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슬립 인 & 스위트 녹스빌 웨스트 여행 후기

2.5 out of 5
슬립 인 & 스위트 녹스빌 웨스트
11341 Campbell Lakes Dr, Farragut, TN

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 898개 이용 후기 중 336개" "
평점 8 - 좋아요. 898개 이용 후기 중 294개" "
평점 6 - 괜찮아요. 898개 이용 후기 중 144개" "
평점 4 - 별로예요. 898개 이용 후기 중 67개" "
평점 2 - 너무 별로예요. 898개 이용 후기 중 57개" "

8.0/10

청결 상태

8.4/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

6/10 - 괜찮아요

실제 이용하신 고객

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

4/10 - 별로예요

Thomas

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 19일
Dear Thomas,We apologize for falling short of your expectations during your recent stay. Your feedback is valuable to us, and we would appreciate any specific details or concerns you may have encountered so that we can address them and improve. We hope to have the opportunity to make it up to you in the future.Sincerely,Hotel Manager

10/10 - 훌륭해요

William

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great price, breakfast, room and TV service. Has elevator.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 16일
Dear William,Thank you for your excellent rating and positive feedback! We're thrilled to hear that you enjoyed your stay with us, and that you found our amenities, breakfast, room, and TV service to your satisfaction. We appreciate your kind words and hope to welcome you back for another great stay in the future!Sincerely,Hotel Manager

4/10 - 별로예요

Audrey

별로예요: 청결 상태
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 8일
Dear Audrey,Thanks for the stay but sad to see the two stars. My apologies for all the inconveniences. Please share us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert.Sincerely,Hotel Manager

10/10 - 훌륭해요

Mary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfy beds; very good breakfast, helpful staff, plenty of shelving, drawers and storage. The manager on duty on Thursday, March 29, was very gracious when I needed to change my plans then changed them back again when I asked.
2024년 2월에 3박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 5일
Dear Mary,We're delighted to hear that you had such a positive experience during your stay! It's fantastic to know that you found the beds comfortable, enjoyed our breakfast, and appreciated the helpfulness of our staff. We're glad that the manager was able to accommodate your changing plans with grace and flexibility. Your satisfaction is our priority, and we look forward to welcoming you back for another pleasant stay in the future!Sincerely,Hotel Management

10/10 - 훌륭해요

Mary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lots of shelf and storage space. Zidan, who checked us in, was courteous, efficient and helpful. There was a floor lamp missing next to the sofa and he found a staff person to install one immediately.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 29일
Dear Mary,Thank you for sharing your positive experience! We're delighted to hear that you found plenty of shelf and storage space in your room and that Zidan provided excellent service during check-in. It's great to know that he promptly addressed the missing floor lamp to ensure your comfort. We'll be sure to pass along your kind words. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future!Sincerely,Hotel Manager

6/10 - 괜찮아요

Dennis

출장 여행, 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
First time at a Sleep Inn so we thought we’d give it a try. The room had limited towels and no Kleenex tissues. Upon entering the room it smelled of dirty dogs. We sprayed air freshener and tried wiping down everything we could with cleaning wipes to try and knock down the strong smell. There was mold on the tub. The property appeared old and run down with chipped paint everywhere. Well below the value of other comparable hotels in the area.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 19일
Dear Dennis,I'm truly sorry to hear about your disappointing experience during your first visit to Sleep Inn. Your feedback regarding the limited towels, absence of Kleenex tissues, unpleasant smell, mold, and overall condition of the property is concerning and not reflective of the standard we strive to uphold. Please rest assured that your comments will be addressed with our team immediately to ensure improvements are made. We understand your dissatisfaction and regret any inconvenience caused. If there's anything further we can do to address your concerns or make amends, please don't hesitate to reach out. We appreciate your feedback and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Manager

6/10 - 괜찮아요

Sean

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
They were nice people. Little dirty here and there in the room. Not nasty but little.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 14일
Dear Sean,Thank you for your feedback. We're glad you found our staff friendly. We apologize for any cleanliness issues you encountered in your room. We take cleanliness seriously and will address your concerns to ensure a better experience for our guests in the future. We appreciate your understanding and hope to welcome you back for a more enjoyable stay.Sincerely,Hotel Manager

6/10 - 괜찮아요

erica

출장 여행, 반려동물 동반 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nasty stains on walls. Piss on bathroom walls abd aroubd goilet. Shower curtain moldy. Stains on ceiling. Patched drywall unpainted in multiple spots. Pics are definitely deceiving. No designsted puppy potty area. Beds are hard sbd springs poke you. Pullows are tiby and flat.
답변 제공: Hotel Manager 님, 2024년 2월 13일
Dear Erica,We apologize for the disappointment and inconvenience you experienced during your stay. Your feedback is invaluable, and we will address these issues immediately to ensure a better experience for future guests. Please accept our sincere apologies, and we hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel Manager

8/10 - 좋아요

Taylor

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 8일
Dear Taylor,Thank you for your rating. We're glad to hear that you had a positive experience overall. If there are any specific areas where we could improve to earn that extra star next time, please feel free to share your feedback with us. We appreciate your support and hope to have the opportunity to enhance your experience further in the future!Sincerely,Hotel Manager

10/10 - 훌륭해요

yoshia

연인과의 여행, 출장 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Love the area and staff members were really helpful. Reasonable price for a quality experience
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 13일
Dear Yoshia,Hello! We're delighted to hear that you enjoyed the area and found our staff members to be helpful. It's wonderful that you had a quality experience at a reasonable price. Providing excellent service and value is our goal, and we look forward to welcoming you back for another enjoyable stay in the future. Thank you for your positive feedback!Sincerely, Hotel Manager

10/10 - 훌륭해요

Frank

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 13일
Dear Frank,Thank you so much for taking the time to provide us with a perfect rating! We are thrilled to hear that you had a great experience during your recent stay with us. We are constantly working to provide our guests with the best possible service and amenities, and your feedback is incredibly valuable in helping us achieve that goal. We hope to have the opportunity to welcome you back soon and provide you with another fantastic stay.Sincerely, Hotel Manager

8/10 - 좋아요

John

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice & clean. Staff attentive & nice. Neat well stocked kitchen. Minor structural details could use attention.
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 11일
Dear John,We appreciate your positive feedback and the 4-star rating! It's great to hear that you found our facility nice, clean, with attentive and friendly staff. We also appreciate your observation regarding minor structural details, and we'll certainly address those areas for improvement. Your insights are valuable, and we look forward to the opportunity to provide an even better experience in the future. Thank you for choosing us!Sincerely, Hotel Manager

2/10 - 너무 별로예요

ryan

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had bugs all in my room with smashed furniture
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 10일
Dear Ryan,We deeply apologize for the unacceptable experience you had during your stay. This is distressing, and we take such matters seriously. Our team is addressing the bug issue and smashed furniture immediately. Please contact our management team, so we can rectify this situation, investigate thoroughly, and make it right for you.Sincerely, Hotel Manager

8/10 - 좋아요

Bobby

2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Bobby,We appreciate your rating of 4 out of 5 stars, which indicates that you were satisfied with your stay. We take all guest comments into consideration as part of our ongoing efforts to improve our service and we'll be sure to pass on your feedback to all staff members. Thank you again for choosing our hotel and we hope to see you again soon!Sincerely, Hotel Manager

4/10 - 별로예요

Manira

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
You are better off paying a little more for one of the more updated hotels right next door. The room was unacceptably dirty. There were dead roaches in the bathroom, dog hair on everything, and old moldy fries in the sleeper couch. They used a lot of paint to try and mask previous singe and damage but it just made it more obvious. There was no bedding for the pull out sofa bed in the room. When we called the front desk, they told us it was housekeeping’s day off and they did not know where to locate extra bedding. I find it hard to believe they don’t have access to where clean linens are stored as asking for extra towels and/or blankets is a very common request. It took over an hour for them to literally strip the bedding from another room so that we could make the sleeper sofa so our child could sleep on it. Overall very disappointed.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 1일
Dear Manira,We sincerely apologize for the subpar experience you had during your stay. Your feedback is deeply concerning, and we want to assure you that we take these matters seriously. We are actively investigating the issues you've highlighted and will address them promptly. This falls short of our usual standards, and we regret the inconvenience caused. We appreciate your honesty and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not Too Bad!
The location worked well for us. It's close to shopping and restaurants. The beds and pillows were very comfortable. The hot breakfasts were acceptable. We were a little confused about their housekeeping schedules though. LOL Overall, it was a good experience. We would stay there again.
2023년 12월에 4박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 28일
Dear Guest,We're delighted to hear that our location, proximity to shopping and restaurants, comfortable beds, and acceptable hot breakfasts contributed to a positive experience for you. We apologize for any confusion regarding housekeeping schedules but are glad overall it was a good stay. We look forward to welcoming you back for another pleasant experience.Sincerely, Hotel Manager

10/10 - 훌륭해요

Chad 님, Alcoa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good staff, affordable, location, safe, quiet. Politely ask for a room on the 3rd floor away from the other's if you're a light sleeper like myself.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 31일
Dear Chad,Thank you for your positive feedback! We're delighted to hear that you appreciated our good staff, affordable rates, convenient location, and the safety and quietness of our premises. Your tip for light sleepers is noted, and we appreciate your consideration. We look forward to hosting you again for another enjoyable stay in the future!Sincerely, Hotel Manager

8/10 - 좋아요

Amy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 24일
Dear Amy,Thank you for sharing your feedback with us. We are glad to hear that you had a good overall experience with us and that you rated us 8 out of 10. We are committed to providing exceptional service and hospitality to all of our guests, and we appreciate your feedback as it helps us to continuously improve. If there is anything specific that we can do to enhance your stay with us during future visits, please do not hesitate to let us know. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back soon.Sincerely, Hotel Manager

10/10 - 훌륭해요

Janet

2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 12일
Dear Janet,Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed your stay with us and that we were able to provide you with a clean, comfortable, and hospitable experience. We hope that you will consider staying with us again and will recommend our hotel to friends and family members.Sincerely, Hotel Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent
Check in was efficient. Room was clean and comfortable.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 22일
Dear Guest,Thank you for your excellent review! We're delighted to hear that your check-in experience was efficient and that you found your room clean and comfortable. Your satisfaction is our priority, and we look forward to providing you with another exceptional stay in the future.Sincerely, Hotel Manager

6/10 - 괜찮아요

Lauren

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Woman at the front desk said there was no pet weight limit on the phone. I drove from central PA to Knoxville TN in a day before the young man at the front desk told me there was a 25 lb weight limit. He was very kind and helped me find another hotel. Of course, he was just doing his job, so I don’t blame him, but I wish I had known that before driving.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 12일
Dear Lauren,We sincerely apologize for any inconvenience you experienced regarding the pet weight limit miscommunication. We appreciate your understanding and commend the front desk staff for their assistance. Your feedback is valuable, and we'll use it to improve our communication processes to ensure a smoother experience for our guests. We hope to have the opportunity to welcome you back under better circumstances in the future. Safe travels!Sincerely, Hotel Manager

10/10 - 훌륭해요

Kerry

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dog friendly. Very convenient
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 11일
Dear Kerry,We're delighted to hear that you found our hotel dog-friendly and convenient! Providing a welcoming environment for furry friends is important to us. If there's anything specific you enjoyed or any suggestions you have, we'd love to hear more. Thank you for choosing us, and we look forward to hosting you and your four-legged companion again!Sincerely, Hotel Manager

6/10 - 괜찮아요

Sally

별로예요: 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 11일
Dear Sally,Thank you for taking the time to share your thoughts about your recent stay with us. We appreciate your feedback and hope that we can improve in the future so that next time you're in town, we can earn a 10 out of 10 star rating from you!Sincerely, Hotel Manager

10/10 - 훌륭해요

barbara

faboulous bed
Staff was extreme pleasant was concerned from some of the reviews but found the room clean I am a retired flight attendant and have stayed in some of the finest hotels and have to say it was the most comfortable bed i have ever slept in which was a god send after an 11 hr drive in rain would definately stay again
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 8일
Dear Barbara,Thank you for choosing our hotel and for your kind words! We're delighted to have exceeded your expectations, especially given your extensive travel experience. It's wonderful to hear that our staff, cleanliness, and, most importantly, our comfortable beds made your stay enjoyable. We can't wait to welcome you back for another great experience.Sincerely, Hotel Manager

10/10 - 훌륭해요

Teresa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 5일
Dear Teresa,Wow! Thank you so much for your incredible ten-star rating! We are absolutely thrilled to hear that you had such an extraordinary experience during your stay at our hotel. Your feedback is truly appreciated and serves as a motivation for our team to continuously provide the highest level of service and comfort to all of our guests. We are honored to have had the opportunity to host you, and we cannot wait to welcome you back for another outstanding stay. Sincerely, Hotel Manager

6/10 - 괜찮아요

Louise

좋아요: 청결 상태, 직원 및 서비스
Very helpful attendant at registration counter!
I could not respond to most of the questions because in the end, we did not stay at Sleep Inn & Suites, Knoxville. It turns out that our dog was slightly larger/heavier than the required 25 pounds. That was my fault... I'd overlooked the weight requirement. In any case, the young man behind the registration counter helped us make a reservation at a near-by motel at an equally economical price; he was most helpful.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 5일
Dear Louise,We appreciate your positive feedback about the helpful attendant at our registration counter. While we regret that you couldn't stay with us due to the weight requirement for your dog, we're pleased to hear that our staff assisted you in finding an alternative nearby. Your understanding and kind words are truly appreciated. If your plans bring you back to the area, we would be delighted to welcome you to Sleep Inn & Suites Knoxville West. Safe travels!Sincerely, Hotel Manager

2/10 - 너무 별로예요

Luc

2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 23일
Dear Luc,We're genuinely sorry to see your low rating, and we regret that your experience did not meet your expectations. Your feedback is important to us, and if you're open to sharing more details about the issues you encountered, we would appreciate the opportunity to address and improve upon them. Please feel free to reach out with any specific concerns. We value your input and hope to have a chance to make amends.Sincerely, Hotel Manager

8/10 - 좋아요

Adam

2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 5일
Dear Adam,We appreciate your input and the four-star review. We value your feedback, so please let us know if there are any particular areas in which we can enhance your experience. We value your satisfaction and hope to have the chance to welcome you back for an improved experience in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Lisa

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
My new happy place
This place was hands down one of the best spots with a reasonable rate in Knoxville! The staff from the checkin to check out and every step in-between were absolutely amazing! The manager checking me in when above and beyond when I really needed his kindness. I spoke to the front desk almost every day while I was there and a lot of times I got a different person but each one of them were amazing. If kind people are your kind of people please stay here. He will not be disappointed. You will also not be disappointed by the appearance, comfort , or the cleanliness. The room will give you plenty of space to move around in, with a very comfortable bed and pillows, and you've got your choice of a nice soaking tub due to the width and length of it or a shower that can't be beat. The housekeeping staff will respect your space if you just leave your little hanger on the door. But if you forget to, that's cool. They'll just knock and make sure you're okay and don't need anything with a pleasant smile. If you're lucky you'll get an extra little treat of trying to watch the Canadian geese cross the road for 8 hours but never make it! Thank you. Sleep Inn for taking care of me and my service dog for our stay. We've really appreciate you and we can't wait to stay again!
2023년 11월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 5일
Dear Lisa,We're thrilled to hear that our hotel has become your new happy place! Thank you for sharing such a positive and detailed review. It's fantastic to know that our staff, from check-in to housekeeping, made your stay special. We appreciate your kind words about our appearance, comfort, and cleanliness. It was our pleasure to take care of you and your service dog, and we look forward to welcoming you back for another wonderful stay. Safe travels!Sincerely, Hotel Manager

6/10 - 괜찮아요

PATRICK

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 5일
Dear PATRICK,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. Hope you will visit us again soon. Sincerely, Hotel Manager

10/10 - 훌륭해요

Angela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect affordable location.
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 28일
Dear Angela,Thank you for your fantastic feedback! We're thrilled to hear that our hotel provided you with the perfect blend of affordability and location. Our team works hard to ensure a positive experience for our guests, and it's rewarding to know we hit the mark for you. We appreciate your support and hope to welcome you back soon!Sincerely, Hotel Manager

10/10 - 훌륭해요

Doris

단체 여행
Everyone from the person at the desk to the house keeper and breakfast lady were as nice as you could ask for! The motel was very very clean, and the beds were very comfortable. The breakfast was very good also. I plan to return to this mote.
2023년 11월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 28일
Dear Doris,We're genuinely touched by your kind words! It warms our hearts to hear that our dedicated team, from the front desk to housekeeping and breakfast service, made your stay memorable. Cleanliness and comfort are our top priorities, and we're delighted you experienced both. We can't wait to welcome you back to your home away from home!Sincerely, Hotel Manager

6/10 - 괜찮아요

Kaisha

출장 여행
좋아요: 직원 및 서비스
The room was decent. The bathroom could use some serious upgrades. The toilet paper holder came out of the wall. Tiles were lose around the door of the shower. The furniture was dinged up. The wall around the door and entry way of my room was pretty dinged up. My family and I only stayed for one night. It was average.
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 21일
Dear Kaisha,Thank you for sharing your feedback. We appreciate your comments on the room, and we apologize for any inconvenience you experienced with the bathroom and furnishings. Your observations are valuable, and we will address the issues you've mentioned to ensure improvements are made. We're glad you stayed with us, and we hope to have the opportunity to welcome you back for a more satisfactory experience in the future. If you have any specific suggestions, please feel free to share, as we aim to enhance our guest's overall stay.Sincerely, Hotel Manager

10/10 - 훌륭해요

Sandra 님, Fenelon Falls

연인과의 여행
Friendly, quick check in
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 20일
Dear Sandra,Thank you for your positive feedback on our friendly and quick check-in process. We're delighted to have provided you with a smooth arrival experience. Your satisfaction is our priority, and we look forward to welcoming you back for another pleasant stay.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Janice

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Horrible hotel
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 21일
Dear Janice,Thank you so much for taking the time to give us your candid feedback on our property. We are extremely sorry for the negative experience you had at this hotel. Your feedback is the best way for us to know that action needs to be taken to improve our process at this property. Please accept our sincere apology for the issues you encountered during your stay as this is certainly not the kind of guest experience we want you to have. Your concerns will be shared with hotel management to ensure proper steps are taken to resolve all of the issues. We hope that you will visit us again the next time you are in the area.Sincerely,Hotel Manager

10/10 - 훌륭해요

Edwin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 20일
Dear Edwin,Thank you for your kind words and the impressive rating! We're thrilled to hear that you found our place nice. Your positive feedback is truly appreciated. If there's anything specific you loved or any suggestions for improvement, we'd love to hear more. Looking forward to hosting you again for another great experience.Sincerely, Hotel Manager

8/10 - 좋아요

John

2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 20일
Dear John,I want to thank you for sharing such encouraging feedback about your stay. I will ensure that I pass on your appreciation to our team. Appreciation and positive feedback keep us motivated to strive harder to provide the best of services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Hotel Manager

6/10 - 괜찮아요

Cully

2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 19일
Dear Cully,Thank you for taking the time to give us your feedback on your stay with us. Thank you for the 6 out of 10 stars. I hope you will give us another chance in the future next time you are passing through our area so we can turn that 6 into a 10.Sincerely, Hotel Manager

10/10 - 훌륭해요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Walk way down to a Cracker Barrel.
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 16일
Dear Joseph,We're delighted you appreciate the convenient walkway to Cracker Barrel during your stay! Providing easy access to nearby amenities is a priority. We hope it enhanced your overall experience. Your positive feedback encourages us to continue offering convenient and enjoyable stays. We look forward to welcoming you back soon!Sincerely, Hotel Manager

8/10 - 좋아요

Russell

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ok for a quick night stay Right off interstate but not noisy. Cracker Barrel next door. Comfortable bed.
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 14일
Dear Russell,We appreciate your feedback and are glad to hear that your quick night stay was satisfactory. It's great to know that the convenient location off the interstate, the quiet atmosphere, and the proximity to amenities like Cracker Barrel contributed to a comfortable experience. If there's anything specific that stood out or if you have any suggestions for improvement, please feel free to share. We hope to have the pleasure of hosting you again for another restful night in the future. Safe travels!Sincerely, Hotel Manager

2/10 - 너무 별로예요

Jennifer

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Rude staff at check in. Lack of details during booking
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 13일
Dear Jennifer,We sincerely apologize for the unpleasant experience you had during check-in and any lack of details during the booking process. Your feedback is concerning, and we take it seriously. We are committed to providing excellent service, and your comments will be addressed with our team to ensure improvements. We appreciate your feedback and regret any inconvenience caused.Sincerely, Hotel Manager

8/10 - 좋아요

Carol 님, Kelowna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 11일
Dear Carol,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the four stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority.Sincerely, Hotel Manager

10/10 - 훌륭해요

Lilia

2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 30일
Dear Lilia,Thank you for the fantastic rating! We're delighted you had an exceptional experience at our hotel. Your satisfaction is our priority, and we look forward to welcoming you back for more memorable stays. If there's anything specific you loved, we'd love to hear it. Safe travels until next time!Sincerely, Hotel Manager

8/10 - 좋아요

Kathryn 님, Hampton

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very friendly and accommodating. Room was clean and comfortable. Breakfast had good selections. Recommended for the price.
답변 제공: Hotel Manager 님, 2023년 11월 9일
Dear Kathryn,Hello! We're delighted to hear about your positive experience! Thank you for highlighting our friendly and accommodating staff, as well as the clean, comfortable room and the breakfast selections. It's wonderful to know that you found the value for the price recommendable. We appreciate your recommendation and we look forward to welcoming you back for another great stay! If there's anything more we can do to make your next visit even better, please let us know.Sincerely, Hotel Manager

10/10 - 훌륭해요

Kim

가족 여행
좋아요: 직원 및 서비스
Mostly clean but the bathroom could have been better. Nothing worth complaining about tho. Price was right. Beds comfy. Decent room for a decent price.
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 7일
Dear Kim,Thank you for your feedback! We're pleased to know that you found the overall cleanliness satisfactory and that you had a comfortable stay with us. Your comments about the bathroom will be taken into account as we continually strive to improve. We're glad that you found the pricing fair and that you enjoyed the comfortable beds. Your experience matters to us, and we aim to provide an even better experience during your future visits. We appreciate your stay and look forward to welcoming you back.Sincerely,Hotel Manager

10/10 - 훌륭해요

Jennifer 님, Boca Raton

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is right off the highway, which is very convenient if you are passing through Knoxville. Although the hotel could use a little updating on the outside, the room was very clean and up-to-date. I would definitely recommend staying here.
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 7일
Dear Jennifer,Thank you for sharing your experience! We're thrilled that our convenient location suited your travel needs. We appreciate your feedback about the property's appearance and take note of your observations. It's wonderful to hear that you found the room clean and modern, which is always our aim. Your recommendation means a lot to us, and we're delighted you had a positive stay. We look forward to welcoming you back on any future travels through Knoxville.Sincerely,Hotel Manager

8/10 - 좋아요

Stephan

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Room got double booked. Had another guest walk in while I was sitting on the toilet. Front desk had me recheck in but my card was deactivated when I went back to my room. Food tasted like it was from yesterday. Other than that it was fine.
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 6일
Dear Stephan,We deeply apologize for the multiple inconveniences you faced during your stay. The situation with the double booking and the incident with another guest entering your room is unacceptable and not reflective of our standards. We're truly sorry for the inconvenience caused by the recheck-in process and the deactivation of your card. Furthermore, we regret that the food did not meet your expectations. Your feedback is valuable, and we will investigate and address these issues to ensure a more comfortable and seamless experience for our guests in the future. We appreciate your understanding and hope to provide a much improved stay should you choose to give us another opportunity.Sincerely,Hotel Manager

6/10 - 괜찮아요

Mohammad

좋아요: 직원 및 서비스
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 6일
Dear Mohammad,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. Hope you will visit us again soon. Sincerely, Hotel Manager