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햄프턴 인 켄트/애크런 에어리어 여행 후기

2.5 out of 5
햄프턴 인 켄트/애크런 에어리어
4406 State Route 43, Kent, OH

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 662개 이용 후기 중 290개" "
평점 8 - 좋아요. 662개 이용 후기 중 205개" "
평점 6 - 괜찮아요. 662개 이용 후기 중 76개" "
평점 4 - 별로예요. 662개 이용 후기 중 51개" "
평점 2 - 너무 별로예요. 662개 이용 후기 중 40개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

8/10 - 좋아요

Derek

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Need some work on common areas, garbage in cans and halls. Clean pancake batter off garbage can. Clean tables.
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Amie

2024년 4월에 2박 숙박함

2/10 - 너무 별로예요

Kris

별로예요: 청결 상태, 숙박 시설 상태 및 시설
It was extremely noisy, all night, even with earplugs in. I was also double charged and still waiting for a refund. Charged through Expedia and the hotel.
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Kevin

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
They lost half our reservation. They are extremely short staffed and they didn’t even have enough hand soaps for our room to have soap in the bathroom. Dirty towels from previous guest still in our room. It was not what we expected from a Hampton inn.
2024년 4월에 2박 숙박함

8/10 - 좋아요

Gary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함

4/10 - 별로예요

Gina

좋아요: 청결 상태
별로예요: 직원 및 서비스
2024년 2월에 2박 숙박함

6/10 - 괜찮아요

Karl

출장 여행
Room was very dirty. Every surface was grimy and covered in fingerprints. Potato chips on the floor by the desk. Bathroom floor was so dirty the towel was covered in dark marks after wiping up water from the shower.
2024년 4월에 2박 숙박함

8/10 - 좋아요

Cynthia

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Room was clean and comfortable. Hotel staff was friendly and accommodating. Toilet was clogged and maintenance quickly showed up to fix it. The maintenance man was very nice. Solar eclipse weekend and the hotel was full. The staff kept breakfast well stocked even later morning close to end of breakfast. Location was convenient for our plans.
2024년 4월에 2박 숙박함

6/10 - 괜찮아요

Trisha 님, Anna

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Anne

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함

8/10 - 좋아요

Evelyn

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Fair breakfast, this place is alright
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Kerry

2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Rhonda

출장 여행, 가족 여행
별로예요: 숙박 시설 상태 및 시설
There was no hot water for days. The manager was off until Monday We could not use the pool There was no phone in our room. Yet one of the front desk staff tried to call the room when my husband called. My daughter and I were at a Kent function outside all day it was cold The staff that was working at midnight was wonderful I have always stayed at the hamptons But I can’t believe how this was Handel’s. How do you run a hotel days with out hot water. I had a non refundable room .
2024년 3월에 1박 숙박함

8/10 - 좋아요

William

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Cold showers, poor breakfast selection by 8 AM.
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Jacquelyn

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was not mentioned online that fitness center was closed for renovation; specifically picked the hotel for that reason. No hot water, had cold showers for two days. Continental breakfast advertised but more than half of items were not stocked, reason was told on back order.
2024년 3월에 2박 숙박함

8/10 - 좋아요

Jane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

4/10 - 별로예요

David

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함

6/10 - 괜찮아요

Larry

출장 여행, 가족 여행
좋아요: 청결 상태
the price
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Hotel was under renovation that we weren’t notified of until arrival. Key card system not working and had to be escorted to room throughout the stay.
2024년 1월에 1박 숙박함

4/10 - 별로예요

Roy

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This particular Hampton Inn was undergoing some remodeling and there was a big roll of carpet inside the main lobby. The hotel had no keys to any of the rooms to give the guests which created a safety and inconvenience. The coffee station was not maintained with fresh brewed coffee and the complimentary breakfast was pathetic. The most unsettling issue was guests with multiple dogs in their room and one guest was allowed to have (5) dogs inside her room down the hallway from my room. The smell was horrible and we complained to the staff and the manager. The guest was still allowed to stay with the dogs and we were moved to another floor and still no available room key. I will never stay at this hotel again. The towels were hard and they need to totally revamp this place with new management.
2024년 1월에 3박 숙박함

6/10 - 괜찮아요

Stephanie

출장 여행, 가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
Upon check in we were told they couldn’t issue room keys so you had to be let in by a staff member each time you needed back in your room. I was given the option to cancel instead but not knowing availability at other hotels I chose to stay. The night clerk was not very friendly and took a personal call while taking us to our room. The waffle maker wasn’t making waffles correctly. Not sure if they didn’t have non stick spray or what but it was full of stuck on waffle. The parking lot had cone randomly around and construction materials taking up half the lot. The room was clean and the bed was comfortable. There was only 2 towels, 2 hand towels, and one washcloth. The clerk who checked us in in the afternoon was very nice and friendly.
2024년 1월에 1박 숙박함

8/10 - 좋아요

Peter 님, Clover

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The no key issue needs to be taken care of soon. The staff seems to be preoccupied with other things due to this issue. I think the service would improve greatly if the owners fixed the door key programmer.
2024년 1월에 2박 숙박함

6/10 - 괜찮아요

Hector 님, Rio Rancho

연인과의 여행
좋아요: 직원 및 서비스
They were in the middle of remodeling and it's was unconstable.
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Peter 님, Clover

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
I’ve stayed at this property quite a few times over the years since it’s down the street from my brother and close to other relatives. It’s a budget stay that is well appointed since it’s a Hilton brand hotel. Well, that is normally. This time I arrived to be told a key can’t be made. No explanation offered not alternatives. The next morning the manager explained what the deal was with the system that makes keys being down even though she left out it’s been down for at least a month (no one seemed to think it’s a good idea to reach out to customers before they show up). The overall experience ended up being fine. I just don’t like the hotel not being transparent on really any level. I also don’t appreciate that we weren’t contacted in advance to advise of the situation we were walking into. Hilton really needs to reach out to the owner of this property and get this straightened out. This felt less like a typical Hampton Inn experience and more like one of those mom and pop places on the side of Route 66 in bfe Oklahoma.
2023년 12월에 2박 숙박함

4/10 - 별로예요

Chris

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I bought a swimsuit to enjoy the pool but it was closed for construction. Lots of Reno going on. Door locks didn't work. Had to get staff to let you in room. Only boiled eggs for breakfasts. Expected better from a Hampton
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Andrew

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Absolutely atrocious- stay away
The pool and gym are closed, but this is not indicated when reserving the room through hotels.com - they don't tell you this until after they check you in, and then they day bc you already checked in, they can't give a refund. Also, get this: we asked for additional towels as there were only 2 rather small towels in our room.. The front desk stated that we are only allowed 2 towels per room at a time, so we would have to bring our dirty towels to the front desk to exchange them. No joke! Also, they had no keys for the rooms, other than the master key held by the front desk, so someone from the front desk had to follow us up to our room every time and let us in with their key. Worst hotel experience of my life. Would have been funny if it hadn't been so horrible. Oh yeah: hung my coat on a coat hook, which immediately fell off the wall and slammed into my foot.
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Angela 님, Huron

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Under construction, no door keys, room dirty with no amenities. Not even tissues. Should be closed during renovation. Clerk has to let you in room. Staff is poor amd unkept. Manager wearing slippers? Horrible horrible horrible
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Kathryn

출장 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
None of the rooms had functional keys, so we had to be escorted to our room by staff every time we needed to access the room. Staff said the key system has been broken for several weeks, but I was not informed until after I checked in. People were leaving their doors unlocked to avoid the hassle, which is obviously a security issue. My family and I didn't have time to make alternate arrangements, as we were on our way to a wedding. It was fine for one night, but this place is a sh*t show. The parking lot is full of shipping containers. Elevators are under construction. My room had hair from prior occupants in the bathroom. The shower drain was clogged. The beds had only a thin fitted sheet over the mattress and no protective padding, which is just an invite for a bed bug infestation. Luckily, I didn't see any. A group was partying loudly in the hallway and no effort was made to ask them to be respectful of other guests. I've stayed in a lot of hotels, and I was not expecting anything fancy. This was barely habitable and I definitely would not have stayed more than one night. All that said, every staff member was very kind and courteous.
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Rebecca

2023년 12월에 1박 숙박함

4/10 - 별로예요

Catherine

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Upon arrival we were told the key maker didn’t work(but the manager had the part, just didn’t want to come the day before thanksgiving). Our stay was Weds-Sunday and we had to be let in our room every single time the whole stay. Having a dog to take out made this quite frustrating in addition to having to wait for the only employee to return from letting others in their room. The employees were very friendly and understandably a bit frustrated. Also under renovations that started at about 7 every morning, with the mattresses and furniture out in the parking lot. Breakfast was a far cry from the usual Hampton Inn breakfast. The renovated rooms look great and hopefully this helps their business.
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

kristen

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not able to make keys. As a result, a solo traveler could not leave their room without having an employee let them back in the room. No explanation given by desk employee other than they can’t make them. We later realized that they are in the process of updating. Even so, the place was dirty in areas not affected. (ie: the area by the coffee service trash can was disgusting. Our bathroom was spotty. Service items on the floor in common areas). There were piles and piles of used mattresses stacked outside and many shipping containers in the parking lot. If you want to stay here, call the property and get the status of the remodel and their key making ability.

2/10 - 너무 별로예요

Tom

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We showed up to check in and even though it showed the reservation, there wasn't a room available. We had to sleep in a truck stop parking lot
2023년 11월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Lots of problems with this hampton.
Beds are hard as a rock, the tub is slippery death, the TV brightness was messed up and almost unusable, there was a large 4' x 2' dip in the concrete floor hallway outside our door that was soaking wet all three days, then their card system deactivated our cards and then the system went down so attendants had to manually let us into our rooms. The staff were nice but this ruined me on ever going to another hampton inn, much less returning to this one.
2023년 11월에 2박 숙박함

8/10 - 좋아요

Niki

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Parking was limited due to shipping containers stored in the parking lot and old furniture stacked in other parts. This also made navigating the parking lot difficult as well.
2023년 11월에 2박 숙박함

2/10 - 너무 별로예요

Ronald

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel overbooked. Front desk operator was rude about the whole situation.
2023년 10월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean and suitable
The smell of bleach was a bit overwhelming—I felt glad it was clean but it needed to be aired out a little first. Otherwise, no issues.
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Amy

좋아요: 청결 상태
별로예요: 직원 및 서비스
Upon arrival, there were no parking spots open. i had to circle 3 times and go into another hotel's lot to park. They are remodeling and have dumpsters and old furniture all over the parking lot. There was debris from construction materials in the lot also, making luggage hard to roll. When I got to the desk, there was no one there and the lights were off. I waited a good while until another person vame in behind me to check in. I then spoke up saying, " "Excuse me, Hello?" Finally, a lady came to check me in. No apology or greeting. Also, she was dressed in a sweatshirt and no name tag. Seemed quite unprofessional. My room was on the first floor and was VERY noisy at 5:45am! Room was ok, but had mold on the bathtub. Not a wonderful first stay here.
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Shannan

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Curt

2023년 10월에 1박 숙박함

4/10 - 별로예요

Aleksandra

2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Nathan

좋아요: 청결 상태, 직원 및 서비스
It was fine
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Tamra

가족 여행
Wont stay there again
Hotel was conveniently located off highway and was decently priced. But then.....Halls reeked of marijuana and something burnt. Fire alarm going off at 6am and seemed like some thought it was funny. Not funny when it is raining and you have a toddler. No manager or emoloyee in sight during this. No one to tell us it was ok to go back in. Packed our stuff and left at 645 am!! Wont be back.
2023년 10월에 1박 숙박함

8/10 - 좋아요

Kathleen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함

6/10 - 괜찮아요

Jacqueline

가족 여행
별로예요: 직원 및 서비스
Our daughter checked in for us. When I got there, the clerk said she couldn’t give me a key and was rather rude about it. The next day, a group went into “their room “ to find it was already occupied. The next evening, a couple checked in, went to a football game, and on return, their room had been given to someone else. They were forced to leave b/c there were no other rooms. The Hampton Inn did nothing to find them a room somewhere else
2023년 9월에 2박 숙박함

8/10 - 좋아요

KRISTINA 님, Seven Fields

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
When we checked in, my mom's room was not ready. Because the property was full that night, she could not be given a different room. Turns out, the front desk staff told her there were other rooms that weren't ready as well. Some of the front desk staff were not very friendly when we checked in, but the staff on Sunday when we checked out when above & beyond to help with a credit card issue.
2023년 9월에 2박 숙박함

6/10 - 괜찮아요

Brian

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Sink in room wasn’t working. They had to put a bucket under the pipe because it leaked. Staff was friendly and courteous, but the hotel is old, a bit dirty and could hear the people above, just walking the entire night.
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Paityn

2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

WESLEY 님, St Louis

가족 여행
좋아요: 직원 및 서비스
We tried to check in around 8pm on 9/22/23. The desk clerk gave us a key to room 313 with a king bed. We opened the door and noticed the room was occupied. Luckily the guests were not there, one could imagine the scenarios that might have occurred. Went back down to the desk and was told they no didn't have any more king bedrooms so we would have to do queen beds. Was given a key to room 104 with the same results. Went to the front desk again and was told there were no more rooms available and we should wait 20 minutes for the manager to arrive. We decided to leave and asked for a refund and left. This was the worst experience we have ever had checking into a hotel, please make sure my refund is processed.
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Catherine 님, Bloomington

연인과의 여행
좋아요: 직원 및 서비스
It was quiet and the beds were comfortable. However, the bathroom floor had not been swept and the tub was not clean.
2023년 9월에 1박 숙박함

4/10 - 별로예요

James

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
My wife and I are Honors members and found this property to be a low quality Hampton Inn.
2023년 9월에 1박 숙박함