The Regency Hotel Kuala Lumpur

Property class: 3.5

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Reviews

6.0 out of 10
Close to Kuala Lumpur Tower and Petronas Twin Towers, The Regency Hotel Kuala Lumpur provides a coffee shop/cafe, dry cleaning/laundry services, and a bar. Free in-room WiFi is available to all guests, along with a business center and a restaurant.

Popular amenities

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Parking available

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Superior Room, 2 Twin Beds, Non Smoking, City View

Room

Superior Room, 2 Twin Beds, Non Smoking, City View

  • City view
  • 30 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

Room

Deluxe Room, 1 King Bed, Non Smoking, City View

  • City view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, Non Smoking, City View

Room

Superior Suite, 1 King Bed, Non Smoking, City View

  • City view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Non Smoking, City View

View from room

Deluxe Suite, 1 King Bed, Non Smoking, City View

  • City view
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Non Smoking, City View

Room

Executive Suite, 1 King Bed, Non Smoking, City View

  • City view
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds, Non Smoking, City View

Room

Deluxe Room, 2 Twin Beds, Non Smoking, City View

  • City view
  • 30 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed, Non Smoking, City View

Room

Superior Room, 1 King Bed, Non Smoking, City View

  • City view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Located in Chow Kit, a neighborhood in Kuala Lumpur, The Regency Hotel Kuala Lumpur is near a metro station. Kuala Lumpur Tower and Batu Caves are notable landmarks, and travelers looking to shop may want to visit Suria KLCC Shopping Centre and Pavilion Kuala Lumpur. Check out an event or a game at Bukit Jalil National Stadium, and consider making time for Berjaya Times Square, a top attraction not to be missed. Visit our Kuala Lumpur travel guide
Map
No 3 Jalan Raja Alang, Kuala Lumpur, 50300

What's nearby

  • A mosque with a large dome and minarets, surrounded by water.
    Masjid Jamek Kampung Bahru Mosque
    7 min walk - 0.6 km
  • Chow Kit Night Market
    5 min walk - 0.5 km
  • Sunway Putra Mall
    10 min walk - 0.9 km
  • SOGO
    10 min walk - 0.9 km
  • World Trade Centre Kuala Lumpur
    15 min walk - 1.3 km

Getting around

  • Chow Kit Station
    7 min walk
  • Kuala Lumpur Sultan Ismail Station
    11 min walk
  • Subang (SZB-Sultan Abdul Aziz Shah)
    32 min drive

Restaurants

  • Mamam Place
    2 min walk
  • Restoran Ani Tomyam Seafood
    3 min walk
  • Cendol Durian Jalan Raja Alang
    2 min walk
  • Restoran Suria Nasi Arab
    2 min walk
  • Restoran Singgang Klasik
    3 min walk

About this property

The Regency Hotel Kuala Lumpur

  • Hotel near Suria KLCC Shopping Centre
  • Close to Kuala Lumpur Tower and Petronas Twin Towers, The Regency Hotel Kuala Lumpur provides a coffee shop/cafe, dry cleaning/laundry services, and a bar. Free in-room WiFi is available to all guests, along with a business center and a restaurant.
  • You'll also enjoy perks such as:
    • An outdoor pool
    • Buffet breakfast (surcharge), self parking (surcharge), and meeting rooms
    • Wedding services, a front-desk safe, and a porter/bellhop
    • Luggage storage, free newspapers, and an elevator
  • Room features
  • All 311 rooms offer comforts such as laptop-friendly workspaces and air conditioning, in addition to perks like free WiFi and safes.
  • Other amenities include:
    • Bathrooms with deep soaking tubs and free toiletries
    • Coffee/tea makers, daily housekeeping, and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MYR 15 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: MYR 30 for adults and MYR 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 24 floors
  • Banquet hall
  • Built in 2009
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MYR 80.0 per stay
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately MYR 30 for adults and MYR 15 for children
  • Self parking fee: MYR 15 per day
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 80.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

No pets and no service animals are allowed at this property

Frequently asked questions

Does The Regency Hotel Kuala Lumpur have a pool?

Yes, this property has an outdoor pool.

Is The Regency Hotel Kuala Lumpur pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for MYR 15 per day.

What time is check-in at The Regency Hotel Kuala Lumpur?

Check-in start time: 2 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at The Regency Hotel Kuala Lumpur?

Check-out is at noon. Late check-out is available for a fee.

Where is The Regency Hotel Kuala Lumpur located?

Located in Chow Kit, this hotel is within 1 mi (2 km) of Chow Kit Night Market, Petronas Twin Towers, and Suria KLCC Shopping Centre. KLCC Park and Pavilion Kuala Lumpur are also within 2 mi (3 km). Chow Kit Station is 7 minutes by foot and PWTC Station is 11 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The Regency Hotel Kuala Lumpur Reviews

6.0

6.4

Cleanliness

6.2

Location

6.6

Staff & service

5.8

Property conditions & facilities
Rating 10 - Excellent. 23 out of 199 reviews
Rating 8 - Good. 59 out of 199 reviews
Rating 6 - Okay. 50 out of 199 reviews
Rating 4 - Poor. 27 out of 199 reviews
Rating 2 - Terrible. 40 out of 199 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
普通に宿泊する分は特に問題なし
Stayed 2 nights in Feb 2020
Verified review

6/10 Okay

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
It has spacious lobby and rooms, however, unfortunately the furniture is old. The lacking cleanliness, bed linen was not replaced, the bathroom was not cleaned properly, the carpet was not vacuumed.
Stayed 8 nights in Feb 2020
Verified review

4/10 Poor

Disliked: Amenities, property conditions & facilities
HI the location of the Hotel is really great and the hotel complex also but there are some basic things missing, like a proper room-service and also a Mini Bar or at least a fridge where you could put in your drinks to keep them cool. Check-in took ages as there was only 1 person helping the guest although there where 10people waiting. Not an exception as i have seen it many days that there where over 10 people waiting to get helped to get check-in. Further for an all day dining the restaurant was already at 6pm closed and cleaned up. To ask for a basic Breakfast Buffet 35RM is way to expensive. Overall i liked it but there are major improvements to be made especially in the Customer Service & Experience, as there where also no suggested Tours in the Lobby. thanks Gerhard
Stayed 8 nights in Dec 2019
Verified review

4/10 Poor

Disliked: Staff & service

Waited 1 hr standing to check in

We took 1 hour to register, there is no system in checking on, long queue, i booked 2 rooms but the hotel said i booked only 1 room, we have to wait linger for that. we cant get to see the fire works from our room, cant choose room, pool was closed.
Stayed 1 night in Dec 2019
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dirty room - Managers who don't care....

I am writing this at 1.30am to let you know that we have had a terrible experience at this Regency Hotel Kuala Lumpur. Upon check in at about 5.30 pm we realised that both our rooms 1921 & 1922 had blown light bulbs in the corridor, in the wardrobe, and the side table, then both mini fridges were out of order , both phones were not working either (what if there was an emergency!!?) and lastly for the worst part, we found cockroaches in the room. Had to go down to the reception for assistance and even spoke to the manager who said he'll come up to take a look but instead sent the housekeeper and maintenance guy .all the while, had us waiting for more than an hr, not daring to sit anywhere in the room. We then had the housekeeping spray some insecticide to kill 2 cockroaches we saw by the bed before we had to go out for our dinner appointment. Upon returning to our rooms just around midnight, to our horror, the insecticide had made even more cockroaches come out of their hiding and were running everywhere in the room,on the bed , under the bed and sofa chairs!! This was a last straw for us. She was visibly shaken and upset. We came down to reception yet again immediately and requested to see the duty manager but there wasn't any. We had the reception clerk work out a way to change us to another room and we decided to cancel the second night and have booked a second night elsewhere immediately. This has been a very horrible experience for me, with my visiting from France
Stayed 2 nights in Dec 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, room comfort

Historic and classical 60s hotel in pasar chow kit

The hotel is very classical and authentic in a busy pasar chow kit. Aa a heritage hotel the toilet curtains and door frames can be better maintained. Great that KL chow kit still have historic hotel with 60s style. Lovely piano in the cafe lobby.
Stayed 1 night in Dec 2019
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NOT RECOMMENDED AT ALL
Stayed 2 nights in Dec 2019
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
nothing was good to comment
Stayed 2 nights in Dec 2019
Verified review

8/10 Good

Liked: Staff & service
Room 1413 had cockroach
Stayed 1 night in Nov 2019
Verified review

6/10 Okay

Disliked: Staff & service
Stay for 1 night. Staff is ok but a bit dissappointed with their housekeeping. Tv picture quality is not
Stayed 1 night in Nov 2019
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
the considerate staff to let us a later check out so that we are able to perform our prayers. there are cockroaches in the room and toilet. the iron is not available in the room and troublesome for guest to go to the iron room. the iron room is pretty hot as it doesnt has any fan or aircond in it.
Stayed 3 nights in Sep 2019
Verified review

6/10 Okay

The hotel give only 2 pillow. I have to pay rm10 for extra pillow.
Stayed 4 nights in Aug 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service
I arrived the hotel 16th August 2019, the reception staff was polite and friendly, how every checking took a while. The facilities urgently requires an upgrade, from the lift to the rooms, the air con was not cool. The only plus for me is the swimming pool which I really enjoyed.
Stayed 3 nights in Aug 2019
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, room comfort

Would not recommend’

It’s a very busy hotel’ it took a lot of time to check in’ changed the room three times’ miss management’ Only one Hotel receptionist is nice’ all other have rude faces’
Stayed 1 night in Jul 2019
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Big NO. Stay away from this place. I thought The Regency KL had a nice ring to it but no! I let slide the fact that this hotel is right in front of a wet market. Our room was visibly dusty and untidy. Stains on the carpet, sheets and towels. TV in our room was one of those old types, no remote control and definitely no cable TV. No wifi! The very basic of creature comforts that you expect even from the smallest of inns like toothbrush, toothpaste and other toiletries were not provided. We let those slide. But what we could not take was the dirty, dark, rusty water that greeted us in the shower on the early morning of our 3rd day in the hotel. The way they handled the situation was appalling with no other solution than to keep the water running for 30mins. 3 hours later, the water still had rust particles and we couldn't go on with our day because of their horrible facilities. Front desk promised to send bottled water but failed to deliver so we decided to check out and demand a refund. While front desk ladies were apologetic, the manager never said a single sorry to us and was arrogant when she faced us. I'm very patient and forgiving and if the water incident did not happen, I would have finished my stay there and probably leave them a 1 out of 5 rating instead of a big ZERO. What made it worse was that there was a nearby Hilton budget hotel less than 50 meters away that's almost giving me the finger every time I look out the window for the bad decision I've made
Stayed 4 nights in Jul 2019
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst place I’ve ever stayed n will never stay there again,I was so in a rush to check out I left my iPhone charger there.
Stayed 1 night in Jul 2019
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Didnt know its infront of a wet market. Lobby smells of fish. Bathtub corners are mouldy. Blanket doesnt cover till feet.
Stayed 1 night in Jul 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good """""
Stayed 1 night in Jun 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
To near the Market, unpleasant smell n road is congested
Stayed 1 night in Jun 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice city view
Stayed 1 night in Jun 2019
Verified review

6/10 Okay

Liked: Staff & service
It was cheaper than other hotels. You pay for what you get.
Stayed 1 night in Jun 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good.. Only television channels & connection need to upgrade! Otherwise enjoyed my stay
Stayed 1 night in Jun 2019
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
its like transvania hotel haha.. but their staff is verry nice
Stayed 1 night in Jun 2019
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
i didn't like the whole property. the photos are deceiving. i didn't like it at all!
Stayed 3 nights in May 2019
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in lambat..sepatutnya pukul 2 ke atas dh blh masuk..sy smpai pkul 4 ptg tp kna menunggu lagi 2 jam..pkul 6 ptg baru blh masuk..katanya sedang mengemas bilik..bad experience.
Stayed 1 night in May 2019