야외 수영장, 일광욕 의자

센세스 호텔 여행 후기

4 out of 5
센세스 호텔
DN-26, Sector V, Salt Lake, Kolkata, West Bengal

이용 후기

6.8
평점 10 - 훌륭해요. 40개 이용 후기 중 9개" "
평점 8 - 좋아요. 40개 이용 후기 중 12개" "
평점 6 - 괜찮아요. 40개 이용 후기 중 10개" "
평점 4 - 별로예요. 40개 이용 후기 중 3개" "
평점 2 - 너무 별로예요. 40개 이용 후기 중 6개" "

7.6/10

청결 상태

7.6/10

직원 및 서비스

4.6/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

이용 후기

2/10 - 너무 별로예요

Anirban

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Cleanliness needs to be improved
2023년 5월에 3박 숙박함
답변 제공: Rahul, OM 님, 2023년 6월 6일
Dear guest, thank you for taking the time out to review our hotel. We are disappointed that you did not completely like the services of the hotel. We will surely look into the inconvenience you had and have it rectified. We hope to see you again at the hotel so that we can make your next experience a good one.

8/10 - 좋아요

Stephen

2023년 4월에 1박 숙박함
답변 제공: Rahul 님, 2023년 6월 6일
Dear guest, we thank you for giving us opportunity to serve you and it is indeed an honour to note that you liked our hotel, and the service provided by our staff members. We are grateful for your appreciation of the services provided by the team. Indeed it has been our endeavour to offer excellent food and warm and friendly service to all our guests your feedback is extremely valuable to us, as we strive to improve with each and every day our staff members are tremendously encouraged as their efforts are recognized and appreciated. We will definitely look into your remarks regarding the food. We very much appreciate your business and hope that you will remain a valued customer. We look forward to welcoming you back again. Replied by senses (hotel manager)

6/10 - 괜찮아요

Santosh Kumar 님, Cuttack

2023년 2월에 1박 숙박함
답변 제공: Rahul B 님, 2023년 4월 6일
Dear guest, we thank you for giving us opportunity to serve you and it is indeed an honour to note that you liked our hotel, and the service provided by our staff members. We are grateful for your appreciation of the services provided by the team. Indeed it has been our endeavour to offer excellent food and warm and friendly service to all our guests your feedback is extremely valuable to us, as we strive to improve with each and every day our staff members are tremendously encouraged as their efforts are recognized and appreciated. We will definitely look into your remarks regarding the food. We very much appreciate your business and hope that you will remain a valued customer. We look forward to welcoming you back again. Replied by senses (hotel manager)

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
별로예요: 편의 시설/서비스
Roof top bar was lovely but we booked because it had a pool and this was closed Booked twin room- adult son and daughter given a double- had to argue for 30 minutes to get this changed 30 minutes later 2 male guests walked into their room- double booking. Staff apologetic but made them feel unsafe Only1 room key- told someone would let us in if needed- phoned reception 3 times- no one came
2020년 2월에 4박 숙박함
답변 제공: Senses_Manager 님, 2020년 3월 4일
Dear guest, thank you for taking the time out to review our Hotel. We are disappointed that you did not like the services of the Hotel. We will surely look into the inconvenience you had and have it rectified. We hope to See you again at the Hotel so that we can make your next experience a good one.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2019년 9월에 2박 숙박함
답변 제공: Manager 님, 2019년 9월 11일
Dear Guest, We thank you for giving us opportunity to serve you and it is indeed an honour to note that you liked our hotel, food quality and the service provided by our staff members. We are grateful for your appreciation of the services provided by the team. Indeed it has been our endeavour to offer excellent food and warm and friendly service to all our guests Your feedback is extremely valuable to us, as we strive to improve with each and every day Our staff members are tremendously encouraged as their efforts are recognized and appreciated. We very much appreciate your business and hope that you will remain a valued customer. We look forward to welcoming you back again. Rahul Bhattacharyya Manager Operations

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Rooftop pool and bar nice, but 2 star all the way.
2019년 7월에 1박 숙박함
답변 제공: Manager 님, 2019년 9월 11일
Dear Guest, We thank you for your review. We apologise for the dissatisfactory experience you had. We wish that you would come again so that we could improve your experience. Manager Operations Thanks & Regards Rahul Bhattacharyya Manager Operations

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Pool and bar on 12th floor is nice. No towels of any kind in room. No shampoo or conditioner. Called front desk. Told to call housekeeping. Called. Was brought one towel. Several calls later had all but a bath mat. Next day: You guessed it. No towels again. Dirt in elevator. Everything run down, dilapidated. Two machines I tried to use in gym didn't work. Treadmill dangerous. 2 star hotel. Good ratings I've seen are lies.
2019년 7월에 1박 숙박함
답변 제공: Senses Hotel Kolkata 님, 2019년 7월 15일
Dear Sir / Ma'am, Thank you for taking the time out to review us on Expedia. We are aware of the issue faced by you with regards to the non-availability of the towels even when requested and the investigation is being carried out in this matter. We have also taken your feedback regarding the gym equipment and are taking necessary action accordingly. It is disappointing to know that you had a less than pleasant experience at the hotel and we request you to kindly treat this as a solitary incident and give us another chance to meet your expectations. We hope to see you again. Regards Management, Senses Hotel Kolkata

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I ask for 2 twin bed when booked for 4 person.but they give us one bed.. :(
2019년 6월에 4박 숙박함
답변 제공: Senses Hotel Kolkata 님, 2019년 7월 15일
Dear Sir / Ma'am, Thank you for taking the time out to review us on Expedia. We apologise for the inconvenience caused to you with regards to the room allotment. Unfortunately, the hotel has a limited number of twin rooms and the same was not available on the day of your stay which is why we could not offer it to you as requested. We request you to treat this incident on a solitary basis and we hope you will use our services again. Regards Management, Senses Hotel Kolkata.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 1월에 1박 숙박함
답변 제공: Senses Hotel Kolkata 님, 2019년 7월 15일
Dear Sir / Ma'am, Thank you for taking the time out to rate us on Expedia and we are glad to know that we have exceeded your expectations. We hope to see you again! Regards Management, Senses Hotel Kolkata

10/10 - 훌륭해요

Willem

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely stay
Great breakfadt and great stay
2018년 1월에 2박 숙박함
답변 제공: Senses 님, 2018년 6월 20일
Dear Esteemed Guest, We thank you for your valuable feedback. It was our pleasure serving you at Senses. We are glad you are satisfied with our services and hospitality. We wish to welcome you again and are ready to serve you the next time you are here in the city of joy. regards Ryan Patrao General Manager

6/10 - 괜찮아요

Carol

Fine stay..unless you really want a gym...as I did
So this was overall a good value for what I paid. I was really annoyed at the gym. I select hotels precisely for the gym. The room that passed as a gym was a small room stuffed with aging equpment with a dude whose job it was to sit in said room. I tried to use the "elliptical trainer"...but gave up. Th room felt like a sweaty jock strap. The room was basic. The furniture was dodgy. The food was uninspring but the masala chai was amazing. The roof top bar would have been awesome if I were 25 years younger. Highlight: they had the Oban for Rs. 500 which is a serious bargain. It may have been less. (I should have took a swim on the rooftop pool when the gym failed to inspire.)
2018년 5월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Dont know why high reviews..
I am not sure why the reviews are so good. Hotel people are very very friendly and try to serve us great. But the hotel facilities and location is not so much appreciated..

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

ajaykumar 님, anand .Gujarat

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good stay
Staff is and copretiv. Break fast Good and higenic .room is nice .room service is also good

8/10 - 좋아요

GOPAL 님, Raipur

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good stay
It was nice. Cooperative staff. Good morning breakfast.

10/10 - 훌륭해요

Udayan 님, Copenhagen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Recommendable
Really good value for money! Would def stay here again.

8/10 - 좋아요

Mrs S. Mookerje 님, united kingdom

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Staffs are very helpful & caring
I will certainly recommend this hotel to my friends. Staffs are very helpful & polite. Whenever we informed about any problems they were trying to make that right ASAP . I am overall satisfied with this hotel but only one thing I found disappointing to me that although the hotel in Kolkata but not many Bengali dishes on the menu .

2/10 - 너무 별로예요

Saket

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

6/10 - 괜찮아요

Himansu 님, Bhubaneswar,India

좋아요: 청결 상태, 객실의 편안함
Good hotel close to nicco park
We stayed here for three nights. Room is very nice. we are disappointed because swimming pool is under maintenance. At the time of booking they did not mention about maintenance of the pool. Food quality is not very good. Breakfast is ordinary.

4/10 - 별로예요

Debasish 님, Grafton, WI

Small beds in hotel room
I booked this hotel for a room with 2 beds so 4 people can sleep. Based on what they shown on hotels.com site they had rooms which can sleep 4 people. But the room (#605) which was given to me had 2 single beds in that, and me, my wife and our 2 sons (12 and 6) could not fit on those. I contacted the front desk and they said these are thr rooms for 4 people. I would have never booked this hotel if they specified that 4 people can not sleep in single beds.Please avoid this hotel if you are a family/group.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

6/10 - 괜찮아요

Pramod CHANDRA 님, Delhi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not worth
Not very good

6/10 - 괜찮아요

Moin 님, Patna

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Front desk staff
Over all hotel was good, but front desk staff needs more training on CUSTOMER SERVICE! we were not greeted properly, front desk staff seems to be upset and wouldn't smile, it took me about 1/2 hr to check inn due to his lack of training and knowledge. Gave me wrong room so i had switch room.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 객실의 편안함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The room service was prompt and good although when we ate in the restaurant the food was some time in arriving and wasn't as good as the room service food. Our overall experience was good and we would stay again.

2/10 - 너무 별로예요

Mehadi 님, Sydney, Australia

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Terrible hotel to live in
How come it's 4 star? Dirty, room was smelly, Mosquitos, poor breakfast, dust were everywhere.

10/10 - 훌륭해요

Natasha 님, Berlin, DE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
sweet little 4 star hotel near airport in calcutta
Well, iIhave to say that the hotel staff are unbelievably sweet and helpful. Every day the room was cleaned on time and spotless. Room service was also very good. The front desk answered all my questions and let me use the phone. The last night, i got terribly sick and had to be taken the hospital. the staff was so helpful. they took me to the emergency room straight away. They waited with me there and helped talk to the doctors about my situation. After I was released ( I had to catch the plane- WHICH THEY EVEN CHANGED MY FLIGHT FOR ME :) ) they brought me back to the hotel and let me sleep and have a late check out. They had one of their staff members stay with me to see if I am okay. On top of this, they even drove me the airport and even checked me at the airport. Talk about good old Indian hospitality. I was taken care like a family member. I am still emotional when I think about all the care, love and consideration they gave me! I really recommend this hotel. Its clean, nice looking and the staff are amazing! Thanks again to all the staff!!!!! Namaste, Natasha

6/10 - 괜찮아요

Girija 님, Bhubaneswar

별로예요: 직원 및 서비스, 객실의 편안함
Family Trip
Location wise is very good but service is not so good

8/10 - 좋아요

Khaled

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

abhishek 님, Bangalore

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
AK
Hotel and Room was good. Bathroom tiles and finishing needs a good eye of maintenance. AK.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Love to stay again.
Good Staff, Nice room and ambiance. Food is ok..Whenever needed a taxi, they have provided instantly. Love to stay again.

10/10 - 훌륭해요

Surinder Nath 님, Brompton on Swale, Richmond. UK.

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A little Gem of a Hotel for Kokotta
A very good Hotel in a city like Calcutta where land is at a premium. Taxi driver from the airport had difficulty locating it. We were upgraded to an executive suit at no extra charge. The only drawback is gaps in louvered bath room window attracting lot of outside dust. It must be improved as a matter priorty. We used Hotel to arrange local site seeing and found the services excellent & safe with experienced hotel chauffer. Laundry services perhaps one of the best on our tour in India. A business hotel not centrally located but if you want to visit around Calcutta with experienced hotel staff driver, then we highly recommend this hotel to any visitor to India.

10/10 - 훌륭해요

Kajal 님, Boston, USA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Thumbs up for sure
Extremely satisfied with our stay at the Senses. The hotel staff was very prompt in their service and very helpful with all our requests. Inspite of a marriage reception taking place in the hotel and with all other guests, they made us feel like we were the only guests in the hotel. The rooms were clean and smelled fresh. The hotel's restaurant food and staff were awesome and there were other hotels within walking distance as well. I would certainly recommend this hotel to anyone visiting Kolkata.

2/10 - 너무 별로예요

Balaji 님, chennai

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worst Hotel with People trained to say only lies.
Very worst hotel for the price they charge and we are asked to move to other hotel on our arrival as they had allocated our rooms to a marriage party booking. They informed there is water leaking in the room reserved for us and some maintenance work is carried out. After seeing the room we found there are people staying in that room and there is no maintenance work is going on as they informed. The hotel GM also sad the same lies when we asked the right reason for change of hotel . I will not recommend any of my colleagues or my friends to stay in this hotel in future.The house keeping was so pathetic and they took one hour to service coffee in room after informing.Friends who ever plan to stay in this hotel get your room confirmation from hotel desk in prior to your travel.On the 3 day we are again asked to change room from 4th Floor to 7th Floor since they had another marriage bulk booking.The clothes that was given to laundry was delivered after 3 days after our several follow ups with them . They claimed that its express laundry with next day delivery. To make it simple they take the people for granted and its not a good sign in hotel industry .

2/10 - 너무 별로예요

Artturi 님, Kirkkonummi

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Senses
Nice clean rooms but no hot water in shower. Poor breakfast.

6/10 - 괜찮아요

Dwight 님, Maryland

좋아요: 청결 상태
Near from airport - Dificult to find
Would not recommend for transit stay. Was difficult for taxi driver to find. Was difficult to get early morning taxi back to airport. Staff were friendly and service was good. Location was in a bad area. Would not go back.

10/10 - 훌륭해요

Sarang

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

Walt 님, Sant Clarita

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
New comfort
The hotel is new and beautiful. The staff are well trained and very helpful. Excellent value.

10/10 - 훌륭해요

Krupayash 님, Mumbai

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent Service
Nice hotel with quality food, cleanliness. Very good ambience. Would definitely visit again.