리셉션

수퍼 8 바이 윈덤 코코모 여행 후기

2 out of 5
수퍼 8 바이 윈덤 코코모
5110 Clinton Ave, Kokomo, IN

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 638개 이용 후기 중 191개" "
평점 8 - 좋아요. 638개 이용 후기 중 201개" "
평점 6 - 괜찮아요. 638개 이용 후기 중 131개" "
평점 4 - 별로예요. 638개 이용 후기 중 53개" "
평점 2 - 너무 별로예요. 638개 이용 후기 중 62개" "

7.4/10

청결 상태

8.0/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

Lauretta

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The service desk is so polite and helpful
답변 제공: Carol 님, 2024년 3월 27일
Thank you for taking the time to leave us this feedback, Lauretta. I am very pleased to hear that you found our desk staff to be polite and helpful. I will ensure that I pass along your comments to our staff. We look forward to your next stay with us!

10/10 - 훌륭해요

Melissa

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like the ease of check-in. It's an older hotel but they have done some updates. Breakfast has some good choices. Quiet and convenient to pretty much everything in Kokomo.
2024년 3월에 3박 숙박함
답변 제공: Carol 님, 2024년 3월 25일
Melissa, thank you for leaving us this feedback. I am very happy to hear that you enjoyed your stay. We strive to provide our guests with a clean and comfortable stay. We look forward to serving you in the future.

8/10 - 좋아요

Melissa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All was a fine experience. Would get a room there again.
2024년 3월에 1박 숙박함
답변 제공: Carol 님, 2024년 3월 25일
Melissa, Thank you for leaving us this feedback. I am happy to hear that you would stay with us again. We look forward to serving you in the future.

8/10 - 좋아요

Danny

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The only thing that I would say is that I’m up here working not on a vacation , and it is pricey for a super 8 . But the staff and location no complaints.
2024년 2월에 4박 숙박함
답변 제공: Carol 님, 2024년 3월 6일
Danny, thank you for taking the time to leave us this feedback. I am glad that you enjoyed the staff and the location of our facility. We appreciate your business and look forward to serving you in the future.

2/10 - 너무 별로예요

Eric

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Room reeked of smoke. Being a non smoker this was gross. Staff was friendly but that’s it
2024년 3월에 1박 숙박함
답변 제공: Carol 님, 2024년 3월 4일
Eric, thank you for taking the time to leave us this feedback. We take comments, such as yours, very seriously. I will ensure that I speak with all departments to ensure anyone that smokes inside is removed from the premises and that the room is properly cleaned. I would like to extend my sincerest apologies that we fell short on this during your stay. We hope you will allow us the opportunity to better serve you in the future.

2/10 - 너무 별로예요

Jeff

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Under construction pool closed full. Of maytreses
2024년 2월에 1박 숙박함
답변 제공: Carol 님, 2024년 2월 19일
Jeff, thank you for taking the time to leave us this feedback. We extend out sincerest apologies that we were replacing our bedframes when you stayed with us. We are making updates to all beds for a more comfortable stay for all of our guests. Our pool will be open this week. We hope that you will allow us an opportunity to better serve you in the future. If there is anything else we could have done better during your stay, please do not hesitate to let me know. Once again, thank you for your feedback.

6/10 - 괜찮아요

Brian

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
No hairdryer in room, two bugs running across desk, no wake-up call after requesting one, patrons hanging out in stairwell while waiting on laundry, stairwell carpets dirty
2024년 2월에 2박 숙박함
답변 제공: Carol 님, 2024년 2월 5일
Brian, thank you for taking the time to leave us this feedback from your recent stay with us. We apologize that your room did not have a hairdryer in it. We have ensured to notify maintenance to install one in there immediately. I apologize that you were unsatisfied with other patrons standing in the stairwell and that the carpets were dirty in the evening. We will put in a better process to ensure that they get cleaned in the evenings too. Once again, thank you for this feedback.

10/10 - 훌륭해요

Doug

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was great and very helpful
2024년 1월에 2박 숙박함
답변 제공: Carol 님, 2024년 1월 17일
Doug, thank you for taking the time to leave us this feedback. We are thrilled to hear that you found our staff to be great and very helpful. We look forward to the opportunity to serve you in the future.

10/10 - 훌륭해요

Samantha

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Front desk staff super nice, welcoming, and informative. Free breakfast actually pretty nice. Can tell it’s an older hotel that’s been spruced up. Bed comfy, happy with housekeeping. Overall no complaints.
2023년 12월에 2박 숙박함
답변 제공: Carol 님, 2023년 12월 15일
Samantha, thank you for taking the time to leave us this feedback from your recent stay with us. We are so happy to hear that you had a comfortable stay. We look forward to welcoming you back in the future.

2/10 - 너무 별로예요

Adrian

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
답변 제공: Carol 님, 2024년 2월 19일
Adrian, I am saddened to hear that you did not enjoy your stay. On behalf of the staff at Super 8 Kokomo, we extend our sincerest apologies. Could you kindly reach out to let us know where fell short so that I can work with my staff to improve the services that we provide?

10/10 - 훌륭해요

Scott

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Carol 님, 2023년 12월 15일
Thank you for your 5 star rating, Scott! We look forward to welcoming you back in the future!

2/10 - 너무 별로예요

Jesus

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Poor
Definitely a place I would not stay at. Carpet was dirty and the room smelled like smoke. The curtain rod was installed improperly so the shower curtain stayed open and water would get in the floor. The walls are thin and you can hear other guest's conversations. The bath room light would turn on in the middle of the night. The only advantage to this hotel is the location for restaurants.
2023년 11월에 7박 숙박함
답변 제공: Carol 님, 2023년 12월 15일
Jesus, thank you for this feedback. We take comments like yours very seriously. We have implemented some new procedures with our maintenance team to ensure that problems such as yours do not occur in the future. We thank you for the time that you took to leave this feedback and hope for an opportunity to better serve you in the future.

2/10 - 너무 별로예요

Kelly

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
Booked and paid for a room w/a king bed. The hotel had none when we arrive. We got 2 queen beds & couldn't even sleep in the same bed. No one seems to care. No free night stay or a refund. False advertisement & liars. If you want to get ripped off & disappointed...then go there.
2023년 11월에 1박 숙박함
답변 제공: Carol 님, 2023년 11월 29일
Kelly, thank you for taking the time to leave us this feedback. Thank you for also talking to me on the phone regarding the overbooking of our king rooms. Once again, I apologize that you were impacted by this and the issue has since been rectified. We wish you the best of luck with your future travels.

10/10 - 훌륭해요

Steven

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Carol 님, 2023년 11월 29일
Steven, thank you for leaving us this rating from your stay with us! We look forward to serving you in the future.

10/10 - 훌륭해요

Jose

2023년 11월에 3박 숙박함
답변 제공: Carol 님, 2023년 11월 29일
Thank you for your 5 star review, Jose! We look forward to serving you in the future.

4/10 - 별로예요

Adam

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room had damages, it was extremely loud at night, but front desk staff was friendly
2023년 11월에 1박 숙박함
답변 제공: Carol 님, 2023년 11월 29일
Adam, thank you for leaving us this feedback. Please reach out to our management team to discuss the damages so we can rectify this immediately. We hope you will allow us to better serve you in the future.

4/10 - 별로예요

Alyssa

2023년 10월에 2박 숙박함
답변 제공: Carol 님, 2023년 11월 16일
Alyssa, thank you for taking the time to leave this rating. We are sorry that you did not have a satisfactory stay. We would like to hear from you to see what we could have done to make your stay better.

10/10 - 훌륭해요

Willie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
My review
Great hotel clean and nicely kept up
2023년 11월에 2박 숙박함
답변 제공: Carol 님, 2023년 11월 13일
Willie, thank you for leaving us this feedback! We look forward to providing you with another great hotel stay.

8/10 - 좋아요

Brian

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Carol 님, 2023년 11월 13일
Brian, thank you for leaving us this rating! We look forward to serving you in the future.

10/10 - 훌륭해요

Sawyer

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfortable stay without any problems at all.
2023년 10월에 1박 숙박함
답변 제공: Carol 님, 2023년 10월 30일
Sawyer, thank you for this feedback. We are happy to hear you had a comfortable stay with no problems. We strive to provide the best service to our guests. We look forward to your next stay with us!

10/10 - 훌륭해요

Rolin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Carol 님, 2023년 10월 30일
Rolin, thank you for this 10/10 rating! We look forward to your next stay with us!

10/10 - 훌륭해요

Rosetta

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed my stay it was great i will come back and stay when every time i am in town thank you
2023년 10월에 3박 숙박함
답변 제공: Carol 님, 2023년 10월 30일
Rosetta, thank you for this feedback! We are thrilled to hear you had a great stay and that you will be back. We look forward to your next stay with us!

6/10 - 괜찮아요

Kenneth

좋아요: 직원 및 서비스, 객실의 편안함
Ok for the price
Older property, ok for the money. Had the smell of stale cigarettes. Pillows were smelly
2023년 10월에 2박 숙박함
답변 제공: Carol 님, 2023년 10월 24일
Kenneth, thank you for taking the time to leave us this feedback. We will look at ways to improve the areas that you pointed out to us.Once again, thank you for leaving this feedback and choosing Super 8 for your stay. Have a nice day.

8/10 - 좋아요

James

2023년 10월에 2박 숙박함
답변 제공: Carol 님, 2023년 11월 13일
James, thank you for taking the time to leave us this rating. We look forward to serving you in the future.

10/10 - 훌륭해요

Michael

2023년 10월에 1박 숙박함
답변 제공: Carol 님, 2023년 11월 13일
Michael, thank you for leaving us this rating! We look forward to serving you in the future!

6/10 - 괜찮아요

S

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Clean room, nice comfortable bed, good housekeeping. Front desk was courteous & good to know they're 24/7. Carpeting in hallway & stairs stained & room carpet also needs some deep clean to freshen up the air noticed upon entering hotel/room. Overall an okay overnight or short duration stay.
2023년 10월에 2박 숙박함
답변 제공: Carol 님, 2023년 10월 18일
Thank you for taking the time to share your feedback on your recent stay at Super 8 Kokomo. We appreciate your positive remarks regarding the cleanliness of the room, comfortable bed, and the attentiveness of our housekeeping staff. It's great to hear that our front desk team was courteous and available 24/7, ensuring a smooth experience for our guests.We also appreciate your constructive feedback regarding the carpeting in the hallway, stairs, and room. We apologize for any inconvenience caused by the stains and any lack of freshness in the air. Please rest assured that we take this feedback seriously and will address these issues promptly to ensure a more pleasant experience for future guests.We value all guest feedback as it helps us improve our services. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience during your next stay. If there is anything else we can assist you with, please don't hesitate to let us know. Thank you for choosing Super 8 Kokomo.

2/10 - 너무 별로예요

Ashley

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Extremely dirty, smelled horrible, pool not in service. We went there specifically for the pool when we could’ve chosen another hotel easily. Was not told that it was not in working condition before check-in. Hotel staff would not refund as a courtesy one time to our family. My husband said it best “I could not have slept in the room as it was so dirty and the smell was atrocious.”
2023년 10월에 1박 숙박함
답변 제공: Carol 님, 2023년 10월 18일
Thank you for taking the time to share your feedback regarding your recent stay at Super 8 Kokomo. We sincerely apologize for the inconveniences you experienced during your visit, as this is not the level of service we strive to provide.We understand the disappointment and frustration you felt upon discovering that the pool was not in service. We sincerely apologize for any miscommunication that may have occurred regarding its availability. Our team should have informed you about this prior to your check-in, and we apologize for any confusion caused.Regarding the cleanliness of your room and the unpleasant smell, we deeply regret that our housekeeping standards did not meet your expectations. This is not indicative of the high standards we usually maintain. Rest assured, we take your concerns seriously, and we will address them with our housekeeping team to ensure improvements are made immediately.We also understand your disappointment with our staff's refusal to provide a refund as a courtesy. While our policies state that refunds are typically not granted after check-in, we empathize with your situation and understand that an exception could have been made given the circumstances. We will review this incident with our team to ensure better communication and flexibility in similar situations going forward.Please accept our sincerest apologies for failing to meet your expectations on this occasion. We value your feedback as it allows us to continuously improve our services. We hope you will give us another opportunity to provide you with a superior experience should you return to Kokomo in the future.If there is anything else we can do to further address your concerns or assist you in any way, please do not hesitate to reach out to us directly.

10/10 - 훌륭해요

Antonio

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Carol 님, 2023년 10월 18일
Thank you for taking the time to rate your recent stay with us at the Super 8 in Kokomo. We truly appreciate your feedback and are delighted to hear that you had a pleasant experience.At Super 8, we are committed to delivering exceptional hospitality service and ensuring that our guests feel comfortable and well taken care of. Your positive rating reassures us that we are on the right track.We sincerely value your loyalty and look forward to welcoming you back for future stays. Should you have any specific requests or preferences for your next visit, please do not hesitate to let us know. We are here to make your stay as enjoyable as possible.

2/10 - 너무 별로예요

Michelle

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Carol 님, 2023년 10월 18일
At Super 8, we always strive to provide exceptional hospitality service to all our guests, and we regret that we fell short of meeting your expectations on this occasion. We truly value your feedback as it helps us identify areas where we can improve and enhance the overall guest experience.If you would like to share more details about your experience with our management team, we would greatly appreciate the opportunity to address any specific concerns you may have and work towards a resolution. Your satisfaction is of utmost importance to us, and we want to ensure that any issues are properly addressed and corrected.Please feel free to contact our management team at your convenience. We are committed to continually improving our service and hope to have the opportunity to make it up to you in the future.Thank you once again for rating your stay with us.

10/10 - 훌륭해요

Angela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Carol 님, 2023년 10월 18일
Thank you for taking the time to rate your recent stay with us at the Super 8 in Kokomo. We truly appreciate your feedback and are delighted to hear that you had a pleasant experience.At Super 8, we are committed to delivering exceptional hospitality service and ensuring that our guests feel comfortable and well taken care of. Your positive rating reassures us that we are on the right track.We sincerely value your loyalty and look forward to welcoming you back for future stays. Should you have any specific requests or preferences for your next visit, please do not hesitate to let us know. We are here to make your stay as enjoyable as possible.

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great weekend at hippie fest and very happy stay!!
2023년 9월에 1박 숙박함
답변 제공: Carol 님, 2023년 10월 4일
David, we're thrilled to hear that you had a pleasant stay at the Super 8 Kokomo. Thank you for taking the time to share your feedback with us. Your feedback is valuable to us as it helps us improve our services and ensure that we continue to meet your expectations in the future. We truly appreciate your support and we look forward to welcoming you back soon! If you have any other questions or requests, please don't hesitate to let us know.

8/10 - 좋아요

Brandi

단체 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
The lady who check us in was wonderful! The room wasn't the cleanest (there was cheetos on the floor by the bed...like several) but overall it was a good stay.
2023년 9월에 1박 숙박함
답변 제공: Carol 님, 2023년 10월 4일
Brandi, thank you for taking the time to rate your stay at the Super 8 Kokomo. Your feedback is greatly appreciated, as it helps us improve our services. We are delighted to hear that you had an overall positive experience and we are honored to have the opportunity to serve you again in the future. We will ensure that there are better processes in place to avoid any housekeeping issues, such as the one that you experienced. If there is anything else we can assist you with, please don't hesitate to let us know. Thank you once again and have a wonderful day!

6/10 - 괜찮아요

Kelly

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Our room smelled...maybe of really old smoke. Running the air made it a litte better.
2023년 9월에 3박 숙박함
답변 제공: Carol 님, 2023년 10월 4일
Kelly, thank you for taking the time to rate your stay at the Super 8 Kokomo. Your feedback is greatly appreciated, as it helps us improve our services. We have notated your issue to ensure that this is addressed immediately. I would like to extend my sincerest apologies that your room was not to your expectation or our standard. Thank you again for bringing this matter to our attention, and we look forward to the opportunity of welcoming you back in the future.

10/10 - 훌륭해요

Aaron

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Carol 님, 2023년 10월 4일
Aaron, thank you for taking the time to share your rating with us. Your feedback is valuable to us as it helps us improve our services and ensure that we continue to meet your expectations in the future. We truly appreciate your support and we look forward to welcoming you back soon! If you have any other questions or requests, please don't hesitate to let us know.

2/10 - 너무 별로예요

Ashley

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very noisey. Price was alot higher due to event in the area but definitely not with it. Horrible breakfast unless you want cereal. Bed was so hard all you could hear was the springs
2023년 9월에 2박 숙박함
답변 제공: Carol 님, 2023년 10월 4일
We would like to extend our sincerest apologies for the unsatisfactory experience you had during your recent stay at our hotel. We deeply regret any inconvenience or discomfort this may have caused you, as it is always our utmost priority to ensure a pleasant and enjoyable stay for all our guests.We understand that your expectations were not met, and we take full responsibility for falling short in providing the level of service and comfort that you deserve. Your feedback is invaluable to us, and we appreciate you bringing these issues to our attention.

8/10 - 좋아요

Connie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice and will use again 😃.
2023년 9월에 2박 숙박함
답변 제공: Carol 님, 2023년 10월 4일
Thank you for choosing Super 8 Kokomo as your preferred accommodation during your recent stay. We are thrilled to hear that your experience was very nice and to hear that you will stay with us again.At Super 8, we strive to provide our guests with the highest level of service, comfort, and hospitality. It warms our hearts to know that we have succeeded in making your stay truly memorable.Your satisfaction is our utmost priority, and we are grateful for the opportunity to have served you during your visit.Once again, thank you for choosing Super 8. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Chris

2023년 9월에 1박 숙박함
답변 제공: Carol 님, 2023년 10월 4일
Charles, We're thrilled to hear that you had a pleasant stay at the Super 8 Kokomo. Thank you for taking the time to share your rating with us. Your feedback is valuable to us as it helps us improve our services and ensure that we continue to meet your expectations in the future. We truly appreciate your support and we look forward to welcoming you back soon! If you have any other questions or requests, please don't hesitate to let us know.

8/10 - 좋아요

Michael 님, Del Rio

2023년 9월에 1박 숙박함
답변 제공: Carol 님, 2023년 10월 18일
Thank you for taking the time to rate your recent stay with us at the Super 8 in Kokomo. We truly appreciate your feedback and are delighted to hear that you had a pleasant experience.At Super 8, we are committed to delivering exceptional hospitality service and ensuring that our guests feel comfortable and well taken care of. Your positive rating reassures us that we are on the right track.We sincerely value your loyalty and look forward to welcoming you back for future stays. Should you have any specific requests or preferences for your next visit, please do not hesitate to let us know. We are here to make your stay as enjoyable as possible.

6/10 - 괜찮아요

Brittany

연인과의 여행, 출장 여행
좋아요: 숙박 시설 상태 및 시설
.
2023년 9월에 1박 숙박함
답변 제공: Carol 님, 2023년 9월 15일
Brittany, thank you for leaving us this rating. We look forward to serving you in the future.

10/10 - 훌륭해요

T

2023년 9월에 3박 숙박함
답변 제공: Carol 님, 2023년 9월 15일
Thank you for the 10/10 rating T! We look forward to serving you in the future.

10/10 - 훌륭해요

Charles 님, Asheboro

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent service, fully supported our needs for handicapped family member
2023년 9월에 1박 숙박함
답변 제공: Carol 님, 2023년 9월 15일
Charles, thank you for taking the time to leave us this feedback. We are thrilled to hear that our facility was able to fully support the needs of your family. We look forward to serving you in the future.

2/10 - 너무 별로예요

Seth

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Won’t stay again! Second try still horrible
This was one of my worst experiences at a hotel. Ito start out when I made my reservation it never said there was no elevator so I did not believe I had to request ground floor. And because I didn’t I was told they would not be able to move me to the ground floor since I booked through a third party (hotels.com) the one who told me this was very rude and informed me it was my fault for not requesting it. After having to help my 70 year old mother up the flights of stairs and being up all of our stuff for a stay with four people I then start smelling something that is drug related. I called the front desk and told them it smelled like someone was smoking weed, the same woman told me they could not do anything about it. The next morning we woke up to people running through the halls. Also people were prospering open the side doors and I did not feel safe with my children being there. I did report this and when we returned within an hour the door was still propped and still the smell was radiating through the hallway. We were pleased to see the housekeeping made our beds and nicely had folded my kids blankets that they have to sleep with, but then the next day it was not done..then last night we went to the pool there were no tools I called the front from the phone there and asked for more pool towels she told me to come get them. She handed me regular towels and later when I I needed towels for us to shower she refuse to give any out since she already gave me two. Same woman
2023년 9월에 3박 숙박함
답변 제공: Carol 님, 2023년 9월 5일
Seth, thank you for taking the time to leave us this feedback regarding your stay. Comments such as yours are taken very seriously. I am doing an internal investigation to find out which staff member you dealt with to ensure that this behavior is addressed directly and immediately. I apologize that this was the experience that you had. Our team strives to provide superior service and it is clear that in this instance, we missed the mark. Management will ensure that this is addressed and does not happen again. Once again, thank you for leaving this feedback so we can improve our services. If you would like to further discuss, please do not hesitate to reach out to our management team. Thank you and have a lovely day.

10/10 - 훌륭해요

Charles 님, Asheboro

2023년 9월에 1박 숙박함
답변 제공: Carol 님, 2023년 10월 4일
Dear Charles,Thank you for choosing Super 8 Kokomo as your preferred accommodation during your recent stay. We are thrilled to hear that your experience was a 5/5 rating and would like to express our sincere gratitude for taking the time to rate your stay with us.At Super 8, we strive to provide our guests with the highest level of service, comfort, and hospitality. It warms our hearts to know that we have succeeded in making your stay truly memorable.Your satisfaction is our utmost priority, and we are grateful for the opportunity to have served you during your visit. We hope that your exceptional experience at Super 8 Kokomo will encourage you to choose us again on your future travels.Once again, thank you for choosing Super 8. We look forward to welcoming you back soon and creating more exceptional moments together.

8/10 - 좋아요

Mary

2023년 9월에 2박 숙박함
답변 제공: Carol 님, 2023년 9월 5일
Thank you for your rating of your recent stay with us! We look forward to serving you in the future!

8/10 - 좋아요

Rita

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함
답변 제공: Carol 님, 2023년 9월 5일
Thank you for your 4 star rating from your recent stay with us! We look forward to serving you in the future!

8/10 - 좋아요

Richard

2023년 8월에 3박 숙박함
답변 제공: Carolyn 님, 2023년 8월 24일
We appreciate you taking the time to leave us a rating after your recent stay. It's great to hear that you had a positive experience. We value your feedback and are thrilled to know that you're looking forward to your next stay with us. Should you have any specific requests or preferences for your next visit, please don't hesitate to let us know. We strive to provide exceptional service and make each stay memorable. We can't wait to welcome you back!

4/10 - 별로예요

TRISTA 님, warsaw

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hallways smelled.of marijuana when we arrived and we had marijuana seeping into our room all evening from people smoking in the hallway we were in. Woke up to the outside side door propped open so unsafe. Hotel.smelled musty and woke up with bug bites in the morning.
2023년 8월에 1박 숙박함
답변 제공: Carolyn 님, 2023년 8월 21일
Trista, I'm sorry to hear about your negative experience at the hotel. It sounds like there were several issues that made your stay unpleasant, such as the smell of marijuana, smoke seeping into your room, an unsafe door situation, and bug bites. These are definitely not the standards we aim to uphold for our guests.We take such feedback seriously and will address these concerns with the hotel management to ensure that steps are taken to rectify these issues and prevent them from recurring in the future. Your comfort and safety are of utmost importance to us, and we apologize for any inconvenience caused during your stay.If there is anything else you would like to share or if you require further assistance, please don't hesitate to let us know. We value your feedback and will do our best to make things right.

6/10 - 괜찮아요

Jaime

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
In a pinch stay here
Not very clean and updates were done very cheap
2023년 8월에 1박 숙박함
답변 제공: Carolyn 님, 2023년 8월 21일
Thank you for sharing your feedback, Jaime. We appreciate your honesty and value your opinion. Continuous improvement is a top priority for us, so we take all feedback seriously. If there's anything else we can assist you with or if you have any further suggestions, please don't hesitate to let us know.

8/10 - 좋아요

Paul

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nothing was bothering...
2023년 8월에 3박 숙박함
답변 제공: Carolyn 님, 2023년 8월 21일
We strive to provide a helpful and reliable service, and it's great to know that we were able to meet your expectations. If there's anything else we can assist you with, please don't hesitate to let us know. We appreciate your support!

10/10 - 훌륭해요

Shahbaz

2023년 8월에 5박 숙박함
답변 제공: Carol 님, 2023년 9월 5일
Thank you for this five star rating from your recent stay with us! We look forward to serving you in the future.