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"Basic simple breakfast but there is only soap in shower. None at sink. I asked at desk but they told me ONLY IN SHOWER WHICH MEANT YOU HAD TO LITERALLY WALK INTO SHOWER AND PUMP SOME SOAPEVERYTIME YOU WANTED TO WASH HANDS. PRICE IS RIGHT AND RECEPTIONISTS SWEET. "

"room good"

"The check-in and check-out process was very easy and fast without a deposit. The FO gave me a room with a nice view, the sea and the pool. The room was clean, the AC was cold, the shower was very strong. but now they don't provide bar soap, shower cap, toothbrush in the bathroom but when you check in, they will ask for this and if you need it, they will give it to you. everything is ok, only the security in front of the lobby door must be alert if guests bring a lot of luggage. There is no need to ask whether they need help carrying the suitcase or not. I think it's better to just help directly without having to ask. Novotel Balikpapan, January 5, 2026"

"Room cleaned daily and breakfast every morning with different food but also maintaining some choices."

"The restaurant on the roof was excellent and had live music every night. The staff were excellent but the stay was not very good.However for the price not too much could be expected.More like a backpacker budget lodging."