Dear Stephen, Thank you so much for taking the time to share your detailed feedback on your recent stay with us at Los Colina's. We are delighted to hear that you had a positive experience overall, appreciating our great service, perfect location, and the laid-back vibe that sets us apart.We are especially grateful for your kind words about our staff and the unique atmosphere we strive to create. Your description captures the essence of what we aim to offer—a memorable experience that goes beyond the traditional concept of a hotel.We also appreciate your constructive comments regarding areas where we can improve. Rest assured, we are committed to enhancing our services and facilities, including room amenities, to ensure a more comfortable and enjoyable stay for our guests. Your insights are invaluable as we work towards making positive changes.We are excited about the improvements we have planned for this year, which include upgrading our rooms and enhancing overall guest satisfaction. We hope to have the pleasure of hosting you again in the future, providing you with an even better experience.Once again, thank you for choosing Los Colina's. We look forward to welcoming you back and exceeding your expectations.Best regards, Ivette Lopez F

Dear George,Thank you for choosing to stay with us at Las Colinas Hotel. We appreciate your feedback and take it seriously as we continuously strive to improve our services.We noticed your rating of 3 out of 5 stars and would love to hear more about your experience. Your insights are essential for us to identify areas where we can enhance our services and make your future visits even more enjoyable. If you have any specific comments or suggestions, please feel free to share them with us.We hope to have the opportunity to welcome you back in the future and provide you with an improved and outstanding experience.Thank you once again for choosing Hotel Las Colinas

Dear Nick,Thank you for choosing Las Colinas for your stay, and for taking the time to share your feedback. We're thrilled to hear that you found our staff to be friendly during your visit.Your 5-star rating means a lot to us, and we're grateful for your positive endorsement. If there's anything specific that stood out to you or any suggestions you have for us to make your future visits even more enjoyable, we'd love to hear them.We look forward to the pleasure of welcoming you back to Las Colinas on your next trip.Best regards,Ivette Lopez F

Dear Mark,Thank you for choosing Hotel Las Colinas for your stay and for sharing your wonderful feedback. We're delighted to hear that you enjoyed our lovely family-owned property in the heart of La Fortuna and that our staff lived up to your expectations.Your 4-star rating is appreciated, and we would love to know if there's anything specific that could have made your experience even better. Your insights are valuable as we strive to enhance our services and provide an outstanding stay for our guests.We look forward to the opportunity to welcome you back and exceed your expectations in the future.Warm regards,Ivette

Chère Marie-Claude,Nous vous remercions infiniment d'avoir choisi l'Hôtel Las Colinas pour votre séjour et d'avoir pris le temps de partager votre expérience. Nous sommes ravis d'apprendre que vous avez apprécié notre personnel sympathique, la proximité des activités, la délicieuse cuisine, et la vue magnifique sur le volcan.Votre retour positif et votre note de 4 étoiles sont très appréciés. Nous prenons également en considération votre conseil pour plus de tranquillité la nuit et nous nous efforcerons de trouver des solutions pour améliorer cette expérience.Nous sommes ravis que vous ayez vraiment aimé notre hôtel et que vous ayez trouvé un bon rapport qualité-prix. Nous espérons avoir le plaisir de vous accueillir à nouveau et de vous offrir une expérience encore plus mémorable.Bien à vous,Ivette

Dear Israel,Thank you for choosing Hotel Las Colinas for your stay. We appreciate your feedback and the 4-star rating you have given us.We are eager to ensure that every guest has a fantastic experience, and we would love to hear more about your stay. If there are specific areas where we can improve or if you have any suggestions, please feel free to share your thoughts with us.We hope to have the pleasure of hosting you again in the future and exceeding your expectations.Best regards,Ivette

Dear Maggie,Thank you for choosing our hotel and taking the time to share your feedback from your stay on January 10, 2024. We appreciate your kind words about our excellent property location and the upper common area—it's wonderful to hear that you found it to be a gem.We sincerely apologize for any inconvenience caused by the noise at night and the mildew smell in your room. Your comments are valuable, and we want you to know that we take them seriously. We are actively working on improvements to enhance our services, including addressing issues related to room odors.We regret that we were not able to address this during your stay, and we appreciate your understanding. If your travels bring you back to our area, we would love the opportunity to provide you with an improved and more enjoyable experience.Thank you for your valuable feedback, and we hope to welcome you back to our hotel in the future.Best regards,

Dear Rebecca,Thank you for choosing Hotel Las Colinas and taking the time to share your feedback. We're thrilled to hear that you enjoyed your stay and appreciated everything about your experience.We apologize for the disturbance caused by the Saturday night motorcycles at 3 AM. Your comfort is our priority, and we regret any inconvenience this may have caused. We appreciate your understanding and patience in this matter.Should your travels bring you back to our area, we look forward to the opportunity to host you again and ensure a peaceful and pleasant stay.Thank you for your positive rating and valuable feedback.Best regards,Ivette

Dear Roy,Thank you for choosing Hotel Las Colinas for your stay, and for taking the time to rate us with 4 out of 5 stars. Your feedback is important to us, and we truly appreciate your positive rating.If there are specific aspects of your stay that stood out, or if there are areas where we can improve to earn that extra star, we would love to hear your thoughts. Your insights help us enhance our services and provide a better experience for our guests.We hope to have the pleasure of hosting you again in the future, and we'll strive to make your next stay even more enjoyable.Warm regards,Ivette

Dear Swetta,Thank you for choosing Hotel Las Colinas for your stay, and for taking the time to give us a perfect 5 out of 5 stars. We appreciate your positive rating and are delighted to know that you had a great experience during your visit.As we begin the new year, we wish you all the happiness and success. If there's anything specific that made your stay special or if you have any feedback to share, please feel free to let us know.We look forward to welcoming you back to Hotel Las Colinas in the future. Wishing you a fantastic year ahead!Best regards,Ivette

Dear Manisha,Thank you for choosing Hotel Las Colinas for your recent stay. We sincerely appreciate the 5-star rating you gave us on January 14, 2024.We're delighted to know that you had a positive experience with us. If you have any specific comments or feedback about your stay that you'd like to share, we would love to hear from you. Your insights are valuable as we continuously strive to enhance our guest experience.We look forward to the opportunity of hosting you again in the future and providing another wonderful stay.Best regards,Ivette

We are so happy that our services, location, and help made the difference during your stay! Thank you for taking the time to share your experience! Hope to see you soon!

Thank you Alice for your stay!

Thank you, Jean Luc, it was great to have you and your family in our hotel. Thank you. We wish you the best.

Thank you very much for your lovely review, we are happy to know that you had enjoy your stay in our hotel. Was a pleasure to serve you and hope to receive you again very soon.

Thank you Sharon for your good review of our services.

Thank you, we will review our control service system to see what happens during your stay. Our breakfast menu offers 5 different options and it is very good, tasty and with good proportion. The terrace area is a common area for all guests and usually is very liked to have a drink, lunch, and even dinner it is open until 8 pm because we understand that after that time it must be resting time.

Thank you so much for your review, we are at your service.

Thank you so much for your lovely review, we are glad that our services were great for you and your family! Happy new year!

Very sorry that our hotel didnt meet your expectations, but our information, history, and real pictures are on our official website, and this is something that is available for everyone, is not like we are selling something we don't have.

Thank you, happy new year!

Thank you!

Sorry to hear that our hotel did not please you.

Thank you so much for your great review!

Thank you Brent, was so nice to have you with us!

Thank you so much for your lovely review! It was a pleasure to have you here.

Thank you very much for your comments. each one of them helps us to improve and help give a better orientation to our future guests. We are going to review and fix the details you mention to us. We apologize because due to the changes suffered by the COVID we have had to make changes, such as moving the reception to a place in the building facing the street to give more space to the breakfast room and comply with the protocols of the distance between the tables and at the same time we have unused spaces, because they are not yet in functional operation. We have special plans for 2022 that include the improvement of our services and new renovations.

Hello Vadenand, every story has 2 faces, and at the end, we also have our version. This is exactly what you threatened us you were going to do if we did not give a refund. We already know that is very difficult to make happy every guest and is even more difficult when they want a total refund when it is not possible, especially, because we did offer you all the services, including breakfast, a nice room with a volcano view, front desk phone calls for your tours and of course and friendly attention.

Lamentamos mucho no haber podido llenar las expectativas, y es una lastima n poder saber cual huésped fue para tratar de verificar cual pudo haber sido el problema.