank you so much for the five-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon! Sincerely, Hotel Manager

10/10 - 훌륭해요

Dyna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 12일
Dear Guest,Thank you, Dyna, for your perfect score! We're thrilled to hear that you had a great experience during your stay with us. If there's anything specific you enjoyed or any suggestions for improvement, please let us know. We look forward to welcoming you back for another wonderful stay in the future!Sincerely, Hotel Manager

8/10 - 좋아요

Audrey

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall we enjoyed our stay. Very walkable area to shops, restaurants and the beach. Room had a strange odor that odorban couldn't eliminate. My husband had to unclog the sink and i cleaned out the shower door sliders.
2024년 5월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 6일
Dear Audrey,We're glad to hear that despite some challenges, you still managed to enjoy your stay and the surrounding area. However, we apologize for any inconvenience caused by the strange odor in your room and the maintenance issues you encountered. Your feedback is crucial, and we'll work diligently to address these issues to ensure a more comfortable experience for our guests in the future. We hope to have the opportunity to welcome you back for an improved stay.Sincerely, Hotel Manager

10/10 - 훌륭해요

Kristin

2024년 5월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 27일
Dear Kristin,Thank you for your perfect rating! We're thrilled to hear that you had an excellent experience during your stay with us. Your satisfaction is our top priority, and we're grateful for your positive feedback. We look forward to welcoming you back for another fantastic stay in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Deron

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel in a convenient location.
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 29일
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay at our hotel and found our location convenient. Your satisfaction is important to us, and we hope to have the pleasure of welcoming you back for another great experience in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Ryan

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice clean place
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 20일
Dear Ryan,Thank you for your positive feedback! We're delighted to hear that you found our hotel nice and clean during your stay. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We look forward to welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager

6/10 - 괜찮아요

DIANA

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Only 3 minutes from beach. Ocean view from room. Breakfast not to appealing.
2024년 4월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 19일
Dear DIANA,Thank you for your feedback. We're thrilled you enjoyed our proximity to the beach and the ocean view from your room. We apologize if the breakfast did not meet your expectations. Your feedback is valuable, and we'll use it to improve our offerings. We hope you had a memorable stay and look forward to welcoming you back.Sincerely, Hotel Manager

10/10 - 훌륭해요

Ann

좋아요: 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 19일
Dear Ann,Thank you so much for your 5 out of 5 ratings! It's wonderful to know that you had a great experience during your stay. We strive to provide excellent service and amenities, and your satisfaction is our top priority. We look forward to welcoming you back for another stay.Sincerely, Hotel Manager

8/10 - 좋아요

Sudesh

연인과의 여행
Bed linens were not clean towels had yellow stains. Breakfast was continental but was all pre- made food.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 15일
Dear Guest,Thank you for bringing these concerns to our attention. We sincerely apologize for the issues you encountered with the cleanliness of the bed linens and towels, as well as the quality of the breakfast offerings. Your feedback is important to us, and we will address these issues with our housekeeping and food service teams to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Manager

6/10 - 괜찮아요

Franklin

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was an odd musty smell in the room from the moment we arrived and it never really cleared up during our five day stay. The room was also MUCH smaller than the same room in the same hotel at other locations, which was also disappointing. I requested no down bedding in the room due to an allergy and there were two down pillows on the bed upon our arrival. I removed the pillows immediately and the staff changed the bedding the next day, but I did have to spend one night sleeping on the cross contaminated bedding. It took a couple of days for my allergies to clear up, but they finally did. There were some nice shops and restaurants less than a five minute walk from the hotel, along with a few restaurants. The entire island is filled with beautiful views and up-close experiences with nature. For the price, I would’ve appreciated a more comfortable stay on this beautiful island.
2024년 3월에 5박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 9일
Dear Guest,Thank you for your feedback on our property. We are extremely sorry for each of the negative experiences you had at this hotel, as you have mentioned. Our apologies for all the issues you encountered during your stay, but this is certainly not the kind of guest experience we want you to have. Your concerns will be thoroughly investigated with our team and management to ensure effective actions are taken to resolve each of the issues. We request your understanding and consideration to give us another opportunity, and we don’t want you to have a negative impression of our hotel. We hope that you will consider it favourably.Sincerely, Hotel Manager

10/10 - 훌륭해요

Thangaraj

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2024년 4월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 9일
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you had a good experience during your stay with us. Providing a pleasant experience for our guests is our top priority, and we're glad that we met your expectations. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

10/10 - 훌륭해요

Claudia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love coming here
2024년 4월에 4박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 8일
Dear Claudia,We are thrilled to hear that you love coming to our hotel! Your loyalty and positive feedback mean a lot to us. We strive to provide a welcoming and enjoyable experience for all our guests, and we look forward to welcoming you back again soon.Sincerely, Hotel Manager

10/10 - 훌륭해요

casey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 8일
Dear Casey,Thank you for the 5-star rating. We strive for guest satisfaction, and we are glad you were so satisfied. We believe in providing a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. We look forward to seeing you again soon!Sincerely, Hotel Manager

10/10 - 훌륭해요

Judith

가족 여행
The staff was so kind and friendly. Robert was such a nice man. He was so enjoyable to chat with! We will definitely stay here again!
2024년 3월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 28일
Dear Judith,Thank you for your kind words about our staff, especially Robert. We're thrilled to hear that you found our team kind, friendly, and enjoyable to chat with. Your satisfaction is our priority, and we're delighted to know that we made a positive impression on your stay. We can't wait to welcome you back for another enjoyable experience!Sincerely, Hotel Manager

10/10 - 훌륭해요

Eddie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 19일
Dear Eddie,Thank you so much for your excellent rating! We're thrilled to have exceeded your expectations and provided you with a fantastic experience. Your 5 out of 5 rating means a lot to us. We hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Eric

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice and convenient place close to the beach and shopping. Very enjoyable stay.
2024년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 6일
Dear Guest,Thank you for your positive feedback! We're thrilled to hear that you had a very enjoyable stay with us and found our hotel to be very nice and convenient, especially due to its proximity to the beach and shopping areas. Providing a comfortable and convenient experience for our guests is important to us, and we're glad we could meet your expectations. We look forward to welcoming you back for another pleasant stay in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Gordon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Came for a Gymnastics competition for our daughter. The very short walk to the convention center was great. Was overall a great location with shopping and food very nearby. The short walk to the beach is also nice. Great Breakfast with clean rooms and friendly staff. Would recommend and use again if ever in Jekyll Island.
2024년 3월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 6일
Dear Guest,Thank you for considering us for a recommendation and for expressing your intention to return in the future. Your satisfaction is our top priority, and we look forward to welcoming you back for another great stay. Sincerely, Hotel Manager

10/10 - 훌륭해요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Brandi the check-in clerk was super nice and very helpful with island information. We had a great room with an ocean view. We will be back.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 2일
Dear Lisa,Thank you for your wonderful feedback! We're thrilled to hear that Brandi provided excellent service and that you enjoyed your room with an ocean view. We appreciate your kind words and look forward to welcoming you back for another fantastic stay.Sincerely, Hotel Manager

10/10 - 훌륭해요

Susan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overnight one night
Excellent location, across from the Westin and Ocean Club hotels. Shopping and beautiful beach only a very short walk away. Heating unit made a loud noise each time it came on (slept with pillow over my head). Bed a little more firmer than I prefer. Staff very friendly.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 27일
Dear Guest,Thank you for sharing your experience with us. We're delighted that you enjoyed our excellent location near the beach and shopping areas, as well as our friendly staff. We apologize for any inconvenience caused by the noise from the heating unit and the firmness of the bed. Your feedback is valuable, and we'll address these issues to improve our guests' comfort. We hope to welcome you back for an even better stay in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Betsy

2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 21일
Dear Betsy,Thank you for sharing your rating. We're sorry to hear that your experience didn't meet your expectations. If there are specific issues or areas where we can improve, please let us know. Your feedback is valuable, and we strive to provide better service. Visit again soon.Sincerely, Hotel Manager

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 26일
Dear Guest,Thank you so much for the perfect 10/10 rating! We're thrilled to receive such positive feedback. It's a great honour to know that we met and even exceeded your expectations during your stay. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

10/10 - 훌륭해요

Susan

2024년 2월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 21일
Dear Susan,We appreciate your perfect 5/5 ratings! It's fantastic to know that you had a wonderful experience during your stay. We strive to provide exceptional service, and your positive feedback is truly rewarding. If your travels bring you back our way, we would be thrilled to host you again.Sincerely, Hotel Manager

10/10 - 훌륭해요

Patricia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is new, clean, well equipped with amenities, and the rooms are comfortable and functional for multiple people. The location is great, too. You can walk to shops, restaurants, and are right across from the beach. Our rooms had ocean views. We would love to stay again in the summer!
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 20일
Dear Patricia,Thank you for your wonderful feedback! We're thrilled to hear that you found our new property clean, well-equipped, and comfortable. It's fantastic that you enjoyed the convenient location with ocean views and the proximity to shops and restaurants. We look forward to welcoming you back in the summer and providing you with another delightful stay. Sincerely, Hotel Manager

8/10 - 좋아요

LaVers 님, Gainesville

2024년 2월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 21일
Dear Guest,We're glad you had a positive experience during your stay. If there's anything we can do to make your next stay even better and earn that perfect 5, please let us know. We appreciate your feedback and look forward to welcoming you back soon.Sincerely, Hotel Manager

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 15일
Dear Michael,Thank you for providing us with a perfect rating! We are thrilled to hear that you had a wonderful experience during your stay. If there is anything specific you enjoyed or any feedback you would like to share, we would love to hear it. Your satisfaction is important to us, and we look forward to welcoming you back for another fantastic stay.Sincerely, Hotel Manager

10/10 - 훌륭해요

Sonja

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 8일
Dear Sonja,We thank you for your 10/10 rating and hope that your stay with us was pleasant. We appreciate the opportunity to serve you and look forward to welcoming you back in the future.Sincerely, Hotel Manager

8/10 - 좋아요

ROBERT

2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 6일
Dear Guest,Thanks for staying with us and giving us an 8 rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10 rating. It will make a big difference for us. I hope you will visit us again soon.Sincerely, Hotel Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Well done, Hilton!
Wowza! Seriously. My room at the Home2 Suites by Hilton was by far, the largest hotel room I have ever stayed in. Picture two queen beds, plus a sofa, all side by side with 4-5 feet between each one, plus another ten feet of kitchen. We guessed 40 feet from door to window. The amount of storage was also mind blowing: six huge drawers, four large cupboards, a closet and three large open shelves; PLUS, 25 feet of counter space. Impressive. But what really got me (as I’m traveling with my dog), was the thoughtfulness towards pet owners. An entire flyer on the nearest vet, local pet stores, pet friendly restaurants, and a doorknob hangar alerting staff that a pet was inside the room. But wait! There’s more. Sierra at the front desk could not have been more welcoming and efficient, the beds were very comfy, and the room was fabulously clean. No less than six lamps providing fabulous light for reading or working late. Full sized microwave, dishwasher and fridge as well. The grounds are beautiful and it’s an easy walk to several restaurants. Well done, Hilton! Thanks for a great stay.
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 2일
Dear Guest,Thank you for your stellar 10 out of 10 rating on Hotels.com, and for sharing your detailed and positive experience at Home2 Suites by Hilton. We are thrilled to hear that you enjoyed the spaciousness and thoughtful amenities in your room, especially the pet-friendly accommodations. It's fantastic to know that Sierra at the front desk made your stay welcoming and efficient. We appreciate your kind words and are delighted that you had a great stay. We look forward to welcoming you and your furry friend back for another excellent experience.Sincerely, Hotel Manager

10/10 - 훌륭해요

Gwyn

2024년 1월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 21일
Dear Guest,Thank you for providing us with a perfect rating! We are thrilled to hear that you had a wonderful experience during your stay. If there is anything specific you enjoyed or any feedback you would like to share, we would love to hear it. Your satisfaction is important to us, and we look forward to welcoming you back for another fantastic stay.Sincerely, Hotel Manager

10/10 - 훌륭해요

Katie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 22일
Dear Katie,Thank you for staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again. Sincerely, Hotel Manager

10/10 - 훌륭해요

Kristy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Loved it.
Excellent!!! Will definitely stay again!
2024년 1월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 16일
Dear Kristy,Thank you for indicating that you would stay with us again. That's the highest compliment possible. Our goal is to provide the best experience for each and every guest, and I'm pleased that we are exceeding expectations in this area. We look forward to your next visit.Sincerely, Hotel Manager

10/10 - 훌륭해요

Miranda 님, Demorest

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 16일
Dear Miranda,Thank you so much for your excellent rating! We're thrilled to have exceeded your expectations and provided you with a fantastic experience. Your 5 out of 5 rating means a lot to us. We hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager

6/10 - 괜찮아요

mary

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Just stayed overnight. Tv selection was not good. I thought I could get peacock on your smart tv but no. Unable to do so. Had to go to local bar to watch the game. Only reason we stayed was because I was unable to cancel which I was upset about
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 15일
Dear Mary,Thank you for your stay. We apologize for the inconvenience with the TV selection and the unavailability of Peacock on our smart TV. We use feedback from guests to improve our services. Regarding the cancellation issue, we apologize for any inconvenience caused. We value your input, and we hope to have the opportunity to improve your experience during any future visits.Sincerely, Hotel Manager

10/10 - 훌륭해요

Ann

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 15일
Dear Ann,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager

8/10 - 좋아요

William

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It’s ok
Overall my stay was ok. At arrival, we were assigned a room and when we opened the door there was a dog in there and luggages. We were assigned another room and it was ok. The ocean view it’s not really a view so don’t waste your money on the upgrade.
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear William,Thank you for sharing your experience, and we apologize for the initial inconvenience with the room assignment. We appreciate your feedback about the ocean view, and we'll review our descriptions to ensure accurate expectations for future guests. We hope to have the opportunity to enhance your stay in the future.Sincerely, Hotel Manager

4/10 - 별로예요

jeannie

아이를 동반한 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I was disappointed in the cleanliness of this hotel. Bathroom was dirty, sheets were dingy, pillowcases discolored. When we told the front desk about the bathroom (which had hair and dust on the toilet seat and shower) they sent someone with a rag to wipe it down. Did not do much. Friend’s room next door was about the same. Wouldn’t stay here again.
2024년 1월에 1박 숙박함
답변 제공: Trista Smith AGM 님, 2024년 1월 4일
Thank you for bringing this to our attention. We strive to make our guests happy and to have a clean and refreshing stay. I truly appreciate you pointing our these issues and I will make sure to do follow-up training with the housekeeping staff. Please let me know if there is anything else that I can assist you with and we do hope that you will give us another try when your travels bring you back to the area.

2/10 - 너무 별로예요

Betty

가족 여행
별로예요: 청결 상태
Room was dirty especially bathroom, shower and toilet. Bed sheets were not crisp and fresh. Kitchenette area was full of crumbs on floor. Carpet had stains.
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Betty,Thanks for letting us know about the housekeeping concerns with your room. Please accept our apology, and we will be checking with our staff to see where we went wrong as we want our guests to have an excellent experience. Hope to welcome you again soon.Sincerely, Hotel Manager

10/10 - 훌륭해요

Robin

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Robin,Thank you so much for your 5 out of 5 ratings! It's wonderful to know that you had a great experience during your stay. We strive to provide excellent service and amenities, and your satisfaction is our top priority. We look forward to welcoming you back for another stay.Sincerely, Hotel Manager

8/10 - 좋아요

Karen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Karen,Thank you for your feedback and for taking the time to rate your experience. We would love to know how we can improve to make your next stay more enjoyable. Please feel free to share any specific suggestions or concerns with us. We hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Chad

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Chad,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future.Sincerely, Hotel Manager

6/10 - 괜찮아요

Amanda

아이를 동반한 가족 여행, 반려동물 동반 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The hotel and area are very nice and comfortable, but customer service is not a priority here. The staff are clearly nice people, but they do not seem to have been trained to provide any customer service or to even be friendly. I booked 2 queen beds and they looked me in the eye and told me I did not. Once I showed them my booking receipt on Expedia they said that was to bad and they didn’t have the room. They blamed Expedia. I asked them for extra linens for the pullout, since I didn’t bring extra blankets and they didn’t have them. We used towels & wore extra clothes to bed. After checking in with 4 different staff people we got moved to a room with 2 queens the second night. I was just happy to get 2 beds. There were many available rooms and I found it a bit pathetic they put us right by the elevators after all that, but I didn’t have the energy to say anything and talking to this staff was very difficult. They clearly didn’t have the tools or knowledge of how to provide good service.
2023년 12월에 2박 숙박함
답변 제공: Deborah Exum, GM 님, 2023년 12월 31일
Thank you for your feedback. When you choose to book with a third party vendor like Expedia- we are limited in what we can do to rectify reservation issues. It sounds like our staff was attempting to assist you in their best way possible with a full house. Normally with third party reservation errors- we send you back to your vendor to reconcile it on your own- but our staff provided accommodation solutions for you and your family. We will definitely share your feedback with our team and Expedia. For future reference- all Home2 Suites have linens for our pullouts located in room in the cabinet under the TV or in the closet area. Safe travels and don’t forget to celebrate staff that show up to provide hospitality.

10/10 - 훌륭해요

Elsa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We had an amazing stay. Very family friendly, clean and comfortable. One of the nicest room we had in a while. Easily accomodate a family of 4. There is a kitchen but only with a microwave, no oven or hot plate.
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 1일
Dear Elsa,Thank you for your wonderful comment. We are delighted that your time with us was so amazing! Our team endeavours to go above and beyond to ensure a great experience for our guests. We look forward to hosting you again soon for another fantastic experience.Sincerely, Hotel Manager

10/10 - 훌륭해요

Stephanie

2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 1일
Dear Guest,Thank you so much for your 5 out of 5 ratings! It's wonderful to know that you had a great experience during your stay. We strive to provide excellent service and amenities, and your satisfaction is our top priority. We look forward to welcoming you back for another stay.Sincerely, Hotel Manager

6/10 - 괜찮아요

Charley

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 12월 25일
Dear Charley,Thank you for the review. It's nice to see that you had an overall good experience. We regret letting you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will visit us again. Sincerely, Hotel Manager

10/10 - 훌륭해요

Karen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Family Christmas Trip
Our family went to Jekyll Island for the Christmas lights. The hotel was conveniently located, spacious, and the personnel were all helpful and friendly. We thoroughly enjoyed our stay.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 21일
Dear Karen,Thank you very much for your stay. We are excited to read such a wonderful comment about your stay. It is heartening to hear the satisfaction of our guests. The entire hotel team will be looking forward to welcoming you back soon.Sincerely, Hotel Manager

10/10 - 훌륭해요

Luba

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 18일
Dear Luba,Thank you so much for the perfect 10/10 rating! We're thrilled to receive such positive feedback. It's a great honour to know that we met and even exceeded your expectations during your stay. We look forward to welcoming you back again soon.Sincerely, Hotel Manager