All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
We were so pleased there was a charging station for our car!
Janet
Stayed 2 nights in May 2024
Response from Lacey James - General Manager on May 9, 2024
Thank you for taking the time to share your experience, Janet. We are thrilled you enjoyed your stay and the EV charger!
6/10 Okay
Danielle
May 3, 2024
Liked: Staff & service
Disliked: Cleanliness
The staff were great, they were friendly and happy to help. The room we stayed it was not super clean though. There was hair on the floor in the bathroom, toothpaste and other unidentified drips on the bathroom wall. The shower walls were not very clean either.
Danielle
Stayed 2 nights in Apr 2024
Response from Lacey James - General Manager on May 3, 2024
Thank you Danielle, for sharing your experience. We are so sorry this stay fell short of expectations and would love the opportunity to speak with you directly. If you could, please call the hotel and ask for Lacey so we can address this issue.
Response from Lacey James - General Manager on May 2, 2024
Thank you so much for taking the time to share your experience Patricia. We are thrilled you enjoyed your stay and look forward to hosting you again!
8/10 Good
george
Traveled with partner
Apr 28, 2024
Liked: Staff & service, amenities
Over all it’s a good place to stayed
george
Stayed 1 night in Apr 2024
Response from Lacey James - General Manager on May 2, 2024
Thank you for the review George. We appreciate your feedback and look forward to hosting you again!
8/10 Good
Pearl
Traveled with family
Apr 25, 2024
Liked: Cleanliness, amenities
This is a dated hotel . If you are early instead of suggesting to wait for your room, They offer you to check in early charging you USD 40.- same for one hour late departure.
Bathroom shower didn’t work properly first day. Your room doesn’t get cleaned daily. Other than that it’s a hotel and they have a good swimming pool, sauna and very hot tub. Kids enjoy swimming.
Pearl
Stayed 4 nights in Apr 2024
Response from Lacey James - General Manager on Apr 25, 2024
Thank you for sharing your experience Pearl. We strive to make sure each stay is exceptional and will use this information to improve our guest experience. Thank you for your valuable feedback.
4/10 Poor
Santana
Business traveler
Apr 22, 2024
Disliked: Staff & service, amenities
Never had a problem the first two nights I stayed. The third night, food delivery person was told he had to leave the food at the reception area. Not true as it had been delivered the first two nights. I telephoned the front desk 15 times and called the main Red Lion line. The main line could not contact the front desk either. I finally walked down and asked why my food had been sitting there for an hour and he was rude. I indicated that I had repeatedly called and no one picked up. He became even more rude. Bathrooms need updated.
Santana
Stayed 2 nights in Apr 2024
Response from Lacey James - General Manager on Apr 24, 2024
Thank you for sharing your experience. We are so sorry this stay fell short of expectations and would love the opportunity to speak with you directly. If you could, please call the hotel and ask for Lacey so we can address this issue.
8/10 Good
Jennifer
Apr 22, 2024
Jennifer
Stayed 1 night in Apr 2024
Response from Lacey James - General Manager on May 14, 2024
Thank you for taking the time to share your experience Jennifer. We are thrilled you enjoyed your stay and look forward to hosting you again!
Check in staff was not overly friendly. Called downstairs on second night seven times. No answer. Walked downstairs and asked a question. Same man was outright rude.
Santana
Stayed 1 night in Apr 2024
Response from Lacey James - General Manager on Apr 24, 2024
Hello Santana, thank you for sharing. We are so sorry this was your experience. Please reach out to us here at the hotel.
10/10 Excellent
Kelly
Traveled with family
Apr 18, 2024
Liked: Amenities
Central located was clean and great breakfast
Kelly
Stayed 2 nights in Apr 2024
Response from Lacey James - General Manager on Apr 24, 2024
Thank you so much for taking the time to share your experience. We are thrilled you enjoyed your stay and look forward to hosting you again!
I liked that it was close to the mall and Starbucks. The staff was friendly and helpful. I also liked the breakfast area. I did not like that there was quite a few homeless people hanging around the doors and parking lot. It made us feel uncomfortable. The side door by the convention centre was not working properly so it was hard to get out of the building. Our room floor was not vacuumed properly as there was a few pieces of snacks on the floor. Our room said it had a safe in it but we never seen it.
Shallan
Stayed 3 nights in Apr 2024
Response from Lacey James - General Manager on Apr 18, 2024
Hi Shallan, thank you for sharing your experience. We're glad you enjoyed! Due to our location with the mall and its traffic we do secure all side doors to ensure guests safety, making them only accessible by room key. We apologize for the inconvenience.
We had great stay, staff were friendly, breakfast was great, and enjoyed the pool, it was great.
Barbara
Stayed 2 nights in Mar 2024
Response from Lacey James - General Manager on Apr 1, 2024
Thank you so much for taking the time to share your experience Barbara. We are thrilled you enjoyed your stay and look forward to hosting you again!
6/10 Okay
Harley
Mar 27, 2024
Harley
Stayed 1 night in Mar 2024
Response from Lacey James - General Manager on Apr 18, 2024
Thank you for the review!
6/10 Okay
Frederick
Mar 23, 2024
Liked: Staff & service
Frederick
Stayed 1 night in Mar 2024
Response from Lacey James - General Manager on Mar 25, 2024
Thank you for sharing your review, we hope to host you again!
6/10 Okay
Betty
Traveled with group
Mar 23, 2024
Liked: Staff & service
Stayed many times over many years. This time was much cleaner than previously
.
Betty
Stayed 1 night in Mar 2024
Response from Lacey James - General Manager on Mar 25, 2024
Thank you Betty, we are always looking to better ourselves and appreciate your feedback. I hope you'll find continued improvements as you stay!
8/10 Good
Dillon
Mar 19, 2024
Dillon
Stayed 4 nights in Mar 2024
Response from Lacey James - General Manager on Apr 10, 2024
Thank you for the review Dillon!
8/10 Good
Jeremy
Traveled with partner
Mar 17, 2024
Liked: Cleanliness, staff & service, amenities
Love this location, and I’ve stayed here many times. Carpet is showing age, bed was showing age as well, but comfortable. Biggest disappointment was the exterior where I stumbled across homeless person sleeping in the bushes, and needless on the ground next to them.
Jeremy
Stayed 3 nights in Mar 2024
Response from Lacey James - General Manager on Mar 18, 2024
Thank you for sharing your experience. We strive to make sure each stay is exceptional and will share this information with our security to ensure this is remedied. Thank you for your valuable feedback!
4/10 Poor
William
Traveled with family
Mar 17, 2024
Phone didn’t work.
Really noisy from the street
No blackout blinds
Breakfast was good
Would stay on other side of building next time
Not on 300 side
William
Stayed 2 nights in Mar 2024
Response from Lacey James - General Manager on Mar 18, 2024
Thank you for sharing your experience, William. We strive to make sure each stay is exceptional and will use this information to improve our guest experience. Thank you for your valuable feedback.
Still haven’t received my incident charges refunded to my credit card, but my stay was amazing!
Staff were great, room was nice, close to everything. Thanks RL!
Natasha
Stayed 2 nights in Mar 2024
Response from Lacey James - General Manager on Mar 5, 2024
Thank you so much for taking the time to share your experience Natasha. The incidental hold could take 3-5 business days to drop off, give us a call if this has passed. We are thrilled you enjoyed your stay and look forward to hosting you again!
The bathroom was filthy with hair on shower walls, but toilet and sink. Check in was more complicated than it needed to be. Too much reliance on computers and when they went down, the staff was crippled. Expected much better than this, most likely will not stay here again.
Patrick
Stayed 1 night in Feb 2024
Response from Lacey James - General Manager on Mar 4, 2024
Thank you for sharing your experience Patrick. We are sorry this stay fell short of expectations and would love the opportunity to speak with you directly. If you could, please call the hotel and ask for Lacey so we can address this issue.
Staff really friendly and welcoming. Property in good condition but starting to need some updates. You have to remember tons of people coming and going it’s gonna have a little wear and tear. Cleanliness of room was fair few minor things missed. But I know if I was cleaning a hundred or more rooms a day, I’d miss some stuff.
Scott
Stayed 1 night in Mar 2024
Response from Lacey James - General Manager on Mar 4, 2024
Thank you, Scott, for taking the time to share your experience. We are thrilled you enjoyed your stay and look forward to hosting you again!
8/10 Good
Russ
Traveled with family
Mar 3, 2024
Liked: Cleanliness, staff & service, amenities
Attached to the mall was nice. Room was nice. Breakfast was excellent. Only complaint was the pool wasn’t working we booked the hotel because it had a pool.
Russ
Stayed 1 night in Feb 2024
Response from Lacey James - General Manager on Mar 4, 2024
Thank you so much for taking the time to share your experience. We are thrilled you enjoyed your stay and apologize for the inconvenience with the pool maintenance.
6/10 Okay
Gavin
Feb 27, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Gavin
Stayed 2 nights in Feb 2024
Response from Lacey James - General Manager on Apr 24, 2024
We stayed for 3 nights and nobody cleaned our room nor did they ask us if we needed anything. I had to ask for clean towels and shampoo, toilet paper. I will never stay there again.
Terry
Stayed 3 nights in Feb 2024
Response from Lacey James - General Manager on Mar 4, 2024
Thank you for sharing your feedback. At this time stayover service is by provided by request, I apologize this was not better communicated. Please know we are more than happy to provide stayover cleaning and are very sorry this stay fell short of expectations.
We came 4 hours to come swim with our children and they shut down the pool and didn’t tell us half way through our stay. Didn’t care when we expressed it.
Kelsey
Stayed 3 nights in Feb 2024
Response from Lacey James - General Manager on Feb 22, 2024
Hi Kelsey, thank you for sharing your experience. I'm very sorry this stay fell short of expectations. While unavoidable situations arise, you should always feel heard and valued as our guest. I would love the opportunity to speak with you directly about your stay. If you would, please call the hotel and ask for Lacey.
Response from Lacey James - General Manager on Feb 22, 2024
Hi Wade, thank you for sharing your experience. We are so sorry this stay fell short of expectations and would love the opportunity to speak with you directly. If you could, please call the hotel and ask for Lacey so we can address this issue.
10/10 Excellent
Jill
Feb 19, 2024
Jill
Stayed 1 night in Feb 2024
Response from Lacey James - General Manager on Mar 25, 2024
We're so happy you enjoyed your stay and thank you for the positive feedback!
6/10 Okay
Karen, Libby
Traveled with partner
Feb 17, 2024
Disliked: Staff & service
We had not stayed here for a number of years, and it has gone down hill. The carpet apparently hadn’t been vacuumed in a while; it took about two hours for the room to warm up enough for us to remove our coats and the breakfast has been cut back to premade foods.
Karen
Stayed 1 night in Feb 2024
Response from Lacey James - General Manager on Feb 20, 2024
Hi Karen, thank you for taking the time to share your experience. We will be looking into the issues you shared. Please never hesitate to reach out as we'd love the opportunity to correct any oversight while you're our guest.
The property is old and needs to be upgraded room was not that clean hair from someone that stayed befor was left on wall of shower
robert
Stayed 3 nights in Feb 2024
Response from Lacey James - General Manager on Feb 19, 2024
Hi Robert, thank you for sharing your feedback with us. We strive to provide the best experience possible and apologize this stay fell short. This will be shared with our housekeeping department as we work to continuously improve our service.
Was a great hotel for the price! Def could use a refresh but it was really nice to have our dogs and go for a swim. The hot tub was tiny and hard to get a spot, but not a big deal. Breakfast was hot and good. Despite having a lot of sports teams and large families, it was really quiet in our room and beds were comfy. Would def stay here again. Good location, quiet and clean.
Amanda
Stayed 2 nights in Feb 2024
6/10 Okay
Holly
Feb 11, 2024
Holly
Stayed 1 night in Feb 2024
Response from Lacey James - General Manager on Mar 25, 2024
Thank you for sharing your experience Holly, please let us know if there is anything we can do to make future stays more pleasant.
6/10 Okay
Randall
Feb 11, 2024
Randall
Stayed 2 nights in Feb 2024
6/10 Okay
ROBERT, Sherman Oaks
Feb 10, 2024
Liked: Staff & service
Furniture was torn, dust and food particles
ROBERT
Stayed 2 nights in Feb 2024
Response from Guest Relations on Feb 20, 2024
Dear Robert,Thank you so much for the feedback. We're sorry to hear that you didn't have a good time with us overall and we apologize for any upkeep or cleanliness concerns during your visit. These matters are incredibly important to us, so we will be sure to have our team look into your comments further. Please consider giving us another chance soon; we're confident that we can impress you.