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그랜드스테이 호텔 & 스위트 여행 후기

2.5 out of 5
그랜드스테이 호텔 & 스위트
525 Front Street North, La Crosse, WI

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1000개 이용 후기 중 592개" "
평점 8 - 좋아요. 1000개 이용 후기 중 267개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 75개" "
평점 4 - 별로예요. 1000개 이용 후기 중 48개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 18개" "

8.8/10

청결 상태

9.2/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

8/10 - 좋아요

Sangmyeong

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awesome
Confortable and cozy room condition
2021년 3월에 4박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean and spacious room
Spacious room and clean condition are very affordable.
2020년 8월에 1박 숙박함

10/10 - 훌륭해요

Jami

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great space for the cost. Conveniently located. Spacious room. Would definitely stay again if ever in the area.
2024년 5월에 2박 숙박함

8/10 - 좋아요

Mandy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place and conveniently located near all the necessities.
2024년 5월에 3박 숙박함

8/10 - 좋아요

Linda

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
clean and quiet
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Paula

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Double queen suite was very comfortable and spacious for our family’s stay. Close to downtown and the river, lots to walk to. Beds very comfortable. Pool and hot tub nice- a bit small but we loved hanging out there regardless. Easy check in and check out.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Carne

단체 여행
Loved the location, the spacious suite and courteous staff!
2024년 4월에 2박 숙박함

4/10 - 별로예요

Anna

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The rooms need to be updated and deep cleaned. Breakfast options were limited. The staff was nice.
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Phillip

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay
2024년 4월에 1박 숙박함

8/10 - 좋아요

Dennis

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location was great, just a few blocks from the La Crosse Center. Swimming pool was tiny and the fitness room was very small with quite limited equipment. Fortunately, the area is great for outdoor running.
2024년 4월에 2박 숙박함

8/10 - 좋아요

steve L

아이를 동반한 가족 여행
This is a very nice hotel. The lobby is awesome. The pool is nice. The rooms are spacious and clean. The breakfast is likely the worst breakfast I have ever seen at any hotel I have stayed at. The selection not only sucks, but what little was there ran out long before breakfast ended. There was no milk for the cereal, no gravy for the biscuits, no peanut butter/jelly packets for the toast and the juice ran out. This breakfast was really, really bad. When we asked the attendent about these items he said he ran out.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

David

All good
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Tammy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
/a
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Heather

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed the 2br suite perfect for what we needed for 4 person family
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Amy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Amanda

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Our stay was nice and the downtown was within walking distance so we did not have to move our car to enjoy!
2024년 3월에 1박 숙박함
답변 제공: Monica, AGM 님, 2024년 3월 29일
Hello, Amanda!Thank you so much for your wonderful review! We are delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back to the GrandStay again soon!

10/10 - 훌륭해요

Renee

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
Really like the hospitality the room was very comfortable. If I had anything negative to say it would be the room needs a little upgrading the shower nozzle was ready to come off and the carpeting had a feet smell other than that everything was great nothing to complain about.
2024년 3월에 4박 숙박함

8/10 - 좋아요

NEIL 님, DEERFIELD

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

4/10 - 별로예요

Benjamin

아이를 동반한 가족 여행
별로예요: 청결 상태
Room did not appear to be very clean when upon entering, asked twice to have it cleaned. Nobody came to clean.
2024년 2월에 3박 숙박함
답변 제공: Monica, AGM 님, 2024년 3월 1일
Thank you for your feedback, Benjamin! I did pass along your request to our housekeeping manager, and we attempted to oblige. However, we are unable to touch guest belongings, and therefore, could not do as thorough of a tidying up as may have been expected. We are terribly sorry for any inconvenience. Best regards,

8/10 - 좋아요

Nnenna

좋아요: 직원 및 서비스
2024년 2월에 3박 숙박함
답변 제공: Monica, AGM 님, 2024년 3월 1일
Thank you for your wonderful review, Nnenna! We are delighted you enjoyed your stay with us. We look forward to your next visit!Best regards,

10/10 - 훌륭해요

Sarah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, quiet, comfortable rooms. Nice breakfast. Convenient walkable location. Great overall stay!
2024년 2월에 3박 숙박함
답변 제공: Monica, AGM 님, 2024년 3월 1일
Thank you so much for your wonderful review, Sarah! We are delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back to the GrandStay again soon!Kind regards,

8/10 - 좋아요

Brent

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Inside the hotel is nice. It's clean the rooms are clean. It's a bit dated, not bad at all. Across the road is the fest grounds. It's at the end of the street, close to the Freight House, a little walk to downtown. We have stayed here multiple times. Decent breakfast.
2024년 2월에 1박 숙박함
답변 제공: Monica, AGM 님, 2024년 3월 1일
Thank you for your comments, Brent! We appreciate your lovely review. Please come enjoy the comfort and amenities of the GrandStay again soon!Kind regards,

4/10 - 별로예요

WENDI

2024년 2월에 1박 숙박함
답변 제공: Monica, AGM 님, 2024년 3월 1일
Thank you for your feedback, Wendi! If you would like to share what we can do to improve your experience, I would be happy to listen! Please call the local number to our front desk. Best regards,

10/10 - 훌륭해요

Nicole

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Monica, AGM 님, 2024년 3월 1일
Thank you for your lovely review, Nicole! We are delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back to the GrandStay again soon!Kind regards,

4/10 - 별로예요

Alyson

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The walls are paper thin. Listened to couple having sex all night. Homeless guy took bath in hot tub so my girls could not use it.
2024년 2월에 1박 숙박함
답변 제공: Monica, FDS 님, 2024년 2월 12일
Thank you for your comments, Alyson! Our front desk is staffed 24 hours a day, and we are happy to make sure everyone is being mindful of other guests staying with us. No one likes noisy neighbors.Our pool and spa area are accessible by key card only. It wouldn't be impossible, but if a vagrant was in that area, a guest would have had to let them in. We are so terribly sorry that you were not able to fully enjoy the amenities. We do everything we possibly can to ensure non- guests are not on or in the hotel grounds. We hope your next visit to the GrandStay is an enjoyable one!Kind regards,

10/10 - 훌륭해요

Keith

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Nice place, decent breakfast, & great location.
2024년 1월에 2박 숙박함
답변 제공: Monica, FDS 님, 2024년 2월 12일
Thank you so much for your wonderful review, Keith! We are delighted you enjoyed your stay with us. We look forward to welcoming you back again soon!Kind regards,

10/10 - 훌륭해요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Monica, FDS 님, 2024년 2월 12일
Thank you for your feedback, Thomas! We so appreciate your wonderful review.We are so glad you enjoyed your stay with us. We look forward to welcoming you back again soon!Kind regards,

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I liked the layout of our room. The studio suite had more amenities than I expected. It was quiet & comfortable. I didn't like the rate increase for the second night stay though.
2024년 2월에 1박 숙박함
답변 제공: Monica, FDS 님, 2024년 2월 12일
Thank you for your lovely review, James! We are delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back to the GrandStay again soon!

10/10 - 훌륭해요

Paul

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Visit
The Front Desk Hosts who checked me in were amazing.
2024년 2월에 1박 숙박함
답변 제공: Monica, FDS 님, 2024년 2월 12일
Hello, Paul!Thank you so much for your wonderful review! It was an absolute delight to meet you. We look forward to seeing you next time you are in La Crosse!Kind regards,

6/10 - 괜찮아요

Cameran

연인과의 여행, 출장 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall good for a one night stay. Rooms locks and doors are unsafe, pillows had hair on them(glad I brought my own) and random people standing around front of the building that definitely were not there for the hotel stay. Pool dirty as can be and weight room was the size of a small bathroom. Not worth the money unless you want to save a buck but definitely advise spending the extra at a different hotel.
2024년 1월에 1박 숙박함
답변 제공: Monica, FDS 님, 2024년 2월 12일
Thank you for your comments, Cameran! We appreciate your feedback. We are always looking for ways to improve our valued guest's experience.Best regards,

10/10 - 훌륭해요

Denise

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good value
Arrived for our one night stay in the early evening. Room was great but we noticed the ice maker was making a loud sound intermittently. Will at the front desk found us another room quickly and was so helpful! Very quiet room, comfortable bed. Love the suite layout. The coffee maker didn’t work but we got coffee at the breakfast bar. Food was average but there was plenty of it. Overall very nice value. Will stay here again.
2024년 1월에 1박 숙박함
답변 제공: Monica, FDS 님, 2024년 2월 12일
Thank you so much for your wonderful review, Denise! We do have the best staff around. We look forward to your next visit to the GrandStay! We can't wait to welcome you back.Kind regards,

10/10 - 훌륭해요

Carol

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Monica, FDS 님, 2024년 2월 12일
Thank you for your wonderful review, Carol! We are so glad you enjoyed your stay with us. We hope to welcome you back to the GrandStay again soon!Kind regards,

10/10 - 훌륭해요

Keri

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Monica, FDS 님, 2024년 2월 12일
Thank you for your wonderful review, Keri! We are delighted to hear you enjoyed your stay with us. We look forward to seeing you again soon!Kind regards,

10/10 - 훌륭해요

Joan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff checked with us several times to assure our comfort and offer their services if needed. Beds were comfortable, space in the suite was sufficient.
2024년 1월에 2박 숙박함
답변 제공: Monica, FDS 님, 2024년 2월 12일
Thank you so much for your wonderful review, Joan! We are so glad you enjoyed your stay with us. We do have the best staff around! Please come enjoy the comfort and amenities of the GrandStay again soon!Best regards,

6/10 - 괜찮아요

Luanne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Room had a nice set up but in poor condition. No hangers, no dishes or silverware. Bathroom door was cracked and had a hole in it, cracked tile on bathroom floor.
2024년 1월에 2박 숙박함
답변 제공: Monica, FDS 님, 2024년 2월 12일
Thank you for your comments, Luanne! We appreciate you bringing these concerns to our attention. We have passed this information along to the appropriate departments so we can take the necessary actions to correct this.Best regards,

10/10 - 훌륭해요

Erica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Monica, FDS 님, 2024년 2월 12일
Thank you for your excellent review, Erica! We are delighted you enjoyed your stay with us. Please come visit again soon!Kind regards,

8/10 - 좋아요

Richie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The stay was wonderful and the room was spacious and well appointed. The only issue we had was noise. We had a particularly loud group on the floor above us.
2023년 12월에 2박 숙박함
답변 제공: Monica, FDS 님, 2024년 2월 12일
Thank you for your feedback, Richie!Our front desk is staffed 24 hours a day, and we are always happy to make sure everyone is being mindful of other guests staying with us. Please feel free to reach out in the future, so we can expeditiously take care of any concerns you have. We aim to provide all of our valued guests with a peaceful and comfortable stay.Best regards,

10/10 - 훌륭해요

Gregory

2024년 1월에 1박 숙박함
답변 제공: Monica, FDS 님, 2024년 2월 12일
Thank you for your excellent review, Gregory! We appreciate you staying with us, and we look forward to welcoming you back to the GrandStay!Best regards,

10/10 - 훌륭해요

Elyse

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Monica, FDS 님, 2024년 2월 12일
Thank you so much for your lovely review, Elyse! We appreciate you staying with us, and we look forward to welcoming you back to the GrandStay again soon!Best regards,

8/10 - 좋아요

David

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Monica, FDS 님, 2024년 2월 12일
Thank you for your review, David! We are delighted you enjoyed your stay with us. Please come visit again soon!Best regards,

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
La Crosse
It appeared that the hotel was well short of capacity. Our room was excellent, the pool and hot tub were clean and convenient. Staff was friendly and available. I had breakfast at 9:50 and not all items were available (no eggs or sausage).
2024년 1월에 2박 숙박함
답변 제공: Monica, FDS 님, 2024년 1월 11일
Thank you for your wonderful review, David! We appreciate you staying with us. Please come visit again soon!Kind regards,

10/10 - 훌륭해요

Katrina

2024년 1월에 1박 숙박함
답변 제공: Monica, FDS 님, 2024년 1월 11일
Thank you so much for your lovely review, Katrina! We are so glad you enjoyed your stay here with us. We look forward to welcoming you back to the GrandStay again soon!Kind regards,

10/10 - 훌륭해요

Kimberlee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Nancy

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel and surrounding property was beautiful and well maintained. The staff was friendly, professional and very personable. I also liked the fact they are so accepting and accommodating with regard to pets. My grandson was getting a serious hospital procedure done tomorrow. So we found a hotel near the hospital, where family and his dog could join him for the night before. It allowed us all to laugh and have some fun memories before the big event. Thank you for the great experience.
2024년 1월에 1박 숙박함
답변 제공: Monica, FDS 님, 2024년 1월 8일
Hello, Nancy,Thank you so much for your wonderful review. We are humbled by your kind words. We are so glad we were able to make such a big event a little easier. We wish all the best to you and your family in the New Year, and always.Best regards,

10/10 - 훌륭해요

roger

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
the only minus was the sub par breakfast, fruit choice poor, hot food was minimal, and poor bakery
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

JENNY L.

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We love staying at the GrandStay because it is in close walking distance to the park and downtown. The staff is always friendly, breakfast is delicious and rooms are always clean.
2023년 12월에 1박 숙박함
답변 제공: Monica, FDS 님, 2024년 1월 8일
Thank you for your lovely review, Jenny! We are delighted to hear you enjoyed your stay with us. Please come enjoy the comfort and charm of the GrandStay again soon!

6/10 - 괜찮아요

Elizabeth 님, Speedway

연인과의 여행, 반려동물 동반 여행
좋아요: 직원 및 서비스
Not as clean as previous times we've stayed here. No daily room service unless you request it. This is not the fault of the hotel, but a very large homeless camp has been permitted by the city to be stablished in the beautiful walking area adjacent to the property.
2023년 12월에 4박 숙박함
답변 제공: Monica, FDS 님, 2024년 1월 8일
Thank you for your feedback, Elizabeth! We appreciate you staying with us. Best regards,

10/10 - 훌륭해요

Trista

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Grandstay exceeded our expectations! Service was great, anything you needed they were more than happy to help. Rooms were clean and roomy. Will be staying here again!
2023년 12월에 7박 숙박함
답변 제공: Monica, FDS 님, 2024년 1월 8일
Hello, Trista!What a wonderful review! We are delighted you enjoyed your stay with us! Thank you so much for choosing the GrandStay. We look forward to welcoming you back again soon!

8/10 - 좋아요

KELLY 님, Lancaster

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Vents were full of mold. There was no happy medium with the temperature in the room....either freezing or very hot. Room was very dusty. Strings on floor so it appears it wasn't vacuumed. We set out laudry to be exchanged and it was never picked up, so we didn’t get fresh towels. Internet was extremely slow. Overall experience is a 2 out 5.
2023년 12월에 2박 숙박함
답변 제공: Monica, FDS 님, 2024년 1월 8일
Thank you for your feedback, Kelly! We appreciate your comments. I am terribly sorry you were disappointed with your stay. We strive to provide a clean, comfortable stay for all of our valued guests, and it seems we missed the mark here. I have passed along these issues to the appropriate departments so we can rectify these things, in hopes of improving our guest satisfaction across the board. We appreciate you staying with us.

8/10 - 좋아요

Nancy

가족 여행
좋아요: 직원 및 서비스
This hotel was the perfect location for the event that we visited LaCrosse for. Staff was great. Pool could have been larger. Enjoyed having a kitchenette and two individual bedrooms. No fan in the bathroom was a surprise.
2023년 12월에 1박 숙박함