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"The photo I was sent on my confirmation for a king suite pool access was in fact an ocean front room and that was what I was expecting - what we got was a room where the only place to sit was on the bed - there was nothing KING about it or a suite as I know it - we have been to many 5 star resorts and this left us disappointed. I tried to upgrade and we were told they were full except 2 rooms around us were empty and I have no idea what else was - we did offer to pay. I will not be booking with Hotels.com again as I feel the booking was misrepresented in terms of the photo which was nothing like our room. Juliane"

"Beautiful Villas & Unforgettable Views at Conrad Koh Samui We had a wonderful stay at the Conrad Koh Samui, and the view was absolutely the highlight of the entire experience. The private villas with their own infinity pools overlook the ocean and offer some of the most breathtaking views we’ve ever seen. Waking up each morning and watching the sunset from the villa was truly unforgettable and definitely worth the price. The breakfast was incredible—one of the best hotel breakfasts we’ve had. There was an amazing variety, from fresh tropical fruits to local Thai dishes and international options. Everything was fresh, delicious, and beautifully presented. Overall, the resort is stunning and very peaceful, perfect if you’re looking for privacy and relaxation. The staff were friendly and attentive throughout our stay. A couple of things to keep in mind: the property is starting to feel a little outdated in some areas and could benefit from a refresh. Also, although the hotel is on the water, there isn’t really a traditional sandy beach—the shoreline is mostly rocky. Dining at the resort is good but quite expensive. We stayed for five nights and had a car, which made it easy to explore local restaurants where you can find great food for a fraction of the price. The resort is also fairly remote, about 45 minutes to an hour drive from most areas on the island, so having transportation is helpful. Overall, we had a fantastic stay. "

"Very clean, friendly staff "

"The place was nice, the neighborhood is loud at night and bustling night life. I didn’t research that, my bad! But it was a good place to stay"

"Fantastic property and wonderful staff would highly recommend this property "

"we liked the location of the place: you are only a 5 Min walk from the Lamai night market and lots of restaurants. we loved the beach access and they have their own loungers: every time we came, we could find a nice spot in the shade. They have a very nice pool, very clean. The breakfast was great and every day some different foods. the Staff was very friendly and helpful - that was really outstanding. We had a room with a sea view - so it was on the top floor but nice in the shade starting at noon, so perfect to enjoy the balcony. They also rent scooters. So what was not so our favorite: we are non-smokers, and as the room is a non-smoking - if you have neighbours they smoke on their balcony and you smell it, nearly every day when we were relaxing at the beach someone started smoking near us and we got the smoke up - which is very annoying (especially since most of them through their cigarette buts in the sand - very inconsiderate). the beach itself has nice soft white sand, but right near us where two jet ski rentals - so when we went in for a swim: you were literally swimming between the jet skis - which takes a bit away from the "beautiful island beach feeling". the town itself is very smelly, if you walk you always smell the sewer, there is a lot of garbage, the river is very dirty and smelly - and even on the nightmarket - you get smoked on everywhere. We went to check out some more remote beaches and have to say even some of them had bottles and garbage."

"Great hotel for everything you need in a hotel, I would only suggest upgrading the TVs to smart ones."

"Very calm "

"Staff is great, great breakfast, beachfront sunbeds and great pool overlooking the ocean. Walking distance to night market. Close to shopping. Laundry send out was very inexpensive. Rooms were very quiet and the resort is very jungle like and serene. Would definitely stay there again. Big refridge in room, bottle water daily, cold air conditioning, beds are basic but comfortable. Clean rooms "