외관

컴포트 인 구엘프 여행 후기

2.5 out of 5
컴포트 인 구엘프
480 Silvercreek Pky N, Guelph, ON

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 313개" "
평점 8 - 좋아요. 1000개 이용 후기 중 426개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 168개" "
평점 4 - 별로예요. 1000개 이용 후기 중 62개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 31개" "

8.6/10

청결 상태

8.2/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

6/10 - 괜찮아요

Jude

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Average. Clean and comfortable.
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 24일
Hi Jude,Thank you for choosing to stay in our hotel, we appreciate and value your business. Your feedback will be shared with our staffs to serve as an encouragement for them to keep providing our guests with quality services.

10/10 - 훌륭해요

Ciaran

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff are very friendly and helpful, neat and tidy rooms lots of dining options closeby
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 24일
Dear Ciaran,Thank you for choosing to stay at our hotel, we appreciate and value your patronage and the positive feedback regarding your recent stay. Please visit us again soon.

10/10 - 훌륭해요

Ruth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good breakfast
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 17일
Hi Ruth,Thank you for choosing to stay with us, we value and appreciate your business. I will be extending your kind review to our breakfast staffs so it can serve as an encouragement to continue to provide quality services to guest.Regards,GM

8/10 - 좋아요

Roxanne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was clean, bed was comfortable, shower was hot. front staff was very pleasant .
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 24일
Hi Dianna,Thank you for choosing to stay with us, we appreciate your business and value your feedback.We hope to see you again soon.GMComfort Inn Guelph

10/10 - 훌륭해요

Jim

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Check in staff was helpful and courteous. The rooms and hallways were very clean. Beds comfortable. Great stay would recommend this Comfort Inn a 10. Thank You.
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 12일
Hi Jim, Thank you for choosing to stay with us , we sincerely appreciate your business. Your positive review will be shared among our team as this will serve as an encouragement to keeping rendering good service.We hope to host you again in the future.Regards,GM.

6/10 - 괜찮아요

Florence

Average at breakfast was cold and you didnt serve yourself
2024년 4월에 3박 숙박함
답변 제공: GM 님, 2024년 4월 8일
Hi Florence,Thank you for choosing to stay at our hotel. We sincerely appreciate your business, we value your feedback regarding your stay. On behalf of our entire team, I will like to apologize for failing to exceed your expectations regarding our breakfast menu. We will be using your feedback to make improvements, so we can provide our guests with optimum service.Regards,GM

4/10 - 별로예요

Pamela

좋아요: 직원 및 서비스
별로예요: 청결 상태
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 8일
Hi Pamela,Thank you for choosing to stay at our hotel. We sincerely appreciate your business, we value your feedback regarding your stay. On behalf of our entire team, I will like to apologize for failing to exceed your expectations during your stay. We will be using your feedback to make improvements, so we can provide our guests with optimum service.Regards,GM

2/10 - 너무 별로예요

Nicholas

2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 24일
Hi Nicholas,Thank you for choosing to stay with us. On behalf of my team, I will like to apologize for failing to exceed your expectations during your stay.We hope for an opportunity to better host you in the future.

8/10 - 좋아요

MaryAnn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and quiet
2024년 1월에 2박 숙박함
답변 제공: GM 님, 2024년 3월 31일
Hi MaryAnn,Thank you for choosing to stay with us and for the time you took to leave us a positive review, we appreciate your business. Please visit us again soon.Regards,GM

6/10 - 괜찮아요

Scott

출장 여행, 가족 여행
Was not a double queen room…was a single queen bed and pullout couch! Staff did not have sheets/blankets for the couch after a long wait they delivered some but they weren’t exactly up to snuff.
2024년 3월에 2박 숙박함
답변 제공: GM 님, 2024년 3월 27일
Hi Scott,Thank you for choosing to stay with us. Please note that your reservation was made on expedia and we did not alter nor modify your reservation, we allocated the room type information we got from expedia. We look forward to hosting you better in the future.

10/10 - 훌륭해요

gary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great value.
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 31일
Hi Gary,Thank you for choosing to stay with us and for the time you took to leave us a positive review, we appreciate your business. Please visit us again soon.Regards,GM

8/10 - 좋아요

Marshall

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I used the elliptical exercise machine in the workout room. It was very shaky. Not really a commercial machine like you would expect. Staff were very kind and helpful.
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 27일
Hi Marshal,Thank you for your feedback regarding your recent stay.We sincerely apology for the faulty machine, we will be using your feedback to make amends.

10/10 - 훌륭해요

Katherine

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, convenient hotel with lots of food and other amenities nearby. Friendly staff and easy checking in and out. They also have a fitness room, laundry facilities and a lovely breakfast served daily. I highly recommend this hotel.
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 31일
Hi Katherine,Thank you for choosing to stay with us and for the time you took to leave us a positive review, we appreciate your business. Please visit us again soon.Regards,GM

10/10 - 훌륭해요

Brett

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was affordable and quiet.
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 31일
Hi Brett,Thank you for choosing to stay with us and for the time you took to leave us a positive review, we appreciate your business. Please visit us again soon.Regards,GM

10/10 - 훌륭해요

Jim

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 31일
Hi Jim,Thank you for choosing to stay with us and for the time you took to leave us a positive review, we appreciate your business. Please visit us again soon.Regards,GM

8/10 - 좋아요

troy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good stay overall.
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 31일
Hi Troy,Thank you for choosing to stay with us and for the time you took to leave us a positive review, we appreciate your business. Please visit us again soon.Regards,GM

10/10 - 훌륭해요

Kathryn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was very comfortable
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 31일
Hi Kathryn,Thank you for choosing to stay with us and for the time you took to leave us a positive review, we appreciate your business. Please visit us again soon.Regards,GM

10/10 - 훌륭해요

Mary Jean

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfort Inn in Guelph was clean and well maintained. Staff were polite and friendly.
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 31일
Hi Mary,Thank you for choosing to stay with us and for the time you took to leave us a positive review, we appreciate your business. Please visit us again soon.Regards,GM

8/10 - 좋아요

Ross

연인과의 여행
Clean and looked like it has been cared for.
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 31일
Hi Ross,Thank you for choosing to stay with us and for the time you took to leave us a positive review, we appreciate your business. Please visit us again soon.Regards,GM

6/10 - 괜찮아요

Albert

좋아요: 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 31일
Hi Albert,Thank you for choosing to stay with us and for the time you took to leave us a review, we appreciate your business. Please visit us again soon.Regards,GM

10/10 - 훌륭해요

Lauren

2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 5일
Hi Lauren,Thank you so much for choosing to stay with us, we sincerely appreciate your positive feedback. We look forward to hosting you again in our hotel. Regards,GM

10/10 - 훌륭해요

Jennifer

2024년 3월에 2박 숙박함
답변 제공: GM 님, 2024년 3월 31일
Hi Jennifer,Thank you for choosing to stay with us and for the time you took to leave us a positive review, we appreciate your business. Please visit us again soon.Regards,GM

10/10 - 훌륭해요

Michele

출장 여행, 가족 여행
좋아요: 편의 시설/서비스
Great place, clean, close to highway and Great Staff at front desk.
2024년 3월에 2박 숙박함
답변 제공: GM 님, 2024년 3월 31일
Hi Michele,Thank you for choosing to stay with us and for the time you took to leave us a positive review, we appreciate your business. Please visit us again soon.Regards,GM

10/10 - 훌륭해요

Lisa 님, St Catharines

단체 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean property, staff is friendly. Second time staying here and will continue to return when in Guelph for events. Overall a great stay, would recommend to those who are looking for a reasonable hotel stay.
2024년 3월에 2박 숙박함
답변 제공: GM 님, 2024년 3월 27일
Hi Lisa,Thank you for your feedback about your recent stay at our hotel, we appreciate your patronage and we look forward to hosting more in the future.

10/10 - 훌륭해요

Kirk

연인과의 여행
Great service at the front desk.
2024년 3월에 2박 숙박함
답변 제공: GM 님, 2024년 3월 4일
Hi Kirk,Thank you for taking out time to leave us a review, It is always a pleasure to receive a positive feedback.We hope to host you again soon!Regards,GM

10/10 - 훌륭해요

Maria 님, Newark

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and very friendly staff
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 29일
Dear Maria, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. We hope to host you again soon! Best regards, GMComfort Inn

10/10 - 훌륭해요

Natalie-Ann

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location right there the main highway in Guelph. Close to many eating places. Amazing facilities, including workout room, coin laundry. Free breakfast included a staff person to serve you pancakes, sausages, scrambled eggs, etc., more than I'm used to at these bargain hotels. I enjoyed my stay and would come again.
2024년 2월에 2박 숙박함
답변 제공: GM 님, 2024년 2월 20일
Dear Natalie,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Please visit us again soon! Sincerely, GMComfort Inn

8/10 - 좋아요

Quan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The breakfast can be a bit better. The room hbac system was very loud but if i dont turn on the hrater then i freeze since it was so cold this week.
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 18일
Dear Quan,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our breakfast menu. We are working hard to start offering buffet service with varieties on the menu for our guests to choose from. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,GMComfort Inn

6/10 - 괜찮아요

GARY

출장 여행
좋아요: 직원 및 서비스
Unable to serve myself breakfast. Person serving breakfast had his phone on the plates.
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 18일
Dear Gary,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our breakfast setup. We are working hard to start offering buffet service to our guests. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,GMComfort Inn

10/10 - 훌륭해요

Cornelis 님, Coleman

2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 20일
Hi Cornelis,Thank you for choosing to stay with us, we are happy you enjoyed your stay and we appreciate the time you took to leave us a review. We hope to see you again soon.Regards,GM

10/10 - 훌륭해요

Nicole

2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 12일
Hi Nichole, Thank you for taking out time to leave us a review. we sincerely appreciate your review about our hotel. We hope to see you again soon!Regards, GM

2/10 - 너무 별로예요

Jake

별로예요: 청결 상태
I wouldn’t suggest sleeping here at all. Especially if you have kids. They let some random stranger into our room and then continued to charge me a $200 extra because they said 1 towel got ruined. Complete scammer's.
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 9일
Hi Jake, We sincerely apologize for the mistake made by our front desk staff. Our property is a safe place to lodge. We properly explained to you why the 200 deposit was charged, there were 3 big towels that were terribly damaged beyond repair not one towel as you claimed, we have the photo and video evidence for this. All the same, we refunded you 100, which was a sort of compensation for the mistake from our end. We are not scammers, we were fair enough to issue you a refund of 100. Once again, on behalf of my team, I apologize for the mistake and promise to do better in the future.Regards, GM

10/10 - 훌륭해요

Francesco

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 3일
Hi Francesco, Thank you for taking out time to leave us a review. We sincerely appreciate this.We hope to see you soon again!

2/10 - 너무 별로예요

Stephen

2023년 12월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 3일
Hi Stephen , Thank you to taking time to leave us a review. On behalf of my team, I am sorry we couldn't meet up with your expectation.We hope you can give us an opportunity in the future to host you better.Regards,GM

10/10 - 훌륭해요

Catherine

2023년 12월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 20일
Hi Catherine,Thank you for choosing to stay with us, we appreciate the time you took to leave us a review. We would love to host you again soonRegards,GM

8/10 - 좋아요

Mathieu

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: GM 님, 2023년 12월 23일
Hi Mathieu, Thank you for choosing to stay with us. We look forward to more opportunities to host you in the future.Regards, GM

10/10 - 훌륭해요

Lloyd 님, Wellington

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
no
2023년 12월에 2박 숙박함
답변 제공: GM 님, 2023년 12월 16일
Hi Lloyd, thank you for choosing to stay with us. We look forward to more opportunities in the future to host you in our property.Regards, GMComfortinn Guelph

2/10 - 너무 별로예요

Jeff

We never made it to the hotel. The reason why we were travelling is a sick family member and they passed away before we could reach the hotel. I am sure it’s a nice hotel just the same
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 11일
Hi Jeff, We are sorry you could not make it down to the hotel and we also sympathize with you on the loss of a dear one.We earnestly look forward to hosting you in our property in the future.Regards, GM Comfortinn Guelph

6/10 - 괜찮아요

Janice

Convenient to where I needed to be.
2023년 12월에 2박 숙박함
답변 제공: GM 님, 2023년 12월 5일
Hi Janice, Thank you for choosing to stay with us. We hope for opportunity to host you and exceed your expectations in the future.Regards, GMComfortinn Guelph

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 4일
Thank you for choosing to stay with us

6/10 - 괜찮아요

Mike

2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 18일
Dear Mike, Thank you for choosing to stay with us. We sincerely appreciate your review.Regards,GMComfortinn Guelph.

10/10 - 훌륭해요

Francesco

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 18일
Dear Francesco,Thank you for choosing to stay with us. We look forward to more opportunities to hosting you in our hotel.Regards,GMComfortinn Guelph.

4/10 - 별로예요

Natalie

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
2023년 11월에 4박 숙박함
답변 제공: GM 님, 2023년 11월 25일
Hello Natalie, thank you for taking out time to leave a review for your stay. We are sincerely sorry we could not exceed your expectations. We would actually be renovating very soon. We wish you would give us another chance to provide you a satisfying experience.Regards,GM

6/10 - 괜찮아요

Danielle

출장 여행
좋아요: 청결 상태, 편의 시설/서비스
C'est vieux.
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 13일
Thank you for your feedback. We would like to apologize for not meeting your expectations with your most recent stay with us. GMComfort Inn Guelph

8/10 - 좋아요

LUCIEN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 11일
Thank you for your review. We are pleased that you enjoyed your stay with us. We look forward to seeing you again in the future.GMComfort Inn Guelph

8/10 - 좋아요

Tyler

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No issues with the property. Only thing that was a slight inconvenience was the continental breakfast. They had an employee serving rather than “buffet style” and it was very busy at the time. Not fair to her to have to grab all the juice, fruit, yogurt and prepare eggs and sausages all by herself. Could be adjusted to allow for easier guest access to juices and simple things
2023년 11월에 3박 숙박함
답변 제공: GM 님, 2023년 11월 7일
Thank you for your feedback. We are in the process of opening this up to buffet. Per our brand we must have all items necessary to make this possible. We appreciate your business and look forward to seeing you again in the future.GMComfort Inn Guelph

2/10 - 너무 별로예요

Sabrina

아이를 동반한 가족 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Smelled like smoke and mould. There was a massive party going on in the room beside us, called down to management 4x to shut it down. It kept starting back up. My kids were up until 5am with the loud music and yelling, plus the people were smoking in the halls. Asked management if they would be moving them or kicking them out for the second night, they said no they are long term guests. Ended up getting refunded and switched hotels. The pillows are awful, and the beds are rickety and super noisy as well.
2023년 11월에 2박 숙박함
답변 제공: GM 님, 2023년 11월 6일
We would like to apologize for your experience during your stay with us. We will let our housekeeping team know about the odor in the room so that they can fix this promptly. With regards to the noise you experienced. We would like to apologize. Our front desk team tried their best to have this stopped right away. It is hard at times to control what other guests do. We do our due diligence at monitoring these types of complaints. We did refund you the full cost of the room. This will take up to five business days to show back up on your card. We hope that this one isolated incident does not deter you from coming back and giving us another try in the future.GMComfort Inn Guelph

8/10 - 좋아요

Wendy

2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 19일
Thank you for your feedback. We are pleased that you enjoyed your stay with us. We look forward to seeing you again in the future.GMComfort Inn Guelph

8/10 - 좋아요

Jim

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Very clean room. Quiet. Front entrance closed for construction. Overall good and I would stay there again
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 16일
Thank you for your feedback. We are pleased that you enjoyed your stay with us. We look forward to seeing you again in the future.GMComfort Inn Guelph

8/10 - 좋아요

Marley

2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 31일
Thank you for your review. We are pleased that you enjoyed your stay with us. We look forward to seeing you again in the future.