"Overall, my stay was enjoyable & the staff were nothing but polite & helpful - I can see how hard everyone is working there to provide an excellent service but I have the following issues to report.
I stayed in 'Botham' which is a large room/suite.
1. There was a fault with the lights, meaning that the only light available to me was the 2 bedside lights - considering the room is a suite, this was inadequate. I reported the issue & the manager came quickly to try and resolve the matter, but despite resetting the trip, the lights kept tripping out. The hotel was fully booked, so a couple of portable LED lamps were provided - not great, but the best that could be done.
2. The sash window was jammed partly open, so noise from outside in the morning woke me at 6.45am.
3. The shower didn't drain properly, so when I stepped out of the shower, almost the whole bathroom floor was flooded.
4. The wall in the bathroom by the sink is badly marked (as a result of the towel rail becoming detached at some point by the look of it).
5. The ceiling in the pool looks a bit tatty, with quite a few slats missing.
6. I ordered a burger & fries & it was OK, nothing special in all honesty - just OK.
7. There is a low-frequency humming noise near the restaurant - could be an AC fan or something, but it's quite loud & detracts from the dining experience - it must drive the staff mad!
The hotel just needs some TLC & a bit of a spruce up, but despite the above points, I would stay again."