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Reviews of Best Western Kamala Jimbaran

3.5 out of 5
Best Western Kamala Jimbaran
JL Raya Uluwatu 88X, Jimbaran, Bali

Reviews

7.8

Good

Rating 10 - Excellent. 8 out of 19 reviews" "
Rating 8 - Good. 6 out of 19 reviews" "
Rating 6 - Okay. 2 out of 19 reviews" "
Rating 4 - Poor. 1 out of 19 reviews" "
Rating 2 - Terrible. 2 out of 19 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, cosy rooms, friendly staff, excellent location fairly close to beaches and very close to atm and shops
Stayed 2 nights in Jan 2020
Response from Indra on Jan 14, 2020
Dear Anonymous, thank you for the wonderful review, we waiting to welcome you back soon in Best Western Kamala Jimbaran

10/10 Excellent

Leo, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best managers. Very friendly and helpful. Under them the best staff. I had some food stuck in my throat the staff looked after me and were going to call Dr. I didn’t need one but their concern was very nice. And appreciated
Stayed 5 nights in Sep 2019
Response from Nia - Ecommerce on Nov 29, 2019
Dear Beloved Guest, Thank you for taking the time to write such a good reviews of Best Western Kamala Jimbaran. Your feedback is truly valued! It is always our great pleasure to have you stay here with us.The team are very pleased to learn that you had a great stay with us. Meantime, we would love to welcome you back to Best Western Kamala Jimbaran for another experience.

8/10 Good

Verified traveler

Stayed 1 night in Jun 2019
Response from Indra on Jun 8, 2019
Dear Anonymous, Thank you for rating us on Expedia. Hope to welcoming you again in Best Western Kamala Jimbaran

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel but on a busy road. require car or taxi to travel to the nears beach.
Stayed 10 nights in Dec 2018
Response from Indra on Jan 17, 2019
Dear Anonymous, Thank you for giving us good feedback, we can help for reserve taxi and arrange it to near beach if you want. just inform us if you decided to visit our hotel again next time. Warmest Regards Erick Indra Gunadi General Manager

8/10 Good

adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for overnight stay
Good clean hotel in central Jimberan area We were visiting family staying close by Nice for a stay like this - not really suitable for a holiday stay for multiple days. Breakfast fairly basic also
Stayed 2 nights in Oct 2018

10/10 Excellent

Gio, Piedimonte Etneo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Friendly staff behind the reception
Receptionists are helpful, kind, welcoming and efficient. Rooms are spacious and clean. Bed is very comfortable and smell clean. AC is working perfectly. Breakfast is various and food is excellent. Restaurant staff are ready to order you extra food if you like (omelette and others) Swimming pool is clean and inviting.
Stayed 2 nights in Sep 2018
Response from Erick Indra Gunadi on Sep 17, 2018
Dear Gio, It's our Pleasure to be part of your wonderful journey to Bali, hope we could be your preferred Hotel while visiting Bali again. Regards, Erick Indra Gunadi General Manager

6/10 Okay

Trevor

Liked: Cleanliness, staff & service
Staff good facilities could improve
Stay was Ok in terms of staff but location was not conducive for tourists. Lacked a few basic services such as no ironing board and iron left in the room (though available on request), something I do not recall from any other hotel I have stayed in over past 10 years.
Response from Erick Indra Gunadi on Sep 17, 2018
Dear Trevor, Thank you for leave us some notes during your stay. We do apology if some were not met your expectation, for some facilities such ironing available upon request due to room space consideration and I could assure this have to be available all time during guest stay. Hope we could serve you again on near future. Regards, Erick Indra Gunadi General Manager

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel on a Busy Street
Service, comfort, and facilities are all excellent at this well-maintained hotel. It has everything we wanted, and it was a superb value. It is, however, on a very busy street, making it an island of serenity amid too much traffic and chaos.
Stayed 3 nights in Feb 2018
Response from Erick Indra Gunadi on Feb 19, 2018
Hi Jan, Thank you for your stay, glad to heard that everything running well during your stay. Bali is getting famous and some of area getting busy and crowded, we do concern as well about that and that's why we do our best to make our guest's stay more comfortable so they could enjoy Bali with all its uniqueness. Regards, Erick Indra Gunadi General Manager

8/10 Good

Rafaela, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and staff, away from the city though
Everything was great except that I spent a lot of money in taxis and transportation, because its away from all. At least you are only looking to chill at the hotel, you need to consider this hotel location.
Stayed 5 nights in Jan 2018
Response from Erick Indra Gunadi on Feb 14, 2018
Dear Rafaela, Thank you for the feedback, your input will become our most concern and apologize if several things not met your expectation. Regards, Erick Indra Gunadi General Manager

4/10 Poor

Verified traveler

Disliked: Cleanliness
Extremely Dissappointing Stay
As this hotel only opened a couple of months old, I was very much looking forward to my stay here. Unfortunately it could not have been much worse and the blame for that lies with management: Not sure how such new rooms can already be filthy but mine had ground-in food on the floor with a congealed black liquid at the base of the desk. Both were removed with focussed cleaning. The internet upload speed is non-existent (and I checked in several locations and on 2 separate devices), so no sending photos or Skype/Facetime. Only 11 rooms were full out of 110 rooms in the hotel when I was there, but the reception desk still managed to ring busy (over a period of time) despite advising me to call down to order a taxi (turns out they only have one line to the rooms). Given that the owners family can be seen in the breakfast room in their pyjamas it is clear that they consider it a high end home stay - as should everybody else. Given its location on a busy street and the extraordinary alternatives in the area, the Best Western Jimbaran is currently not an option.
Stayed 1 night in Jan 2018
Response from General Manager on Jan 23, 2018
Dear Valued Guest, Thank you for send us some feedback, we do apologize for the unexpected things happened during stay at Best Western Kamala Jimbaran. We were just open and some facilities still not work properly and these supposed to be not happen if we committed to open the Hotel, understand that some disappointment raise from your side and we have notified these all to the concerned department to be corrected. Again thank you for your feedback, we will ensure everything will be prepared in detail and proper in the future. Regards, Erick Indra Gunadi General Manager

10/10 Excellent

Nina , London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect stopover close to the airport
This is a brand new hotel and I stayed a night here after arriving in on a late flight. The staff were fab - very friendly and welcoming. It’s new, clean and perfect for an overnight stay for a night two near the airport. It’s also very reasonably priced. It has a lovely dining area and cute pool for a dip.
Stayed 1 night in Jan 2018
Response from Cellin on Jan 19, 2018
Dear Ms. Nina, Warmest greeting from Best Western Kamala Jimbaran, thank you for giving us good review and your experience during your stay at Best Western Kamala Jimbaran. And this critical feedback will be used in training our staff. Thank you and look forward to welcoming you soon. Regards, Management

2/10 Terrible

Valentin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from nancy on Aug 29, 2019
Dear Valentin, we feel bad for your score, but we don't get the point what make you upset , please leave us a note if you feel unhappy for your last visit by message or can direct email to me fom@bwkamalajimbaran.com. we love to hear your opinion.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Unterkunft war sauber und gut gelegen. Supermärkte und Restaurants sind ein paar Schritte weiter. Dss Personal ist super freundlich und zuvorkommend. Einziges Manko: die Klimaanlage im Zimmer funktioniert nicht, sodass ea schon sehr sehr warm wird.
Stayed 3 nights in Mar 2019
Response from Indra on Mar 22, 2019
Dear Anonymous, I'm really glad that you liked our hotel location and thank you for mention our super friendly staff. We're sorry to hear that you were disappointed with the the conditioning . We're currently check the room AC in your previous room to make sure this never happen again to other guest. hope to see you again soon in Best Western Kamala Jimbaran.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Indra on Jan 16, 2019
Dear Anonymous, Thank you for your rating. Warmest Regards, Erick Indra Gunadi General Manager

10/10 Excellent

yun fen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
推薦入住的方便住宿。
服務人員態度超好，飯店外店家超多，小吃林立，離神鷹廣場非常近，可惜早餐選擇較少。
Stayed 2 nights in Oct 2018

10/10 Excellent

Hary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always the best hotel which i spend the night. Love his food, room space and many thing
Stayed 1 night in Jun 2018
Response from Erick Indra Gunadi on Jul 3, 2018
Dear Hary, Thank you for the review, glad we could be part of your great experience in Bali. Hope we could still your preferred Hotel while visit Bali again. Regards, Erick Indra Gunadi General Manager

10/10 Excellent

Anne-Gaëlle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
très très bien
Hôtel magnifique, tout neuf, chambre vriament dignes d un 4 étoiles, accueil parfait, check out idem. Equipe du room service adorable. idem front office. Vriament tous mes encouragement. rapport qualité prix incroyable, pourvu que les tarifs n augmentent pas ! Attention : le house keeping laisse à désirer. il faut faire attention car si ça commence comme cela, ça peut très vite ternir la réputation d un hôtel ( café usager pas remplacé , sol qui colle, oublie de serviette de toilette, j ai du descendre mouillée a minuit à la réception car je n avais rien pour m essuyer ! Seul service selon moi où il faut être plus vigilant . Sinon. TOP TOP ! Bravo
Response from Erick Indra Gunadi on Mar 14, 2018
Dear Anne-Gaelle, Thank you for your constructive feedback, we will notified our Housekeeping staff to be more detail in prepare the room. Thank you for staying with us and we look forward to welcome you again near future. Regards, Erick Indra Gunadi General Manager

6/10 Okay

Tsuneo

Liked: Cleanliness, staff & service
騒音
ホテルのマネージメントとは直接関係ないですが、周辺の民家のニワトリと犬が1日中鳴き続けとても煩かった。
Stayed 2 nights in Feb 2018
Response from Erick Indra Gunadi on Feb 14, 2018
Dear Tsuneo, Thank you for stay at Best Western Kamala Jimbaran, hope everything met your expectation and we do apologize for the inconvenience cause related with the unexpected noise from the neighbors, we will do our best to have more details about our guest preference when assigning the room. Thank you for your feedback and wish to serve you again some other time in the future. Regards, Erick Indra Gunadi General Manager