While the rest of the hotel staff were pleasant, our experience was completely ruined by the hostile behavior of the manager and a failure of basic hotel services.
Unreliable Check-in: We were sent written instructions by the hotel stating that reception would close at 5:00 PM and our key would be in a lockbox. When we arrived, the lockbox was completely empty, leaving us stranded outside. When the manager came out, instead of apologizing for the mistake, he was visibly not happy with us for calling him—despite us simply following the hotel's own instructions.
Aggressive & Intimidating Behavior: On August 13, we had a high-value rental bicycle. We politely asked to store it in a secure area or garage overnight. The manager refused, saying it was "too much work," and told us to park it unsecured on the public street. When we tried to bring it to our room to protect it, he confronted us. While we understand hotels have policies against bikes in rooms, his reaction was completely unacceptable. He screamed at us, told us to stop talking, and aggressively demanded to know "what country we were from" while shaking his head in a condescending tone.
Hostile Environment: Throughout his tirade, we continuously apologized ("Sorry sir, we didn't mean to upset you"), but he continued shouting at us and refused to let us speak. We felt extremely shaken, intimidated, and uncomfortable for the remainder of our stay.
We have traveled to many hotels and understand rules but a manager shoul