Lac Ouimet Tours

It was our first visit to Sonolux. A lovely boutique property but this was a case of style over substance. The check-in process was muddled by the use of automation. We had to wait for a staff member to ok us for check-in at the iPad kiosks. The whole process took 25 min. Once we were told that the system had the room ready, the kiosk would not acknowledge our reservation. I tried 10 times. I then had to wait for the 1 staff member to finish another service call before having him deal with the computer issue. That aside, the room, design and spaces were beautiful. The staff were also very friendly and helpful. I just think they need to re-think the whole check-in process.

Was contacted through app. Great communication to check in and out. Found process very simple. Staff mostly speak French. They were great to try English, as that is all I can speak (used translate app when needed, but rarely needed). Stayed in 3 bedroom 2 bathroom. 17th floor. Used pool daily. Son used exercise room. Laundry in room ended up being very useful. Very close to many restaurants. We walked to the Jazz fest, old Montreal and underground city. All 30 min walk or less. Great stay

Love the heated pool and location downtown Montreal