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Reviews of Amaya Signature

4.5 out of 5
Amaya Signature
Kandalama, Dambulla, Sri Lanka, Sigiriya, Central Province

Reviews

8.2

Very Good

Rating 10 - Excellent. 12 out of 29 reviews" "
Rating 8 - Good. 14 out of 29 reviews" "
Rating 6 - Okay. 0 out of 29 reviews" "
Rating 4 - Poor. 1 out of 29 reviews" "
Rating 2 - Terrible. 2 out of 29 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff Bit disappointed about the cost of playing snooker
Stayed 2 nights in Jul 2019
Response from Deepika on Aug 6, 2019
Dear Guest Greetings from Amaya Resorts and Spas Thank you for the review and for staying at Amaya Signature . We do hope that you will remember us the next time you visit Dambulla. Warmest regards

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, serene and pleasant environment .Exellent for relaxation All staff members were helpful.All of us enjoyed our stay
Stayed 2 nights in Feb 2019
Response from deepika on Feb 25, 2019
Dear Guest, Ayubowan from Amaya. Thank you for the nice review . Glad to note that you enjoyed the environment.Hope to see you again soon. Best Regards, Deepika Dissanayake

2/10 Terrible

Theresa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bug & critter infested with poor service!
We were very disappointed with this hotel. We were expecting a small, quiet luxury resort of 24 rooms as advertised. Instead, we found the resort grounds are shared by two resorts, the second resort (Amaya Lake) costs one third the price and has over 100 rooms with all the shared services. There is an ant infestation throughout the resort including in the room, on the balcony (rendering it unusable) and all over the chairs and tables in the pool area. We also had to constantly shoo away flies and aggressive chipmunks while we were dining. The staff were uncommunicative and unhelpful with issues around check-in and our request that the 4 extra beds lined up outside our room for the entirety of our stay be removed. The only saving grace to this resort were the friendly restaurant staff (best of all the bar manager!). This place is no where close to luxurious, don’t be fooled by the photos!
Stayed 2 nights in Aug 2018
Response from deepika on Aug 30, 2018
Dear Guest, Ayubowan from Amaya Resorts and Spas! Thank you for your review of your stay with us. Amaya Signature is a fascinatingly beautiful resort set amidst nature and receive so many compliments from guests hence we are regretful to note that you are disappointed with it. We always appreciate hearing from our guests, including places of improvement. We regret that the comfort of your stay was not to your satisfaction and I have taken your comments to our team to ensure that in the future, these are not recurring issues. Thank you for your valued patronage. Warmest Regards, Deepika Dissanayake

10/10 Excellent

philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous five star
Fabulous 5 star hotel on acres of grounds overlooking the lake, hard to fault but if i had to its a bit isolated from major attactions, restaurants etc
Stayed 3 nights in Aug 2018
Response from deepika on Aug 14, 2018
Dear Guest,Ayubowan from Amaya. Thank you for the nice review . Hope to see you again soon. Best Regards, Deepika Dissanayake

8/10 Good

Sam, Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nature
Very good hotel in the nature. But only one points regret that not cone promptly the transportation cart in the premises.
Stayed 1 night in Mar 2018
Response from deepika on Apr 3, 2018
Dear Sam, Greetings from The Kingsbury, Thank you for posing a rating following your recent experience. Look forward to welcoming you back soon . Warmest Regards

4/10 Poor

Sung Loung

Disliked: Cleanliness, staff & service, property conditions & facilities
It was okay..Wouldn't go back for the same price..
Room smelled bad and the towel, bathrobe, bed, and pillow were kind of soggy and also smelled bad. It was just okay for the remote location. Also had to wake up to street dogs fighting eachother at 6 in the morning right outside my terrace.

2/10 Terrible

Hygiene needed, N

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Flies on your food
I would never recomend this hotel to anyone. Stayed here for 3 nights based on rated reviewers. Terrible food, flies landed on food trays but somehow hotel staff thought it was ok no issue, so gross i cant even eat. Room was dirty, moulds in bathroom, spiders, lizzards, crickets and mosquitoes. Spa was horrible, dirty, spider webs on all corner of bathroom, mosquitoes were on over the bathroom while i was soaking in bathtub. This hotel needs seriously training in hygiene.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
relax
Beautiful swimming pool and nature ecological; very relax and leisurely but too much fly in the restaurant.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Stay in Sri Lanka
We regret not staying here for more nights. Excellent place to recharge after traffic snarls and tiredness from sightseeing Sirigiya and Dambulla Cave.
Response from Web EX on May 28, 2016
Dear Guest Thank you for taking the time to review Signature by Amaya We are simply thrilled to hear such amazing reviews on the property We hope your next stay with us is just around the corner Thanks & Regards Amaya Resorts & Spa

10/10 Excellent

Gavin, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exploring Sri Lanka
A peaceful, relaxing and high quality hotel, with rooms in single/double houses across an estate. The setting and location is tranquil, though Dambulla and Sigiriya temples are only a short drive away. The hotel buffet was well catered with a large variety of Sri Lankan and international food.
Response from Web EX on May 28, 2016
Write your comment.Dear Guest Thank you for your positive review on Signature by Amaya We are glad to know you enjoyed your stay. We look forward to the pleasure of seeing you again soon. Thanks & Regards Amaya Resorts & Spa

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
beautiful settings and pools
Positives: excellent staff, beautiful room and grounds, fantastic pools, setting negatives: musty room, staff left doors open so Mosquitos could enter, food was inconsistent
Response from web ex on May 24, 2016
Dear Guest 　　Thank you for your most kind review Signature by Amaya 　　We are truly thrilled to hear such amazing comments regarding the property. 　　Thank you for your lovely comments and most importantly for praising our dedicated staff. 　　We look forward to the pleasure of welcoming you again soon 　　Thanks & regards Amaya Resorts & Spa

8/10 Good

Andrew, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good Hotel, Huge Grounds
Resort is fantastic. Slight problem with level of bathroom cleanliness and hot water accessibility but staff very attentive to our needs and problems. Wish we had stayed an extra night to enjoy the pools and grounds (huge resort)
Response from Web EX on Jul 23, 2016
Dear Guest Thank you for taking the time to review Signature by Amaya We are glad to know you enjoyed your stay Thanks & Regards Amaya Resorts & Spa

10/10 Excellent

Nilakshi, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Fabulous stay, great well-trained staff, and beautiful surroundings.
Response from Web EX on Jul 23, 2016
Dear Guest Thank you for taking the time to review Signature by Amaya We are simply thrilled to hear such amazing reviews on the property We hope your next stay with us is just around the corner Thanks & Regards Amaya Resorts & Spa

8/10 Good

rasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from CRE on Feb 6, 2016
Dear Guest Thank you for taking the time to review Signature by Amaya. We look forward to seeing you again soon. Thanks & Regards Amaya Resorts & Spa

8/10 Good

Sean, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay with great staff!
Beautiful resort. About 15 min drive from cave temples in Dambulla. We stayed in the suite and it was lovely. When we encountered a problem in the middle of the night, the manager himself came to the room and fixed it. He was professional and generous in making things right for us the remainder of the stay. Staff was superb, driving you around the property on golf carts (covered ones when raining). No wifi in rooms like Hotels.com advertises, only in the lobby. This needs to be updated on the website.
Response from CRE on Jan 30, 2016
Dear Guest Thank you for taking the time to review Signature by Amaya. We are glad to hear you enjoyed your stay. Thank you for your generous comments on the staff. We do take pride in catering to our guests needs the best way we can. We are currently in the process of sorting out the WiFi and this will be sorted out soon. We look forward to seeing you again in the near future Thanks & Regards Amaya Resorts & Spa

10/10 Excellent

Ola, Lebanon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply amazing
This hotel is simply amazing. Great location, great staff and great managenent. We stayed in Signature by Amaya which was the best stay in our vacation. Highly recommended.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Good big hotel
Excellent hotel but clearly not a SLH as advertised

10/10 Excellent

SRINATH, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to relax/unwind
Excellent properly with fantastic room and great bathroom. However wifi and TV were not good at all and definitely requires massive improvement. Service was very good and the breakfast/dinner spread was superb.

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, only our accomodation was not so modern anymore. Toilets for woman are having Windows who is open and it feels like from above everybody can look into the toilet
Stayed 1 night in Jul 2019
Response from deepika on Aug 5, 2019
Dear Guest, Thank you for choosing Amaya Signature for your stay and thank you for the 5* rating. . Hope you have enjoyed your stay with us and were able to enjoy the fabulous location. We have taken note of your comments and definitely look into it during our next renovation takes place. We look forward to welcoming you back in the near future. Warmest regards Deepika Dissanayake

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pearl by the lake
Fantastisk villa med boutique resort känsla Med magiskt läge vid sjön Underbar personal och fläckfri service
Stayed 3 nights in Mar 2019
Response from deepika on Mar 27, 2019
Dear Tony, Ayubowan from Amaya Thank you for posing a high rating following your recent experience. Look forward to welcoming you back soon . Warmest Regards

8/10 Good

LORENZO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La location è stupenda ed il cibo buonissimo, Lo raccomando a chiunque voglia trascorrere un po' di tempo immersi nella natura. Yoga e massaggi non all'altezza della struttura da evitare
Stayed 2 nights in Aug 2017

8/10 Good

eric, netherlands

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very relaxed and quit
Very nice, big Area with lake We had a luxere bungalow amazing good
Stayed 2 nights in Jul 2017
Response from Shenali on Aug 8, 2017
Dear Eric, Greetings from Amaya Resorts and Spas! Thank you for your feedback on your stay. We look forward to have you stay with us again. Best Regards, Shenali Senevirate

8/10 Good

Xhyra, Heidelberg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ruhiges Hotel am See
Sehr ruhige Lage abseits vom üblichen Trubel. Direkt am See gelegen mit vielen Tieren.... Zimmer sehr schön und gepflegt. Frühstück mittelmäßig.

10/10 Excellent

svend erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dejlig og roligt sted

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Jen-Chieh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Web EX on Jul 23, 2016
Dear Guest Thank you for taking the time to review Signature by Amaya We are glad to know you enjoyed your stay Thanks & Regards Amaya Resorts & Spa

8/10 Good

david, Le Mans

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Chambre top mais la restauration ne suit pas
Le Signature est une partie de l'hotel Amaya Lake, ce sont des bungalows ou villa. Nous avions une tres grande chambre, avec comme sur certaines photos un canapé petit coin salon tres agreable. Dressing et grande salle de bain, comme trop souvent au Sri Lanka les climatisations sont bruyantes et toujours trop froide. Le lit est d'un confort absolu une des meilleures literie que j'ai jamais connu, à noté que le lit d'appoint pour l'enfant est de la même qualité. Baignoire avec jacuzzi, attention aux inondations :-) L'environnement est super calme et vraiment tres agreable. Deux piscines pour cet hotel. Par contre coté restauration, le petit dej est vraiment quelconque, le room service est pas terrible et la rapidité efficacité de celui ci quasi nul. Vous pouvez manger au restaurant Signature au bord de la piscine, pas de buffet dan ce cas mais menu a la carte, la c'etait une tres bonne surprise.