2/10 - 너무 별로예요
Adam
2025년 9월 5일
별로예요: 편의 시설/서비스
This was my third time staying at the hotel. My first two times were impeccable. Five stars, this time the room I was given was S4. The room was not up to par with the hotel I have been accustomed to.
1-the WiFi in the room was not working the entire time
2-the tv was not working at all and every channel had static
3-I was told the room was a complimentary upgrade but it was VERY dated and should not be used for your guests
4-the room smelled of mildew
5-no hot water from the bathroom and kitchen sink
6-housekeeping finally showed up at 4:15pm when I came back to the room. I asked them to leave the room as is since I was already back in the room
7-day of check out, housekeeping walked into the room without knocking on the door. I was getting ready to leave the hotel and asked them to come back after I checked out.
8-toaster oven provided was out of order. The baking tray would not stay up while it was in use.
I spoke with the front desk night these issues during my stay and expressed my disappointment.
I also work at a hotel in New York and these are not the standards we strive for. I’m very disappointed with my trip this year at Kosta Palace Hotel.
Thank you,
Adam
Adam
2025년 9월에 2박 숙박함
