고급 침구, 책상, 다리미/다리미판, 무료 유아용 침대

코트야드 바이 메리어트 녹스빌 여행 후기

3 out of 5
코트야드 바이 메리어트 녹스빌
216 Langley Place, Knoxville, TN

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 356개 이용 후기 중 193개" "
평점 8 - 좋아요. 356개 이용 후기 중 94개" "
평점 6 - 괜찮아요. 356개 이용 후기 중 44개" "
평점 4 - 별로예요. 356개 이용 후기 중 17개" "
평점 2 - 너무 별로예요. 356개 이용 후기 중 8개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

7.4/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

6/10 - 괜찮아요

Monica

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Room was extremely hot when we checked in. Air conditioner barely worked. Wasn’t putting out much cold air. Room stayed hot the entire stay. Otherwise, beds are comfy. Staff is friendly. Nice area. Room was clean and spacious.
2024년 4월에 1박 숙박함
답변 제공: AGM 님, 2024년 4월 7일
Dear Monica, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority and I apologize for falling short during your stay with us. I apologize that you had trouble with the ac unit. If you called the front desk I would hope that they would have assisted you. I hope you will give us another chance the next time you are in the Knoxville area.

10/10 - 훌륭해요

Peggy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to Grandaughter
2024년 3월에 2박 숙박함
답변 제공: AGM 님, 2024년 4월 1일
Dear Peggy, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority and I am so glad we were able to provide you with that service during your stay with us. We look forward to having you stay with us the next time you are in the Knoxville area.

10/10 - 훌륭해요

AMRI

2024년 3월에 2박 숙박함
답변 제공: AGM 님, 2024년 4월 3일
Dear AMRI, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority and I am so glad that we were able to provide you with that service during your stay with us. We look forward to having you stay with us again the next time you are in the Knoxville area.

10/10 - 훌륭해요

Cierra

2024년 3월에 2박 숙박함
답변 제공: AGM 님, 2024년 4월 7일
Dear Cierra, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority and I am so glad we were able to provide you with that service during your stay with us. We look forward to having you stay with us again the next time you are in the Knoxville area.

6/10 - 괜찮아요

Arthur 님, Chattanooga

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Had dinner at hotel first night and food wasn’t hot. As I went to pay cash and they didn’t have cash so I had to pay at font desk. Next morning I had breakfast and ask for hot sauce (none available) so got ketchup. Container was empty they also had no cash. Front desk even though I gave ticket and credit card they charged my room. Last night after midnight a car alarm by my window would go off every hour for full night. I didn’t get much sleep.
2024년 3월에 2박 숙박함
답변 제공: AGM 님, 2024년 3월 16일
Dear Arthur, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority, and I apologize that we fell short during your stay with us. We are in the process of having a new system installed at the Bistro, which is why at the moment we are unable to take payment at the Bistro and it all needs to be done at the front desk. I apologize for the car alarm going off, unfortunately that is out of our control. I hope you will give us another chance the next time you are in the Knoxville area.

8/10 - 좋아요

Nairan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, quiet place. Fit our needs.
2024년 3월에 1박 숙박함
답변 제공: AGM 님, 2024년 3월 16일
Dear Nairan, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority, and I apologize that we fell short during your stay with us. But you felt that it fit your needs. We look forward to having you stay with us the next time you are in the Knoxville area.

10/10 - 훌륭해요

Lee

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: AGM 님, 2024년 3월 4일
Dear Lee, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority, and I am so glad we were able to provide you with that service during your stay with us. We look forward to having you stay with us again the next time you are in the Knoxville area.

10/10 - 훌륭해요

Makallen

연인과의 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property was very clean and welcoming. The staff was quick, efficient, and kind.
2024년 2월에 1박 숙박함
답변 제공: AGM 님, 2024년 3월 2일
Dear Makallen, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority and I am so glad you received that service during your stay with us. We look forward to having you stay with us again the nest time you are in the Knoxville are.

10/10 - 훌륭해요

Linette

2024년 2월에 1박 숙박함
답변 제공: AGM 님, 2024년 3월 20일
Dear Linette, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority, and I am so glad we were able to provide you with that service during your stay with us. We look forward to having you stay with us again the next time you are in the Knoxville area.

8/10 - 좋아요

Cheryl

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Only had double beds and not Queens. Beds a little hard for my liking. Great shower and large bathroom. Staff was friendly.
2024년 2월에 1박 숙박함
답변 제공: AGM 님, 2024년 2월 15일
Dear Cheryl, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority and I apologize that we fell a little short during your stay with us. We hope that you will give us another chance the next time you are in the Knoxville area.

10/10 - 훌륭해요

EUDER

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: AGM 님, 2024년 1월 31일
Dear EUDER, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority and I am so glad we were able to provide you with that service during your stay with us. We look forward to having you stay with us again the next time you are in the Knoxville area.

8/10 - 좋아요

Belinda

2024년 1월에 1박 숙박함
답변 제공: AGM 님, 2024년 3월 20일
Dear Belinda, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority and I apologize that we fell a little short during your stay with us. We look forward to having you stay with us again the next time you are in the Knoxville area.

10/10 - 훌륭해요

Julianne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Good.
2024년 1월에 1박 숙박함
답변 제공: AGM 님, 2024년 1월 28일
Dear Julianne, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority and I am so glad we were able to provide you with that service during your stay with us. We look forward to having you stay with us again the next time you are in the Knoxville area.

8/10 - 좋아요

Cynthia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Trash dumpster was picked up after midnight right under our room. Unbelievable loud noise.
2024년 1월에 1박 숙박함
답변 제공: AGM 님, 2024년 1월 16일
Dear Cynthia, thank you for sharing your feedback with us. Providing the highest level of service is our top priority and I apologize that we fell a little short during your stay with us. I will bring it to my corporate company to ask if they can contact the city to discuss the appropriate hours for trash pick up. My apologies that they did it at that time of day, but thank you for letting us know. I hope you will give us another chance the next time you are in the Knoxville area.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: AGM 님, 2024년 1월 1일
Dear Anonymous, thank you for taking the time to share your feedback. Providing the highest level of service is top our priority and I am so glad we were able to provide you with that during your stay with us. We look forward to having you stay with us again the next time you are in the Knoxville area.

4/10 - 별로예요

David

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Arrived to find bathroom floor partially flooded. Went to make a cup of cofee and the cofee maker had water in the machine from who knows how long.
2023년 12월에 1박 숙박함
답변 제공: AGM 님, 2023년 12월 19일
Dear David, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority, and I apologize for falling short during your stay with us. I will make sure to speak to my housekeeping leader to make sure that we are following Marriott's standards.

10/10 - 훌륭해요

Preston

2023년 12월에 1박 숙박함
답변 제공: AGM 님, 2023년 12월 19일
Dear Preston, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority and I am so glad we were able to provide you with that service during your stay with us. We look forward to having you stay with us again the next time you are in the Knoxville area.

10/10 - 훌륭해요

Tammy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: AGM 님, 2023년 12월 15일
Dear Tammy, thank you so much for a taking the time to share your feedback with us. Providing the highest level of service is our top priority and I am so glad we were able to provide you with that during your stay with us. We look forward to having you stay with us again the next time you are in the Knoxville area.

8/10 - 좋아요

Robert

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close proximity to where we were visiting
2023년 11월에 3박 숙박함
답변 제공: AGM 님, 2023년 11월 29일
Dear Robert, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority, and I apologize that we fell a little short during your stay with us. We look forward to having you stay with us the next time you are in the Knoxville area.

10/10 - 훌륭해요

Kim

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: AGM 님, 2023년 11월 21일
Dear Kim, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority, and I am so glad we were able to provide that to you during your stay with us. We look forward to having you stay with us again the next time you are in the Knoxville area.

2/10 - 너무 별로예요

Josh

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Slow check in. Slow elevator. Facility closes before time posted.
2023년 11월에 1박 숙박함
답변 제공: AGM 님, 2023년 11월 21일
Dear Josh, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority, and I apologize that we fell short during your stay with us. We are working on getting our elevator fixed, and I apologize that the Bistro closed early during your stay. I will share your feedback with my management team to ensure that doesn't happen in the future. I hope you will give us another chance the next time you are in the Knoxville area.

10/10 - 훌륭해요

Tracy

좋아요: 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: AGM 님, 2023년 11월 14일
Dear Tracy, thank you for sharing your feedback with us. Providing the highest level of service is our top priority and I am so glad we were able to provide that to you during your stay with us. We look forward to having you stay with us again the next time you are in the Knoxville area.

10/10 - 훌륭해요

Anthony

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location to restaurants and shopping
2023년 10월에 3박 숙박함
답변 제공: AGM 님, 2023년 11월 7일
Dear Anthony, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority and I am so glad we were able to provide that to you during your stay with us. We look forward to having you stay with us the next time you are in the Knoxville area.

6/10 - 괜찮아요

Kristen

단체 여행
좋아요: 직원 및 서비스
Our room smelled, was damp and musty
2023년 10월에 1박 숙박함
답변 제공: AGM 님, 2023년 10월 28일
Dear Kristen, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority, and I apologize for falling short during your stay with us. I will share your feedback with my housekeeping leadership to team to ensure we are following all of the standards and guidelines to prevent this from happening again in the future. I hope you will give us another chance the next time you are in the Knoxville area.

10/10 - 훌륭해요

Jared

2023년 10월에 1박 숙박함
답변 제공: AGM 님, 2023년 10월 25일
Dear Jared, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority, and I am so glad we able to provide you with that during your recent stay with us. We look forward to having you stay with us again the next time you are in the Knoxville area.

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel
The main staff of this hotel was really friendly as were the cleaning folks too. All were very personable and they really made the stay totally comfortable!
2023년 10월에 4박 숙박함
답변 제공: AGM 님, 2023년 10월 24일
Dear Anonymous, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority, and I am so glad we were able to provide you with that during your stay with us. We look forward to having you stay with us the next time you are in the Knoxville area.

10/10 - 훌륭해요

tim

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Family travel
Great service, clean
2023년 10월에 1박 숙박함
답변 제공: AGM 님, 2023년 10월 24일
Dear tim. thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority and I am so glad we were able to provide that service to you during your stay with us. We look forward to having you stay with us the next time you are in the Knoxville area.

10/10 - 훌륭해요

Brian

2023년 10월에 1박 숙박함
답변 제공: AGM 님, 2023년 11월 14일
Dear Brian, thank you for sharing your feedback with us. Providing the highest level of service is our top priority and I am so glad we were able to provide that to you during your stay with us. We look forward to having you stay with us again the next time you are in the Knoxville area.

10/10 - 훌륭해요

Jared

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: AGM 님, 2023년 10월 19일
Dear Jared, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority and I am so glad we were able to provide that service to you during your stay with us. We look forward to having you stay with us the next time you are in the Knoxville area.

10/10 - 훌륭해요

Matthew

2023년 10월에 1박 숙박함
답변 제공: AGM 님, 2023년 11월 7일
Dear Matthew, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority and I am so glad we were able to provide that to you during your stay with us. We look forward to having you stay with us the next time you are in the Knoxville area.

8/10 - 좋아요

Mikell

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Staff friendly
2023년 10월에 1박 숙박함
답변 제공: AGM 님, 2023년 10월 14일
Dear Mikell, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority. I am so glad that you found our staff to be friendly. We look forward to having you stay with us the next time you are in the Knoxville area.

10/10 - 훌륭해요

Shawn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: AGM 님, 2023년 8월 22일
Dear Shawn, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority, and I am so glad we were able to provide that service during your stay with us. We look forward to having you stay with us the next time you are in the Knoxville area.

8/10 - 좋아요

Carol

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 3박 숙박함
답변 제공: AGM 님, 2023년 8월 15일
Dear Carol, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority, and I am glad we were able to provide you with that during your stay with us. We look forward to having you stay with us again the next time you are in the Knoxville area.

10/10 - 훌륭해요

Dreylin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very friendly and I was impressed with the size of my room. Wouldn't stay again for sure.
2023년 8월에 2박 숙박함
답변 제공: AGM 님, 2023년 8월 14일
Dear Dreylin, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority, and I am glad we were able to provide you with that during your stay with us. We look forward to having you stay with us again the next time you are in the Knoxville area.

10/10 - 훌륭해요

Rolf

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
People are very friendly
2023년 7월에 1박 숙박함
답변 제공: AGM 님, 2023년 8월 1일
Dear Rolf, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority, and I am so glad we were able to provide you with that during your stay with us. I am glad that the staff made a good impression on you. We look forward to having you stay with us the next time you are in the Knoxville area.

8/10 - 좋아요

Irene

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We booked 2 rooms. One was perfectly comfortable snd clean. The other room AC must’ve not been working because it was extremely muggy and uncomfortable despite AC on.
2023년 7월에 1박 숙박함
답변 제공: AGM 님, 2023년 7월 27일
Dear Irene, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority. My apologies that your 2nd room was not as comfortable as the other room you were in. I will make sure my maintenance manager is aware so he can look into it further. I hope that you will choose to stay with us the next time you are in the Knoxville area.

10/10 - 훌륭해요

Dianna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Family StayOver Detroit
Air gets cold according to the temp that is set. In general nice, safe place to me.
2023년 7월에 1박 숙박함
답변 제공: AGM 님, 2023년 7월 11일
Dear Family StayOver Detroit, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority, and I am so glad that you felt safe and that the air cooled your room properly. I hope that you choose to stay with us the next time you are in the Knoxville area.

10/10 - 훌륭해요

Dianna

2023년 7월에 1박 숙박함
답변 제공: AGM 님, 2023년 7월 11일
Dear Dianna, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority, and I am so glad that we were able to provide that service for you during your stay with us. I hope you will choose to stay with us the next time you are in the Knoxville area.

10/10 - 훌륭해요

Christopher

2023년 7월에 1박 숙박함
답변 제공: AGM 님, 2023년 7월 11일
Dear Christopher, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority, and I am so glad that we were able to provide that service for you during your stay with us. I hope you will choose to stay with us the next time you are in the Knoxville area.

6/10 - 괜찮아요

Daniel

2023년 7월에 1박 숙박함
답변 제공: AGM 님, 2023년 7월 11일
Dear Daniel, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority, and I apologize that we fell short during your stay with us. I hope you will choose to stay with us the next time you are in the Knoxville area.

6/10 - 괜찮아요

Douglas

가족 여행
좋아요: 청결 상태, 직원 및 서비스
We had reserved a room for 5 but received a room with 2 queen beds and no fold out couch or trundle. The ac did not work at first and then the bathroom light burned out. The staff were wonderful. Moved us to another room that had everything we needed including a fold out bed.
2023년 7월에 1박 숙박함
답변 제공: AGM 님, 2023년 7월 11일
Dear Douglas, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority, and I apologize for falling short during your stay with us. I am thankful that we were able to accommodate your needs and that the staff was wonderful. I hope you will choose to stay with us the next time you are in the Knoxville area.

10/10 - 훌륭해요

Christopher

2023년 7월에 1박 숙박함
답변 제공: AGM 님, 2023년 7월 11일
Dear Christopher, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority, and I am so glad that we were able to provide that service for you during your stay with us. I hope you will choose to stay with us the next time you are in the Knoxville area.

10/10 - 훌륭해요

Asher

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: AGM 님, 2023년 7월 11일
Dear Asher, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority, and I am so glad that we were able to provide that service for you during your stay with us. I hope you will choose to stay with us the next time you are in the Knoxville area.

10/10 - 훌륭해요

Gudrun

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice place and super friendly staff
2023년 6월에 4박 숙박함
답변 제공: AGM 님, 2023년 7월 5일
Dear Gudrun, thank you for sharing your feedback with us. Providing the highest level of service is our top priority and I am so glad we were able to meet that during your stay with us. I am so glad to hear that the staff made a good impression on you. We do hope that you will choose to stay with us the next time you are in the Knoxville area.

10/10 - 훌륭해요

William

2023년 6월에 1박 숙박함
답변 제공: AGM 님, 2023년 7월 5일
Dear William, thank you so much for sharing your feedback with us. Providing the highest level of service is our top priority and I am so glad that we were able to meet your expectations. We look forward to having you stay with us again the next time you are in the Knoxville area.

8/10 - 좋아요

Muhammad

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함
답변 제공: AGM 님, 2023년 7월 4일
Dear Muhammad, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority, and I apologize that we fell short during your stay with us. I hope you will give us another chance if you are ever in the Knoxville area again.

6/10 - 괜찮아요

Meg

가족 여행
좋아요: 직원 및 서비스
Breakfast ended at 9:30am and when guests wanted coffee around 9:40am, we were told by staff it would cost us money.
2023년 6월에 1박 숙박함
답변 제공: AGM 님, 2023년 6월 28일
Dear Meg, thank you for sharing your feedback with us. Providing the highest level of service is our top priority and I apologize for falling short during your stay with us. It is Courtyard brand standard is to charge for coffee regardless of whether or not the Bistro is open. We do provide free coffee in the rooms. We hope that you choose to stay with us the next time you are in the Knoxville area.

8/10 - 좋아요

Suzanne 님, Albany

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very satisfied
2023년 6월에 2박 숙박함
답변 제공: AGM 님, 2023년 6월 27일
Dear Suzanne, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority and I am so glad we were able to do that for you during your stay with us. I do hope you will choose to stay with us the next time you are in the Knoxville area.

8/10 - 좋아요

ANDREA

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
I’ve stayed at quite a few Marriott’s. Staying in this one was the first time there were any hiccups. First room was slightly musty as I entered. After walking barefoot I noticed large wet spot in carpet. Obvious source of mustiness. I opened the window to let things air out. Sat down to have carry out and watch TV and discovered toilet runs loudly every 30 minutes. I wasn’t going to get any sleep with this going on so I called the front desk. He said there was no maintenance worker at that hour so he’d change my room. Great! I get down to the desk and he asks if I want a room with a balcony. Sure do! But, I asked for a room with a balcony when I first arrived and the same guy told me there weren’t any more. Second room was okay but the toilet was exceptionally low to the ground. My middle aged knees struggled. I don’t know what people worse off than me would do. It wasn’t awful, but compared to my other Marriott stays, these multiple hiccups were out of Marriott’s character.
2023년 6월에 1박 숙박함
답변 제공: AGM 님, 2023년 6월 21일
Dear ANDREA thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority, and I apologize for falling short during your stay with us. I have shared your issues with our maintenance leadership to ensure these issues get addressed. I do hope you will give us another chance if ever you are in the Knoxville area again.

10/10 - 훌륭해요

cid

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
We had a great experience checking in the hotel. The front desk staff was warm & welcoming. Now the guy at the bistro was a bit messed up. I could not get "real silverware" since we weren't customers buying either food or drinks. That rubbed me the wrong way. We went to get bbq at a local place and brought it back. Eating bbq is better to cut the sausage with real silverware but we had to use plastic.... no big deal. It was just the fact he wouldn't give us the silverware. At the time, there was only one person at the bar and no one was eating ( don't eat there because the food is not fresh- precooked frozen crap) . Needless to say I was not going to drink at the bar. So on the way back we bought the drinks at a local store and enjoyed them in the courtyard with other "non customers" . Lost a lot of money from us.
2023년 6월에 1박 숙박함
답변 제공: AGM 님, 2023년 6월 21일
Dear cid, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority, and I am glad to hear that despite your silverware issue at the Bistro, which I will defiantly look into more and talk with my Bistro staff, you enjoyed your stay with us. I hope that you will choose to stay with us again if you are ever in the Knoxville area again.