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Reviews of InterContinental Kunming, an IHG Hotel

4.5 out of 5
InterContinental Kunming, an IHG Hotel
No. 5 Yijing Road, National Tourism, Kunming, Yunnan

Reviews

9.0

Wonderful

Rating 10 - Excellent. 32 out of 56 reviews" "
Rating 8 - Good. 21 out of 56 reviews" "
Rating 6 - Okay. 2 out of 56 reviews" "
Rating 4 - Poor. 0 out of 56 reviews" "
Rating 2 - Terrible. 1 out of 56 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ivan Kin Pang

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located away from the city centre so it is quiet and has a relaxing atmosphere. The rooms are spacious and clean. Buffet breakfast has a wide variety of international and local dishes and are all delicious. Most importantly, the staff are courteous and very helpful. The service is top notch and the all in all the hotel is wonderful and is highly recommended.
Stayed 2 nights in Dec 2023

8/10 Good

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Sprawling hotel - cold but generally comfortable. Hotel staff from the front desk to the ones serving in the restaurants and lounges are all very kind, helpful and considerate.
Stayed 4 nights in Dec 2023

10/10 Excellent

Ricky, Lantana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautiful and very big. Plenty of walks just to my room. Location is little remote. Require taxi everywhere we go.
Stayed 2 nights in Nov 2023

10/10 Excellent

Evan

Stayed 1 night in Jan 2022

8/10 Good

Verified traveler

Stayed 2 nights in Oct 2019

10/10 Excellent

kou cheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2019

8/10 Good

Wayne, Den Haag

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was very clean and rooms were spacious, Staff were friendly and helpful, food was excellent. The only problem was paying, we had to pay separate at the spa and Chinese restaurant and two times the card machine did not work. Basically the problem is they do not trust you even when they have a copy of your credit card.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast and better dinner. Friendly staff. Nice gym and pool.
Stayed 2 nights in Oct 2018

10/10 Excellent

Tristen, Santa Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful hotel with outstanding service! The rooms are large and clean.
Stayed 1 night in Sep 2018

8/10 Good

Rob, Almere

Liked: Cleanliness, property conditions & facilities, room comfort
+ Very spacious and clean rooms. + Hotel has good restaurants for dinner. - no choice regarding breakfast, only buffet style at fixed price. - most staff only speaks Chinese, no other languages.
Stayed 3 nights in Aug 2018

10/10 Excellent

Shakil, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
The hotel was exceptional from top to bottom. Club lounge was amazing with good food and drinks. Breakfast was endless. Hotel staff friendless was amazing. Few people spoke fairly good English and I can appreciate that they are trying to learn. Nothing I could say negative about the hotel. The downtown is about 20-30 mins away within 30RMB. Perfect gateway if you are in Yunnan Province

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

KARL S, New York NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Interconteniental will exceed your expectations
I never stayed at this chain before and this experience is going to make me try. OUTSTANDING Customer Service. Any little problem, e.g. my breakfast order was lost and they made customer accommodations - gave me a free pass to the business lounge. Business Lounge was outstanding and free. The Breakfast was so overwhelming I actually took pictures and posted to FB.

8/10 Good

Siu Han

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful
wonderful

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for relaxing holiday.
Hotel was in great condition. Clean and polite service. Location was a little out of the way.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pricey but worth it
good location and service.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice spacious rooms but too big premises
Although this is a five-star hotel, I did not like the lobby or the premises of the hotel. The compound is too large and you have to walk a lot, and the lobby is dim & humongous. But the rooms are very nice and spacious, and breakfast is sumptuous. The location of the hotel is far away from most places in Kunming because this hotel is a resort near the lake.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem
Superb staff, helpful, friendly and knowledgeable. Nearly all staff spoke some English. Excellent food, good value for money. Hotel is long way from town centre but in pleasant residential area

8/10 Good

Brent, Asia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice But Can Be Better
This hotel is probably your only international option when visiting Kunming. The hotel is a conference hotel and while I was staying there was an ABBOT and VISA conference going on. The management is trying to bring the staff up to international standards and the staff are eager to learn. As it's what they call an Urban Resort, it's a bit out of the city, therefore, your dining options are limited to the hotel's offerings. My biggest complaint is that the menus everywhere are exactly the same. The buffet restaurant a la carte menu is exactly the same as the in-room dining menu which is exactly like the bar menu. And I hate choosing from an iPad menu and clicking "order". It's supposed to be a nice experience…please, there are literally hundreds of staff, they can surely take an order.

6/10 Okay

Disappointed, Shanghai

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
An Intercontinental, yet not quite...
Hotel looks great on first impression... Great design, rooms are huge. But not quite up to par. Electric curtains in room were faulty, washbasin tap leaky, water's not hot enough. Three bulbs flickering and one just gave out. You see worn corners and marks on furniture / carpets from wear and tear. And this is a pretty new hotel! In-room dining tastes pretty bad (tried twice). Fried veg's too salty to be eaten, thai curry had same amount of oil as gravy, beef soup noodle had hot broth though noodle was cold in the middle. Thought its the general standard of food in the hotel, though breakfast (cooked local food) tastes decent. Hmm. Service is bit rough at the edges though the team is sincere and tries hard. I cant fault them though perhaps mgmt could do a better job. Not a terrible stay tho not an Intercon experience for sure. And the worst Intercon stay ever for myself personally!

8/10 Good

li

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Family Traveller w. Kids, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful grounds in a quiet area of Kunming
Absolutely pristine resort in a quiet area of Kunming near Danchi Lake. Contrary to earlier reviews, the resort is now 6 months old and most of the 'growing pains' have been resolved. My only neutral comment would be the massive, almost cavernous design of the hotel, which when coupled with a low-occupancy week makes it feel less comforting. Also, might be tough at times to get to by taxi from central Kunming. The buffet is fabulous, though, and filled with wealthy locals and hotel guests alike.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience. 5 star!!!! Wonderful staff,

10/10 Excellent

Mr.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

YAZHE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

YOUNGJIN

Stayed 2 nights in Sep 2023

8/10 Good

SEONG HONG

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
整體不錯
Stayed 4 nights in Dec 2021

8/10 Good

Yixuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店整體環境很好位置也很方便, 前台服務人員熱情打招呼體驗很好.
Stayed 1 night in Aug 2021

8/10 Good

Yixuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很棒的酒店 ! 服務員很親切的歡迎, 房間也很乾淨 ! 性價比很高的一個選擇
Stayed 1 night in Aug 2021

10/10 Excellent

Soohong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Soohong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

8/10 Good

Yixuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店環境很好, 前台服務人員親切 ! 位置也很方便
Stayed 1 night in Aug 2021

8/10 Good

Yixuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店很漂亮 位置也很好 服務員都很熱心 ! 下次還會再來
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
早餐可以再加強菜色和口味
Stayed 2 nights in Dec 2019

10/10 Excellent

Mei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

icchy, 日本

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
とても広くて綺麗 昆明で1番のホテルだと思う
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019

10/10 Excellent

kai man, HK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常豪華
Stayed 1 night in Dec 2018

8/10 Good

Ching u

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
特別感謝獲得總台農小姐給我們安排了升級，房間特別好。早餐區靠窗座位布椅有點不乾淨，通往室外是自動門，倒致用餐期間即便無人通過也不停感應自動開開關關，門口行李生服務太慢且不夠主動
Stayed 2 nights in Oct 2018

10/10 Excellent

su

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

2/10 Terrible

Verified traveler

Disliked: Staff & service
매우 큰 실망입니다.
객실방이 리셉션보다 밑에층. 어떻게 객실방을 지하로 줄수가 있는지 이해가 안됨. 새벽시간에 도착해서 방이 다 나가서 이것밖에 안남았다고 함. 기가 막힘.
Stayed 2 nights in Aug 2018

10/10 Excellent

YOUNGBOG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel!! Recommend!!
숙면을 취할 수 있고 실행할 수 있는 최적의 장소였음. 호텔직원도 친절하며 조식도 다양하고 맛있게 먹었음. 중국의 산 물가 덕분에 도심에서 멀리 떨어져 있으나 택시요금아 저렴하여 문제되지 않음. 난핑지에까지는 20원이하, 쿤밍역꺼지는 15원이하, 공항까지는 120원이하로 이용하였음. 다음에 또 방문하고 싶음
Stayed 4 nights in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Yi-Ling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

H.I, Tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hospotality
Upgraded to Club Interconti, the exclisive Club room is confortable to stay for a week. The location about 10 km far from center of city is slight ly inconvinient, but much relaxed in the quiet and clean atmosphere.