스위트, 침실 2개 | 거실 공간 | 평면 TV

타운플레이스 스위트 바이 메리어트 케네소우 여행 후기

2.5 out of 5

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 456개 이용 후기 중 273개" "
평점 8 - 좋아요. 456개 이용 후기 중 106개" "
평점 6 - 괜찮아요. 456개 이용 후기 중 44개" "
평점 4 - 별로예요. 456개 이용 후기 중 21개" "
평점 2 - 너무 별로예요. 456개 이용 후기 중 12개" "

8.8/10

청결 상태

9.2/10

직원 및 서비스

8.8/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

8/10 - 좋아요

Lehia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I appreciated the staff attempting to take care of the TV that wasn't working. In the case that they couldn't get it to start, they placed us in a new room. Besides that, the stay was peaceful and quiet. Breakfast was average
2024년 3월에 2박 숙박함
답변 제공: Kimberly Brock 님, 2024년 3월 27일
Dear Lehia,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us. I apologize for the inconvenience of the TV not working.It is always encouraging to hear all sorts of feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered as well as opportunities to improve upon. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

2/10 - 너무 별로예요

Kathy

Got there and they told me they didn’t have our room
2024년 3월에 1박 숙박함
답변 제공: Kimberly Brock 님, 2024년 3월 10일
Dear Kathy,On behalf of the entire hotel team, I apologize for not being able to accomodate you with a room when you arrived. Hopefully this doesn't happen again.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

10/10 - 훌륭해요

Carla

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
We had a great stay and the accommodations were nice also. However, the elevator needs to be serviced since it's out of date.
2024년 3월에 2박 숙박함
답변 제공: Kimberly Brock 님, 2024년 3월 4일
Dear Carla,On behalf of the entire hotel team, I want to thank you for sharing about your wonderful stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

8/10 - 좋아요

Kathy

반려동물 동반 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Small beds for two adults. Otherwise everything is great.
2024년 2월에 1박 숙박함
답변 제공: Kimberly Brock 님, 2024년 3월 4일
Dear Kathy,On behalf of the entire hotel team, I want to thank you for sharing about your wonderful stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

6/10 - 괜찮아요

CARY 님, Douglas

좋아요: 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Kimberly Brock 님, 2024년 2월 17일
Dear Cary,We recognize your time is valuable and appreciate the feedback you have provided.In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the leadership team. We are currently working to improve our guest experience with the current renovations underway.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

6/10 - 괜찮아요

Alan

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Needed maintenance
2024년 2월에 1박 숙박함
답변 제공: Kimberly Brock 님, 2024년 2월 15일
Dear Alan,We recognize your time is valuable and appreciate the feedback you have provided.In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the leadership team. We are currently working to improve our guest experience with the current renovations underway.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

10/10 - 훌륭해요

Ridwan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place to stay
2024년 1월에 1박 숙박함
답변 제공: Kimberly Brock 님, 2024년 1월 8일
Dear Ridwan,On behalf of the entire hotel team, I want to thank you for sharing about your pleasant stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

10/10 - 훌륭해요

Saribel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This room was nice and beds were comfortable. Staff was nice! Loved the room! It was a nice place to stay!
답변 제공: Kimberly Brock 님, 2024년 1월 8일
Dear Saribel,On behalf of the entire hotel team, I want to thank you for sharing about your comfortable stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

10/10 - 훌륭해요

Destiny

2023년 12월에 2박 숙박함
답변 제공: Kimberly Brock 님, 2024년 1월 28일
Dear Destiny,On behalf of the entire hotel team, I want to thank you for sharing about your wonderful stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

10/10 - 훌륭해요

Leanna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Kimberly Brock 님, 2024년 2월 15일
Dear Leanna,On behalf of the entire hotel team, I want to thank you for sharing about your wonderful stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

8/10 - 좋아요

April

답변 제공: Kimberly Brock 님, 2024년 2월 15일
Dear April,On behalf of the entire hotel team, I want to thank you for sharing about your pleasant stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

6/10 - 괜찮아요

Jayson

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Property was quite but it felt quite old with aged carpeting and old feeling cabinets and kitchenware.
2023년 11월에 1박 숙박함
답변 제공: Kimberly Brock 님, 2023년 11월 25일
Dear Jayson,Thank you for taking the time to share your thoughts regarding your stay with us. I appreciate you bringing your concerns to our attention. I will share your message with the entire leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

10/10 - 훌륭해요

April

2023년 11월에 1박 숙박함
답변 제공: Kimberly Brock 님, 2023년 11월 20일
Dear April,On behalf of the entire hotel team, I want to thank you for sharing about your wonderful stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

4/10 - 별로예요

April

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Originally my first stay was great , nice room nice helpful staff … my 2nd stay was a night-mare but the night shift staff Leah did her best to accommodate my stay and fix inconveniences she didn’t cause which was appreciated greatly thanks for your professionalism during both of my 2 day visits .
2023년 11월에 1박 숙박함
답변 제공: Kimberly Brock 님, 2023년 11월 15일
Dear April,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Also, I want to apologize for what it was you had to experience that was no so great as well. I'm glad to hear that Leah was accomodating for you to make the stay a little better. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

10/10 - 훌륭해요

Darien

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay!
Made me feel like I was at home!
2023년 11월에 4박 숙박함
답변 제공: Kimberly Brock 님, 2023년 11월 15일
Dear Darien,On behalf of the entire hotel team, I want to thank you for sharing about your wonderful stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

8/10 - 좋아요

Arthur

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함
답변 제공: Kimberly Brock 님, 2023년 11월 9일
Dear Arthur,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

10/10 - 훌륭해요

Mark

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 19박 숙박함
답변 제공: Kimberly Brock 님, 2023년 10월 5일
Dear Mark,On behalf of the entire hotel team, I want to thank you for sharing about your great experience while staying with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

6/10 - 괜찮아요

Princess

Average at best . A night or 2.
2023년 9월에 2박 숙박함
답변 제공: Kimberly Brock 님, 2023년 10월 5일
Dear Princess,On behalf of the entire hotel team, I want to thank you for sharing about your experience while staying with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

8/10 - 좋아요

Marsha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Hotel management 님, 2023년 9월 21일
Dear Guest,Thank you for sharing your feedback with us. We are glad you enjoyed your stay. We hope to see you again if your travels bring you back to the Kennesaw area.

10/10 - 훌륭해요

Billy

2023년 3월에 7박 숙박함
답변 제공: Kimberly Brock 님, 2023년 10월 27일
Dear Billy,On behalf of the entire hotel team, I want to thank you for sharing your wonderful survey with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Kimberly BrockAssistant General ManagerTownePlace Suites- Kennesaw

2/10 - 너무 별로예요

Jenna

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dirty, broken toilet. No towels. Fecal matter all over the outside of the toilet bowl. It was horrifying, but I hadn't slept in nearly two days due to travel. Left ASAP in the AM. Super gross. I have pictures
2023년 9월에 1박 숙박함
답변 제공: kim 님, 2023년 9월 6일
Dear Jenna,Thank you for taking the time to let us know about your experience while staying with us. Your experience of the dirty bathroom and broken toilet is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites Atlanta Kennesaw

4/10 - 별로예요

Joshua

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Disappointed
Lysol was sprayed to the point that we couldn’t take it anymore. Had to change rooms and when we changed to another room it smelled like mold
2023년 8월에 1박 숙박함
답변 제공: kim 님, 2023년 9월 6일
Dear Joshua,Thank you for taking the time to let us know about your experience while staying with us. Your experience of the odor in the room is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites Atlanta Kennesaw

10/10 - 훌륭해요

Anna Marie

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and awesome for staying a few days. Stocked kitchen. Oven. Fridge. Microwave. Great amenities. Friendly staff!
2023년 8월에 1박 숙박함
답변 제공: Kimberly Brock 님, 2023년 8월 9일
Dear Anna Marie,On behalf of the entire hotel team, I want to thank you for sharing about your great stay with us. I'm delighted to hear that you were happy with the room.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Kennesaw

10/10 - 훌륭해요

Adam

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the area and staff was Excellent
2023년 8월에 2박 숙박함
답변 제공: Kimberly, AGM 님, 2023년 8월 6일
Dear Adam,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us. I'm happy to hear you enjoyed the area and our staff!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General Manager

2/10 - 너무 별로예요

CANDYCE

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Unacceptable
2023년 7월에 2박 숙박함
답변 제공: Kimberly Brock 님, 2023년 7월 10일
Dear Candyce,I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Your concern has been shared with our housekeeping leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely,KIMBERLY BROCKAssistant General Manager

2/10 - 너무 별로예요

Thomas

2023년 6월에 1박 숙박함
답변 제공: Kimberly Brock, Assistant General Manager 님, 2023년 6월 30일
Thanks for staying with us. We appreciate your feedback!

6/10 - 괜찮아요

John

2023년 6월에 1박 숙박함
답변 제공: Kimberly Brock, Assistant General Manager 님, 2023년 6월 30일
Thanks for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

Petrona

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Kimberly Brock, Assistant General Manager 님, 2023년 6월 30일
Thanks for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

Bill

연인과의 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff all of them go over and above than called for. They are super stars.
2023년 4월에 21박 숙박함
답변 제공: kim 님, 2023년 5월 25일
Dear Bill,On behalf of the entire hotel team, I want to thank you for sharing about your pleasant experience and for the rave review of our staff.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General Manager

10/10 - 훌륭해요

Dennis

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel was clean and staff friendly.
2023년 5월에 4박 숙박함
답변 제공: kim 님, 2023년 5월 18일
Dear Dennis,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us and for completing the survey.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General Manager

8/10 - 좋아요

Tanisha

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Pool started it was open during reservation. Pool was not open it is seasonal. The dates were not listed. A pool was on my must have list.
2023년 5월에 5박 숙박함
답변 제공: kim 님, 2023년 5월 17일
Dear Tanisha,Thank you for taking the time to let us know about your experience while staying with us. I apologize for your experience of not having the pool open during your stay. We are diligently working to get it up and running for the summer season. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent miscommunication about our pool from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,KIMBERLY BROCKAssistant General Manager

6/10 - 괜찮아요

Sheldon

좋아요: 청결 상태
2023년 5월에 8박 숙박함
답변 제공: kim 님, 2023년 5월 17일
Dear Sheldon,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General Manager

10/10 - 훌륭해요

Philip

2023년 5월에 1박 숙박함
답변 제공: Kimberly Brock, Assistant General Manager 님, 2023년 6월 30일
Thanks for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2023년 4월에 1박 숙박함
답변 제공: Kimberly, AGM 님, 2023년 4월 26일
Dear valued guest,Thank you for taking the time to provide feedback on your stay with us. We look forward to the pleasure of serving you again.

10/10 - 훌륭해요

Bill

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff are great. From cleaning, breakfast and front desk. They are awesome.
2023년 3월에 14박 숙박함
답변 제공: Kimberly 님, 2023년 4월 13일
Dear Bill,On behalf of the entire hotel team, I want to thank you for sharing about your pleasant stay with us. I'm happy to hear that we were helpful to you and that we were able to accomodate all of your needs.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General Manager

6/10 - 괜찮아요

John

반려동물 동반 여행, 가족 여행
좋아요: 직원 및 서비스
I appreciated them accommodating our request for a first floor room. The woman at check-in was friendly and helpful, as were the staff in the breakfast hospitality room. Our room was a handicap room and had a large bathroom. The shower (no tub) was a very large, unfortunately the shower curtain was short and did not contain any of the shower water, despite turning the shower head in the opposite direction and making showering more difficult. The entire bathroom floor became flooded! Fortunately, or perhaps fortuitous, there was a drain in the middle bathroom floor. But we had to push the water to the drain. After all the showers were taken, we used our dirty towels in soak up the water. Upon check-in we were asked if we wanted daily housekeeping, or upon request. We asked for daily. By 4:30 pm, we asked at the front desk and was informed that we could get a re-fresh after three days. We explained that we requested daily, and also the need for fresh towels since ours had to be used for the water on the floor. We were told that the housekeeping staff were finished for the day so we couldn't have it. We asked for at least clean towels. We were begrudgingly given two sets (for three people). When we said we needed an additional set, we were once again met with 'attitude'. Because we knew we would be eating in our room as we had our dog with us and would not leave her, we especially wanted the trash empty daily. There is more but unfortunately I'm out of room to type.
2023년 3월에 5박 숙박함
답변 제공: Kimberly, AGM 님, 2023년 4월 26일
Dear John, Thank you for taking the time to let us know about your experience while staying with us. Your experience of not receiving the requested housekeeping services is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 - 좋아요

Andrelle K. E.

2023년 3월에 2박 숙박함
답변 제공: Kimberly, AGM 님, 2023년 4월 26일
Thank you for your feedback. It is greatly appreciated and we look forward to seeing you again soon.

10/10 - 훌륭해요

Isaac

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함
답변 제공: Kimberly 님, 2023년 3월 22일
Dear Isaac,On behalf of the entire hotel team, I want to thank you for sharing about your pleasant experience while staying with us. I'm glad to hear that we were able to accomodate all your needs.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

10/10 - 훌륭해요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable stay w/handicapped child & w/pets
Very comfortable stay. Very convenient to everything, shops, grocery, highway. Very accommodating if you have pets. The rooms are nice and big. Good value for the money.
2023년 3월에 2박 숙박함
답변 제공: Kimberly 님, 2023년 3월 15일
Dear Jennifer,On behalf of the entire hotel team, I want to thank you for sharing about your comfortable stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites Marriott Atlanta Kennesaw

10/10 - 훌륭해요

Thomas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to our son's residence.
2023년 3월에 2박 숙박함
답변 제공: Kimberly 님, 2023년 3월 13일
Dear Thomas,On behalf of the entire hotel team, I want to thank you for sharing about your pleasant stay with us. I'm glad we were able to offer accomodations for you near your family during your visit to the area. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites Marriott Atlanta Kennesaw

10/10 - 훌륭해요

michelle

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Convenient while traveling. Friendly and courteous staff
2023년 3월에 1박 숙박함
답변 제공: Kimberly 님, 2023년 3월 13일
Dear Michelle,On behalf of the entire hotel team, I want to thank you for sharing about your pleasant stay with us. I'm happy to hear that we were able to offer the convenience you needed during your travel time.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites Marriott Atlanta Kennesaw

10/10 - 훌륭해요

Gilberto

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Reported a suspicious character stalking guests at 6am for personal information. Could use tighter security but all in all a great stay nonetheless
2023년 1월에 7박 숙박함
답변 제공: KB 님, 2023년 1월 30일
Dear Gilberto,On behalf of the entire hotel team, I want to thank you for sharing about your experience while staying at our property.It is always encouraging to hear positive feedback as well as suggestions for improvement, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. We will definitely address the security concerns, as that is a very important requirement. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites Marriott Atlanta Kennesaw

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a fine motel.
2023년 1월에 1박 숙박함
답변 제공: Kimberly 님, 2023년 3월 13일
Dear David,On behalf of the entire hotel team, I want to thank you for sharing about your pleasant stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites Marriott Atlanta Kennesaw

8/10 - 좋아요

Kevin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 1박 숙박함
답변 제공: Kimberly Brock 님, 2024년 1월 8일
Thanks for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

Christopher

2022년 11월에 5박 숙박함
답변 제공: Kimberly Brock 님, 2024년 1월 8일
Thanks for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

Cassandra

2022년 11월에 1박 숙박함
답변 제공: Kimberly Brock 님, 2024년 1월 8일
Thanks for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

Alexander 님, Atlanta

2022년 11월에 1박 숙박함
답변 제공: Kimberly Brock 님, 2024년 1월 8일
Thanks for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

Annette

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quite area within close proximity to everything shopping, food, etc.
답변 제공: KB 님, 2022년 11월 10일
Dear Annette,On behalf of the entire hotel team, I want to thank you for sharing about the quiet experience you had at our hotel as well as the close-by shopping and food locations. I'm glad we were near some places you enjoyed.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott

6/10 - 괜찮아요

David

출장 여행
좋아요: 직원 및 서비스
2022년 10월에 1박 숙박함
답변 제공: KB 님, 2022년 11월 10일
Dear David,On behalf of the entire hotel team, I want to thank you for sharing about 6 out of 10 rating with us.It is always encouraging to hear all feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott

10/10 - 훌륭해요

Sergio Vargas

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms were very clean and had everything that we needed. In our particular case, we were within walking distance from the office, and the surroundings are very nice and very safe.
2022년 10월에 7박 숙박함
답변 제공: TP 님, 2022년 10월 25일
Hello Sergio Vargas, Thank you for your honest feedback, I have shared your feedback with the hotel leadership team. We look forward to hosting you again!