In-room safe, desk, iron/ironing board, rollaway beds

Reviews of Microtel Inn & Suites by Wyndham Kansas City Airport

2 out of 5
Microtel Inn & Suites by Wyndham Kansas City Airport
11831 Nw Plaza Cir, Kansas City, MO

Reviews

5.6
Rating 10 - Excellent. 128 out of 1007 reviews" "
Rating 8 - Good. 202 out of 1007 reviews" "
Rating 6 - Okay. 214 out of 1007 reviews" "
Rating 4 - Poor. 174 out of 1007 reviews" "
Rating 2 - Terrible. 289 out of 1007 reviews" "

5.8/10

Cleanliness

6.2/10

Staff & service

5.4/10

Amenities

5.2/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

4/10 Poor

Stephanie

Traveled with partner
Disliked: Amenities
Only one small light in the room worked and it was above the tv. The bed was hard as a rock and made me wake up with sore neck and back.
Stayed 1 night in May 2024

10/10 Excellent

Cael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean for a short night stay for the airport
Stayed 1 night in May 2024

2/10 Terrible

Nicholas

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible. Gross rooms.
Stayed 1 night in May 2024

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Alfred

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

sabrina, Billings

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We ended up leaving early in the morning because of how uncomfortable I felt.
Stayed 1 night in May 2024

2/10 Terrible

Celena

Disliked: Cleanliness, staff & service, property conditions & facilities
I would not recommend
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 29, 2024
Dear Guest,We're sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we apologize for any shortcomings you experienced during your stay. We will take your comments into consideration as we work to improve our services and facilities for our guests. If you have any specific concerns or would like to discuss your stay further, please don't hesitate to reach out to us directly. Thank you for bringing these issues to our attention, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Manager

4/10 Poor

Keegan

Traveled with family
Disliked: Cleanliness, property conditions & facilities
the side doors didn’t even have a lock on them, and the place is pretty run down. The staff was kind. The “breakfast” was nothing really. I ate cereal out of a cup (there were no bowls) and had to drink it (there was no silverware). I felt a little scared staying here but not the WORST. If I HAD to stay here again I could, but I wouldn’t ever choose it again. Nothing horrible happened, just felt gross and run down.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 29, 2024
Dear Guest,We're sorry to hear about the concerns you encountered during your stay. Your feedback regarding the lack of locks on the side doors, the condition of the property, and the breakfast offerings is important to us, and we will address these issues promptly to ensure improvements are made. Your comfort and safety are our top priorities, and we regret that we fell short of meeting your expectations in these areas. We appreciate your kind comments about our staff and apologize for any discomfort you experienced. Please know that your feedback is invaluable to us, and we hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely,Hotel Manager

4/10 Poor

Jamie

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Outdated but remodeling is in motion. I don't expect continental breakfast to be much, although a toaster would have be nice.
Stayed 4 nights in Apr 2024
Response from Hotel Manager on Apr 29, 2024
Dear Guest,Thank you for your feedback. We're glad to hear that renovations are underway to improve our facilities. Your understanding and patience during this time are greatly appreciated. We apologize for any inconvenience caused by the lack of a toaster at breakfast. Your feedback is valuable to us, and we will take it into consideration as we strive to enhance our offerings for our guests. If there's anything else we can do to improve your experience, please don't hesitate to let us know. We hope to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Manager

6/10 Okay

Margaret

Stayed 1 night in Apr 2024

6/10 Okay

Michael

Business traveler
Disliked: Cleanliness
The property was okay. no mini fridge in the room but ice is available. no iron in the room had to checkout one at the front desk. Staff was very responsive. The key card system needs work though. For the price I would stay again.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 23, 2024
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that you found our staff to be responsive and that you would consider staying with us again for the price. We apologize for any inconvenience regarding the lack of a mini-fridge and iron in your room, as well as any issues with the key card system. Your comments will be shared with our team for improvement. We appreciate your honesty and hope to welcome you back for another pleasant stay in the future.Sincerely,Hotel Manager

6/10 Okay

Chris

Traveled with family
Liked: Staff & service, amenities
It was certainly a good value and convenient to the airport. The area is safe and surrounded by very upscale hotel neighbors. It's not a true micro hotel compared with the Japanese concept, but smallish. Everything worked and it was relatively clean. This particular establishment seemed to be showing it's age, so could do with an update, however, I prefer the lower price for a quick 6 hours of sleep before my next flight kind of stay over.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 16, 2024
Dear Guest,Thank you for your detailed feedback. We're glad to hear that you found our hotel to be a good value and convenient for your needs. It's great to know that you felt safe in the area and appreciated the functionality of the room. We take your comments about the age of our establishment seriously and will consider them for future improvements. We appreciate your understanding and hope to welcome you back for another comfortable stay in the future.Sincerely,Hotel Manager

2/10 Terrible

Hallie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 16, 2024
Dear Hallie,We're sincerely sorry to hear that your experience fell short of your expectations. Your feedback is important to us, and we would like to address any specific concerns you may have had during your stay. Please feel free to reach out to us directly so that we can work to resolve any issues and ensure a better experience in the future.Sincerely,Hotel Manager

6/10 Okay

pamela

Traveled with family
Disliked: Staff & service, property conditions & facilities
Not real helpful in terms of issues, the rooms were decent, the beds good which is what really I paid for, they just charge a refundable deposit, waiting for them to return my deposit. No pool
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 10, 2024
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that you found the rooms decent and the beds comfortable during your stay. We apologize for any inconvenience caused by the refundable deposit and the absence of a pool. Your deposit will be returned promptly according to our policies. We appreciate your understanding and hope to have the opportunity to welcome you back for another pleasant stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Ayden

Traveled with family
Liked: Staff & service, amenities
They are remodeling this property. That is very nice because things need repainted and fixed. But for the price of it, I was willing to deal with it. It was in walking distance of the KCI expo center, which is what mattered to me. The staff was very helpful with any request we made.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 8, 2024
Dear Guest,Thank you for taking the time to share your experience with us. We're glad to hear that you found our proximity to the KCI expo center convenient and that our staff was helpful during your stay. We apologize for any inconvenience caused by the ongoing remodeling, but we're pleased that you were willing to deal with it. Your feedback is appreciated, and we hope to welcome you back for an even better experience once the renovations are complete.Sincerely,Hotel Manager

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport, clean room, and comfortable bed!
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 4, 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you enjoyed our convenient location near the airport, as well as our clean rooms and comfortable beds. Providing a pleasant stay for our guests is our top priority, and we're thrilled to know we succeeded during your visit. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future.Sincerely,Hotel Manager

6/10 Okay

jamie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sheets and rooms dirty
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 1, 2024
Dear Guest,We're sorry to hear about your experience with the cleanliness of your room and linens. This is certainly not up to our standards, and we apologize for any inconvenience this may have caused. We'll address these issues with our housekeeping team to ensure they are resolved promptly. Thank you for bringing this to our attention, and we hope to have the opportunity to improve your impression in the future.Sincerely,Hotel Manager

2/10 Terrible

Rohit

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No shuttles provided where as mentioned it is 24x7. Room size is approx 100sq ft where as mentioned 300 sq ft. No refrigerator and microwave in the room. No tissue paper in the bathroom. Towel and pillow covers are so dirty. Nevere go with this hotel.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 25, 2024
Dear Guest,We're truly sorry to hear about the discrepancies between our amenities and what was advertised. This falls short of the standards we strive for and we deeply regret any inconvenience caused. Your feedback is invaluable, and we will address these issues immediately to ensure they are rectified. Please accept our sincere apologies, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

6/10 Okay

Catherine

Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 15, 2024
Dear Catherine,Thank you for taking the time to leave us a review. We appreciate your feedback and apologize for any aspects of your stay that did not meet your expectations. Your comments are valuable to us, and we will use them to address any areas needing improvement. If there are specific concerns you'd like us to address, please don't hesitate to reach out. We hope to have the opportunity to welcome you back for a better experience in the future.Sincerely,Hotel Manager

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
The owners and staff are very nice. Comfortable beds. Nice morning breakfast.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 20, 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that you enjoyed our friendly staff, comfortable beds, and delicious breakfast. Your satisfaction is our top priority, and we look forward to welcoming you back for another great stay.Sincerely,Hotel Manager

2/10 Terrible

Carol M

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dried blood and snot on walls of room. Stained linens and stained upholstery . Dirty carpets. Dirty mirrors. Guess you do get what you pay for.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 19, 2024
Dear Guest,We are truly shocked and deeply sorry to hear about the unacceptable condition of your room during your stay. This is absolutely not the standard of cleanliness we strive to maintain, and we sincerely apologize for the distress and discomfort this must have caused you. We take your feedback very seriously and will investigate this matter thoroughly to ensure it does not happen again. Please know that this is not indicative of our usual standards, and we are committed to providing all of our guests with a clean and comfortable environment. We understand your disappointment, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Manager

2/10 Terrible

Catherine

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 19, 2024
Dear Catherine,We're deeply disappointed to hear that your experience did not meet your expectations. Please accept our sincere apologies for any inconveniences or issues you encountered during your stay. Your feedback is invaluable to us, and we take it seriously as we strive to improve our services. If there are specific areas where we can address or rectify any shortcomings, please don't hesitate to reach out to us directly. We hope to have the opportunity to regain your trust and provide you with a more satisfactory experience in the future.Sincerely,Hotel Manager

4/10 Poor

Carol, Montrose

Business traveler, Traveled with partner
Disliked: Amenities
Very rundown. Needed repairs and remodeling. Cracked and broken tiles. Chipped sink and tub. Very old carpeting. Didn't seem clean. Needed updating.
Stayed 5 nights in Mar 2024
Response from Hotel manager on Mar 12, 2024
Dear Guest,Thank you for sharing your concerns regarding your recent stay. We sincerely apologize for the condition of your room not meeting our standards. Rest assured, your feedback has been shared with our team, and we are taking immediate steps to address the issues you mentioned. We appreciate your patience and hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely, Hotel Manager

4/10 Poor

William

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel manager on Mar 12, 2024
Dear William,Thank you for taking the time to provide your feedback. We're disappointed to hear that your experience fell short of expectations. Please know that we take your comments seriously and will work diligently to address any issues you encountered. We hope to have another chance to exceed your expectations in the future.Sincerely, Hotel Manager

6/10 Okay

Brandon

Disliked: Staff & service, amenities, property conditions & facilities
This hotel has no microwave or refrigerator in the rooms. Had to go ask for a towel. Breakfast only consisted of pancake or toast. Apple or orange juice. Rooms are really small. Couldn’t take a bath because there was no drain plug for tub or bathroom sink.
Stayed 1 night in Mar 2024
Response from Hotel manager on Mar 11, 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Your comments regarding the amenities and breakfast options are duly noted, and we will review them to see how we can improve our offerings. We appreciate your understanding and hope to have the opportunity to welcome you back for a more comfortable experience in the future.Sincerely,Hotel Manager

2/10 Terrible

Lily

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were awful, and dirty. The staff were very rude !
Stayed 1 night in Mar 2024
Response from Hotel manager on Mar 4, 2024
Dear Guest,We apologize for the disappointing experience you had during your stay. Cleanliness and courteous service are our top priorities, and we regret that we fell short in these areas. Your feedback is important to us, and we will address these issues with our team to ensure improvements are made. We hope to have the opportunity to regain your trust during a future visit.Sincerely,Hotel Manager

8/10 Good

Charles

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Hotel manager on Feb 28, 2024
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No - just don’t…
Where to start… the pubic hair in my bed… or the long woman’s hair on pillow, or the bugs in the room, or the stains on the sheets, or the seemingly dirty towels. It straight up looked like someone checked out of my room, they made the bed and folded the dirty towels and then rented me the room for the nights… run.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 19, 2024
Dear Guest,We're truly sorry to hear about the unsatisfactory experience you had during your stay. Your feedback is alarming, and we take it very seriously. This is not the level of cleanliness we strive for, and we apologize for falling short of your expectations. Rest assured, we are investigating these issues with our housekeeping team to ensure they are addressed immediately. We understand your decision not to stay with us again, but we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Manager

4/10 Poor

Lucas

Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 21, 2024
Dear Lucas,We apologize for the inconvenience and disappointment you experienced during your stay. Your feedback is valuable, and we take it seriously. We will address the issues you've raised to ensure improvements are made. Please accept our sincerest apologies, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Manager

2/10 Terrible

Javier

Disliked: Cleanliness, staff & service, property conditions & facilities
Disgusting and disappointed
The sheets had a yellow stain. S chunck of the carpet was missing. I couldn’t take a bath because there was no thing to stop the water, the tissue box was falling off, there’s no do not disturb on the door, the wall paint was tearing off, the walls were dirty.
Stayed 2 nights in Feb 2024
Response from Hotel manager on Feb 15, 2024
Dear Guest,We sincerely apologize for the unsatisfactory experience you had during your stay. Your feedback is concerning, and we're addressing these issues urgently to ensure a better experience for our guests. Please rest assured that we take these matters seriously and will work diligently to rectify them. Thank you for bringing these issues to our attention, and we appreciate your understanding.Sincerely, Hotel Manager

10/10 Excellent

Kathy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the service an the room
Stayed 1 night in Feb 2024
Response from Hotel manager on Feb 13, 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you were satisfied with both the service and the room during your stay. Your satisfaction is our priority, and we appreciate your kind words. We hope to have the opportunity to welcome you back for another pleasant stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Chris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hotel manager on Feb 6, 2024
Dear Chris,Thank you for your perfect rating and for choosing to stay with us. We're thrilled to hear that you had an excellent experience during your stay. If there's anything more we can do to make your next visit even better, please let us know. We look forward to welcoming you back soon.Sincerely,Hotel Manager

2/10 Terrible

Darrell

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The condition of the hotel is well below average. The water in the bathroom was nowhere near warm enough to take a shower. There is no coffee in the hotel, let alone toast or a bagel. I could have just slept in my car. This is unacceptable.
Stayed 1 night in Jan 2024
Response from Hotel manager on Feb 3, 2024
Dear Guest,We apologize for the disappointing experience you had during your stay. Your feedback is crucial, and we regret that the hotel did not meet your expectations in terms of amenities and overall condition. We take your comments seriously and will address the issues you've mentioned to ensure improvements. Your comfort and satisfaction are our top priorities, and we appreciate your patience. If there's anything specific you'd like to discuss or share, please contact us directly. We hope to have the opportunity to provide a much better experience in the future.Sincerely,Hotel Manager

2/10 Terrible

Juli

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty needs remodeled, however staff was pleasant
Stayed 1 night in Jan 2024
Response from Hotel manager on Feb 3, 2024
Dear Guest,We appreciate your feedback and apologize for the condition of your room during your stay. Your comments are important to us, and we will use them to address areas that need improvement, particularly with regard to cleanliness and the overall appearance of the hotel. We're pleased to hear that the staff provided a pleasant experience. Your comfort is our priority, and we hope to have the opportunity to provide a better stay in the future.Sincerely,Hotel Manager

2/10 Terrible

Laurie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible customer service
I booked the hotel for my husband, paid for it and then the front desk refused to register my husband even though it had the confirmation email. The front desk person was really rude and arrogant.
Stayed 1 night in Jan 2024
Response from Hotel manager on Feb 3, 2024
Dear Guest,We sincerely apologize for the inconvenience and poor service you and your husband experienced during the check-in process. Your feedback is essential to us, and we will address this matter with our staff to ensure better service in the future. We value your business and appreciate your patience. If there's anything specific you'd like to discuss or share, please contact us directly. We hope to have the opportunity to provide a much better experience in the future.Sincerely,Hotel Manager

4/10 Poor

Trevor

Business traveler
Disliked: Cleanliness, property conditions & facilities
Very run down and dirty
Stayed 1 night in Jan 2024
Response from Hotel manager on Feb 3, 2024
Dear Guest,We apologize for the condition of your room during your stay. Your experience is not reflective of our standards, and we deeply regret any inconvenience caused. We take your feedback seriously and will address the cleanliness issues to ensure immediate improvements. Your comfort and satisfaction are our top priorities, and we appreciate your patience. If there's anything specific you'd like to discuss or share, please contact us directly. We hope to have the opportunity to provide a much better experience in the future.Sincerely,Hotel Manager

2/10 Terrible

Paulo

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stains and dirty linen in a new check in room. Dated appliances and bugs everywhere. Main door did not work so you had to physically pull it apart. Leaking shower and holes in the walls everywhere. Bad attitude by staff when it was brought to their attention.
Stayed 4 nights in Jan 2024
Response from Hotel manager on Feb 3, 2024
Dear Guest,We sincerely apologize for the numerous issues you encountered during your stay. Your experience is unacceptable, and we deeply regret any inconvenience caused. We'll address the concerns you've raised, including cleanliness, maintenance, and staff attitude, to ensure immediate improvements. Your comfort and satisfaction are our top priorities, and we appreciate your patience. If there's anything specific you'd like to discuss or share, please contact us directly. We hope to have the opportunity to provide a much better experience in the future.Sincerely,Hotel Manager

2/10 Terrible

Philip

Disliked: Cleanliness, property conditions & facilities
This was just a last minute booking but the i arrived to the room and it was very clear that it was not properly cleaned. Bedding was all over the floor and no beds made. Bathroom still had a used bar of soap in the tub. Heater didnt work at all not recommend staying here and ice stayed at a lot of Microtels in the past.
Stayed 1 night in Jan 2024
Response from Hotel manager on Feb 3, 2024
Dear Guest,We apologize for the unacceptable conditions you encountered during your stay. Your experience is not reflective of our standards, and we deeply regret any inconvenience caused. We'll investigate the issues you've raised, including cleanliness and the functionality of amenities, to ensure immediate improvements. Your comfort and satisfaction are our top priorities, and we appreciate your patience. If there's anything specific you'd like to discuss or share, please contact us directly. We hope to have the opportunity to provide a much better experience in the future.Sincerely,Hotel Manager

2/10 Terrible

Rhafi

Business traveler
Stayed 2 nights in Jan 2024
Response from Hotel manager on Feb 3, 2024
Dear Rhafi,We're sorry to hear that your experience fell short of expectations. Your feedback is important to us, and we would like to understand more about the issues you faced to address them. If there are specific details you'd like to share or if there's anything we can do to make things right, please contact us directly. We value your input and hope to have the opportunity to improve your impression in the future.Sincerely,Hotel Manager

2/10 Terrible

Shanett

Traveled with group
Disliked: Staff & service
Staff was rude and told us we could take it or leave with no charge, We had to drive around and find a place to stay that we could park and fly. Then I received two charges to my card. She stated the rules changed Jan. 1 and that we couldn't leave our car while on trip. When I called hotel, they said it would be an extra $25 fee and I felt that was fair, but she said no we could not leave our car.
Stayed 1 night in Jan 2024
Response from Hotel manager on Feb 3, 2024
Dear Guest,We apologize for the confusion and inconvenience you experienced regarding the parking arrangements. It's important for us to address the miscommunication and ensure that such issues are clarified with our staff. We'll review the situation and make the necessary adjustments to prevent similar incidents in the future. If there's anything specific you'd like to discuss or share, please contact us directly. We appreciate your feedback and your patience. We hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Manager

2/10 Terrible

keith

Stayed 1 night in Dec 2023
Response from Hotel manager on Feb 3, 2024
Dear Keith,We're sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we would like to understand more about the issues you faced to address them. If there are specific details you'd like to share or if there's anything we can do to make things right, please contact us directly. We value your input and hope to have the opportunity to improve your impression in the future.Sincerely,Hotel Manager

2/10 Terrible

Jason

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Microtel equals mega issues
It was terrible. First I had to put down a rediculous deposit on the room. Even that room had several items not working slow drains fridge not cold. Switched rooms to no cable service on tv several light bulbs out and slow draining tub and sink also. Then upon check out The place has come up with multiple bs unfounded complaints on us and charges us more money And us not getting the whole deposit back.
Stayed 1 night in Dec 2023
Response from Hotel manager on Feb 3, 2024
Dear Guest,We apologize for the numerous issues you encountered during your stay. Your experience is unacceptable, and we deeply regret any inconvenience caused. We'll investigate the concerns you've raised regarding room conditions, charges, and deposits to ensure immediate resolution. Your feedback is invaluable, and we appreciate your patience. If there's anything specific you'd like to discuss or share, please contact us directly. We hope to have the opportunity to address your concerns and provide a much better experience in the future.Sincerely,Hotel Manager

2/10 Terrible

Andrea

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel manager on Feb 3, 2024
Dear Andrea,We're sorry to learn that your experience didn't meet your expectations. Your feedback is important to us, and we would like to understand more about the issues you faced to address them. If there are specific details you'd like to share or if there's anything we can do to make things right, please contact us directly. We appreciate your input and hope to have the opportunity to improve your impression in the future.Sincerely,Hotel Manager

4/10 Poor

Shannon

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not the best stay I’ve experienced
The check in took a really long time, the hotel was a complete mess because it was under construction— but the construction areas were not safely blocked off so there was just a mess everywhere. The place smelled like cigarettes and weed. There was a couple yelling and fighting outside later at night in the parking lot, and the management didn’t do anything about it. It was a long night.
Stayed 1 night in Dec 2023
Response from Hotel manager on Feb 3, 2024
Dear Guest,We apologize for the inconvenience you experienced during your stay. Your feedback is crucial, and we'll address the issues with construction safety, unpleasant odors, and the disturbance in the parking lot to ensure immediate improvements. We take these matters seriously, and your comfort and safety are our priorities. If there's anything specific you'd like to discuss or share, please contact us directly. We appreciate your patience and hope to have the opportunity to provide a much better experience in the future.Sincerely,Hotel Manager

6/10 Okay

Stewart

Business traveler
Liked: Staff & service
Fits a need.
This is a reasonably priced average Hotel.
Stayed 1 night in Dec 2023
Response from Hotel manager on Feb 3, 2024
Dear Guest,Thank you for sharing your thoughts on our hotel. We appreciate your feedback. If there's anything specific you enjoyed or any suggestions you have for improvement, please feel free to let us know. We strive to provide a comfortable and pleasant experience for all our guests.Sincerely,Hotel Manager

6/10 Okay

Catlyn

Stayed 2 nights in Dec 2023
Response from Hotel manager on Feb 3, 2024
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

2/10 Terrible

Alan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty. Nothing works at this property except the television. Blow dryer doesn’t work. Shower curtains moldy. Spilled Pepsi or root beer or whatever it was all over the table in the room from someone else before me sticky mess. Heater felt like a/c in the room in middle of November when I’m looking for warmth. Side door of building broken so anyone can just walk in at anytime of day. I can go on and on but I won’t
Response from Hotel manager on Feb 3, 2024
Dear Guest,We sincerely apologize for the unacceptable conditions you experienced during your stay. Your feedback is deeply concerning, and we take this matter seriously. We'll address the issues you've raised, including cleanliness, maintenance, and security concerns, to ensure immediate improvements. Your comfort and satisfaction are our top priorities, and we appreciate your patience. If there's anything specific you'd like to discuss or share, please contact us directly. We hope to have the opportunity to provide a much better experience in the future.Sincerely,Hotel Manager

4/10 Poor

Khaled, San Diego

My room smelt like a bathroom
Stayed 2 nights in Dec 2023
Response from Hotel manager on Feb 3, 2024
Dear Guest,We apologize for the unpleasant odor in your room. Your experience is not reflective of our standards, and we take this matter seriously. We'll investigate the issue to identify and address the cause promptly. Your comfort is our priority, and we appreciate your patience. If there's anything specific you'd like to discuss or share, please contact us directly. We hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Manager

8/10 Good

Synda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel manager on Feb 3, 2024
Dear Synda,Thank you for your 8 out of 10 rating! We appreciate your feedback. If there are specific areas where we can improve or any suggestions you have, please feel free to share. We hope to host you again and ensure an even better experience.Sincerely,Hotel Manager

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very affordable and bang for your buck!
Response from Hotel manager on Feb 7, 2024
Dear Guest,Thank you for your positive feedback! We're thrilled to hear that you found our hotel to be very affordable and a great value for your money. Providing excellent value and service to our guests is our top priority. We appreciate your patronage and hope to welcome you back for another enjoyable stay in the future.Sincerely,Hotel Manager