Dear guest, Warmest greetings from Melia Jinan! Thank you for having chosen our hotel during your stay in Jinan and also sharing with us your feedback. We feel enormously happy to read that you fully enjoyed our hotel. During the check-in we do charge a deposit, this kind of procedure makes an easier and faster check out for our guests. We will note your preferences and next time you come we will adjust your deposit to avoid keep asking you to come down to top it up. Hope we can welcome you again during your next visit in Jinan. Sincerely, Diego Llorente Guest Experience Manager

Dear Guest, Warmest greetings from Melia Jinan! We would like to take the opportunity to thank you for sharing with us your feedback during your last stay at Melia Jinan. We feel enormously happy to see that you fully enjoyed our hotel, especially our location. Hope we can welcome you again during your next visit in Jinan. Sincerely, Diego Llorente Guest Experience Manager

Dear Guest, Warmest greetings from Melia Jinan! We would like to take the opportunity to thank you for sharing with us your feedback during your last stay at Melia Jinan. We feel enormously happy to see that you enjoyed our hotel, especially that one of our staff spoke Japanese to you during your check in. I will personally inform her about your feedback. This is our top motivation and we will keep working hard in order to improve. Hope we can welcome you again during your next visit in Jinan. Once again, thank you for taking your time! Sincerely, Diego Llorente Guest Experience Manager

Dear Guest, Warmest greetings from Melia Jinan! First of all, we would like to take the opportunity to thank you for sharing with us your feedback during your last stay. We are happy to see that you liked our hotel. However, you mentioned our staff English as an aspect to improve. From Melia Jinan we take very serious our guest suggestions and we will do our best to make our operation more efficient and agile. We know that the communication with our guest and service is the most important, that is the reason because we are continuously training our staff, especially in English, in order to be able to attend our guests needs. We hope we can welcome you again during your next visit in Jinan. We are sure you will see some improvements in our staff English. Once again, thank you for taking your time! Sincerely, Diego Llorente Guest Experience Manager

Dear Guest, Warmest greetings from Melia Jinan! First of all, we would like to take the opportunity to thank you for sharing with us your feedback during your last stay. We really would like to apologize because we did not meet your expectations. Be assured we have taken the appropriate actions to ensure this will not happen again. The guest experience is one of our top priorities and we will keep working hard in order to improve our service. We hope we can welcome you again during your next visit in Jinan. We are sure you will see some improvements. Once again, thank you for taking your time! Sincerely, Diego Llorente Guest Experience Manager

Dear Guest, Warmest greetings from Melia Jinan! First of all, thank you for taking your time for sharing with us your feedback. We are really glad to hear that you had a good experience during your stay. From Melia Jinan, we take very serious our guest suggestions and we will do our best to make our operation more efficient and agile. We know that the communication with our guest is the most important, that is the reason because we continuously train our staff, we will ensure we improve in the English area. We hope we can welcome you again during your next visit in Jinan. Sincerely, Diego Llorente Guest Experience Manager

Dear guest, Warmest greetings from Melia Jinan! We are delighted to hear from you!It is great to know the opinion of our guest about us. We feel extremely happy to know that you felt comfortable at our hotel and you liked our staff. We do hope to have the chance in the future to welcome you again to stay with us. Best regards, Alvaro Fernandez Lopez Guest Experience Manager