외관

수퍼 8 바이 윈덤 켄트/애크런 에어리어 여행 후기

2 out of 5

이용 후기

6.0
평점 10 - 훌륭해요. 860개 이용 후기 중 114개" "
평점 8 - 좋아요. 860개 이용 후기 중 203개" "
평점 6 - 괜찮아요. 860개 이용 후기 중 204개" "
평점 4 - 별로예요. 860개 이용 후기 중 162개" "
평점 2 - 너무 별로예요. 860개 이용 후기 중 177개" "

6.0/10

청결 상태

6.6/10

직원 및 서비스

5.4/10

편의 시설/서비스

5.6/10

숙박 시설 상태 및 시설

5.8/10

친환경

이용 후기

2/10 - 너무 별로예요

John

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I'm not really sure how this can be considered a hotel. Smells like smoke. Filthy from top to bottom. I wouldn't stay here again if it were free
2024년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 7일
Dear Guest,We're deeply sorry to hear about your disappointing experience during your stay. We apologize for the issues you encountered with cleanliness and the smell of smoke. This is certainly not the experience we want for our guests, and we take your feedback seriously. We will address these concerns urgently to ensure a better experience for our guests in the future. We appreciate you bringing these matters to our attention and apologize for any inconvenience caused.Sincerely, Hotel Manager

10/10 - 훌륭해요

Jesse

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It had friendly people and good room service and the price was awesome
2024년 4월에 4박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 22일
Dear Guest,Thank you for your perfect rating and positive feedback! We're thrilled to hear that you found our staff friendly, enjoyed our room service, and found the price to be awesome. Providing excellent service and value is our priority, and we're delighted to have met your expectations. We hope to welcome you back for another fantastic stay in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Ed

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Really good experience for a cost conscience hotel.
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 17일
Dear Guest,Thank you for your perfect rating and positive feedback! We're delighted to hear that you had a great experience during your stay with us. Providing excellent value and service is important to us, and we're thrilled that you found your experience satisfactory. We appreciate your kind words and hope to have the pleasure of welcoming you back for another great stay in the future.Sincerely, Hotel Manager

8/10 - 좋아요

Sarah

2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 10일
Dear Guest,Thank you for your review on Expedia. We appreciate your feedback and are glad to hear that you had a positive experience overall during your stay. If there are any areas where we can improve to make your next stay even better, please don't hesitate to let us know. Your satisfaction is important to us, and we hope to welcome you back again soon.Sincerely, Hotel Manager

10/10 - 훌륭해요

Benjamin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was nice for the price
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 18일
Dear Guest,Thank you for your excellent rating and positive feedback! We're delighted to hear that you found our hotel to be nice, especially considering the price. Providing great value for our guests is important to us, and we're thrilled that we met your expectations. Your kind words are greatly appreciated, and we hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

4/10 - 별로예요

Mia

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I got a non-smoking room but it didn’t matter because as soon as you open the door the entire building reeked of tobacco. Upon entering my room the entirety of it was covered in stains. I would not recommend. It was cheap and convenient for a VERY last minute change of plans but had I known the actual condition I would’ve stayed elsewhere.
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 9일
Dear Guest,We're sincerely sorry to hear about your disappointing experience during your recent stay. It's unacceptable that you encountered cleanliness and odor issues in your room. Please know that this does not reflect our standards, and we will address these concerns with our housekeeping team to ensure improvements are made. We appreciate your feedback and apologize for any inconvenience caused.Sincerely, Hotel Manager

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The hallway smelled of cigarette smoke so strongly. Even though we requested a non smoking room, the smell still seeped in. Sheets were stained and there was old food left in the fridge. Not a good stay.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 21일
Dear Guest,We apologize for the unpleasant experience you had during your stay with us. It's concerning to hear about the issues you encountered with the smell of cigarette smoke in the hallway, stained sheets, and leftover food in the fridge. This does not reflect the standard of cleanliness and comfort we strive to provide. Please know that we take your feedback seriously, and we will address these issues with our team to ensure they are rectified promptly. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Michelle

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I waited 20 min to check in. Had a reservation. Ended up going across to another because there was nobody to check me in after i yelled hello 10 times. Awful and smelled terrible. So they won’t issue refund even though they were not there.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 21일
Dear Guest,We apologize for the inconvenience you experienced during check-in and the condition of the property. Your feedback is valuable, and we will address these issues internally to ensure improvement. We appreciate your understanding and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 12일
Dear Guest,Thank you for your review and rating. We're glad to hear that you had a positive experience during your stay. If there are any specific areas where you feel we could improve to earn that extra star next time, please let us know. Your feedback is valuable to us, and we hope to welcome you back for an even better stay in the future.Sincerely, Hotel Manager

8/10 - 좋아요

Freedom

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 5일
Dear Guest,Thank you for your rating on Hotels.com! We appreciate your feedback. If there's anything specific you enjoyed about your stay or if you have any suggestions, feel free to share. Your input is valuable, and we hope to welcome you back for an even better experience in the future.Sincerely, Hotel Manager

8/10 - 좋아요

Joong

좋아요: 직원 및 서비스, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 5일
Dear Guest,Thank you for your rating on Hotels.com! We appreciate your feedback. If there's anything specific you enjoyed about your stay or if you have any suggestions, feel free to share. Your input is valuable, and we hope to welcome you back for an even better experience in the future.Sincerely, Hotel Manager

6/10 - 괜찮아요

Emmanuel

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 20일
Dear Guest,Thank you for sharing your feedback. We value your rating, and if there are specific aspects you'd like to discuss or if there are areas where we can improve, please feel free to provide more details. Your input is important to us, and we hope to have the opportunity to enhance your satisfaction in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Sarita

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 20일
Dear Guest,Thank you for the fantastic rating! We're thrilled to know that you had a positive experience during your stay. If you have any specific comments or suggestions that contributed to your satisfaction, please feel free to share. Your feedback is valuable to us, and we look forward to welcoming you back for another outstanding stay.Sincerely, Hotel Manager

8/10 - 좋아요

Darlene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 15일
Dear Guest,Thank you for sharing your feedback with a rating of 8/10. We appreciate your input. If there are specific aspects you would like to highlight or areas for improvement, please feel free to provide more details. We hope to have the opportunity to enhance your experience in the future.Sincerely, Hotel Manager

6/10 - 괜찮아요

James 님, Toledo

Low price which is it's best attribute. Room was fine but lobby and halls smell of smoke. Fine for a night.
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 11일
Dear Guest,We appreciate your feedback and are glad to hear that you found our hotel's low price appealing and that the room met your expectations. We apologize for the inconvenience caused by the smell of smoke in the lobby and halls; we will address this issue to ensure a more pleasant environment for our guests. Thank you for choosing our hotel for your stay, and we hope to welcome you back for another comfortable experience in the future.Sincerely, Hotel Manager

8/10 - 좋아요

Kristie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 26일
Dear Kristie, Thank you for taking your valuable time to leave a rating for your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon!Sincerely, Hotel Manager

10/10 - 훌륭해요

Melissa

좋아요: 직원 및 서비스
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 16일
Dear Guest,Thank you for taking the time to leave a perfect 5 out of 5. We're delighted to hear that you had a positive experience during your stay. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We appreciate your feedback and look forward to hosting you again in the future.Sincerely, Hotel Manager

8/10 - 좋아요

Lora

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
We had the suite and it was a very large room. It wasnt very clean, but the sheets and pillows were clean. Very nice staff and located in a very convenient area
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 6일
Dear Guest,Thank you for sharing your feedback about your stay. We appreciate your positive comments about the size of the suite, the cleanliness of the sheets and pillows, and the convenience of our location. But at the same time, we apologize for any cleanliness issues in the room. Your feedback is valuable, and we will use it to address areas that require improvement. We're glad to hear that the staff was very nice, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Terri

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel advertised as s being smoke free. The halls and lobby were so full of smoke we could barely breathe. There was no where to eat breakfast, and we didn't want to stay in the toxic air. Linens smelled like smoke even in the 'smoke free' room. There were bugs in the sink. The microwave and refrigerator could not be plugged in at the same time. The water pressure was barely adequate. Night staff was brusque and not welcoming.
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 24일
Dear Guest,We sincerely apologize for the numerous issues you encountered during your stay. It's disheartening to hear about the problems with smoke, cleanliness, and overall service. Your feedback is invaluable, and we take it seriously. We will address these concerns with our team to ensure immediate improvements. Please know that your experience does not align with our standards, and we are committed to making necessary changes.Sincerely, Hotel Manager

8/10 - 좋아요

Kimberly 님, Erie

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dirty, dark parking lot and staff seemed miserable.
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 15일
Dear Guest,Thank you for sharing your feedback with us. We regret to learn that your experience did not meet your expectations. We apologize for any inconvenience caused by the cleanliness issues, the dark parking lot, and the perception of the staff's demeanor. Please be assured that we take your comments seriously, and we will address these concerns with our team to make necessary improvements.We appreciate your input, as it helps us enhance our services. If your travels bring you back to the area, we hope to have another opportunity to provide you with a more positive experience.Sincerely,Hotel Manager

10/10 - 훌륭해요

Brittany

2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 6일
Dear Guest, Thanks for the stay and great feedback by giving us a 5-Star rating. It is really encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

8/10 - 좋아요

Grzegorz

아이를 동반한 가족 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice place to stay
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 14일
Dear Grzegorz,Thank you for your feedback. I’m so pleased that you found us a clean and pleasant place to stay. We take real pride in this hotel and in serving guests like you, and I’m extremely happy that you had such a pleasant stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

2/10 - 너무 별로예요

Tamara

It felt like I stayed in low-income housing not a hotel
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 9일
Dear Guest,I'm sorry to hear that your experience gave you that impression. We aim to provide a comfortable and welcoming atmosphere for all our guests. Your feedback is valuable, and we will use it to address any areas that may need improvement. If there are specific details you would like to share about your stay, please feel free to do so. We appreciate your input as we work towards providing a more positive experience for our guests.Sincerely,Hotel Manager

6/10 - 괜찮아요

Judy

좋아요: 청결 상태
Adequate Accommodations
Accommodations are clean and bed is good. The lighting is poor and a lack of outlets for charging cell phones. There really isn’t a breakfast. Coffee, juice & some dry cereal no toast or bagels. It is adequate for our needs.
2023년 11월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 6일
Dear Guest.Thank you for your feedback on your recent stay. We're glad to hear that you found the accommodations clean with comfortable beds. However, we apologize for the lighting and outlet issues. We'll take this into consideration for future improvements. We also appreciate your comments about the breakfast options. We will review our offerings to ensure a better breakfast experience for our guests. Your input is valuable, and we hope to continue meeting your needs during your stay.Sincerely,Hotel Manager

8/10 - 좋아요

Nicholas

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 27일
Dear Guest,Thank you for your rating of 8 out of 10. We appreciate your feedback, and it helps us understand your experience better. If you have any specific comments or suggestions to make your next stay even better, please don't hesitate to share them. We look forward to serving you again in the future.Sincerely,Hotel Manager

2/10 - 너무 별로예요

David

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The beds were very uncomfortable, the linens were very old. I think I could have seen through the sheet. There were strange stains on the walls and the property smelled like smoke. We couldn't turn the light off in the bathroom, and I saw a cockroach in our bathroom.
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 25일
Dear Guest,I'm truly sorry to hear about the discomfort and the various issues you encountered during your stay. Your experience does not meet our usual standards, and I apologize for the inconvenience you faced. We take your feedback seriously, and we will address these issues immediately. Rest assured that we are committed to improving the quality of our accommodations and the cleanliness of our property. Your input is valuable in helping us make necessary changes to provide a better experience in the future. We want to ensure your comfort and satisfaction during your stay.Sincerely,Hotel Manager

2/10 - 너무 별로예요

Yan

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dirty. It's cold in the room. Hair and cockroaches. Unpolite staff. No breakfast as stated. I do not advise and do not recommend!
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 9일
Dear Guest,We deeply apologize for the issues you encountered during your stay. Your feedback is invaluable, and we take it seriously. We will address these concerns promptly to ensure a better experience for our guests in the future. We appreciate your feedback and regret any inconvenience you experienced.Sincerely,Hotel Manager

8/10 - 좋아요

Sherri

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
The room was decent, but there needs to be improvements done. There wasn't enough electric outlets in the room. Couldn't plug in the coffee maker or the alarm clock. The lamps were unplugged when I got to the room. Breakfast was definitely lacking...
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 9일
Dear Guest,Thank you for your feedback, and we appreciate your comments on the room. We apologize for the inconvenience you experienced with the availability of electric outlets and the condition of the room upon arrival. We will look into these issues to ensure that future guests have a more comfortable stay. Regarding breakfast, we apologize if it did not meet your expectations. Your feedback is valuable, and we will review our breakfast offerings to improve in this area. We appreciate your input and hope to have the opportunity to provide you with an improved experience on your next visit.Sincerely,Hotel Manager

2/10 - 너무 별로예요

elizabeth

별로예요: 편의 시설/서비스
Horrible smell of smoke and pot down the hall, burn holes on blankets of non smoking room, dirty coffee maker, and residue around walls resembling bed bug treatment- I did not stay- I was stuck paying for it because I booked through Expedia- I will not make that mistake again!
2023년 9월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 3일
Dear Guest,We apologize for the unpleasant experience you had during your stay. Your feedback is essential to us, and we take your comments seriously. We are actively addressing the issues you mentioned to ensure such incidents do not occur in the future. We regret any inconvenience you faced and hope you'll reconsider staying with us in the future.Sincerely,Hotel Manager

4/10 - 별로예요

Brittany

별로예요: 청결 상태, 직원 및 서비스
답변 제공: Hotel Manager 님, 2023년 10월 3일
Dear Guest,Thank you for taking the time to share your feedback. We're sorry to hear that your stay did not meet your expectations. Your comments are valuable to us, and we will use them to improve our services. We hope you will give us another chance to provide you with a more enjoyable experience in the future.Sincerely,Hotel Manager

4/10 - 별로예요

Lisa

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Very dirty
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 10월 2일
Dear Lisa,The cleanliness issues you encountered have been addressed with our housekeeping team and we will improve our process to ensure to reach the highest standards, Housekeeping staff received additional training in the level of cleanliness required of them as our employees. We’re involved in a continuous improvement process aimed at making this hotel better than ever before, and we’ll use your feedback to help us improve.Sincerely,Hotel Manager

8/10 - 좋아요

Tracie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I Was in the area for 2 different reasons. And this hotel seemed to be in the middle of each event. My room was nice and clean. The overall hotel smell was Of Cigarettes, Although, my room was a non smoking room and smelled Fine.
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 10월 2일
Dear Tracie,Thank you for your great review! We are so glad you had a great time at our hotel. We try our best to offer the best and most comfortable stay possible. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests We look forward to hosting you again very soon!Sincerely,Hotel Manager

2/10 - 너무 별로예요

Heather

2023년 9월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 16일
Dear Guest,We are sorry to see your 1 out of 5 rating, and we sincerely apologize for the disappointment you experienced during your stay. We take your feedback seriously and would appreciate it if you could provide more specific details about the issues you encountered. This will help us address them effectively and make necessary improvements. We value your input, and we are committed to providing a better experience in the future.Sincerely,Hotel Manager

2/10 - 너무 별로예요

Megan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 18일
Dear Megan,Thank you for taking the time to provide feedback on your recent experience with us. We regret to see your rating of 2 out of 10 and understand your disappointment. Your feedback is important, and we would appreciate more specific details about your stay to help us identify areas that need improvement. We value your input and hope to have another chance to provide you with a more satisfying experience in the future.Sincerely,Hotel Manager

6/10 - 괜찮아요

MARK

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 9월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 18일
Dear Mark,Thank you for taking the time to share your feedback on Hotels.com. We appreciate your review, and while your rating is 6 out of 10, we would like to know more about your stay. Your comments can help us identify areas for improvement and enhance the guest experience. Please feel free to provide additional details or suggestions. We hope to have the opportunity to serve you again in the future.Sincerely,Hotel Manager

6/10 - 괜찮아요

Elaine

연인과의 여행
별로예요: 편의 시설/서비스
Needs an upgrade....furniture. bathroom, linens, lobby
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 18일
Dear Mark,Thank you for sharing your insights on areas that require improvement. We value your feedback regarding the need for upgrades in furniture, bathrooms, linens, and the lobby. Your comments are essential as they guide us in enhancing our facilities to better meet guest expectations. We take your feedback seriously and will work diligently to make the necessary improvements. We hope to welcome you back in the future, and we aim to provide you with an upgraded and more satisfying experience.Sincerely,Hotel Manager

2/10 - 너무 별로예요

donald

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Needs a complete renovation.
2023년 9월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 21일
Dear Guest,Thank you for sharing your feedback regarding the need for a complete renovation. We take guest comments seriously, and your input is important to us. We continuously strive to improve our facilities to provide the best experience for our guests. We will review your suggestion and consider renovation plans to enhance the overall quality of our property. If you have any further comments or specific suggestions, please feel free to share. We hope you will consider staying with us again in the future to experience any improvements we make.Sincerely,Hotel Manager

2/10 - 너무 별로예요

실제 이용하신 고객

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The entire place smelled like cigarettes.
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 17일
Dear Guest,Thank you for sharing your feedback regarding your recent stay. We apologize for the inconvenience you experienced due to the smell of cigarettes. We take guest comfort seriously, and your comments will be addressed with our team to ensure such issues are minimized in the future. If you choose to stay with us again, we'll make every effort to provide you with a more enjoyable experience.Sincerely,Hotel Manager

8/10 - 좋아요

James

2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 21일
Dear Guest,Thank you for your rating of 8 out of 10. We appreciate your feedback, and we're pleased to see that you had a positive overall experience during your stay. If there are any specific comments or suggestions you'd like to share that contributed to your rating, please feel free to let us know. Your input is valuable, and we hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Manager

8/10 - 좋아요

Anna Blasius

좋아요: 직원 및 서비스, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 17일
Dear Anna Blasius,Thank you for taking the time to leave a review of your recent stay. We're delighted to hear that you had an enjoyable experience overall. If you have any suggestions for improvement, please feel free to share them with us. We look forward to welcoming you back in the future.Sincerely,Hotel Manager

4/10 - 별로예요

Gary

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Didnt put us in handicap room. Long walk, no bars in bathroom. Couldnt take shower, smelled of smoke in hallway ( BIG TIME). SMELLED IN ROOM. ROOM WAS BEING CLEANED WHEN WE TRIED TO GET IN. FLOORS WAS WET COULD OF FALLEN. MOP PROPING DOOR OPEN TO DRY FLOOR. MAID BARELY UNDERSTAND ENGLUSH. NOT GOOD BREAKFAST. TOOK AWHILE TO CHECK IN AND OUT.
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 9월 12일
Dear Gary,We are very sorry to hear that we did not meet your expectations.We deeply apologize for all the inconvenience. We are working to improve the problem areas detected in your stay and will ensure that they are improved to the best.Despite your disappointment, we hope you will return to stay with us again.Sincerely,Hotel Manager

6/10 - 괜찮아요

Pam

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 8월에 4박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 5일
Dear Pam,Thank you for taking the time to share your feedback and for choosing to stay with us. We're pleased to hear that you found our hotel clean and comfortable. However, we understand your concerns about the breakfast offerings and will take this into consideration as we continuously work to improve our services. We value your input and hope to have the opportunity to serve you again in the future. If you have any further comments or suggestions, please feel free to share them with us.Sincerely,Hotel Manager

2/10 - 너무 별로예요

Chelsea

2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 21일
Dear Guest,We're genuinely sorry to hear that your experience fell short of your expectations, resulting in a 1 out of 5 rating. Your satisfaction is of utmost importance to us, and we would like to understand the specific issues you encountered so that we can work on improvements. If you're comfortable sharing more details about your stay or any concerns you had, we would greatly appreciate it. Your feedback helps us address areas of concern and enhance the overall guest experience. We hope to have the chance to make it right during a future visit.Sincerely,Hotel Manager

6/10 - 괜찮아요

James

2023년 8월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 5일
Dear James,Thank you for your review and for choosing to stay at our hotel. We appreciate your feedback, and we're glad to hear that you found our staff friendly and the room clean. However, we apologize for any inconvenience you experienced during your stay. Your comments about the breakfast offerings will be taken into consideration as we continually work to improve our services. We hope to have the opportunity to welcome you back in the future and provide an even better experience.Sincerely,Hotel Manager

4/10 - 별로예요

Enos

2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 14일
Dear Guest,We appreciate your feedback and the rating you've provided. We apologize that your experience fell short of your expectations, and we're committed to addressing any areas that need improvement. Your feedback helps us enhance our services, and we hope to have a chance to provide you with a better stay in the future.Sincerely,Hotel Manager

6/10 - 괜찮아요

Douglas

2023년 7월에 4박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 4일
Dear Douglas,Thanks for your visit to our hotel. Please tell us more about your stay if we missed any marks in hospitality, looking at the rating of only 6 stars. Your feedback will be useful to us as we improve our services. We look forward to seeing you again soon!Sincerely,Hotel Manager

2/10 - 너무 별로예요

John

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Xd
2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 2일
Dear John,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Yours sincerely,Hotel Manager

6/10 - 괜찮아요

Mariko

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Ight
2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 25일
Dear Guest,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. Hope you will visit us again soon.Sincerely,Hotel Manager

6/10 - 괜찮아요

Bin

2023년 7월에 8박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 10일
Dear Bin,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Debra

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Needs renovated
Looks good from outside but inside was dirty. Bathtub had a ring, sink stopper wouldn’t come up, blow dryer didn’t work and all the floors was sticky no carpet. Beds made a loud noise sitting or rolling over on them. Sound like a cookie sheet popping when you moved. Oh I forgot no help took 20 minutes for someone to show up behind the front desk to proceed with your registration.
2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 17일
Dear Guest,Thank you for sharing your feedback with us. We sincerely apologize for the disappointing experience you had during your stay. We understand the importance of cleanliness and providing functional amenities, and we apologize for falling short in these areas.We will address the issues you mentioned with our housekeeping team to ensure that the cleanliness standards are met and maintained throughout the property. Additionally, we will inspect the room and its amenities to address the bathtub ring, sink stopper, blow dryer, and the noise issue with the beds. Your comments will help us improve our facilities and address these concerns promptly.We apologize for the delay you experienced during check-in. This is not indicative of the level of service we aim to provide, and we will address this issue with our front desk staff to ensure that there is prompt assistance available to our guests.We appreciate your valuable feedback as it allows us to identify areas for improvement. If there is anything else you would like to share or if there's anything we can do to rectify the situation or enhance your experience, please let us know. Your satisfaction is our top priority, and we hope to have the opportunity to provide you with a much-improved stay in the future.Sincerely,Hotel Manager