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Custom House Inn

2.0 star property
Travelers bask in sunshine on welcoming outdoor terraces while knowledgeable staff arrange personalized cultural tours of Key West's vibrant attractions

Choose dates to view prices

Custom House Inn provides a charming retreat in the center of Key West. Guests relax on the sun-filled terrace, connect easily with in-room WiFi, and benefit from attentive concierge services that help unlock the best local experiences.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Kitchen

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Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

There is no front desk at this property

Guests will receive an email within 48 hours before arrival with check-in instructions and an access code; access will be through a private entrance

A virtual front desk provides assistance to guests

Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

This property does not have elevators

Frequently asked questions

Is Custom House Inn pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This property doesn't offer parking.

What time is check-in at Custom House Inn?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at Custom House Inn?

Check-out is at 10:00 AM.

Where is Custom House Inn located?

Located in Key West Historic District, this motel is steps from Mallory Dock and Duval Street. Florida Keys Beaches and Mallory Square are also within 5 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.6

Excellent

9.4

Cleanliness

8.8

Amenities

9.0

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 7 out of 11 reviews
Rating 8 - Good. 2 out of 11 reviews
Rating 6 - Okay. 0 out of 11 reviews
Rating 4 - Poor. 2 out of 11 reviews
Rating 2 - Terrible. 0 out of 11 reviews

Reviews

Verified

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Close to everything in Old Town. Surprisingly quiet considering all the noise outside. Beautiful, clean and charming inn.
Stayed 2 nights in Dec 2024
Verified

8/10 Good

Megan

Liked: Staff & service, room comfort
Disliked: Cleanliness
Able to check in early which was a plus! The room smelled, like musty/moldy. The room is updated and decorated nice. Location is second to none! Would stay here again in a different room.
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Reggie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little oasis right in the heart of it all
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Custom House

The room was very clean and the location was great!!! Totally recommend!
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Patricia J.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a little loud, because we stayed at the Sunshine State room, which shared a wall with the bar.
Stayed 3 nights in Mar 2024
Verified

8/10 Good

Siddharth

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is right where all the action is on Duvall street. First timers need to prepared to deal with parking challenges. The room would have been perfect for just a couple but all in all served our family of four very well.
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

jeff

Liked: Cleanliness, room comfort, communication
excellent location, very nice room, small but cozy. could have done without the construction at 8 am. but I understand as they are still building on. We will definitely go back.
Stayed 2 nights in Aug 2023
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Citrus Queen room was perfect! The location couldn't be anymore convenient! =) And the GEMs (Guest Experience Mgrs) were absolutely amazing!! They kept me informed before, during, and after my stay! They responded to my questions quickly regardless of the time of day. They provided valuable information that made my trip to Key West amazing!
Stayed 2 nights in Dec 2023
Verified

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Custom House

Should be better disclosed that there is no parking at the property...overnight parking is $50 or more. Had difficulty opening the door with the code; took about 10 tries to get it to open. Right in the middle of Duval Street, so if you want the party scene, stay here
Stayed 1 night in Jan 2024
Verified

4/10 Poor

Chelsea

Disliked: Property conditions & facilities
Broken locks - cleaning staff waiting outside door before 10 am- very small & only soap for one individual for one night!
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Mary A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024