Hotel room was advertised to have a city view and queen sized bed, 40inch tvs, premium channels, and daily housekeeping. In reality that room doesn't exist. I was given a room with no wondows, so clearly no city view. When I requested that I be given the room I paid for the hotel receptionist refused to provide me with the room. She insisted I pay for an upgraded room. After 20 minutes she finally called the hotel manager who told her to "upgrade" me to a room with windows and two twin beds which is really a downgrade from what I had paid for. There was no city view, just a view of thr metal and glass facade thay covers the front of the building. The TVs are only 32 inches, it even says so on the model number om the TV. There were only 5 TV channels, of which only 4 actually worked...sometimes. My room was cleaned on the first morning, and the never cleaned again for the next 4 nights. Paint is peeling from around the bathroom door, which didn't actually slide closed, and there are dirty marks all over the walls. THE ONLY nice things about this place are its great location and comfortable beds, if you can actually get the size you paid for. Worst of all hotels.com will ignore you when you call to complain and tell you there is nothing they can do, until you pester them on Twitter for a week. Then they'll ignore you again and side with the hotel. In the end I did get my money refunded, but dealing with Hotels.com and this hotel made my visit to Kuala Lumpur less enjoyable.